Great customer service and even better tailoring. A+++++++++++ all around!!! These people know their stuff and so nice too. It's hard to find good genuine customer service these days. Great work guys! read more

Paid $20 for a nice pair of pants to be hemmed. The sewing on the hem of the pants was uneven and they even missed multiple areas! I should have checked them out at the store before agreeing to pay. I noticed this after trying them on the next day, the pants hadn't been worn or washed since I picked them up from Ace Tailor's. The service was low quality AND the staff weren't friendly. They seemed overworked and unable to meet their customer's basic needs. I wasn't the only one unsatisfied. No joke, as I was in line to pay for the pants, the man in front of me got in a yelling match with the woman regarding an expensive suit they ruined. (and I was still dumb enough not to check out the hem lol) read more

I have got a satisfactory experiences with Ace as the staff are friendly, and given me an excellent customer services. Most of my gowns and long dresses are expensive, I always needed an alteration. One time I went to a dry cleaning company that did alterations sevices as well, unfortunately it damaged my dress. When I found Ace, I was so happy that they did an excellent job with all of my dresses and gowns. I've always got a proffesional services from them and you will get what you paid for! I don't think i will take the risk to find another tailor, i'm so satisfied with Ace Custom Company... read more

Being short, I take almost every new pair of jeans or pants to get hemmed. They have never let me down.

Vanessa is a genius. She took my designer dress from off the rack to custom beautiful red carpet ready. I will never go to another tailor! Thank you for the brilliant advice and beautiful work. read more

I needed pants hemmed and I realized I needed them by this Friday. So I took them in Monday, paid the extra fee to get it rushed and they said it would be done by closing at 5 o'clock on Friday. Then I called today as I realize I didn't need them as quickly as I thought but I would still like to pick them up today because I am unavailable to get there next week. She said they would still get it done by five today. "Just come right before we close." So I drove 30 minutes in traffic to get there 10 minutes before they closed and she told me they still were not done. She said that it would take them 30 minutes which puts it at 5:20. I can't stay because I have somewhere I need to be. I'm frustrated that they told me it will be done by Friday at five, I checked again today and they confirmed they would be done. I drove there right before five and they still aren't done. So now I have to find a way to get back there tomorrow, my last chance to get them before they are truly needed. If I'm paying a premium to get some thing rushed, and you tell me you can get it done and then it doesn't get done, it takes away my faith to come there again not recommend them to others. They did a great job the problem I have is telling me to be there before it closes, me having to get there right before it closes IN TRAFFIC TIME and still not having it ready. you had my number, you could've called me and asked me to come at 5:30. See if that works instead of having me drive only to have to turn around and leave empty-handed. read more

Love these folks. Always take care of me last minute. Very professional and great attention to detail.

I needed a sport coat altered the day before a wedding. I was a groomsman, so there was no room for error. They were able to get it done on the same day. The work was high quality and the service was excellent. This experience has made me a loyal customer! read more

I had a wonderful experience at Ace Tailors on the weekend of March 25th! Although they were clearly very busy on Saturday when I arrived around 12:30pm, they were able to accommodate a same-day alteration of a dress for me. It was extremely important that I had the dress altered on Saturday, as I was going to wear it the next day for engagement photos. Liz was very nice and assured me it would be ready by 4:00pm. She made sure that I would have the best fit possible and it turned out beautifully! They brought in the bust in the front and on the sides and you couldn't tell that it had been altered at all. It cost about $68, of which $10 was the express service fee. My dress fit perfectly and I got so many compliments on it on Sunday. Very pleased and would highly recommend their alteration services! I plan to use them again when I need my wedding dress altered! read more

Not friendly, over priced, things not always ready when they say they will be, and their parking lot is a nightmare. Why do I go here?! Because they're in my hood. But that's about to change. I'm finding someplace else. read more

Just had the worst experience with ACE tailors at Walsh Tarlton. I took a pair of jeans in on 10/1 to have a 1 inch brought in on the waist. They told me that they were 2 weeks booked out. However, I needed my jeans sooner as I was leaving for a trip on 10/13. So I paid for express alterations, an additional charge, so that my jeans would be ready in time. I was told that they would be done by EOD on 10/11, ready for pickup at 9am on 10/12. Here comes 10/11, I call them to check on the status of my jeans, they hadn't been touched yet and were set to now be completed on 10/12, not 10/11. I told the guy on the phone that I needed them by 9am on 10/12 in order for it to work with my schedule, he took note and said to call back then and make sure they are done. So I did that, I called at 9:30am this morning (10/12) and was told that they were under the sewing machine at the moment and would be done later today. I told the guy that the only other time I could make it in would be 2pm and that's it, he took note. At 12pm today I received a call saying that 2pm would be perfect and my jeans would be done and ready for pickup. I drive, from Buda, to Austin to pickup my jeans at 2pm and come to find out...they are still not done and need another 30min to be completed. However, I didn't have 30min to spare and wait. So now, I'm without my jeans for my trip tomorrow, I spent an hour driving there and back and gas money for absolutely nothing. Such a waste of time and such terrible business. I will not use them in the future. read more

I really wanted to give this business the benefit of the doubt but I'm afraid that because the hem of a second pair of pants has completely come out, I won't use them again. I won't go back to have it fixed as I'd rather pay another seamstress to fix it properly. read more

I have tried several locations and all the locations have failed me. A simple hemming has cost me more time and money then the outrageous prices I am already charge in the first place. I expect professional seamstresses from Ace Tailors, not mediocre work. read more

Vanessa and her team at Ace Tailors are terrific. They were willing to go the extra mile to help with alterations for my mother-in-law and myself on dresses for a family wedding. They also steamed the bride's wedding dress - a last minute request - and they made it happen! I highly recommend them! read more

Terrible customer service and expensive. Ace used to be so great but it looks like that pedestal is getting pretty tall. I was treated poorly today for the last time. Never going back. Happy to give me business to someone else. read more

I dropped my pants off last week and wanted them to take some of the hem out and make them as long as they could. Today was the pickup date and I got a call this morning that the price changed from $14 to $25 and the girl asked if I still wanted them to do the alteration or cancel-no explanation. I told her to cancel and when I arrived to pick them up I asked to speak to the manager. The manager had a VERY flippant attitude and never said anything to the effect of sorry for the miscommunication or anything of the sort. She merely explained the process of shortening the hem. WHAT?! I told her I wanted them longer, not shorter. She said they would have to add fabric etc. She kept saying that she was a master tailor. That is great, but why have very young people at the front desk giving the estimates if they have no idea??? Why not have them run it by the manager if they are not sure of what the cost is when the customer DROPS off the garment instead of waiting until the day it's due to find out it cost almost double! read more

This place is awesome!! Very professional staff and fixed my skirt in literally 2 minutes!! Highly recommend, very clear that they are good at what they do and value customer service. Come here if you need anything altered! read more

Ok so, great 1st visit in to get my wedding suit tailored. The gal that originally helped me was amazing and very helpful. I went in for my 2nd fitting with a appt that was on the books and in the system and my suit wasn't ready. No phone call, no email, no anything to let me know this information. After driving a hr and 15 into ATX for them to tell me yeah sorry it's not ready yet. This information was known yesterday and this morning, why I didn't receive it until I got to the location is beside me. There was no attempt to refund some of my money and schedule a new appt just a simple yeah sorry it was a mess up. Being someone who owns a business in customer service, I stand behind always trying to make it up to the customer instead of feeding some half ass "sorry". After getting my suit I will not be returning. This is a learning moment for the business who is "the best in ATX" in the Tailor dept, not to mention they are not cheap in anyway hence why being upset. Very disappointed, hopefully the fit makes up for this. read more

A habit of mine is buying comfortable jeans and rarely are any of these jeans sized properly when it comes to length. Metro Park has a great selection and when you buy jeans there they will give you a discount to the Ace in the mall. I've used them for years and they have always done an outstanding job. They are quick, efficient and do great work. I'm not sure what the previous reviewer was talking about but the staff are always helpful, friendly, and never rude. I've had everything from jeans to my tux for my wedding to my shirts altered there and only have great things to say. Its not always cheap but no tailor is these days that is worth their salt. read more

Over priced and unable to accomadate emergency tailorings, but honest that they can't - 2 stars for that. Even when I offered to pay an additional fee to be moved up in line, they only adjusted their return to 4 days instead of 5! I had better sucess at AAA Alterations just down the road on Walsh Tarlton, who charged half of this shop and got it back to me the next day. read more

I have been using this place for a while and it's getting worse and worse. They can promise one thing and not do it at all. Today exact same thing happened again and they have an attitude when you point out something isn't done as promised. Their price is on the expensive side as well. Time to say so long and find a different tailor! read more

Definitely recommend Ace Tailors! For years I used the tailor at my dry cleaners and hemming came undone or things were just not fitting correctly. I took 4 pairs of jeans to Ace to have them altered, some out of style (boot cut) and one had a hole in them that needed repaired. They were able to reinforce and repair the jeans and the other 3 fit perfectly!!! Highly recommend using this professional tailor rather than your every day dry cleaners. Hope this review helps! read more

I wish they had the option of negative stars. My 22 year old son took a $150 sports jacket in to have the sleeves shortened, and walked away with $260 in alteration charges. They took advantage of his lack of experience, suggesting alterations that were more appropriate for a much more expensive coat. My conversation with management and others' comments leads me to believe there's overselling of services going on. It appears others have had the same experience. Steer clear. Tough life lesson for my son and myself. We'll use Nordstroms for alterations from here on out. read more

Came here about a week ago and dropped off my clothes to get altered. Was told my total was going to be $60 which was already kind of a lot but you know whatever. I get there come to find out it was just $60 for one thing and I end up having to pay $112 for for a little skirt that I didn't need much. Anyway this place is insanely overpriced and I will never come here again. The lady's at the front were also extremely rude when I asked why it was so much. Keep in mind the clothes I bought weren't even worth that much. read more

I am floored by the service that was provided to me at this location. I came here because I had a bad experience with a previous tailor not doing a good job and this happened to just be the closest one to my office. My things were ready right on time when they said it would be-incredibly professional and courteous as far as taking measurements; realistic timelines when I came back, etc. When I picked the clothes up I was going to have to try all of my clothes on and expected to have issues with them especially since I had given about 10 items and all of them are perfect! It was a great experience and I look forward to visiting them again in the future. read more

UPDATE 9/13: Less than six months after getting my hemmed pants back, the hemmed part came loose. I literally got about 10 uses before the hemming broke apart. NEVER NEVER NEVER AGAIN will I even entertain the thought of using this place. read more

I waited until the absolute last minute to get my wedding dress tailored--- not my smartest move! Luckily, I found Ace on yelp, decided to take a chance and dropped my dress off this Wednesday night. During my fitting we decided it needed to be taken in ~3inches around the waist, hips and bust and have both straps shortened by 2-3inches. So, as you can see, a pretty decent amount of work to be done. Not to mention, the dress has some intricacies and detail that i was nervous having anyone touch. I just had my fitting today, on SATURDAY (note, that's only 2 full days after dropping it off) and it fits perfectly! I had asked that it be ready by Monday. So, not only did they do an incredible job, but they finished it two days earlier than i requested! Other places i called actually laughed at me when requesting such a quick turn around. Ace also came in at ~$80 for everything, which was cheaper than several other places quoted me. The final perk to mention is Abby- the wonderful girl who helped me. She was able to make recommendations of what should be done and where and even scheduled my follow up fitting for a time she knew she'd be there so she could ensure the dress was done to my liking. She made what could have been a total disaster situation absolutely flawless Take your alterations to Ace and ask for Abby, i could not be more pleased with the work they did for me!! read more

Just purchased a suit and needed to get my jacket fitted. I was pleasantly surprised how quickly in and out I was. The work was done in a timely manner and for a reasonable price. I like the fact that it's conveniently located between my home and work. I will definitely be giving this place another try. If you're in need of a tailor, I would definitely recommend giving this place a try. read more

I have a business trip literally in less than 24hrs and Ace Tailors stepped up and delivered. Had 5 pants hemmed and taken in. Thank you for your prompt and excellent service. read more

They always do a nice job and seem to have pretty fair prices. The staff is always friendly and helpful. If you need basic alterations, ACE is a good option read more

Ok. They did a good job. But 21.00 to repair a belt loop? I have used other alts places for much much less...what sucks is these were cheapo walmart pants my son plays around in. Could have bought another pair for that price. Also was not quoted 21.00 or would have left run. Run fast read more

Fast, fast, fast service. My bride and I went in for a minor repair on a dress.....they did it on the spot in less than 5 minutes. Considering that they had quite a few customers at the time I just have to say: WOWSA! read more

Hah, this place is the worst. I had to return four times before they finally had the correct length with the appropriate hem. Who puts a 1/4 inch hem on wool dress trousers? Will not use this establishment again. read more

Super helpful, very good at what they do! I got a dress and a pair of corduroy pants taken in there and both fit perfectly now.

Convenient on the corner of Walsh Tarlton and 360 right by Barton Creek Mall. Their attention to the little things is what brings me back.

I had a long gown with a train that needed a hem and a bustle put in to lift the train. When I arrived to pick up my items, the train bustle wasn't done and the staff did not seem terribly concerned that only half the job I paid for was completed. They offered to fix it right away but I didn't have time ti wait (and also feared that this would result in a 'rushed job'.) The dress ended up being fine when the work was complete but I was less than satisfied with the overall service. read more

Ace Tailors did a great job shortening sleeves on my ladies camel hair blazer. Left it Tuesday and had it back by noon on Thursday!

I've always been happy with the alterations I've had done here (it is one of two places I've been in Austin, but the only one I continue to go to). I've had jeans/pants taken up, taken in, and let out (sigh...). I've also had several pairs of jeans I've destroyed over the years taken in to be patched, and they do an awesome job patching old jeans (stitching across the fray. the dont look new, and they probably look like jeans I bought destroyed, unfortunately, but I know the truth). read more

My family and I have been loyal customers for nearly 5 yrs. They've met every crazy idea I've had for alterations from my daughters first glitz dress she wore on Toddlers and Tiaras, to altering the butt of my swimsuit I won in for the Mrs. San Antonio pageant 2010! Custom bubble hems, strap removals, and zipper repairs, they've come through every time. Highly recommended!!!!!! read more

If you need a tailor come here. Tomas and the folks here are awesome. I had a wedding and a previous tailor had mangled my jacket. long story short Tomas and his crew fixed the problem and had my jacket ready in time for the wedding (less than two days away). Save yourself time and money. Just go to ace. read more