Lalaine was EXTREMELY unprofessional and very rude. I called in need to file a claim. Apparently…read moreshe was receiving another call that was more important then mine, so she said she'd call me back in 2 mins and after asking for her name 3 TIMES before getting off the phone, she hung up on me. I called back 15 times, and I was sent to voicemail and not answered. Don't start a business if you can't be unprofessional. I don't suggest this insurance to anyone.

I called this business because I needed to request a certificate Of insurance so all I needed was…read morean email address to send my request. Their website states they open at 8 am and no answer. So about an hour and a half and 10 calls later I get an answer and The lady that answers the phone is so rude, started yelling saying oh my god why don't u leave a message just leave a message. First of all, this is a business and I need to speak with someone directly. I've dealt with hundreds of insurance agency's and never ever have I ran into a situation like this. I get it, people have bad days but don't go taking it on customers. Is this how she treats people when they don't leave a message? Wow!! Very UNPROFESSIONAL!!!

If you're looking for a professional, knowledgeable, courteous insurance company to help you with…read moreyour worker's compensation, keep looking, these are NOT the people. They should be investigated for fraud. NOT GOOD!

What an amazing company ! Our business saves so much money with these wonderful people. They are…read moreincredible big shout out to Aaron in the auto insurance dept. This guy saved us so much money a million thanks. Frank great business keep up the good work.

Alejandra and Andy at Fusion Insurance Agency in Livermore, CA have jumped through hoops for us…read moremore than once. We have been with that office for 30 years. 3 decades of continued policy satisfaction. Recently this year I sold 2 cars and bought 2 new cars and that went smoothly. Allstate pricing is fair reasonable and auto-payment gives us a sense of policy security. Last year ... OMG ... homeowners policy was on the chopping block because we live in Very High Fire Hazard Severity Zone in Calaveras County. Alejandra and Andy went to work on our behalf to aquire California Fair Plan dwelling fire insurance. It took nearly 6 months to work out details and in the end premium was about $800 annual increase. We heard stories of $5000 increases and more. Fusion Agency realizes the value of loyal customers and will work extra hard to retain commited policyholders. Jumping from insurance to insurance you loose grandfather customer loyalty and pay higher premiums. Stick with Fusion Insurance ... it pays in the long run.

Great group. Very helpful! They are always there when I have questions and need answers.read more

I would recommend Mason Campos for your home insurance. He's responsive attentive and made sure I…read moreunderstood every step of the process. My previous insurance agent dropped the ball and Mason very quickly made sure that I was covered. Give him a call I'm sure he'd be happy to hear from you.

I had a terrible experience trying to receive a quote for homeowners insurance. Over the course of…read morea week, I needed to have multiple conversations with the agent to provide additional information. I am OK providing the necessary information but the process was very annoying because I frequently had to follow up with my agent to remind her to complete the next step. After about a week and a half, I stopped hearing from my agent about the quote she had promised. I reached out to her and asked if Farmers was going to quote my insurance. She said yes and yet another week has gone by with no contact from my agent. At this point I'd fed up with Farmers and don't want to do business with them. Overall, the company was very unprofessional! If they can't insure me, that's fine but please be up front about it. Otherwise, it's a waste of my and the agents time!

I had a positive experience at the Progressive Auto Insurance location in downtown Concord,…read moreCalifornia. Although it is not a traditional brick-and-mortar storefront, the office is conveniently located in a modern high-rise building that is shared with several other businesses and technology companies. The parking lot is very large, open, and has plenty of space to accommodate customers and visitors. Across the street is a major shopping center with gas stations, restaurants, and other convenient stores, making it easy to take care of other errands before or after your appointment. The building is surrounded by beautiful landscaping, a modern water fountain display, and plenty of outdoor seating areas if you want to enjoy some fresh air while waiting. The Progressive office is located on the second floor, and building security helps create a safe and secure environment for visitors. The employees are friendly, kind, and professional. This location is primarily used for signing documents and providing information, and appointments are typically required to meet with a representative. The office is generally open Monday through Friday from 9:00 AM to 5:00 PM. Since this is an insurance company, discussions about coverage options and rates are usually handled online or over the phone with a representative, making in-person visits best suited for appointments and document-related services. Overall, it is a clean, welcoming, and convenient location with excellent customer service.

Progressive in general is one of the worse customer service I ever dealt with. I wouldn't be…read moresuprise if they go out of business one day. They have the worse communication. I went through 3 policy and all got canceled because lack of communication.

Lori Knapp and Agent 2000 are fantastic! Their prices are always the lowest and their service the…read morebest! My family and I have used them for at least 25 years. In 2009 my daughter had a very severe auto accident and they assisted us with both professional and much needed moral support. I have a friend who was with farmers for over 30 years. When I looked at his coverage, I could not believe what they were charging him, and what poor coverage he had! He informed me that they had just raised his rate $30 a month. I immediately called Lori to see what she could do. She agreed his coverage was very poor and quickly put together a new cheaper and more comprehensive plan with Mercury auto insurance. Everything handled quickly and professionally as usual. I highly recommend Lori and her team.

I can't say enough good things about my experience here. As a new business owner, I had no idea…read morewhere to start with insurance -- and they went way above and beyond to help. When one of my clients came back with huge (and honestly inflated) requirements, my agent calmly walked me through every option and somehow found a solution that met all the standards for a shockingly reasonable cost. They handled a barrage of updates and last-minute changes with total patience and professionalism. Truly exceptional service -- highly recommend! Thanks Derek and Jeffrey.

Holly with Weber Insurance was AMAZING to work with as we switched our medical insurance from…read morebusiness to personal. It can be very stressful trying to navigate and Holly made the experience painless and easy. She is a delight to work, very responsive, and on top of things. 10 out of 10!

They used to really care about their customers when they were a small company…read more Now days it's impossible to get any help from them. I left few messages for them and finally received a call after 5 days. Good luck if you have an emergency....

They always say 'contact your independent sales agent' but his # is disconnected and not returning…read moreREPEATED emails. Ridiculous!! We found CES Insurance Group just collects your money but doesn't care about assisting policy holders should problems/claims arise. AVOID AVOID AVOID! Customer S robo response to YELP reviewers says it all!

We had a pipe burst in our rental condo. My first communication with Emmanuel was via a phone…read moreconversation and was excellent. He was readily available and answered all my questions. The contractor they suggested was phenomenal and would return calls within an hour. Jim at Restoration Solutions was also fun (side note as he was great to work with). The entire project took about 3 months as we needed floors throughout, an entire new kitchen and partial work in one of the baths. Most communication with Emmanuel was through email and we received everything he explained in our original phone call. As Emmanuel indicated, our policy included loss of rent reimbursement as well as gas and electric. We received these funds in a timely manner. I would highly recommend homeowners insurance through CSE.