I was non-renewed by my previous insurer (Homesite) due to fire risk in California. I reached out…read moreto a few brokers and Joe was honestly the only one who responded, and he did so quickly. Within a couple days he was able to find me a new insurer and set up a FAIR plan. The premium was lower in total (FAIR + new insurer) than the total premium of my old plan and has much higher coverages. He was extremely responsive. When I reached out to him he'd almost always respond within the hour. Very happy with what he put together. Thanks, Joe!

Best person to call for umbrella insurance!…read more Joe was easy to talk to, knowledgeable of available options, and answered emails. He gave me a great quote with a highly rated insurer. Whole process took 2 days. Save yourself alot of time, call Joe Peterson in San Ramon.

I had a great experience working with Jeff. He was very responsive, professional, and knowledgeable…read morethroughout the entire process. We were in a challenging situation trying to secure a personal umbrella policy due to having a young driver and a prior at-fault accident, and our previous carrier was canceling our umbrella. I was speaking with a couple of agencies at the same time, and Jeff was by far the most responsive, proactive and resourceful. He clearly put in the effort to find a solution that actually worked for our situation, and he explained everything in a clear and straightforward way. He was able to put together a strong package for auto, home, and umbrella coverage with the right liability limits, and made the process smooth from start to finish. We're really happy and appreciative. I actually found Jeff through a Google search, and I honestly feel lucky that I did. If you're looking for an agent who is efficient, thorough, and looks out for your best interest, I highly recommend Jeff.

Jeff and his agency always been great to work with, whether it is auto, home , or business…read moreinsurance, he's got you covered! I've been a client and friend for 15+ years. Highly recommended!

Sallie picks up her phone on a late Friday night when my wife was in a serious car accident.she…read moreassisted us immediately.she came by our business on a Sunday and helped us open a claim and walked us through every step of the process.we appreciate having an agent that is available evenings,weekends and holidays.

Sallie has taken care of our auto and home policies. We had coverage with a different company and…read moreher coverage's are better and she reduced our cost. Highly recommend her for home and auto insurance.

The experience was very horrible. They act like they care first, and then switch it around. Make…read moreyou wait to thinking, you're gonna get a good payout, and then ax all these questions and say they're gonna pay you. And it asks you more question, and then take it back and not really pay you anything on the claim. But pennies, especially as a pregnant lady in the past your car accident, they were careless and tricked me and misled me through the whole way. I advised anyone not to go progressive at all. Horrible, horrible, you could find other Car insurance better than this company. They are scamm

I've been a Progressive customer for years, but this recent experience has been beyond frustrating…read moreand disappointing. My 2014 Audi was parked and got hit on the rear bumper -- a simple cosmetic repair. The collision shop Progressive sent it to submitted an outrageous $9,000 estimate for minor damage, and instead of questioning it, Progressive immediately declared my car a total loss. The car runs perfectly -- frame, engine, and transmission are all solid. It's simply not fair that because a shop inflated an estimate, Progressive decided to write off my car's value and offer almost nothing for it. When I tried to get answers, I got silence. I called the shop and asked for a service advisor to call me -- no response. I emailed Progressive directly -- no call back for over 24 hours. Meanwhile, the shop told me I now have to pay $200 just to get my car back because it was "disassembled" for the estimate, even though I never authorized any teardown or paid work. This has been one of the most frustrating experiences I've ever had with an insurance company. Poor communication, inflated repair estimates, and a complete lack of customer care. I expected Progressive to advocate for their customer, not side with a shop that's clearly taking advantage of the situation. I hope someone at Progressive reads this and realizes how unfair this process is -- and how badly this claim was handled.

Kate Bode has been fantastic to work with. Always have a pleasant experience with the team at TWFG.read more

I reached out to Danielle because I was referred to her by a friend. She was very professional in…read morehelping me find landlord insurance that was right for the purchase of my new property. She worked with me on finding a premium I was comfortable with and tailored the coverage to what I needed. She also coordinated efficiently with my lender to pass over information so I greatly appreciate her effort in helping me close smoothly. Thank you for great service!

Jeff Azzarello is the person you want to work with if you want professional, knowledgeable and…read moredependable Agent for your insurance needs. Not only his pricing is by far the best, he is efficient and faster than lightning speed. Thank you Jeff!

Used to be amazing but ever since my first experience back in 2020 I've had to actively reach out…read moreto them to remind them that my renewals were coming up and asking them to shop rates. For my 2023 policies, my homeowners insurance carrier stopped offering policies in CA, and I was forced to switch over to another provider. I made the switch through Stone Creek but they never notified my mortgage lender of my new policy / carrier, so the lender thought I didn't have a policy and charged me for one of theirs. It took 6 months before I noticed and had to work with them to get a refund. My renewals for 2024 are actually coming up in less than 2 weeks and I have yet to receive any updates despite multiple attempted reach outs to my account manager (Robin). Ironically, I've been trying to get in contact with her for over a week (called and left a voicemail, left messages with two different receptionists) and it was only after I posted this review that I received an email from her. I shopped quotes with the same carriers directly, and am getting lower quoted rates, so at this point between the total radio silence and the higher cost of doing business with Stone Creek, I'm uncertain what SCIA's value add is. Ultimately, I ended up switching over to Jeff Wong out of Bencia and ended up saving $600 / year on my homeowners insurance alone with same carrier (Mercury). I swapped my Umbrella policy over as well, but kept my auto insurance as is as the carrier (Oregon Mutual) was still the best option.

Arash has been a gift from the heavens. Amazingly professional. Knowledgeable. Extremely courteous…read moreand straight to the point. He was able to provide better coverages maintaining the same price I paid prior (will not mention other company). I already referred Arash & Farmers to my neighbor. He did wonders for him and was speedy like Speed Runner. All the best luck and I know you will continue doing amazing. Thank you Arash! Fernando

Best insurance agent EVER. I am a mortgage broker and I…read morework with a lot of agents. Arash always provides the best service. He is fast, able to provide information easily, and always comes through for me, Also his rates are great, even my most penny pinching clients end up going with Arash.

Excellent customer care and helped updating the information with my mortgage provider. Highly…read morerecommend their services.

For almost three years now I have been insuring my work vehicle with Susan, her conduct as my…read moreinsurance agent exceeds expectations. Recently, two vehicles were added to my family. I did a market survey and compared prices and terms between several insurance companies and again the price and terms at Susan's office were the best. I would like to compliment Irene who works with Susan and took care of me regarding the additional vehicles, she was very kind, professional and really wanted to help - and also succeeded. I would totally recommend anyone looking for a reliable and professional insurance agent to contact Susan's office! And thank you again Irene for great customer service !

I can't say enough great things about John and his team. When I recently had a complicated…read moreinsurance issue come up, John went above and beyond to advocate for me and make sure everything was handled fairly. He spent hours working with underwriting and claims to fully understand the situation and guide it toward the best possible outcome. Throughout the process he kept me informed, was incredibly responsive, and made me feel supported every step of the way. What really stood out was how much he genuinely cares about his clients. It's clear he's not just processing policies, he's truly looking out for the people he represents. His professionalism, persistence, and willingness to go the extra mile made a stressful situation much easier to navigate. If you want an agent who is knowledgeable, responsive, and will stand in your corner when it matters, I highly recommend John. I'm very grateful to have him as my State Farm agent!

John and his staff are patient, upbeat pros. State Farm is getting pricey, but this is true of all…read moreauto insurance in California. You could not ask for more thoughtful, caring mavens. Have been with this State Farm office since February, 1976, John Villanueva the third to head this agency over that near half century. Please consider them also for your homeowner's or renter's insurance, any and all such needs.

I needed to get my license back asap. With the help of Jayson at Sky9 I was able to get it faster…read morethan anywhere else at an amazing price. There was a broker fee which was fair. But I needed a very unique policy I wasn't able to find anywhere else, especially at the pace I need. Thank you for your help in getting my life back together Jayson. He answered me right away and got me what I needed within the hour. For a very unique policy such as this, that is great speed. Thanks again.

I had a great experience with this auto insurance company. The team was professional, helpful, and…read moretruly made sure all of my needs were taken care of. I especially appreciate the level of dedication they show to their clients--they don't just stop when the day is over; they make sure their clients are fully taken care of and set up before calling it a day. That kind of commitment and customer service really stands out. I highly recommend them!