Used to be amazing but ever since my first experience back in 2020 I've had to actively reach out to them to remind them that my renewals were coming up and asking them to shop rates. For my 2023 policies, my homeowners insurance carrier stopped offering policies in CA, and I was forced to switch over to another provider. I made the switch through Stone Creek but they never notified my mortgage lender of my new policy / carrier, so the lender thought I didn't have a policy and charged me for one of theirs. It took 6 months before I noticed and had to work with them to get a refund. My renewals for 2024 are actually coming up in less than 2 weeks and I have yet to receive any updates despite multiple attempted reach outs to my account manager (Robin). Ironically, I've been trying to get in contact with her for over a week (called and left a voicemail, left messages with two different receptionists) and it was only after I posted this review that I received an email from her. I shopped quotes with the same carriers directly, and am getting lower quoted rates, so at this point between the total radio silence and the higher cost of doing business with Stone Creek, I'm uncertain what SCIA's value add is. Ultimately, I ended up switching over to Jeff Wong out of Bencia and ended up saving $600 / year on my homeowners insurance alone with same carrier (Mercury). I swapped my Umbrella policy over as well, but kept my auto insurance as is as the carrier (Oregon Mutual) was still the best option. read more

I've been with Stone Creek for years and have have many policies through them, including home, auto, umbrella and business. They used to be great and quickly responded to all my emails. But lately customer service is horrible. Sure, they respond quickly when you say you want to open a new policy for something. But have a question? Need other assistance? Just crickets. I think they had major turnover since the height of the pandemic and nobody seems to be local anymore. When I do talk with anyone, it's always a different person from out of state. Worse of all, when I sold a rental property and requested to cancel the policy, they cancelled the WRONG policy and I went almost 6 months with my home not being insured! I didn't realize it until much later of course because every single time I asked them to confirm my policies, they never responded. It's time to find a new broker. So sad because they used to be fantastic. read more

Consumers beware of this company. They used to have a Lafayette office with amazing service and knowledge. Do not know when but the local office closed and operation runs out of AZ with an outsourced reception line. If your agent left and you were not reassigned, good luck finding any person that will actually help you resolve simple matters. They provide a generic email and encourage you to contact the insurance carrier for needs. Many years ago would have given them 5 stars but given their changes, I am not sure they even deserve a one star review. read more

I called Stone Creek with a question about my landlord policy. One of my tenants all of a sudden decided she wanted to install an above ground pool, without my permission. Of course I had questions about liability issues and what my insurance policy states regarding pools. Jillian Dalin from Stone Creek Insurance was so helpful and able to answer my question off the top of her head. And, to be thorough, she even sent me an e-mail with the exact verbiage from my insurance company, confirming what she had previously told me. Thanks Jillian! read more

Jeff Azzarello is the person you want to work with if you want professional, knowledgeable and dependable Agent for your insurance needs. Not only his pricing is by far the best, he is efficient and faster than lightning speed. Thank you Jeff! read more

Do not do business with this company. First, you cannot reach anyone directly as they just have people working out of their homes who call you back two days later. The person that was assigned to me Aaron Martinez, was fine at first, until he sent me an email saying he was assigned to an elite client group and decided never to call me back after that, even though I left 5 messages and three emails requesting a call back. This is after working with him for years and he couldn't even call me back. Terrible customer service and inexcusable behavior. Then he assigns my account to someone who doesn't know the first thing about my account. It was a complete joke. My homeowners insurance went up significantly and their recommendations was limited to one company, due to my house location. I actually found a policy on my own that was $3,000 less so why I am paying a broker like Stonecreek to find me a policy. All in all, their customer service is terrible and would never recommend this company to anyone. read more

I echo some of the recent negative comments about Stone Creek. I have been with Stone Creek for years and have many policies through them. They used to be great and were responsive but it seems like there was a change of ownership or management and high turnover. My primary point of contact has changed about 5 times over the last few years. I never know who to talk to and there's no consistency in account management or service. Each time it is a brand new conversation. I have tried to show loyalty to them but they definitely do not show loyalty back. I would go elsewhere. read more

2 thumbs up to Stone Creek! I called Stone Creek 4years ago and believe me when I say- it started my road to financial stability! Jeff Azarello was very helpful and knowledgable. Thanks Stone Creek! Would definitely recommend! read more

It was by chance that I found Stone Creek, and I couldn't be happier or luckier that I got connected with Zoraida Maldonado to discuss a commercial insurance policy for my HOA. Recently elected to our HOA board, I was sent a renewal proposal for an earthquake insurance policy that no one on the board understood. I started doing a little research, and Zoraida was an instrumental source of information that allowed me to ask the right questions and dig a little deeper into the language and numbers of the renewal proposal. I felt kind of bad for having her educate me on so much material but Zoraida never once made me feel like I was wasting her time. I can't recommend Zoraida enough! With all of her help, I took the information learned, and I began educating our HOA board. In an ideal world, Stone Creek would be our insurance broker, but my HOA board is sadly incompetent. The other members of the board took all of Zoraida's advice and got the answers they needed, but they didn't want to leave our current brokers so close to renewal. The good news is that next year we will be returning to her for a new policy. I can verify the great experience with Stone Creek, and if you have a chance, make sure to ask for Zoraida!! read more

Our insurance rate increased and we've tried calling to get a hold of an agent to understand what changed but no one is ever available to speak to and to make matters worse no one has called us back. This has been going on for several days and we're at our wits end with Stone Creek. read more

Jeremy Wood has gone above and beyond. Great service and the patience of a saint. I appreciate him so much. Being elderly he is a blessing.

The VERY Worst company when canceling a policy.... I called and cancelled the policy in Oct. 2022 since I sold the vehicle. Sone Creek continued to bill me for the last 6 months. I have asked for a refund on the policy and I was denied because I did not supply the DMV title change of ownership of my vehicle. Not certain who keeps records of DMV Title changes when you send the originals back to DMV. I will NEVER use Stone Creek again. This is simply disgusting display or unprofessionalism. Explain how they will ever cancel my insurance policy again???? read more

Rochelle Lessler helped me out. She was super responsive, answered all my questions about earthquake insurance. I was able to get coverage the very next day! read more

Had the pleasure of working with Rochelle on a transaction recently and couldn't be more pleased. She took extreme care in walking my clients through their insurance options and found a great plan for them and their new home. The home was located in the Oakland Hills, a location which has become increasingly difficult to insure due to fire hazards, so the fact that Rochelle was able to find them great insurance options was fantastic. Her customer service and speed of responding to emails was perfect in a quick closing purchase transaction. Would highly recommend! read more

Jeff has been mine and my families broker for quite a while. He has always been very helpful and has been easy to get in contact with. He always seems to guide us in the right direction and I never have any worries when dealing with Jeff. We were able to combine home and auto into a great bundle package, making things easier for us. Jeff Is a great representation of the company. read more

I have been looking for a flood insurance for a while until I come across online with Stone Creek Insurance. Rochelle is the best, she provided an excellent quote within few minutes. She is the best, great professional service. I will be moving my future insurance need to Stone Creek to continue working with Rochelle. Cecilia Chavez read more

Throughout my career I've met more than my fair share of insurance agents and execs, yet Jeff and the Stone Creek team always surpass my expectations. I switched my personal home and auto insurance to them 5 years ago, and I've never had any issues. I know I can be a bit high maintenance with my questions, but Jeff is always attentive, knowledgeable and trustworthy. Anyone who's considering switching companies should definitely reach out to Jeff and his team read more

Still waiting on a quote...initial call was good but no follow up. The lack of customer service was disappointing.

Stone creek has been truly stellar. We started initially with Home insurance, then added car and added another car They have been incredible in helping us navigate options, providing helpful yet frank advice and are also very prompt in their responses Could not recommend more read more

I have been working with Stone Creek insurance for almost 4 years. The majority of my insurance is handled for my business and Tom Lynch has been my go to person as our needs have expanded in regards to auto, GL and Umbrella. Cert updates are often same day and direct to my clients, communication is constant and the overall service is outstanding. I would highly recommend Tom and the team and Stone Creek for any business or personal insurance needs. Thank you for everything that you do. read more

Just found Brandon Reynolds and he has been phenomenal. It has been a seamless transaction from start to finish. I was a loyal customer with Allstate for over 20 years and Brandon offered me a competitive auto, home, and umbrella policy with major discounts!!! He was informative, thorough and responsive to my questions and looks after the consumer's best interest. It was a pleasure working with him. I highly recommend him. read more

Christmas has come and gone, and now the new year is large and looming. Diid you get everything you wanted for the holidays? Are you ready for 2015? Do you know if you have the best insurance coverage available when the new year hits? I switched over to Stone Creek earlier this year when I discovered that my renter's insurance didn't really cover that much at all. Given all that I have, it became mandatory that I got the right coverage I needed, especially after I'd gotten robbed the year prior. Luckily, I knew somebody at Stone Creek that I trusted - Tom Lynch. Why Tom, you may ask? Well, I happen to know Tom personally, and I think it goes a long way to soothe any anxieties you might have about insurance brokers when that person is very happy with their company and loves what they do. It probably also helps if they know what they're doing and understands all of the by-laws and policies that makes up the insurance industry. I certainly do not have a mind for all of that, do you? Tom is not only competent in all of that, but he's also honest and very good at what he does. And most importantly - he's not sleazy! I can personally vouch for that. One thing to note is that Tom deals primarily in commercial insurance, but if you're looking for another competent broker for auto and/or renter's insurance, his co-workers and bosses (as in the owners of the company) are just as great and non-sleazy. As I had mentioned earlier, I had wanted to upgrade my renter's insurance, but I had also just bought a new car. Tom found me better customized insurance for about the same as I had been paying before. He also made sure that I got what I needed and that I wasn't paying for anything that I didn't need or want, and patiently explained everything to me so that I understood what I was signing up for. You really can't beat that quality in an insurance broker or sales agent. If you're looking to shop around for insurance quotes, make sure to call the people at Stone Creek. They're not just limited to California, so it would be in your best interest to call them first. Happy New Year, everyone! I'll catch ya on the flip side! read more

This is a very good agency. I purchased earthquake insurance through them (ultimate insurer Palomar). And, I got very quickly a better coverage at a lower premium than its inferior equivalent with the California Earthquake Authority (CEA). I first worked on implementing a CEA policy for over a month dealing with the insurance broker and the homeowners insurer affiliated with the CEA. And, I could not get it done. That is even though I had been a CEA customer from 2008 to 2014. With this agency, in essentially one afternoon it was done. Megan Gracey provided me the excellent service mentioned above. read more

Stone Creek Insurance Agency and specifically Tiffany Hartsinck are just amazing! Tiffany is so responsive to all my questions and returns my emails immediately every time. They have my cars, homeowners, and flood insurance policies and their rates are extremely competitive. I am very satisfied with the customer service I get from Tiffany and would highly recommend her and Stone Creek to any of my friends. read more

I was on a time crunch to purchase insurance, and Jeff was a dream to work with! Responded lightning fast to all my questions, and got me insured the next day! Thank you Joe, who initially and graciously took my call, and Jeff for taking so much of the hassle and stress out of buying insurance! You guys rock! read more

Matthew M. Johnson, MBA is one of the best insurance agents I've came across as a small business owner. He is personable, knowledgeable, attentive, and professional. Everything you'd hope to get, but rarely come across in the insurance industry. His service always seems to impress me. Switching over my commercial policies was the smartest and safest business practice I've made. He takes the time to know his clients and their specific needs and tailors his educated suggestions accordingly. Matthew M. Johnson, we are so thankful and appreciative of you. read more

I have now used Stone Creek twice. First time for some commercial business insurance on a little space I was renting. Second time for some fire insurance for a fix and flip house. Both times they were fast and responsive the Business insurance was competitive to what the broker told me, he was pushing hard to use his guy but his guy was a bit full of himself. So I went online found Stone Creek they had good reviews and did what they said they were going to do. For the fire insurance my reliable guy brought in a price a little high I let Stone Creek give a bid and they beat my reliable guy buy a lot. Very happy with my new relationship and plan on doing more business withthem. read more

I am happy to have Chelsea(office manager)and Denise (Customer service specialist) worked on the requests today. Both of them show their profession and patience. They addressed my issues very quick and got it resolved. Well done, Chelsea and Denise! read more

Stone Creek Insurance has been my go to insurance company for at least ten years. I'm self employed and needed to purchase liability insurance, worker comp and commercial vehicle insurance for my company. Prior to Stone Creek Insurance I had tried several companies but for some reason their was always an issues with contacting an actual person, let alone getting the certificates I needed to close a deal with companies I was trying to do business with. I've had the pleasure of working with Abbe Sultan (President of the company) and Tara McCann (Costumer Service Manager) for several years now. These guys will go above and beyond to make sure I have everything I need so I do not have to stop and take time from my schedule to ensure my clients are satisfied that my insurances and all certificate are up to date. Oh and did I mentioned they also handle my personal vehicle and home owners insurance. I highly recommend Stone Creek Insurance. read more

They have been very helpful and responsive. Recently had a billing problem and they were right on it.

I'm so glad that I switched to Stone Creek. I have auto, home and life. Eddy is my Agent and his service is outstanding!! You will never find anyone who will go out of his way to satisfy his customers. I referred Eddy to my uncle for his business insurance/Worker's comp as well as his personal home/auto/health and he is more than pleased with his superior service. People at Stone Creek set a very high standard for me. I strongly recommend Stone Creek. read more

Happy client right here!! Jeff has been my broker for over 8 years now and he's always came through for me even with my off the wall demands and questions on how I can lower my rates. He has yet to disappoint me, so I've referred Stone Creek Insurance Agency to some of my closest friends and family throughout the years, and everyone has been just as satisfied as I've been! Thanks again Jeff! Keep up the amazing work!! read more

My experience with Stonecreek insurance has been an exceptional one. The Stone Creek Insurance team have provided their experience and professionalism through the entire process of acquiring general liability, workers compensation and bonding. I would definitely recommend speaking with Matt Johnson for any of your insurance needs. read more

I have worked with Stone Creek for years and can't recommend them enough. We have home, earthquake, auto and a business policy with them and they have found great policies for us. I reach out to them frequently with questions and they always respond promptly. read more

Stone Creek Insurance Agency has always responded to all our insurance needs. In particular, their president Abbe Sultan is genuinely concerned with all our questions and insurance needs. For many years, he has offered a variety of insurance solutions to me, my family, and many of my friends and we all are extremely pleased with the services offered by his firm and the insurance companies they represent. I highly recommend Stone Creek Insurance Agency to all families or business owners for all their insurance needs. They are highly qualified and they really care about you and your needs. Just call them and try yourself, you will not be disappointed. read more

I have been shopping around for auto and home insurance and wanted to find a good local company that could give me quality insurance at a comparable rate. I called and got a risk assessment on the spot for the different coverage plans that they offered. All of the differences between the plans were explained carefully and they helped me to decide which plan would work best within my budget. I feel like I received the best rate possible without skimping on coverage. My favorite part about this company is knowing that it's local small business where I can walk in and talk directly to my agent and get help with anything I need without going through a long chain of command. It's conveniences like this that really mean the most when you need help with claims and questions. read more

So insurance definitely isn't something I look forward to dealing with every year. If I am being honest, I actually dread it. All the while, it is a very important necessity that can't be ignored! I wanted to support some local business this year and a friend referred me to Stone Creek Ins Agency. I really liked that they are local and I read online that they are a brokerage, so I know they will shop to get me a deal. I called in and got on the line with Mike (Plethman? I think), I was put at ease almost instantly. I had some tough questions about General Liability and Worker's Comp that he effortlessly, yet thoroughly answered. He took his time and explained things in a way that I really understood. I felt like he genuinely cared about what I needed and that he was an expert in his field. I bought my competitively priced policy from him and know that I will be a long time customer. Thanks Mike and Stone Creek! Plus, I learned they are very "green" and have a non-profit that really gives back to the local community. I really value and appreciate companies like this. read more

Diane was able to find me better coverage while lowering my premiums. I had been with my current insurance company for years. Never thought I would have saved money switching insurance companies. I am so glad I met Diane at Stone Creek Insurance Agency. Thank you. I have recommended her to my family and friends. Terree D read more

Stone Creek has been a super-reliable insurance agent since I bought my house in 2015. They answer every question promptly, help solve the occasional glitch, keep me informed of any changes. After years with a Big insurer I feel relieved to know the staff of Stone Creek Insurance are looking out for me. read more

Diane made selecting the right insurance policies for me very easy! She really listened to what I wanted and then quickly presented me with some great choices. I ended up with better coverage and saved money. Thanks Diane! read more