I will never order anything on line from this Ace store in Mountain View on Charleston Rd again. Yesterday, 12/7/2020 I ordered 7 items to be picked up or curbside delivery from the online website. It states, "Available for Pickup:as early as today." Yea right! So I called about 3:22pm yesterday to see if the order was ready. Placed the order at 9:54:42 am. I was told after being placed on hold for a couple of minutes, that my order was not ready and could possibly take about 2 days. Wait for the email ,it will tell you when the Order is ready then you come and pick it up. Okay, thank you.
I get an email, not sure when they sent it , however, it was after 3:22pm. I decided to go early this morning. Got to the store about 8:10 am. call the # 528-2123 a young lady answers the phone, give her the order #, she puts me on hold. After about 5 minutes on hold she ask me the order # again, puts me on hold. She gets back on the phone and says, I am going to transfer you to my supervisor.
So her supervisor Rick gets on the phone. How can I help you he says? I tell him the order # he puts me on hold. I was on hold for 18 min. Outside in the parking lot.
I decided despite COVID-19, mask on face, 9 year-old foster child in tow( need to get to virtual schooling by 9;00am). Get out of my car and go into the damn store. What the hell happen to curbside delivery? Yea right! I walk in the entrance side and go to the 1st counter. The computer is on and wow there is my order on the screen. Rick is way on the other side of the store trying to talk to me. The lady at this counter tells me I ordered last nite. I show her my receipt which shows date, time and the items I ordered. Mine you, I still on hold from Mr. Rick. Finally I ask or these items in the store? Another young lady, states yes Rick will go get them.
Mr. Rick gets all the items but 1. However, he has an attitude. Now I have an attitude. I ask him what the hell is wrong with him? Anyone that should have an attitude should be me. You have my money, $76.78 to be exact. What is he upset about? Because he had to go get the items? Now it is time for refunds. Oh,boy. He writes on the store copy, refund started on 12/8/2020. Sign this. I said may I have a copy of this. He said no, we don't have a copy machine. Now he must think I am Boo Boo the fool. I did more then signed it, I wrote a book on the store copy.
My point is this, Do not have curbside delivery if you can not do it, Do not do store p/u if you can not do it. Do not send people emails and say their orders are ready and no one that works in the store don't know where the order is. Also do not have an attitude with the customer because you do not know what the hell you are doing. And do not make excuses about the store in Sacramento takes the orders and then passes it to the stores. That is not the customers problem. And most of all improve customer services. Treat people how you would like to be treated! read more