Dicks sporting Goods is ALWAYS my go-to, when I am in the market for new Yeti products and tennis…read moreshoes. This location is always fully stocked, clean, and the employees are very helpful. I also like that they greet you, when you walk into the store. I have ordered items on-line in the past and they arrived to my home within a day or two. Another plus in my book. Service is great, and the return policy is not bad. Way to go Dicks Sporting Goods! You have my vote.

It's sad. The days of being able to try on shoes, buy from local brick and mortar stores, and have…read moregood customer service seem to be over. Now when you call, it's like a hassle for them to check if they have a product. I get transferred to shoes and wait on hold, no one answers so routed back to same guy who says nothing kind or informative, just without a word transfers me back to shoes to wait again, woman answers and again it's like you're putting them out. A whole store of shoes (presumably) but "only one men's pickleball shoe." I guess only men play pickleball? No "I'm sorry. We'll let the owner know there's a request for women's pickleball shoes." Just, "I'm just telling you what we have." Yes, that is all you are doing. This is why everyone is buying on Amazon. Personally I'd still like to try shoes on before I buy them.

My wife and I like to shop at Big 5 Sporting Goods Store…read morefor many years for shoes,athletic wear, and other items depends on what you need, like camping gear and warm clothes. Big 5 Sporting Good has everything that you need. I enjoy their prices on their shoe, very reasonable. We have been to different Big 5 Sporting goods in different locations. This is our first time at this location in El Monte. We found out their closing this Big 5, and they need to sell everything. One of the salesmen told us this lot is turning into a Out Burgers and Rising Cane.

My dad likes to come here to help shop for their "exercise" equipments. However, we end up looking…read moreat camping and swimming gear which they had plenty. They also have lots of deals and items on sale which incentivizes us to buy it now! Staff is very helpful, we did a lot of checkout changes and I knew it was frustrating to keep rescanning everything but the staff was so friendly and nice about it, they calmly checked us out. Sometimes they have really good clearance deals as well on seasonal items that are out of season. They just don't have a restroom so when my son has to go to the restroom the only option close by was target!

On 4/2/2023 at 5:27 PM i received excellent customer service from Erendira who handled our target…read morereturns at the register. Such an excellent performance and sincere kindness. Also the female manager was great in assisting me with looking at shotguns and other items of interest. Glad I stopped by and many thanks.

I came in with my dad (a senior), who needed to utilize his monthly health insurance fitness…read moreincentive "credit". Despite my dad having multiple exchanges (with some mismatched receipts), the Customer Service rep/cashier Savannah was excellent. Not only was she patient with us, she also offered an option for my dad to consider (i.e. transfer unused health fitness credit onto a store gift card, which has no expiration, so my dad would no longer have to be concerned with the "use it or lose it" worry of any unused credit). We appreciated the problem-solving effort and it demonstrates how the store values service to specific customer concerns.

I came here months ago to pick up a Ruger Mini-14 Ranch Rifle before all this nonsense panic gun…read morebuying started. The reason I chose Big5 over a regular gun shop is because you don't, at least back then, need an appointment for your firearms test. You do have to make sure that you take it while a manager is there, so your best bet is calling ahead. The whole testing and purchasing process was very quick and easy. I even got a discount that just about matched the lowest prices I saw on line (I don't think they price match). Also, they are not an FFL for internet gun sales, so if you buy a gun online, you can't have it shipped here. I've been back since for a 16 gun gun safe, a hard sided rifle case, and most recently, a small 4 person tent for my yard since I work in healthcare and if I get exposed to a COVID-19 patient, I will need to isolate myself from my family. It's not as big as the one in Brea, but I keep coming back here because they have what I want in stock and the parking is easy and the staff friendly.

The store Mayer here is socially awkward and cannot talk to people. The employees are brain dead…read more The store smells like shit.

I visited the REI store looking for Salomon shoes. While they don't carry the full Salomon…read morecollection, I was pleasantly surprised by the variety they do have, along with other great brands for hiking. The selection of designs is solid, and it's actually nice to be able to compare different options in one place. Service was great too, very helpful and polite. If you're shopping for hiking shoes and want to explore a few brands instead of just one, this is a good spot to visit.

The employees and vibe are so crazy different from when I first shopped here last year…read more Last year, I just started hiking. Every employee at this store was super helpful, friendly and welcoming. They really motivated me to get on more trails. This year, it seems like literally every single one couldn't be bothered. The guy who was helping me with the backpacks couldn't care less about my questions. He walked me over to the bags, then just left me in the middle of a question, and I had to figure things out for myself. Then when I got to the counter, another guy looked even more unbothered. What is going on? Maybe I'll have better luck at the Glendale store.

Very attentive and knowledgeable staff. Great customer…read moreservice ! The stock of fishing gear is expansive.

This review is directed at ownership and management…read more I frequent Turner's for fishing gear and have consistently had positive experiences with the older gentleman in that department. He's knowledgeable, enthusiastic, and genuinely helpful. He represents what a specialty retailer should be. I've spent 1000's on firearms and ammunition over the years. Unfortunately, this visit was the opposite. I came in looking for M&P Shield 9mm magazines. Only one in stock -- not a problem. I figured I'd grab some ammo while I was there. As I stood in front of the ammo section trying to read the boxes, two employees directly in front of me made zero effort to acknowledge me. Not a "Can I help you?" Not even eye contact. Instead, they were occupied repeatedly racking the slide on a pistol and discussing how it was "blemished." The way it was being handled made it feel less like product inspection and more like someone building a case for why it should be discounted. I can't say for certain that the larger employee was intentionally trying to create or exaggerate wear to justify purchasing it himself -- but if that wasn't the case, the optics were spectacularly poor. What really stood out was the conversation. They were openly speaking negatively about other customers -- people who sounded like regulars -- directly in front of me. It takes a certain level of tone-deaf confidence to mock customers while another one is standing three feet away. I finally asked if they might have additional magazines in the back. The larger employee ignored me initially. When he did respond, it was with, "Are you talking to me? I'm doing paperwork," as though customer interaction was an unreasonable interruption. This was moments after he demonstrated that he was fully capable of multitasking slide manipulation and social commentary. I briefly considered asking for a manager, but decided it wasn't worth engaging further. If basic awareness and professionalism are optional on the floor, that's a leadership issue, not just an employee one. I left disappointed -- not because inventory was limited, but because the standard of service was. Specialty stores survive on expertise and professionalism. When that slips, you're just a warehouse with attitude. I hope management takes this seriously. There are strong employees at this location. Unfortunately, consistency appears to be selective.

We wanted to check this place out because it was recommended as a good place to get inexpensive…read moresports and exercise equipment especially during Covid. Upon entering everything is sorted in sections, they have a variety of things for sale and they have signs for trade ins or buying your old things as well. Some items are expensive because they are the higher quality or limited editions. They also sold used bikes and many you might need to ask staff to take a look at quality and price. We looked around and we asked about the bikes and was able to try one of them to see of it'll work for a particular body size. The staff were very helpful and they all helped answer questions. Overall, I think of we'd like to get something and don't have to spend much, we'd come back and ask and hopefully they have it!

First visit ever was for a bat and the staff was very knowledgeable and helpful. Second visit was…read morefor torn glove stitching at the finger, and they fixed it on the spot, no issues. Prices are more than reasonable and it's obvious they have a love of sports and respect for young players learning the games...

Spin has always been my place to go for shoes, dancer wear and even toys !…read more I appreciate everyone who works there but Kelly is my girl who helps me pick out so many cute outfits and my shoes orders , I spend hundreds here and will continue to do so with her great service she's the best one yet !

I love spin boutique, the staff there is definitely friendly and helpful once you walk in the…read morestore. They have the cutest dance wear for every holiday. The staff in spin boutique go above & beyond to satisfy your needs even if an item is not in stock they will definitely order it for you or recommend different items. I highly recommend spin boutique for all your dance/sex life items/needs !!

My wife and I stopped by Dick's today, browsing through several different departments…read more We hadn't planned to make any purchases, however when walking through the sneaker department, we were approached by a sales representative, Dylan, who greeted us with a very friendly smile. He asked whether we were looking for anything in particular and immediately offered to assist. My wife explained that we were just browsing, but also said that we might be interested in a lite weight sneaker for me. Dylan explained that there were several good options in different brands and offered to assist. He was so nice and helpful that we agreed to see what's available. Long story short, Dylan took the time to show us several different brands and types, then worked with us on size, width, styles and colors. We inquired about the availability of Velcro as opposed to standard laces. In response he showed us a special shoe lace that quickly secures a sneaker with minimal effort. Dick's has such a wide ranging selection of sneakers which had previously discouraged us from taking time to sort through all of the many options. If not for Dylan's friendly and professional assistance this would likely have been just another fast pass through the department. We very much appreciated his assistance without a hard sell or feeling any pressure to make a final decision or immediate purchase. We purchased New Balance sneakers, Lock Laces and a tee shirt. Date: 12/7/25, 3:36PM, Store: 932 Trans: 9702 Frankly, this was equal to the best customer service that we've experienced anywhere we shop. Will return to shop for my wife's sneakers shortly.

I tried to give Dick's Sporting Goods the benefit of the doubt, but their customer service is…read moreterrible. I asked an employee for help finding an MLB baseball, and he rudely just pointed over there before going back to what he was doing. I was still completely lost on where to find the item, so I decided to leave. I ended up buying the baseball at Big 5 instead, where the customer service was excellent. I'm not going back. I would prefer to go anywhere else.

This store is maintained very well! The floors were very clean and so were the clothing racks. The…read moreshoes were neatly organized and the employees were very kind. I came in a few minutes before they closed and the 2 gentlemen that closed today on the fifth we're extremely kind. They told me to take my time as they welcomed me in. They were patient and were ready to help! Great job you guys are doing a wonderful job!!!

Champs always got my back shoutout the manager selling me 5 pandas best plug u can ask for…read more Anytime I ask for dunks she puts it in a grocery bag