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Airsoft GI

2.8 (216 reviews)
Closed 11:00 am - 5:30 pm

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First email saying I'd be getting a replacement.

I recently purchased an item that was damaged upon receiving it. The "customer service" repeatedly spoke down to me saying it was my fault and that I didn't install it properly (I have been doing this for years.) After days of back and forth with the extremely demeaning customer service, I was told (I have screenshots of all emails if anyone cares to see) that they would be providing a replacement. About two hours later I received an email stating that they actually "decided not to" because it was the customer's (me) fault. I am absolutely appalled by their customer service and how they handled this situation over a 40$ item. I would NEVER recommend ordering ANYTHING from this company. Absolute joke. If one person reads this and avoids them, I will be happy to know I saved at least somebody from dealing with these scam artists.

My package tracking app even thinks something is wrong
Jovanni E.

This review is about general customer service and order fulfillment. Store manager, please read this. Can you guys get off your behinds and do some damn work? I usually sympathize with these kinds of stores in that I understand they might be busy. Let me be clear, everytime I go to AGI, there's 1 guy in the customer area who can hardly be bothered to give you anything other than mediocre customer service and the rest of the team is making youtube videos (probably). AGI is so profitable, can you guys add in another guy/girl in the front...please. Customer service I have tried calling customer service to check on the status on a recent order and nobody ever answers the phone. I think the dude's name is Matt. It rings until the automated system says "sorry noone is available to take your call, goodbye" and I look at the clock and it's 3 I figure I'll call back at 4...*calls at 4* same issue. +order fulfillment When I do finally get an answer, I inquire about an order placed on Tuesday 5/23/23. I have the 3-5 business days shipping and I call on Thursday (4 attempts till I get an answer) just to see if theres a chance I could be opening my package at some point in the 3 day weekend. I shit you not, Matt goes..."well you have 3-5 day shipping so it will be shipped next Wednesday" the laziness radiating off the phone is astounding. Hey AGI, maybe just say screw it and change your shipping window to 5 days so your customers dont get excited with the possibility of receiving an order soon or at the very least can you just lie and say it's currently being worked on? It was the "it will be shipped on Wednesday" that pissed me off because it proves that they are just waiting for the maximum allotted time to ship, F*** the customers right? I keep checking the status on my order and I see no progress has been made other than the item has been picked this morning...oh wow great work guys, can we ship it today or am I having to now wait even longer...for ONE ITEM. It's not like its chump change either, I still spent over $200 I didnt just buy a flashlight or whatever. Im not expecting my order to ship the next day after ordering. Im just asking for some sort of work ethic to get orders shipped. Stop spending all day making youtube videos and ship some items. I dont know what reasoning would be worse....they are so behind on orders that everything is late or they just see 3-5 days and in their head and go hmm looks like 5 days to me, better kick my feet up before someone thinks Im efficient at my job. I know I'm being harsh but this is a major problem. I personally loved going to AGI, theres no reason the company should be rated 3 stars...that number should be in the high 4's. Only 3 stars due to poor customer service and a slow or inefficient warehouse. Please make some changes. I would love to remove this review and add in a 5 star one instead. This is painful for me since ive been shopping here since I was in highschool, it's just that enough is enough already.

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Good customer service stopped in to get help with a airsoft gun fix. Think I found a new home for airsoft guns.

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He tells me he will be right back, so he returns like 5 min later and tells me my G4 is being built!!!!

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I had a great experience at Games For Meeple! The staff was super welcoming, knowledgeable, and…read moregenuinely passionate about tabletop games and TCGs. Whether you're into Pokémon, One Piece, Magic, or board games, they have an awesome selection and a really friendly community vibe. What stood out most was how helpful everyone was -- no pressure, just people who love the hobby and want others to enjoy it too. The store is clean, organized, and has a great atmosphere for both casual players and serious collectors. You can tell they care about creating a fun space for the community. Definitely one of the best local game shops around. I'll absolutely be coming back for future events and pickups!

Came here on a random day - happened to be the One Piece release day - just to pick up a gift for a…read morefriend. We were treated pretty badly by a dude in glasses and heather grey hoodie. He brushed us off and he looked annoyed that we didn't know what we were doing. I mean, yes, we didn't know what we were doing, because we're not in the realm of card games. We're just picking up a gift. When we tried getting a card binder that didn't have a price, he didn't even know what price the binder was so he had to ask. Then when we grabbed a less expensive one, he was like "that ones for top loaders." We didn't know what that was so when we asked, he seemed very annoyed. We went to go grab a different one real quick and got sent to the back of the line. Very poor taste left in our mouth, probably will end up going to a different card shop in the future.

Airsoft GI - sportgoods - Updated May 2026

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