Best person to call for umbrella insurance!…read more Joe was easy to talk to, knowledgeable of available options, and answered emails. He gave me a great quote with a highly rated insurer. Whole process took 2 days. Save yourself alot of time, call Joe Peterson in San Ramon.

Joe was very responsive and assisted in getting me quotes for my homeowner insurance quickly. The…read morepolicy he provided had better coverage for a lower price than what I received with another agent. He was answered all the questions and addressed the concerns I had regarding the policies.

We reached out to Jeff and were meet with positivity and prompt responses. He quickly found us a…read morepolicy that met our needs after other insurances companies had started to make things difficult and complicated. I would highly recommend to anyone looking for professional and quick service.

I had a great experience working with Jeff. He was very responsive, professional, and knowledgeable…read morethroughout the entire process. We were in a challenging situation trying to secure a personal umbrella policy due to having a young driver and a prior at-fault accident, and our previous carrier was canceling our umbrella. I was speaking with a couple of agencies at the same time, and Jeff was by far the most responsive, proactive and resourceful. He clearly put in the effort to find a solution that actually worked for our situation, and he explained everything in a clear and straightforward way. He was able to put together a strong package for auto, home, and umbrella coverage with the right liability limits, and made the process smooth from start to finish. We're really happy and appreciative. I actually found Jeff through a Google search, and I honestly feel lucky that I did. If you're looking for an agent who is efficient, thorough, and looks out for your best interest, I highly recommend Jeff.

They always say 'contact your independent sales agent' but his # is disconnected and not returning…read moreREPEATED emails. Ridiculous!! We found CES Insurance Group just collects your money but doesn't care about assisting policy holders should problems/claims arise. AVOID AVOID AVOID! Customer S robo response to YELP reviewers says it all!

We had a pipe burst in our rental condo. My first communication with Emmanuel was via a phone…read moreconversation and was excellent. He was readily available and answered all my questions. The contractor they suggested was phenomenal and would return calls within an hour. Jim at Restoration Solutions was also fun (side note as he was great to work with). The entire project took about 3 months as we needed floors throughout, an entire new kitchen and partial work in one of the baths. Most communication with Emmanuel was through email and we received everything he explained in our original phone call. As Emmanuel indicated, our policy included loss of rent reimbursement as well as gas and electric. We received these funds in a timely manner. I would highly recommend homeowners insurance through CSE.

Bill Stoll has been my insurance agent through Steven Hom Insurance Services for about three years…read morenow and has been nothing short of excellent. He always has reassured me that my wife and I were in good hands when it came to auto/renter insurance. With the highest level of professionalism and integrity, Bill continually takes the time to educate us on policy details and how the process works. The reason I write this review is to convince you all to stick with Bill and Steven Hom Insurance Services. Since I will be attending nursing school full-time pretty soon, my wife and I were looking at a number to save more money since I won't be working for the next couple years. Although rates at Steven Hom Insurance are extremely reasonable, my wife gets an incredibly cheaper rate through her work in public education which can't be found in the general market. Unfortunately we'll be switching insurance providers simply because we need to save money any way we can for the time being, but not because of a lack in quality. No No No Not at all! Steven Hom Insurance agents are the best in the market! And this isn't goodbye. Once I'm done with nursing school and find work, I plan to consider Bill once again. YOU ROCK BILL!

Been using him for years and never had any issues. With the ever shifting insurance environment in…read moreCalifornia there is always a need to update or renew our policies and his office always gives options which I appreciate.

I've been with Diablo Valley Insurance for over 18 years. Susie Geissler recently informed me that…read moremy insurer sent a notice of non-renewal. I was bracing for a big premium increase. Susie looked into combining all 4 of my policies under Mercury and actually saved me about $1500/year, which seems unheard of these days. Susie has been giving us great customer service the throughout the years. Thank you Susie!!

Very positive experience here, even though we didn't end up doing business…read more I dropped in on a Thursday afternoon to see if I could do better on auto and homeowner than with my longtime carrier. Susan Geissler was friendly and took down all my current information. After checking with other carriers Susie told me the next day that what I have with my current carrier is actually pretty good and it would probably be wisest to stick with it. Now that is honesty! If I am in the market for insurance again I will definitely check here first.

Used to be amazing but ever since my first experience back in 2020 I've had to actively reach out…read moreto them to remind them that my renewals were coming up and asking them to shop rates. For my 2023 policies, my homeowners insurance carrier stopped offering policies in CA, and I was forced to switch over to another provider. I made the switch through Stone Creek but they never notified my mortgage lender of my new policy / carrier, so the lender thought I didn't have a policy and charged me for one of theirs. It took 6 months before I noticed and had to work with them to get a refund. My renewals for 2024 are actually coming up in less than 2 weeks and I have yet to receive any updates despite multiple attempted reach outs to my account manager (Robin). Ironically, I've been trying to get in contact with her for over a week (called and left a voicemail, left messages with two different receptionists) and it was only after I posted this review that I received an email from her. I shopped quotes with the same carriers directly, and am getting lower quoted rates, so at this point between the total radio silence and the higher cost of doing business with Stone Creek, I'm uncertain what SCIA's value add is. Ultimately, I ended up switching over to Jeff Wong out of Bencia and ended up saving $600 / year on my homeowners insurance alone with same carrier (Mercury). I swapped my Umbrella policy over as well, but kept my auto insurance as is as the carrier (Oregon Mutual) was still the best option.

I've been with Stone Creek for years and have have many policies through them, including home,…read moreauto, umbrella and business. They used to be great and quickly responded to all my emails. But lately customer service is horrible. Sure, they respond quickly when you say you want to open a new policy for something. But have a question? Need other assistance? Just crickets. I think they had major turnover since the height of the pandemic and nobody seems to be local anymore. When I do talk with anyone, it's always a different person from out of state. Worse of all, when I sold a rental property and requested to cancel the policy, they cancelled the WRONG policy and I went almost 6 months with my home not being insured! I didn't realize it until much later of course because every single time I asked them to confirm my policies, they never responded. It's time to find a new broker. So sad because they used to be fantastic.

Arash has been a gift from the heavens. Amazingly professional. Knowledgeable. Extremely courteous…read moreand straight to the point. He was able to provide better coverages maintaining the same price I paid prior (will not mention other company). I already referred Arash & Farmers to my neighbor. He did wonders for him and was speedy like Speed Runner. All the best luck and I know you will continue doing amazing. Thank you Arash! Fernando

Best insurance agent EVER. I am a mortgage broker and I…read morework with a lot of agents. Arash always provides the best service. He is fast, able to provide information easily, and always comes through for me, Also his rates are great, even my most penny pinching clients end up going with Arash.

Jason caldetera with sky9 insurance helped me and my family with our insurance needs. He is honest,…read moreprofessional, and reliable prices are great.Tell him what you need and he will find a plan that fits you and your families needs. Anytime I have a question regarding my coverage he is always available. Definitely recommend!Thank you Jayson!

Jayson is the insurance agent that assisted me! He was prompt and provided me options that fits my…read moresituation. Instead of waiting for the insurance to be active, it was active in an instant. I appreciate Jayson's great customer service.I would highly recommend reaching out to Jayson from Sky9 Insurance. Helped me find a great rate!

We've used your company multiple times and have generally been satisfied, which makes this…read moreexperience especially disappointing. Our built-in Thermador microwave failed, and the technician who was sent out arrived alone and was unable to remove the unit for a proper diagnosis. Instead, he provided what appeared to be an educated guess. Following that, we were offered either a small cash payout or a replacement microwave that does not match our existing appliances and may not even fit the built-in space. Neither option is an appropriate solution. The purpose of a home warranty is to repair or replace items with comparable quality, function, and fit--not to offer mismatched or incompatible alternatives. Replacing a built-in appliance with something that doesn't match or fit is like replacing a painted body panel with one that's a completely different color--it simply isn't acceptable. We're asking for a proper resolution that reflects the original appliance's specifications, including fit, finish, and quality.

Fidelity... National Home Warranty has a rude and…read moredisrespect Attitude when I called to ask a ? What's with that poor attitude I ask? Never have been so rude to a customer in all my years of owning a business!!! When they couldn't find the part.... they denied the claim... or they'd have to replace the appliance...hummmm? Worst of all there was one excuse after another I've been loyal to them for many many years & was shocked at their poor service and attitude When I asked about the denial the girl was very rude and condescending at best Sadly...Fidelity National Home Warranty seems to have changed for the worse Would I recommend? NO WAY Look at the yelps A STRONG 1 STAR & a many customers are saying about the same thing as I am I gave up That's all Good luck

My review is overdue! Sallie has been my insurance agent for over 5 years and before me, my…read morehusband was insured by her for our home. When my husband died, Sallie worked patiently with me to change over the insurance and to make sure the home was fully protected. My husband had failed to contact her with the updated work we done on the home, and by talking with her, the home was appropriately insured. When I moved to a smaller home, Sallie assisted me with insuring the new property and then changing over my prior home to rental home insurance. All along the way, she was informative, helpful, and patient-- all of which, I truly have appreciated. Thank you, Sallie, for your help and support through the years. I truly appreciate you and your assistance.

Sallie was extremely helpful with homeowner's insurance advice even though she was unable to get us…read moreany coverage. She went out of her way to explain things in detail and provided some great guidance about what to consider with the CA FAIR Plan. Five Stars!