Tony was amazingly patient, kind, and helpful. He helped us get the best deal for getting 2 new…read moreiPhone 16 Pros and we ended up switching to super fast Verizon internet with YouTube TV included for LESS than what we pay now! I will say it took several hours and the wait was very long so I highly recommend getting an appointment or you could wait hours to be seen. Also plan on it taking several hours for the whole process, but we are happy with the result!

Absolutely terrible made me switch to AT&T. Went to try to transfer my service to a new line lady…read morewas extremely unhelpful and gave me an f yourself attitude.

I am an older woman probably not what those young teck savvy people love to see coming! But I went…read morein to get a laptop and a new tablet. I was greated by Mel and had a wonderful conversation with him while I waited for someone to show me the products I needed. He contacted the store manager when he felt I had been waiting to long. Then Hayden came up to help me. He showed me several options for what I needed. He was so kind and understanding and informative. I feel that he did not take advantage of my ignorance. He also offered me options for protection plans and explained then very clearly. I was very happy with my visit to your store.

They recently did a full remodel and new layout of this location. Sadly I'm just not sure it is…read morebetter. It is different and looks newer but it just seemed messy to me. Maybe that is because it was around Christmas shopping time that I was here. I mean what store doesn't look messy during the holiday shopping time. I needed a PlayStation 5 for my son and I could not find one! Everywhere I looked they were on a wait list to get. My wife looked up BestBuy and was able to get one through the website and have it avail for pick up at this location... 5 mins from our house! The strange thing is when I looked it up nothing was avail?!? Oh well... it worked out perfectly and I was able to pick it up with no issue at all. It really went perfectly.

My fiancé walked over to get his phone fixed while I waited for him next door. I expected him to…read morecome back still angry and an hour later. Nick came back to me within an hour with all problems resolved and happy! I must thank Ian for taking exceptional care of my very hard to please man. He was impressed at how knowledgeable Ian was of the product and issues. Thank you for making a difficult day so much better for all of us! Ian is an invaluable asset.

This store redeemed my faith in customer service. Cameron went above and beyond to help with an…read moreissue I was having (nothing to do with this store). On another day I came back with my friend and he was so knowledgeable and helpful again with her. We came back once the iPad we ordered had arrived and the manager, Alec, did the same! Went above and beyond. Not used to this level of customer service. My friend is elderly and they couldn't have been nicer. They helped with the issues she'd had, some of which were complicated (once again, issues had nothing to do with this store). Truly impressed with their knowledge and level of commitment.

This place is an absolute scam avoid it like the plague. I was sold a broken phone that completely…read morestopped working within an hour. When I went back reasonably expecting a refund the store attendant, Ace, not only refused to help but had the nerve to call the Milton Police Department on me. Imagine that I get scammed and I'm the one who gets the cops called on me! Ace was beyond rude, arrogant, and completely unprofessional. Zero manners, zero accountability. And honestly, that attitude seems to reflect the entire business. They don't care about customers they care about taking your money and avoiding consequences. Now it makes sense why they push so hard for cash payments they clearly want to dodge refunds, chargebacks, and any traceability. Shady, deceptive, and downright fraudulent. If I could give zero stars, I would. Do yourself a favor and stay as far away from this place as possible. They do not deserve your business.

I have been in about 4 times getting my screen protector replaced here. It is VERY expensive…read morecompared to just purchasing one online. It can be 30++ more here. I had it replaced 7/17/23 and when I went back in today to get the same service and I was told it was $43 instead of $33 a few weeks ago. Bella is the Assistant Manager: purchase online or just make sure you know the price before you check out. That pricing is outrageous.

If I could give a negative star I would. Absolutely WORST customer service ever. The manager (…read moreJayme ) came over, jumped several people ahead of me.Then was just mean and nasty, talking about me as if I wasn't even sitting there. All I was doing was returning a piece of hardware as directed by my account manager. Then when they finally got to me, all they tried to do was shove out the door. Funny way to do business, we have 7 data lines and I was going to add 3 voice for my partner and her kids.I guess ATT or Verizon. Will be happy to take my. money.

In terms of T-Mobile store level support, never promise a customer something over the phone that…read moreyou do not intend to fulfill once the customer make the trip to the store. Having the customer proactively wait or having to make multiple trips to a T-Mobile store to accomplish, what should be, a straightforward task wastes the customer's time, money and effort. Such discourteousness and inefficiency tarnishes T-Mobile corporation's already soiled reputation. Always follow the time-tested business axiom: Routinely under promise, but dependably overdeliver.

THIEVES! they sold me a phone with a broken cable and when…read moreI tried to bring it back under the "30 day warranty" they LITERALLY LAUGHED IN MY FACE and told me that it was physical damage and not covered by the warrant. I wouldn't spend a penny here. I am so upset, this is the ABSOLUTE WORST CUSTOMER EXPERIENCE EVER

Great experience with both brothers Adrian & ???. Got 2 Samsung 10 's for a friend in Jamaica. Its…read moreunlocked & hopefully no issues over there!

I came in to get my laptop looked at. The service was friendly and fast. They quote you a fair…read moreestimate and the time it will take for whatever your issue is. I needed an estimate for a broken power connector on my laptop. The clerk said it would be x amount because the part would have to be ordered. They fix a myriad of electronics so before buying something new take your device here for a free estimate to see if you need to replace it.

They handed us a phone we knew was not fixed but they insisted it was. It was frozen when the guy…read morehanded it back to us. He took it back did something and alarm went off on our iPhone, then it started working for a bit and then stopped at night. This created a very unsafe situation for us because of their ego. Handing a phone back that was supposed to have the screen fixed and put through testing before completion is unacceptable. We were out of a phone for two days because of that guy and ego.

I needed help with my iPhone. The store was very busy but I was quickly greeted and signed in. In…read moreless than 10 minutes we had a tech guy come over and attend to my questions and he cheerfully help me out. Very polite and helpful.

I a custom spec MacBook Air through Apple's customer service and requested it be delivered to the…read moreAvalon store so that I could take advantage of an appointment pickup that included 30 minutes of setup at the "genius bar". I left without the MacBook after an hour or so because there was no direct support from the staff. The genius bar was basically a couple of apple store employees trying to assist well over a dozen people; rotating between them. There was certainly no one on one support but for maybe 30 seconds at a time. Perhaps my expectations were too high, or I was led to believe there would be a short 'sit down' with someone to help me log in and familiarize myself with the product. The MacBook was almost $2k plus monthly subscriptions. I had a terrible experience. It really is disappointing because I still need a new laptop and was absolutely looking forward to this new MacBook. Shame on them for providing the exact opposite experience that many others enjoyed. They even stated that my 14 day return window started the day I placed the order and already had 13 days on the clock, so 1 day to evaluate. I would have left with the MacBook and tried to book an online session or returned to the store again with a 2nd appointment to get setup assistance but the team lead said he could extend that window but could not offer anything written, only a verbal 'I got you'. Seriously disappointing.

These folks are the real deal! Knowledgeable, friendly, kind. They have serviced my iPhone and my…read moreiPad fast and at a reasonable price. Lucky to have them nearby.

Excellent help by a very nice guy. Highly recommend this business for professionalism and great…read moreservice.

I arrived at this store with my gf and waited patiently for our turn around 45 minutes. We have…read moregotten a lot of stares from the workers but they did not come up to ask if we needed assistance (why else would we be here). One co workers friend came in and got helped right away while we were here 30 minutes prior. This store employees do have an IQ of 12. I don't know who hires these employees but my baby brother could work here and possibly be better than any employee here. This is a very sad place with very minimal help. I don't understand how we could be invisible, we are very tall individuals. They might as well hire me as a worker and I would turn this place around.

So if there were awards for worst AT&T store, this one would win. I'm not sure what type of people…read morethey are hiring these days or how poor their customer service training is, but this place was awful. They spent more time in the back watching their own phones and pretending they were trying to solve an issue for over 46mins, which is bordering on insanity. The two workers that were in today probably had a combined IQ of 12 and the warmth and friendliness of a rabid dog. Stay away. These people shouldn't be in charge of clothing themselves let alone your phone purchase agreement.