Highly recommended!!! Super knowledgeable. On time. David has worked on all our projects, whether…read moreit's at our restaurants or our residential properties, it's always installed perfectly and works like a dream. The best is that David's service and reliability is super on point and I appreciate how professional he is. We will always be using David for our future projects!

excellent experience with LA Wifi Guys!…read more I had a crappy security camera set up, and a failing doorbell cam and needed them replaced. Out of frustration, I was determined not to cheap out and dug into the options. Ubiquiti had a solid reputation for quality and reliability, so I went about finding someone who handled their products. Yelp was a great resource and I narrowed down my choices to LA Wifi Guys, as their information gave me the most confidence. Made an appointment and David came out. Really liked his approach. Honest and transparent and not hustling me for upsells. He described my options clearly and it was easy to decide what I wanted. Not cheap, but very fair considering the higher quality solution and more experienced installation. It actually cost notably less than my original set up, which was done 6 years ago and had less features and most of all turned out crappy. David gave me an estimate for parts delivery, which turned out to be exact, and we made the install appointment for the day after. He came in and was very polite, careful and steadfast. He also was great at explaining how to operate my new system. But most of all, weeks after the install, I am sooo happy with it! Really great setup with excellent user interface and excellent camera resolution. I've already shared videos and stills with the neighborhood (as we are having coyote issues), and it was so quick and easy to do. A+++ experience all around! Thank you so much, David!

I want to give a 5-star shoutout to Rodrigo. Rodrigo at Verizon did a fantastic job helping me fix…read morea problem with my phone. He was charming, patient, knowledgeable and got everything working smoothly again. Great customer service!

Tell me why I place an in store pick up and I go in there and it's not ready of course. This is why…read moreI do in store pick up to avoid any interaction as much as possible. Me working from Verizon before I actually I'm brainstorming ways how to help them instead of them helping me so I basically offered to cancel my order online and now they're telling me that because I have to place it in the store. I have to pay for a set up fee. Is that more of a scam or what? Avoid this place as much as possible. FYI: I asked them if they can waive it because you're not sending up anything. I'm literally picking it up and their system is not allowing so I think the manager just do it but they're possibly doing everything under this sun but help the customer so I'd think twice.

I am writing to share some positive feedback regarding my visit to your store this past Saturday…read more I experienced the absolute best customer service during my visit. Henry, the manager, was very courteous and extremely helpful. Even though he had three difficult customers screaming at him and disrupting the store, he handled the situation very professionally. Ena was so lovely and provided excellent customer service, as did Julian. Thank you so much to your wonderful team! Best regards, Suzette K

Save an hour of your life and please do not come here if you are just returning equipment. We…read morewalked in and put in our phone number to get a text that we could be helped. Well as we were waiting we noticed that there were about 6 employees behind 2 computers for about 30 mins. All I needed to do was return a modem from 2024 that I never used. I went up to the counter to ask if I could return it somewhere else and they mentioned I could return it at the ups store. I drove to the ups store in Tarzana and right when I pulled up, I get the text from Spectrum that it's my turn lol. I walked into the ups store and they helped me right when I walked into the store and was in and out in 2 mins. Some advice would be to let customers know that if they are just returning equipment they can go to the local ups store and return it with no box or return labels. O 1 out of 5 Afros

I've had Bai service for 5 years. I'm completely satisfied with service and technicians. Today Sal…read morearrived on time, was thoughtful when he asked if he should remove his shoes. His service was quick and with a smile. Thank you Sal M and thank you Bai.

This is the WORST internet service I have ever had. I thought Spectrum was bad, but this is even…read moreworse. Anytime you call it's a minimum of a 1 hour wait before speaking with someone. I pressed the call back feature and that call went straight to voicemail even though my phone accepts calls from unknown numbers. I called back the number provided to me. After an hour of being on hold, I was connected with someone who told me to restart my router- even though my building does NOT have physical routers as our wifi comes with our building. She then told me she was from the SALES team and would connect me with someone from the tech team. After being on hold for over an hour, I was connected with someone else from the sales team?! Luckily, Bernadette was initially from the tech support team and was able to actually do something and restart my router from her end. Thank god for Bernadette or I would have thrown my phone over my balcony. Although in the end, there is nothing you can do besides restarting your router. Bai Connect/Zentro is the WORST, DO NOT GET THIS PROVIDER. I can guarantee all these 5 star reviews are FAKE from people in their company. This internet provider is a SCAM. At least At&T or Spectrum has actual people able to help you or send technicians. I would NEVER get this internet service again.

I am going to combine this review with the actual store in Van Nuys and their warehouse on 14221…read moreCarvello St. (also in Van Nuys). I have been to the warehouse once, long time ago to request 2 remote controls. One for our TV, and the other one for our stereo system. They provided that to me immediately, free of charge. Well, nothing is free. It is all being calculated in our bill at the end of the month. So often our TV freezes at random times. It can be for 10 minutes, 5 minutes, or maybe 30 minutes, and sometimes for hours. Not OK. When we call, we are being routed to different locations/departments and no one knows what to do with that unfortunate situation. Lately, Spectrum has not been too good to us and our Mac computer constantly was sending us a message saying "your internet is not connected to the computer" for over a week. With several phone calls and no answers, we finally got someone in our house by the name of Mark to come and take a look at it. Their estimated given time was between 10am-11am. Mark showed up in front of of our apartment building at 9:57am on the 12th of this month. That was very much appreciated. Some people don't even show up. Bunch of flakes everywhere. Come to think of it, we had few issues with the internet that he was able to detect and with him being honest and upfront, filled us in with the information. The issue was the Router, (super old), and it was causing our internet speeds to be slow. He told us that we NEED to get a new one. He even told us to get 2, either from the Apple store or probably from Amazon. Mark replaced our Modem, Splitter, and Ethernet Cable with brand new models of everything. He even told us to cancel our landline, that my estranged husband is paying $30 extra for every month. For almost 10 years.. if not more. We told him few times, and it's like talking to the wall. Some men don't listen well, and he is one of them. We get TV and Internet from Spectrum. The computer has WiFI. In conclusion - everything is working fine now. Let's not jinx it. We will see what happens next. This has happened before. Thank you Mark and Spectrum. If it wasn't for Mark, I would have lowered my rating to 3 stars.

So we got helped by Carlos.. His manager "Maria " Returning…read moreCustomer Spectrum - couldn't help honoring the online price - mentioned we couldn't speak to the manager cause she couldn't do anything - mentioned they ARE NOT A PICK UP EQUIPMENT location store - stated they don't have any equipment at 2pm (even though prior to almost bringing a new customer in he mentioned he will be able to hand over all equipment right there and then) - mentioned that if we would buy the service in the website, they would have to mail over the equipment and it would take about a week - mentioned the price that we saw on the website he has never heard of - we asked him what other locations have equipment that we can get the service and receive the equipment right there and then - stated he doesn't know any other locations. I would have to look it up myself. We asked if they are on commission due to the fact that once we denied Carlos's service and refused to get the service packet with him, his whole demeanor and attitude, and body language changed. The manager stated they are hourly, I asked her then what is the reason for him having such a bad attitude and not knowing anything. I did mention he needs better customer service training, and better training in what other locations are around his area it's Van Nuys , be for real it's not Beverly Hills. !!So we went to our car went online and got the service for the price that they had it on the spectrum website within five minutes we opened an account on the website, with that on the website, it said, provide your order number inside the store to receive equipment ( at ANY spectrum store) !! !!To top it off, when we walked into the store and gave the order number the manager told us that she wouldn't be able to give us the equipment ( and that we had put to mail the equipment when we know for a fact, we put to pick up) So to top it off again, we had to go from Van Nuys, to San Fernando City !! - we walked into the San Fernando spectrum store, gave the order number and right away. The young lady gave us all of our equipment, all under 3minutes !! We used to have spectrum a couple years back and we didn't learn from the last time we walked into this location the first time. We thought we'd give it a try and figure there's new representatives. Nothing has changed.. So thank you San Fernando Spectrum for the better service, than this Van Nuys Spectrum !

This company has called twice in the last six months. The people I've talked to have been nice,…read morehowever spoke so fast that I rarely had a moment to speak, all I was able to say was the quick "oh" "mhm" responses. From what I can gather they were wanting to "lower my long distance rate" and give a few other discounts, all sounds good. I was informed that they work with AT&T and that AT&T was contracting out to Telplex for features including the long distance. I was then informed that I would be transferred to another person who would ask me three questions that only require a yes or no response anything more would send me right back to the first person. If I answered all the questions the new person would hang up on me and dial me back to insure that I was in-fact at the number they just dialed. I hung up both times but this time wanted to call AT&T and ask what this was all about. The operator I spoke to told me that they are not in-fact affiliated with this company, that they have not contracted out to them, and that they have received many complaints. I was told that this company is a telecomp company and that though they offer lower rates at first, the rates soon increase to higher than the bill with AT&T. They have received plenty people calling asking to be placed back with AT&T. Though I have no personal experience with this company other than the two phone calls I would be hesitant to agree to pay a company that is willing to lie about their status with AT&T. If this company is okay lying about being in a relationship with AT&T what else are they lying about?

Would give it zero stars if possible…read more Customer service is terrible! They hung up on me while trying to get some information about my moms account after being extremely rude!! Super expensive for terrible service. PLEASE DONT GIVE THEM YOUR MONEY!!

One of our Samsung phones broke And we went in to see what could be done. Turns out we had to…read morereplace my partner's phone, and with a promotion going on, I replace my own. We got excellent and complete service from Ivan, who is patient, and laid out everything and all the options. We were very happy with the service we got, and then we transfer data from our old phones to the new ones, which seem to take forever, but it's a necessary evil. I do recommend this place

Came here because I knew I needed help setting up my phone, every time i've purchased a new iphone…read moreI've gone through the same steps where I need the assistance from Verizon. Walked in and asked for help to save my time and the employee told me I can do it myself, I told them I haven't been able to in the past anytime I've upgraded or changed my phone. Wasted my time because no matter what I did on my own it did not show me the options he said to follow because I indeed needed to contact Verizon. So I had to spend hours going through loops to set this up over the phone with Verizon. So frustrating.

Got a call from these guys a couple months ago talking about lowering my phone bill. Didnt…read moreunderstand how they could beat ATT, but they did. Like most I was skeptical, but I spent my time with the sales reps, asked questions and did my research. It's a simple mechanic: ATT charges X per line, these guys resell the same lines and charge Y per line. The diff is the savings. So far so good. Nice customer service, easy bills. If I have an issue with my lines or bills, I just call their service departments where the reps take care of everything for me. No long waits, no over seas call centers. They take care of it and call me back with updates. So far so good, no complaints!

As former employee I can attest that this company has extremely low standards for customer service…read more They not only know that what they are doing is shady to say the least but they also mistreat customers when they dare question the charges they give them. I was horrified by how bad they were at talking to people with at least some respect. Do not recommend to work with or for them 0/5

They were pretty quick from contacting them to them showing up. They went above and beyond and…read morereplaced all the telco lines to fix the issue.

Fusion Networking and Tech did a fantastic job on our Cat 6 cabling project. The installation was…read moreclean, well-organized, and clearly done with attention to detail. Everything was labeled and set up in a way that makes ongoing use and maintenance easy. Their pricing was fair and straightforward. On top of that, they were great to work with as they were very responsive, professional, and flexible with scheduling. Overall, we had a very smooth experience from start to finish. We'd highly recommend Fusion for anyone needing reliable, high-quality network cabling.

After being with Spectrum for over 20 years, I recently moved and transferred my service to a new…read moreaddress. To my surprise, they charged me a $30 self-installation fee. What was even more frustrating was being billed for service at both my old and new addresses--despite the fact that I had only one account. When I called to dispute the charges, I was told they don't prorate services. That was the last straw. I decided to try Starry, and from the beginning, the experience has been fantastic. They let you try the service for free for a few days, no strings attached. The upload speeds are excellent--much better than what I was used to--and their routers are sleek and modern. Nicholas, the installer, was professional, friendly, and made setup a breeze. If Starry is available in your area, I highly recommend making the switch. It's been a refreshing change.

By far the worst internet provider I've ever used. We've had constant outages for three weeks, and…read moreafter Starry replaced our router, the problem actually got worse. Now our internet can be down for hours, and restarting the equipment is only a temporary fix. What's most frustrating is the lack of urgency and support. Appointments are often several days out, and we've received very little effort toward actually finding the root cause. Of all the internet companies I've used, Starry is by far the worst. Three weeks of unreliable service and this level of customer support is completely unacceptable.