We just purchased a vehicle from them and it was the easiest thing I have ever done and I have been…read morewith people buying vehicles so many times this was very easy. First off, I found the vehicle online after finding what I want. I message them and they got back to me so quickly that I could not even blink an eye. The vehicle looked exactly how it was posted online. On top of that they sent me a video of the vehicle right there at the dealership for me, just to let me know that it's actually there. I was able to discuss prices over the phone get the entire layout before even entering the doors. We were happy and satisfied by the time that we walked out the doors with keys in hand. The best part was the fact that the person who we were dealing with Sam was wonderful. He kept me feeling like I was in good hands and for me that is hard to do. I would 100% recommend them for any vehicle that you're looking to purchase.

Our experience at Lexus of Chandler has always been positive with folks who are amazing, courteous,…read morefriendly, and knowledgable. Through the years, have bought over 3 Lexus vehicles from Lexus of Chandler. In every one of those purchases, Sam Ladd has made it all run smoothly and without issues. Sam has been our sales rep for every deal and he has been completely genuine, aboveboard and straightforward. Service has also been top notch. Have serviced all Lexus vehicles here at this dealership where Miss Misty Darling, our service advisor, is simply phenomenal. Miss Misty is beyond knowledgable able to shine with her expertise of vehicle service needs. At the helm is general manager Randy Usery whom has always been approachable and kind. Another gentleman, sales manager Greg Walling, works in an old fashion honest manner. Inclusively, was instrumental in helping locate one of our recent purchase which we were grateful. Huge thank you to all. The wonderful amenities here beside the fantastic service are: Excellent coffee, multitude of snacks, soft drinks, bottled water in a beautiful lounge while you wait. Free car wash when you service your vehicle is a cool perk as well! All together, this great winning team has been fantastic and cannot say enough about the quality of people working at Lexus of Chandler. Try them out, you'll be glad you did :) As always, thank you for reading!

My advisor Tyler is amazing. I went above and beyond to get…read moreme right I appreciate all the hard work you do.

I have been a loyal BMW customer over 8yrs years, and I've always appreciated the top-tier service…read moreI received when purchasing a new vehicle. Unfortunately, my recent visit left me disappointed in how the dealership handles long-term customers. I came in to have my washer fluid topped off and requested a wash. While this is a minor request, I was shocked to encounter unnecessary drama from an employee, who not only reacted rudely but also gathered other staff to comment on the situation in a way that made me feel embarrassed and humiliated. This was completely unwarranted and unprofessional. There is a respectful way to communicate policies, and this employee's approach was not it. On the other hand, Brandon, Stanley, and Jordan went above and beyond to ensure I was treated with the courtesy and professionalism I expect as a loyal customer. Jordan immediately addressed the issue without hesitation, and all three demonstrated exemplary service, professionalism, and care. They are true assets to the dealership, and I believe they deserve recognition, raises, and consideration for management roles. It is disappointing that after years of loyalty, the customer experience seems to diminish for older vehicles. BMW prides itself on excellent service, and I hope this incident serves as a reminder that all customers new or long-standing deserve respect, efficiency, and care. With proper training and attention to professionalism, the dealership can ensure that every customer leaves satisfied, and the outstanding employees are recognized and rewarded as they should be. My stars go to Jordan Stanley and Brandon

Final Update: After…read morefinally getting in direct contact with the General Sales Manager, Chuck, I was able to fully express my frustrations regarding how I was previously handled by both the representative and the salesman. Chuck took the situation seriously from the start. He acknowledged my experience, made it clear that this was not how they operate, and stated that this was far from the values of both their dealership and Chapman as a whole. He immediately took action. Chuck personally looked into everything and went out of his way to make things right by ensuring I was placed in a vehicle that truly met my needs. He arranged for me to work directly with one of his trusted salesmen, Andrew, and made it clear that when I arrived, I would be handled exclusively by him--no confusion, no runaround. From that point forward, the experience was a complete night-and-day difference compared to what I dealt with before. The level of professionalism, communication, and respect shown by both Chuck and Andrew completely turned the situation around. I genuinely appreciate the time, effort, and accountability Chuck showed in taking control of the situation and making sure it was handled properly. Because of that, I can now confidently say that I am beyond satisfied with my experience and would return again.

This review only reflects the scheduling department and in no way reflects the excellent service I…read morereceived from Service Advisor Cade Smith. I'm a retired service manager and give props to Cade for his handling of my issue (5 stars). Issue: The scheduling. I called the scheduling department to make an appointment as this dealer is really far from me but they had the best price on oil changes for my 2021 Trailboss. The scheduler said the wait will be one hour. Ok no problem I can do that and made the appointment. However... right when I get there I was informed it would be a two hour wait. I didn't really have that much time to spare but had to get it done as my emissions were due. 2.5 hours later my truck was finally done with a standard oil change with no rotate and no other services. Someone really needs to address this issue with the scheduling department. I'd almost rather pay the higher prices at other dealers (that are closer to me) than have to wait that long for a standard oil change. Especially after being told it would only take one hour. Express Lane? I think not.

Ann Davis was outstanding with not only her customer service but with her knowledge of Toyota's…read moreproducts and services. She is a great asset to AutoNation staff.

I was in the market for a new car recently and decided to upgrade. I had a 2021 Toyota Corolla, so…read moreI knew that I loved the make and model. I had decided to buy a new one and found what I liked at AutoNation Toyota in Tempe. I got preapproved through my bank for the financing prior to making an appointment. I first worked with Olivia "Liv" Quiroz, she assisted me in putting a hold on the car I wanted. I was in and out within about 20-30 minutes. A week later the car had arrived, Austin Foster,and Nick Herberger helped me seal the deal on my 2026 Toyota Corolla. They were all amazing, friendly, and professional. Everyone at the dealership greeted me with smiles, I felt very welcomed and comfortable my entire visit. I was in and out in less than 2.5 hours this week. Anyone buying a car knows that it takes hours to select, test drive, apply for financing and sign all the documents. From the hold, to the test drive, to the financing, all went very smoothly. I would highly recommend checking out AutoNation when you are ready for your new car!

I started getting my Audo serviced at Audi Chandler because I heard they had a first class service…read moredepartment. I have not been disappointed. Last week I took my Audi in for service and there was some confusion about getting a loaner car. This created a difficult situation for me. Ms McMurray stepped in and sorted out the problems and provided a very satisfactory solution. She saw a problem and fixed it. That is what good managers do. Thank you, Ms McMurray.

Audi Chandler Penske service department was FIRST CLASS!!! Thank you Jessica Lancaster and your…read moreservice staff, especially Henry, for your professionalism, kindness & great communication concerning my vehicle service & the repairs. I have not had the greatest experience with other Audi Penske service departments so this service was a pleasant surprise. I normally schedule my services around my trips to Cali & get service with Mission Viejo Audi who I've used forever, but it's nice to finally find an Audi dealership that is fairly priced & goes above & beyond to accommodate & take FIRST CLASS care of their customers & is convient for me to use. Thank you again Jessica!!! You have my business :) Make sure to make an appt & with Jessica :) It gets pretty booked up & that way you can get in faster & if you need a loaner vehicle request it otherwise they will call a customary Uber for you if need be. The service dept was clean, relaxing, comfy, offered amenities like loaner vehicles, Uber, coffee, water, snacks, TV ect...while you wait, if you choose.The energy & vibe was an eb & flo of positivity. The service dept is not attached to the dealership so make sure you are paying close attention to your navigation because the service dept is actually on a service road that is the side street before the dealership.If you blink you'll miss the street :)

The gentleman at the chandler location were able to squeeze my boyfriend in on Tuesday the 21st…read morebecause we messed up the dates for the install. So thank god they were able to do that ! 10/10

I'll try to make this as short as I can…read more I bought a bunch of stereo equpiment, realized I was in over my head as far as installing it myself, so I headed over to Audio Express on Chandler Blvd. They assured me they could install it all in my 2004 Corvette, no problem. I dropped the car off at 9am for my appointment, and they kept it until 2pm the next day. I was informed the backup camera was not installed. The head unit was crooked. One front speaker was not working. Dropped the car off at 9am for another appointment. Didn't get the car back until 5:45pm the next day. Head unit is still crooked. I provided a box of sound deadening sheets which they were supposed to install in the doors. They gave me back an empty box, but they didn't install any of the materials. I checked myself and I'm providing a picture of the inside of the door where you can see nothing was installed. Overall an awful experience. I was charged $1200 and I won't be back.

Eddie James is my New Hero!! After being turned away from one local Dodge Dealership due to the…read moreage of my 2008 Dodge Grand Caravan, and due to the Fact that we bought a Lifetime Warranty when we first bought the Van. They actually told me that they would NOT accept any vehicle older than 2012, Lifetime Warranty or not. Another local Dodge dealership wanted to charge me a Diagnostic Fee of $230 right out of the gate, which may or may not have been refunded. I called Eddie James and he took total care of me from the first Phone call. He told me that most Dealerships schedule their Warranty work as fill-in work because they don't make any money on them, and put Cash customers first, resulting in days or even weeks of waiting for your vehicle to be repaired. We dropped our Van off the next Morning to have the A/C Blower Fan and Resistor replaced, and picked it up the following morning, all fixed with No hassles, no nonsense, just fantastic Customer Service. The total cost to me with my Warranty was $50. I had estimates from Non-dealership Garages for up to $700. Thank You Eddie!

I had the opportunity to meet and buy a Challenger from Cameron Rosario. He was such a delight to…read morework with. I would use him again and refer any of my friends or family. I had a great experience with Tempe Dodge and Cameron. Thank You.

Shoutout to Alex, made buying a car way smoother Id ask for him if you're car shopping.read more

If you come here, please please ask for Terry Brown. Best salesman in the valley. My wife and I had…read morehorrible experiences at about four dealerships since moving here in June, but AutoNation Nissan made up for all of it. We originally came to see a 2015 Highlander LE but ended up leaving with a 2016 Highlander Limited Platinum. What we loved most about Terry and the AutoNation Nissan crew was that there was 100% total transparency across the board. Im talking out the door price, condition of the car, sales process, fees. Everyone from Terry, to his manager, to the finance manager were totally up front. Honest car sales, imagine that! The car fit my family's needs and then some. Terry was honest, patient and went about and beyond to make sure we were completely satisfied with this decision until the very end. Whether you are selling or buying, come and ask for Terry and you will not be disappointed in AutoNation Nissan.