Gabriela Zacarias, was one of the best insurance representative that I have met in a very long time. It was a little difficult for me with the paperwork because I couldn't find my glasses . She was very patient and understanding with me and I appreciate her for that. 2020 has been a very difficult time for people, We're dealing with a pandemic / COVID-19 coronavirus.. and other uncertainties in this world . so for me to have a young lady that's willing to take the time to help myself and other people that says a lot about her character. Thank you Gabriela, may you and your family...Stay safe and blessed read more

I've been working with Erika Rauda for over 2 years now and she's made every policy a cakewalk! Very transparent on which policies are best fit for me and my driving schedule and where my payments are going towards. Never had to hesitate to ask any question about anything I was signing. Thank you again Erika for another smooth and successful policy update. read more

Emilio helped me out get a better price for my car insurance, he took his time with me and helped me out a lot!

Jair Morales was so friendly and helpful. Made the process smooth and easy!! Thank you.

DO NOT COME HERE If you get a phone call with jair HANG UP IMMEDIATELY stole $670 from me the insurance is invalid they are super disrespectful and unprofessional emailed called did everything to get in contact with them had to drive an hour over here lol. Emilo is super disrespectful and unprofessional as well I never write bad reviews but this is really upsetting read more

Cost-U-Less Insurance - Do not come here - Auto Insurance Near Me - Pleasant Hill, California

Jay Morales is the right man, for the right insurance customer services provider. He is knowledgeable, compassionate and engaging with the right policy information that fits your insurance needs. read more

STAY AWAY FROM THIS PLACE!! Purchased insurance here with my girl friend and then asked to get a confirmation of information on file and Vanessa Vasquez said no don't worry everything is correct. which I thought was odd. come to find out she had the old address and I was charged $75.00 to change to the correct address after being denied by Vanessa Vasquez to confirm the address when signing up. I then canceled my insurance after 2 days and was told by the Mgr Maribel that they would be keeping my $140.00 because they covered my insurance for 2days. This place is a nightmare at customer service and once you have giving your money they talk to u like you're a nuisance. During my experience with this place I was transferred several time's in one phone call and had to repeat my policy number 4 times and start over with the same issue to each person at this location. It literally felt like they were playing a game. so please look somewhere else to find professionals and btw I got full coverage from Geico which was 3 times cheaper than these jokers were charging. And they swore I wouldn't find anything cheaper lol read more

Marissa was amazing!! She helped me get the best coverage I need for me and my family. She was quick, answered my questions and was very friendly. Please go to Marissa! She will take care of you! She goes beyond of customer service. read more

Today was my first time getting car insurance (yay finally!) and i was so nervous! Marissa was a God send, i was able to feel confident speaking with her and all my nervousness went away :) She helped me get the best of the best for the coverage i was looking for :) Marissa is patient and very helpful, easy to talk to, kind and overall it was a great experience! Please consider her she is amazing :D read more

Marissa has been the most caring. She completely understood my situation. She was the most patient in spending the time in finding the best prices for my coverage. I was a reckless child, and although I don't carry the best record, she was able to beat all companies out there. Highly recommended! read more

This place is horrible. #1 They charge a $250 broker fee on EVERY policy regardless of the size of the policy. #2 They do not know how to properly advise you with the right type of insurance. When my babysitter left the office after forking over her cash, she called to tell me I did not have to cover her. (I knew she had been misinformed) Had I not intervened, she would have had her registration suspended for lack of adequate insurance! #3 When questioned about the fees and the incorrect policy quoting, Clarissa used the "This is the company, not me" excuse. Ummmm....I work in sales. If I sold every item that I thought I could get away with to my customers even if it did not take care of their needs...I think I would be out of business. BAD business rthics Clarissa. Hopefully she will learn from this. #4 They committed straight up insurance fraud. The girl backdated the length of time my babysitter had been a driver. Not only does that they leave Cost U Less liable for fraud, it leaves her liable (and unaware) that her insurance in not valid AND she could be sued for insurance fraud. Insurance brokers are not all bad. Some serve a real purpose in business and for particularly insurance needs. But if you are purchasing a basic policy...there is no reason to be charged a broker's fee. And when it comes to insurance, you really need to know your policy or have someone that understands it, be involved in the process. Don't waste your hard earned money with this place. read more

Veronica was super helpful in finding an affordable policy for me. I was in and out in 30 minutes and I feel great going forward. She's always there for answering questions and I'm just a happy camper with my insurance rep!! read more

I have used their services on multiple occasions, due to an incident that directly impacted my insurance policy and the help I've received has been really great. I get help right away and they are very thorough in everything they do. When I first came in a few months ago I had no idea what I was doing, but they helped me find an affordable insurance policy and that was just what I needed. I'm glad I chose their services and recommend them to anybody. read more

Edith and Analisa were amazing!!! When I walked in I was greeted by two helpful and beautiful ladies. I have a horrible driving record And was worried about paying a lot for insurance. Edith assured me that she would do her best to get me the lowest cost insurance. And she did I ended up paying so way way way less than I thought. I had a lot of questions a crying baby and complicated record and Edith stayed positive and multi tasked through all of the complications. Analisa was also very helpful and assisted us with some of if my questions and said I look like Jessica Beal!!!! Best compliment ever. read more

Cost-U-Less Insurance - Edith and Analisa best ladies ever - Auto Insurance Near Me - Pleasant Hill, California

Wow ! A very beautiful professional lady named Veronica helped us out with car insurance ! Very understanding, helpful , very nice ! very very fast and professional! if you need help Veronica does the job !!!!!!! read more

First time getting car insurance and mike was extremely helpful and patient in working with me! He was able to help me find the best affordable car insurance for me that was well within my budget!I highly recommend coming here, and definitely working with mike! I had to come back to fix something on my account the following day and he processed that change willingly within a matter of minutes for me. read more

Mike at the Cost U Less insurance office in Pleasant Hill was EXTREMELY helpful he worked EXTRA hard to find me a insurance company I could afford to pay each month. Without his hard work I still wouldn't have car insurance! Thanks Mike you deserve 10 stars read more

Stephen was a great! He helped me out a lot! Thanks for all your help! Check them out.

Horrible experience! Walked in and only one person was working. No big deal. What put me off in a serious way was that I was not acknowledged in any way. No look up, nothing. Are their employees taught basic customer service skills??? Hi, I'm with a customer right now but have a seat and I'll get to you soon goes a long way.... So I sit there for 20 mins cuz I was in a bind an really needed insurance fast. Finally, I asked are you the only one working? The guy working says, "Yeah, sorry". Nothing else. Another 20 mins goes by. I ask, "How much longer until you think you can help me?" He says, "Im almost done. Give me 20 mins". Fine, I wait 20 min. This guy was doing a lot of chit chat, no sense of urgency at all. I got annoyed and left. What a waste of time. Super unprofessional. LACKING THE MOST BASIC CUSTOMER SERVICE SKILLS and from observation not the sharpest tools in the shed. read more

Worse insurance company ever. It seems cheap but it actually costs more than other companies. If you want to add a vehicle to insurance policy, you can't do it online and it will cost $40 to add. If you want to remove a vehicle from the policy same thing another $40 dollars. You always have to go in person and spend minimum 1 hour at their office. If you get tired of this and go to different company they ll charge you $45 to cancel and if you refuse to pay your account goes to collection company. Save your self time, money and trouble from this! read more

I just left this place. I went there to get a new insurance but nothing happened because their printer is not working and I'd have to wait for several hours for it but I need to get it done so I can go to DMV to register my vehicle. So the lady was trying to help me and answering phone calls and trying to fix the printer at the same time while her coworker was chitchatting, more like flirting, to a customer!! They were talking about partying?! I was like wtf?! She didn't answer any phone calls nor even typing! Just ran her mouth. OMG. I'm so pissed. I had to go to a different store. This is so unprofessional! read more

Veronica was amazing! She was very helpful and sweet! If I ever have questions or need help I will be going to her only!

BEWARE 0 stars. They will screw you over in every which way that they can. The manager / store lead is worse than everyone else that works there. If I could offer any advice- take your business else where. read more

Edith always comes through for me and helps me find the cheapest rates and more bang for my buck. She's awesome, friendly and very professional. read more

This place switched the terms of conditions during our policy. With 4 days to pay the bill, they changed the amount due for 6 months. Why would anyone pay 6 months in advance if there is no incentive? This caused us to change insurance. Would not recommend this place. read more

I'm a new driver so I don't know much about insurance and stuff. But when I went in there the manager Daniel Gonzalez made me feel so comfortable!! Their service is very quick! Also, i had a problem with the dmv and when I called Daniel he told me not to worry and that he would take care of it first thing in the morning and sure enough by the next day he called me to let me know that everything was OK and everything was fixed! I love this place!! read more

We had a great experience working with Veronica, she was able to get everything we needed done fast & efficiently & was very friendly & nice to work with. I would highly recommend coming here to take care of any of your insurance needs! read more

great service thanx Stephen Paris and Jose Gomez i came to this office. they helped me a lot. i saved my money and i got better policy. read more

Came in with my significant other to get our new Nissan insured. Veronica and Jessica are SUPER friendly and made our experience fast and easy. Will definitely be coming back! read more

Stephen helped me get the best rate for my insurance. With all the stress I was going through he was vert helpful. He even offers you water or coffee lol. read more

Awesome Sales Manager Stephen Paris took his time and had patience with me. I really appreciate the calmness I his voice over the phone. I will definitely recommend people who need FASY insurance or questions to call him read more

Amber helped me out and got me a low down payment and monthly payment, im happy for the rate i got, come see Amber and she'll help you out getting your insurance, thank.... shes nice and short and sexy big booty read more

First off , I don't usually take the time to write reviews. However, the customer service experience I received from Leslie Rubio was far beyond exceptional! She really took her time to make sure I understood all my options and made a stressful experience very comfortable and personal. I can see why she was made the Manager at this new location! If you are looking to purchase insurance or even just looking to get a quote, I highly recommend going through Leslie!!! read more

Broker fees are outrageous!!! What a rip off!....u want the best rates with little to no broker fees, lowest insurance rates and best costumer service go to Tracy at IIS Insurance services. read more

beware! this place sucks! first of all i tried calling to make changes to a policy and the girl hung up on me! when i looked up on the internet the address to go there in person its the wrong address, plus when i called the 1800 number they directed to to yet again another wrong address! in pleasant hill. NO OFFICE IN CONCORD AS STATED. when i finally found the place in pleasant hill,i had to wait and hour and the bathroom was out of order. buisiness is trash! read more

The men that work here are con artist. At first I was getting charged $600 for motorcycle insurance per year and when I slightly refused he managed to adjust the price and dropped it to $300 a year which was more manageable for me at the time. He was fiddling around with his keyboard acting like he was making adjustments but really he wanted to see what type of reaction I would make with the numbers he was throwing out. Like a dumbass I excepted the $300 per year but when I looked into the paperwork the motorcycle insurance was only $79 a year and the rest was a "broker fee". He did mention a broker but when he was talking he happened to say his broker fee real fast and at the time I didn't understand him... THE MORAL THIS STORY IS .. ASK ABOUT THE " BROKER FEE" ! A BROKER FEE IS WHAT HE GETS PAID FOR HELPING YOU..I would hate for these MFs to rip off another hard working person !! MENTION THIS REVIEW AND SPREAD THE WORD. COST-U-LESS IS A SCAM ! You can do the work yourself !! read more

Stephen Paris went above and beyond in helping me get a good rate on my insurance. i have a few friend who are looking to change insurance carriers and I'll definite have them give him a call. Thanks, you Stephen for being so pleasant and helpful. read more