This is a nice store for kitchen ware at Palo Alto . It is located inside the Town and Country…read moreVillage shopping mall . It carries many name brands of top quality cookwares and many kitchen tools . You can made one stop and find everything you need . I find it most interesting is the store hosts a cooking class . You need to pre register ahead of time . One of my family has joined and learned how to make Beef Wellington. Then the following Christmas we had Beef Wellington for dinner ! Lots of parking outside the front door . Great customer service . This is a nice store to visit and look at all the new merchandise.

We bought some items here over the years and also took some cooking classes. The staff in the store…read moreis knowledgeable and will help you with any of your questions. Is definitely worth getting all the Information, especially if you invest into some more expensive gadgets or cookware. The cooking classes are also good fun, pretty relaxed and you'll certainly pick up one or two new skills. Perfect for a date as well. They're not super in depth though and you won't perform all steps as you work in groups. The final result was delicious every time.

I had an excellent experience at the Williams-Sonoma in the Stanford Shopping Center in Palo Alto,…read morethanks to their assistant manager, Peggy Delgato. I came in with a complicated online transaction that needed hands on help, and Peggy went above and beyond. She took the time to sort through the details with me, and even continued working on the issue the next day, communicating with billing on my behalf to make sure everything was processed correctly. Her professionalism and patiences truly stood out. Highly recommend this location, and especially Peggy, for outstanding customer service.

Customer service was very nice, I more so have an issue with the branding of the store as a "coffee…read moreheadquarters". sure they sell all the machines and whatnot, but they don't even sell an individual portafilter for a Breville machine. why sell any of the machines if they don't even sell the necessary accessories. probably would've been decent value too. idk

A gem. Understated elegance. Table ware is beautiful and the hand dipped eggplant candles are very…read morestylish. This place makes me want to host an outdoor beautiful dinner party! Perfect place for finding a hostess gift as well.

This is such a fabulous store! I love the candles that I cannot seem to find anywhere else. I keep…read moregoing back for more. The home decor items are beautiful and unique. Love buying the smaller themed candles for gifts

Out of business sale at this location. 40% off!! 3 days left. Known for their teapots. They are…read morecast iron, boil water in them, not tea. Creates alkaline water after boiling. Better than paying 5$/bottle for alkaline h2o. Very smooth cast iron. Famous for cast iron teapots. $400-$600 per teApot. Only used to boil watsr. Cant put tea in them od they will rust. No return policy Website says boiling in their pot converts trivalent iron into ferrous iron with a ph of 8.5. Neutral is 7. This requires some testing with a ph meter. Hard to believe if there is enough of a concentration of trivalent iron in the water or not. Little confusing

My first cast iron skillet is from Lodge and I have been cooking in it for years but it's hard to…read morestir fry vegetable in it. The skillet is not tall enough to keep vegetable in it while stir frying. I did a lot of research and found Taku ironware make cast iron cookwares that are perfect for stir frying Asian cuisine. I also adore the story behind the brand and the high quality of their cast iron cookwares when I see them in person. I am so glad to find out they have a shop near where I live. The owner is very friendly and knowledgeable about their products. I was looking for a 10.2" skillet but end up with 11" and the regular glass lid. I thought 11" going to be too big and heavy but I was wrong, it's perfect. I am hoping to upgrade all my cast iron cookwares in the future so I will definitely shop there again.

I can't believe this is the first time I've visited this business and I can't be more pleased with…read morethe quality of service and pricing. I had a specialty vegetable cleaver that I needed repaired and sharpened. It had been used by someone to cut something they shouldn't have and there was a nice chunk missing. I brought it into the store and dropped it off. It was ready in a matter of days and the price was more than reasonable, despite them having to do some extra work to get rid of the chip. What j I appreciate it is that they did the repair in a manner that maintained the integrity of the Knife when they could've just had their way with it. I wouldn't have known the difference. They also have a nice variety of kitchen accessories and I was able to pick up a knife sheath to protect everyone from the now razor Sharp clever. It's nice having a local business that does quality work and took the time to explain my options and what was done. They deserve 6 out on f 5 stars!

What a nice and knowledgeable man who helped me understand how knives really last longer when…read moresharpeded by someone who knows how - it is like Painting - everyone thinks they can do it but really only the pros do it well.

Perfect Edge truly has master sharpeners. The staff is knowledgeable and kind. They did great work…read moresharpening my Wüsthof knives and clearly explained why a couple of the knives needed to be restored. They also have great sales on knives with slight blemishes. I highly recommend this company and will come back when my knives or blades need care.

Such a dope shop. Check out miles who runs the spot for good recommendations. Cheers guys!read more

My contractor sent me here to look for a vanity. The vanities here are much nicer and more stylish…read morethan what you can find at Home Depot or Lowe's. This store pretty much has all their vanities on display so you can see the different wood finishes and size options, which ones come with a sink and which ones have a separate sink. The prices are great compared to other custom vanity places. The store is huge and seems overwhelming. They carry a lot of products for your kitchen, bathroom and other rooms in your home. Since I was focused only on purchasing a vanity, I tried my best not to look at all the other products they carry, such as floor tiles, wood floors, bathroom tiles, shower fixtures, toilets, mirrors, shower doors, etc. So much to look at!! Richard helped me with my questions. He was knowledgeable and patient. He showed me comparable products around the floor then put my order together. Most items are in stock! That's great!! No need to wait for delivery. What I like about PHD is that I can purchase my products and my contractor can pick them up. I don't have to haul a vanity in my tiny car. Returns have a restocking fee. Make sure you like what you're getting.

PHD is a great showroom to work with. I'm a designer and collaborate with them regularly, and the…read moreexperience has been consistently positive. Special thanks to Erica -- she specializes in kitchens and is truly amazing. She's professional, helpful, very service-oriented, and always knows how to guide the process the right way. Honestly, a big part of why the experience is so good is because of Erica. Highly recommend working with her and the PHD team.

I purchase a used 2014 Subzero BI-48 from this store with 90 days warranty. Shortly after it was…read moreinstalled the icemaker area started to leak water resulting in the ice frozen together and water leaking in both the freezer and non-freezer compartments. I called the store and they promptly came out to diagnose what might be the problem. The short story is that they came out many times replacing the icemaker, water valve, and door between freeze and fridge. In the end, the problem got fixed. I want to specially recognize their strong commitment to stand behind their sales. Definitely would recommend this place.

I am extremely disappointed with the after-sales service I received from San Jose Appliance Store…read moreand intend to file a complaint with the Better Business Bureau. When my old oven stopped heating, I decided to replace it rather than repair it. I found San Jose Appliance Store through Craigslist, contacted Anthony, and arranged delivery of a used oven. The oven was delivered promptly, and my old oven was hauled away for an additional fee. Unfortunately, after installation, I discovered that the front burner would not ignite properly. When it did light, it often released gas into the kitchen first, creating what I believed to be a serious safety concern. To the company's credit, they sent a technician to inspect the stove. The technician was courteous, but the repair was unsuccessful. During the visit, brake cleaner was sprayed inside my kitchen, leaving strong fumes throughout the house. My wife and son both complained about the odor, and my son later developed a headache. A few days later, another repair attempt was made when a replacement part was brought to my home unannounced. Unfortunately, it was the wrong part. I then contacted GE directly and discovered that the serial number listed in the advertisement was incorrect. Once the correct information was identified, I learned the stove was also missing two racks and required a replacement handle. I ultimately spent about $150 replacing those items. I was also unable to obtain a proper invoice because I was mistakenly given another customer's paperwork. When I raised these concerns, I was told the stove had been sold "as is" despite the advertised 30-day warranty. I was also told the missing parts and defective burner were merely cosmetic issues and accused of "trying to demand money." To be clear, I never demanded money. I simply asked the company to provide the correct replacement part so the stove could be repaired safely and function as represented. That request was never fulfilled. Anthony briefly suggested a trade-in arrangement, but multiple messages later indicated that no exchange would take place. The only remaining option offered was another repair attempt, by which point I had lost confidence in the process. Adding to my frustration, I later discovered that the oven I paid to have hauled away was being advertised for resale on the company's website. At this point, I have purchased the necessary burner part myself and will hire a qualified technician to complete the repair. This has been an expensive lesson. I was not seeking a refund, discount, or special treatment. I simply wanted an oven that worked safely and a company that stood behind its warranty. Update: In response to the owner's reply, I would like to clarify a few points. My concerns remain unchanged. The oven was sold with a faulty burner, and despite two repair attempts, the issue was never resolved. I also did not "demand" money. I initially proposed a simple solution: that the business owner obtain the correct replacement part and ship it to me, which would have eliminated the need for any refund. When no effective resolution was provided, I purchased the correct part myself. This was not merely a cosmetic matter. The issue involved a burner that failed to ignite properly and allowed gas to accumulate before lighting, which I considered a legitimate safety concern. At this point, I no longer expect this business to honor its warranty when doing so is inconvenient or costly. My review is based solely on my personal experience. I encourage prospective customers to consider all available information, including both the owner's response and customer reviews, and make their own informed decision.