I had the worst experience with the staff at this location. I took the day off work and made an appointment to register my car. While waiting I saw the agent was just sitting there sipping on his drink while my name was up on the monitor; but he was too busy to take me and I knew right away this is going to turn sour and sure enough, his laziness unreasonably refused to take my payment and once I ask to speak to a supervisor he had me sit there for a long while waiting..... on three occasions I ask the lady up front where Mr. Oscar the supervisor is, and she kept on promising that he is coming. Well, he didn't... I walked off and drove to the Pleasant Hill branch office where the staff was friendly kind and professional. without any issue, they process my payment, issued my sticker and I was out in 6 minutes. I then called the AAA headquarters to address my concerns. The caller created a case and a week has gone by without anyone reaching out to me. I think AAA and their staff need a reminder of where their salaries are coming from. Assisting a client and taking extra initiative in resolving simple issues is what sets a growing company apart from a dying one. Not sure why this branch deserves a Star read more

Evil organization. The membership renewal invoice stated a discounted price for me if I signed up for 'auto renewals' but it turns out they were lying and I don't qualify! Why list that to the customer if they don't qualify? Do you really think that is customer friendly? On the last service call I had from AAA for a flat tire, the tow truck driver drove right passed me even though I was waving my arms like a madman trying to flag him down. He saw me, there was no one else around, quiet street. He chose to pretend not to. He then parked 2 blocks away and sat in his truck. I had to run down there to get him. Then, get this, he asked me to drive my car (on the flat tire!) down to be closer to his truck. Seriously?? Needless to say: I will NOT be renewing. read more

I'm trying my best to be patient - but it isn't easy. As a Mom of 4 teenage girls - I have probably "seen it all". My car is stranded North of Calistoga California on the side of Highway 29. Yesterday - AAA said "sure - we've got this". and after a two hour wait - then said that "no Towtruck drivers were willing to go out of area" to bring the car back to Orinda where the mechanic's shop is located. They tell me to pay for the tow myself and submit the invoice for "consideration" for partial reimbursement. In the meantime - I check with tow companies directly and find out that it's $775 to bring the car to the ship near my house. I've read online reviews of AAA in this situation and it seems they don't reimburse you and tell you that you should have used their contracted tow operators. Catch -22 Seriously? I pay for the plan that guarantees a 100 mile tow - but you can't provide the service ? And that's somehow ok? After another hour and a half with them on the phone - I am told they can't do anything because its a Holiday - OK I get that. They tell me I will have to call back tomorrow when there are more drivers. I need to be at SFO (100 miles away) for work on Tuesday. It's takes a lot of explaining - and they eventually make an exception and get a supervisor to approve an unaccompanied tow for Tuesday. Fast forward to Tuesday morning - I call - it's a 45 min wait time for the first person to answer. She's very helpful - reads all the notes from the day before and tries everything she can to help. AAA now says they will not allow an unaccompanied tow and I need to leave my office and drive 2.5 hours up to Calistoga to sit with the car. There's no cell service up there - so I won't know if/when the driver is coming. Just one problem - they cannot find anyone willing to tow it 75 miles to the shop. She enlists her supervisor's help after explaining the situation. After an hour an 15 min - I finally get to manager - Jeremy. He says Hello and then hangs up. No call back... I start over again and after 30 min on hold ask for him. He's busy - and I speak another supervisor Erica. After explaining the situation - she can't help me as it's assigned to Jeremy. Awesome - and to her credit - she is really nice, and says she will reach out to Jeremy and try to help. She also says she will call back in 15 min with an update. That was half an hour ago. Really ? And you want me to use your company for my auto insurance? #stillwaitingforthattow Update: Another day passes #stillnotow and #stillnohelpfromAAA. I finally got connected to the lead towtruck dispatcher who was extremely helpful. He added notes to the long file on my report that would help support my claim for reimbursement since I had to have the car towed privately. Interestingly - the bylaws that you sign when you join AAA states "they only reimburse up to the contracted rate" which is, of course, not published, and no one can tell me the contracted rate for the tow because it's based on mileage. By this time - I was frustrated and emailed the social media officer, the Corporate Communications head and the president of the Northern California branch as well as National - explaining the problem and my opinion of their business practices. Their website encourages member feedback and provides the emails. Those emails finally got their attention. My tow refund for $250 was processed in 3 days and then fedexed to my house. I had several voicemails and emails from AAA staff assuring me this was being handled and investigated, including one from a staff member in the office of the NorCal president. read more

Great service and atmosphere. Popcorn and coffee for adults and kids. Nice seating area. Open on saturday!!! read more

AAA - Coffee! - Insurance Near Me - Walnut Creek, California

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If I could give this service zero stars I would. I'm on the side of the road on a highway at 1:30 AM. I've been waiting since 12:20 AM with no tow truck in sight. I called AAA to get an update because the tracker they sent shows the tow truck hasn't moved in the last 30 minutes. The hold time on the phone was 20 minutes by the way, only to get an operator telling me that there was a glitch in the tracker, it's been a busy night in my area, so an outside driver had to be called. Now they tell me it's going to be another 20 minutes. Not happy. Not happy at all. Just got a call. Another 30 minutes!!!! UPDATE: 2:10am just got towed. They sent another driver. Feeling a little better now. The last dispatch women I spoke to apparently sent another driver. Driver was nice and got me home. Getting a tow truck to me took 2 hours for a 10 minute ride home. read more

I stopped in this AAA Branch to plan a trip to Europe. I was fortunate enough to connect with Marina. In short, she has been amazing to work with. Not only did Marina provide great trip options, but she also provided guidance and trick tips for our upcoming travels. Marina has been extremely patient in our planning and I would recommend her for your travel planning needs! read more

I have been a client of AAA for 20+ years collectively. Yesterday I went online to pay my premiums. The website would not let me in. I tried to reset password and that was a fail also. I emailed my agent, Dave Nieuwsma, who, until now, has been responsive. I explained my dilemma and that if I was unable to pay online I would have to shop elsewhere as my expiration date was yesterday. Mr. Nieuwsma responded by bidding me goodbye. He did not address the tech issue, he did not try to help, he did not refer me to someone who could help. Nothing. I guess business is good for Mr. Nieuwsma because he certainly was not professional nor did he attempt to retain AAA's business. read more

AAA - Insurance Near Me - Walnut Creek, California

Very friendly and helpful. Got all my DMV stuff done. They're very thorough and knowledgeable. Walked me through everything without any off the typical DMV grumpiness. Highly recommend. read more

The staff is extremely incompetent. They don't have a grasp of AAA rules and guidelines. Not sure how the Manager trains and reviews here. A year ago I came in to have my account updated, and pulled out my American Express card. The guy behind the counter took it, swiped the card and told me I am good to go. I left feeling very satisfied. Couple months later I get a call from AAA informing me that my account was past due. I told the woman on the other end of the line I had walked into the physical store and gave them a different credit card because I canceled the old one, a Visa. She asked me what card I had used, and I told her it was an American Express. She apologized and told me they don't accept Amex and that the customer service rep should have told me that and not let me leave the store. The kind lady updated my info with another credit card. I was very displeased. I let it go and did not write a review. This year I went in to upgrade my account with a different card. The lady Kathryn Kennedy, she told me she would not be able to update my account with a new credit card. That I would have to drive back home and come back with the existing card on the account. While she was talking to me she was busy taking care of her own personal issues on company time. I felt like she just wanted to get rid of me so she could finish doing her own personal things, so I went home and got my Visa. Walked into the AAA Walnut Creek store and when she serviced me, said "I don't need the Visa, just give me the new card you want to input into they system." I was in disbelief, and decided not to have a debate with her, that she just made me drive home to get my Visa and now she is here telling me she does not need to see it. How does she not understand her own guidelines. A week later I went into the store because I had time, I asked to speak to the manager to let her know her staff is not aware of their rules and guidelines and that I have had issues with her staff in the past couple years. A kind lady walked me to the Manager, and I could not believe it, the Manager looked disgusted to help me, she rolled her eyes, right in front of me! read more

I have been a member of AAA for 6 years and have never had an issue with them. I am 9 months pregnant with my first child and was told by Kaiser WC i would need a car seat inspection before we can take our new born home. I called around to the police departments and fire departments, apparently not everyone has a car seat inspection specialist. CHP let me know AAA WC offered a specialist. Made an appt with Andy. The day of the appt I woke up with a bad cold and had to reschedule. Andy was amazing and made an exception for me to see me on a Friday. He was beyond amazing!! He taught us how to properly install our car seat. He went over with us how to use it if we didn't have the base. He truly went above and beyond in teaching us new parents how to properly use a car seat. He also gave us a certificate showing we had a specialist look at the car seat inspection. I would def recommend this location. read more

Andy was an absolute pleasure to work with to do a title transfer for my new vehicle. He was both knowledgeable and professional... what a breathe of fresh air and better way to do DMV services. Love this service at AAA read more

Yesterday, we needed a battery replacement on the car my son drives, which was at his place of work in San Ramon. After getting a bit of a song-and-dance with the automated call-in, I talked to a representative who took down all the info and could only promise someone would be there in the next 1 hour and 40 minutes. She was pleasant, but obviously couldn't make a promise it would be sooner. We were delighted when only a few minutes later, we received a call that Carlos (Johnson) was on his way. He was there in less than 15 minutes from my original call. He determined that, as we thought, the battery was truly and totally dead. He offered us the choice of immediate replacement or a jump start so we could go elsewhere to get a new battery. After only a few minutes' discussion, we opted for the new battery, which Carlos installed quickly for us. He was very pleasant to deal with, an intelligent and professional young man. Also, he provided us with cold water bottles, which were much appreciated. My husband and I have been members for over 45 years, and Carlos' service was definitely up to the standards we expect. Thank you, Carlos! read more

I would like to express my complete disappointment after my experience yesterday 3/12/22. I have been a loyal customer since 1985, I increased my membership to Premier status in 2010 I believe when I still resided in the state of CA, because you offered motorcycle and jet ski trailer towing. When I relocated to the state of AZ in July 2017, I called to ask them if I would still be covered in AZ, with what I had in CA, they said yes, we cover CA and AZ, NEVER was I told about any other additional coverage needed for towing, nor was I told about the additional coverage that I was required and available to me. Nor do any of my renewals state any of this, nor do they show this "additional coverage" as even an option. With this being said it came much to my surprise when I found out yesterday that I no longer had coverage for towing my motorcycle. Luckily, I was not in a dire situation stranded along a highway by myself in the middle of the night needing as a woman needing a tow that I thought I had and have had. I was told that I can add this for an additional $42 a year, bringing it to $162 a year, however there would be a 10-day waiting period for this. I do not need towing for anything but my motorcycle and trailer, I have towing with my truck, the one and ONLY reason that I stayed with AAA for 37 years was for the towing! I called back to speak to a supervisor and spoke to Yude she stated that "yes I should have been told when I moved to AZ that the coverages are different in this State" and that there was nothing that she could do. At this point being a loyal customer for 37 years paying on auto pay every year for something that I had no clue I no longer have coverage for is extremely unsettling and disappointing to me. When I went online this morning apparently, I no longer need the Premier tier as I can just do the plus tier to add the towing for a motorcycle yet I was not informed of that yesterday either. I have referred you many people over the years and have always raved about the membership I had with you, one of my referrals was an employee that relocated to AZ from CA as well, now I had to tell them that they are not covered for towing either this morning. I am extremely disappointed, and will be looking into other options at this point, as clearly AAA does not seem to care. I cannot even get a proper quote from your people much less have the settled mind and be at ease anymore that you are even there for me or your customers at this point. Sincerely, A longtime customer read more

I showed up at 5:45pm and their signs online and on the door say close at 6pm. Their doors were locked. someone eventually came to the door and said sorry our dmv services close at 5:30. They didn't seem to care that that was not mentioned anywhere for public knowledge nor that I needed help. Another gentleman was also there and got turned away. Terrible customer service. read more

I recommend joining AAA just to avoid having to go to the DMV. They make is so easy to process your DMV paperwork, license renewals, registration renewals and title changes. I had to transfer my daughters car back to me. She had lost the title. No worries. AAA Walnut Creek had the form to sign. They processed the transaction in five minutes. I walked out with a new title and a registration sticker. read more

I all in today and a very nice lady help me for my membership . She is so nice and explains details for me. Thanks Liz

Their registration service is the reason to belong to this organization. Their emergency road service used to be amazing but to cut costs they cancelled contracts with many little tow stations and now use big stations in city centers. I just called for a jumpstart, I'm in Lafayette, Ca, and was told the wait time is 2 hours. No, it isn't weather related. It's just that they have a new station taking up the work of several small tow stations that were kicked out of business. They used a service station here in Lafayette for 23 years and just cancelled that contract. Also they canned the tow station in Orinda so all service has to come out of Walnut Creek. So service is going down hill. I've been a member for 36 years. read more

I have tried to get in touch with my insurance agent or other representatives three times in the past year, and all these 3 times I have not been able to speak with them. Leaving voicemails, I expected to hear back from them, but it was no use as they don't call you back. I had to resort to calling the 1-800 number to resolve the issues. I firmly believe that they are only sweet talking you till they sell you insurance, and then don't care about you after that. read more

I cannot say enough good Things about AAA service. I was DREADING going to the DMV to register a car....and found out AAA could perform the service for its members. Rather than the "bad inmate" treatment of the DMV, I had a delightful experience more reminiscent of a high end retail store! Love AAA!!!! Liz helped me and she was super courteous, professional and helpful. read more

Fast and reliable serveice. The folks that help me are always nice. I've taken care of many a DMV need here. Its crazy that everyone doesn't have AAA. read more

I have been a AAA member since 1974 and I am cancelling membership because of their road service. This afternoon it took 3 hours to get to my car (the service guy was done in 2 minutes). During this time I experienced several different call-center people who first sent the truck to the wrong city (to Pleasanton instead of Pleasant Hill) then when I called back angry cancelled my entry (this was 2 hours into the process) without telling me. Several times I got automated calls that were inaccurate, including one that came 40 minutes after I got home. read more

Absolutely horrible experience with the Walnut Creek location. Been a member for 12 years and I am going to drop this business because of Lisa Horton and Celeste m. Seems no one person in this building knows what is or is not in a policy. Their attitudes are very unprofessional and abrupt. Good bye AAA read more

I recently had an issue with my car battery. Luckily, I am a AAA roadside service member. A driver named Carlos C was sent to help me and arrived much quicker than they estimated. He offered to follow me to the repair shop down the street after he charged my car. He wasn't able to replace my battery because it's located under my seat. I didn't need him to follow me but it was really nice to know that he would have. He was so courteous and made me feel very safe. I appreciated that since I was parked in such a precarious location. read more

I always had coverage for my car under my lease. When I bought my car, I remembered how helpful AAA was when I was selling a car for my friend....no waiting at DMV and all the right paperwork done while sitting in a comfy chair with no hassle! So, I bought a membership and I'm very satisfied. Fortunately I haven't had to use the tow services but the other services have been great....including passport photos at no charge! I do recommend AAA. read more

The service is just worse & worse. I have auto renewal so one assumes it will auto renew right? Nope. So one day after it cancels- unbeknownst to me- I lock myself out of my truck at 7pm. First it takes 20 minutes to get to a person. What is up with that? You're dealing with people who are in trouble and you take 20 minutes to answer the phone? Hire more people we already paid a lot of money for this service. Next they tell me that I don't have a policy because it canceled the night before. No they can't help me because I have to pay for it first. Well all my stuff is locked in the truck and I can't pay for it. We go round and round and nobody will take responsibility for failing to send out a notice that the auto renewed didn't happen. This is not what I expect from a company that is supposed to help you and take care of you. I realize they'd like to be paid but I've been a customer for a very long time and I'm not about to short them when they open my truck. Many many moons ago something similar happened and they actually opened my car for me and I paid them immediately. I'm so sorry that the world has change so much that people cannot be helped when they need it. read more

I have been a very happy and loyal customer of AAA insurance for a couple of years now. My favorite part of being a AAA insurance customer is the outstanding customer service that I get from my agent, Pat Wolfe. It is so great to have a real person, and a real (not 800) phone number to call when you need advice. A year or so ago I was in a minor car accident. Neither the other driver nor I knew what we were supposed to do as far as exchanging info went, so I called Pat! Not only did he answer, but he asked if I was ok, and told me exactly what info to get from the other driver. He was also really helpful when my bike was stolen and told me to file a police report and reminded me what my deductible for replacement was. The point of this review is not to highlight my bad luck, but to highlight the great value and service of AAA insurance and Pat Wolfe. read more

What a great place it must be to work here, they are always so friendly and helpful and the general vibe is calm and friendly. And I forget there's a mini DMV for registering vehicles...Sweet! I needed passport photo's and for a mere $10, and a few minute wait we got service with a smile. And to top off this story my puppy decided to eat the photo's that I left on the edge of the table. He pretty much punctured one of the two, rendering one questionable. I called and asked if it could be used and "Jane" told me don't risk it, just come back in and she'd retake my photo's for FREE. Yes, you heard me.....FREE. And with that I went back in and the first set I looked a bit shall we say "yellowish", and who knows maybe the end of the roll of film. She said lets just redo them, just like that. So there you go, no problems all done with a smile....I couldn't ask for more....Well maybe the dog not eating them. :-) AAA you Rock! PS. They had lemonade and cookies out too (though I was a good girl and resisted) read more

Yelp site states office open on Saturday till 2pm, except on the door it reads, "Saturday by appointment only." What a waste of time driving down here...pissed! read more

AAA - This site shows open, but doors locked. Wasted drive - Insurance Near Me - Walnut Creek, California

AAA roadside assistants, especially Lee, was amazing. After dinner with my friends, I realized I had locked my keys in my car. Roadside assistants arrive 20 minutes, in Lafayette, after being called. After looking at the my car, 2001 Jeep Wrangler, Lee came back with his tools to open the door. Unlocking the door was not an easy task, but he was able to find the correct rod to make it open. Lee himself was excited that he was able to open the door, since he was able to find a different way to open it other than the "airbag" method that works but cracks the hard top on the wrangler. read more

I had some car registration issues and came to AAA on a Saturday for some help. The first lady that helped me was very professional and nice. I had to call her once I got home because I needed to pay a fee through the DMV website, but was having trouble finding where to go. She helped me figure out the silly-mistake I kept making and was as nice as you could be about it. While I was on hold to speak with her, another employee, this time a male, was just as nice and helpful in connecting me to her. Unfortunately, I had to come back on Monday to get the approval from the DMV (because the DMV is only open on weekdays). When I returned to AAA on Monday, I was greeted by a different lady and again she was just as amazing as all of the others! I finally got my car registered and I can happily say that it was all because of the wonderful people at this location. Thank you! read more

I visited the AAA Walnut Creek branch last week. The male AAA Representative that helped me with my DMV questions was polite, efficient, knowledgeable, and extremely helpful. It involved transferring a Legacy plate to a new 2020 vehicle and issuing a new white California plate to be placed on the older 2008 vehicle which I plan on selling. I didn't get his name...I wished I had so I could compliment him on his service. He handled the entire transaction with ease and completed it within minutes. read more

I've had AAA roadside assistance for years and years. My husband also has their roadside membership and uses them for his car insurance. We have both been very happy with customer service on the phone. and now also in person I went in this week to renew the registration for my '66 Mustang. I showed my ID, paid ,cash, and had my sticker in less than 10 minutes. I had sent my husband to pick this up for me but since it was in my name they wouldn't allow him to get it. It'd be nice if they allowed your spouse to have access to DMV payments, but at least it was convenient for me to meet him in their Walnut Creek office and service was very friendly. read more

AAA enterance is now upstairs next to YogaWorks! They even have free parking!! Best DMV and Insurance services available! NO MORE WAITING AT THE DMV! read more

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If I was able to give this location zero stars, I would. The employees working have not been trained properly and are unable to complete the simplest task (such as calling another branch to confirm a smog check). Then when asked for help from the more experienced employee, she did not want to help and stated the new/improperly trained employee (Heidi) could complete the process (she was not able to). So we ask to speak to the manager on duty and waited outside. After explaining the situation and review the paperwork, she said "We don't do salvaged cars." Even though the location in San Francisco on Potrero ave was able to complete everything without any issue. The previous time visiting this location, a different improperly trained employee (Andy) told us to put the vehicle on non-operation. Yet when at the Potrero location, they said that never needed to be done in the first place and made it harder to complete the process. This location has been giving misinformation and causing unnecessary stress and has wasted so much time. If you are able to stay away from this location, do it. DO NOT GO TO THIS LOCATION UNLESS YOU WANT YOUR TIME, MONEY, AND PATIENCE WASTED. read more

Great location in Downtown W.C. Easy parking and great customer service. Their are quite a few things you can do in that area.

After 3rd trip, having done what was specifically told to me to do, they told me what I had by them to do meant I had to go to DMV, not them. Obviously, wanted to go to lunch more than serve customers during hours. First time I've tried to use this service in over 35 years of membership. I understand the insurance service is equally weak! read more

What a delightful experience. I had a tricky DMV situation to handle, and these folks did it quickly with no complication. The staff were fun. I enjoyed being in the office. The office itself is really nice - clean. As I told the staff before I left - I'm glad you're there. This is only my second visit in probably 15 years, but it was great. Exceeded my expectations. read more

Walnut Creek AAA office sucks really bad the people that work there have no idea what they're talking about and very poor customer service I would not recommend anyone going to that office for anything that has to do with AAA read more

Good service - was in and out in no time when I went to get my International Permit. AAA has helped me on a number of occasions. Well worth it ! read more

Went in for International drivers license, smooth easy process and as a AAA member it was free!