Bill Stoll has been my insurance agent through Steven Hom Insurance Services for about three years…read morenow and has been nothing short of excellent. He always has reassured me that my wife and I were in good hands when it came to auto/renter insurance. With the highest level of professionalism and integrity, Bill continually takes the time to educate us on policy details and how the process works. The reason I write this review is to convince you all to stick with Bill and Steven Hom Insurance Services. Since I will be attending nursing school full-time pretty soon, my wife and I were looking at a number to save more money since I won't be working for the next couple years. Although rates at Steven Hom Insurance are extremely reasonable, my wife gets an incredibly cheaper rate through her work in public education which can't be found in the general market. Unfortunately we'll be switching insurance providers simply because we need to save money any way we can for the time being, but not because of a lack in quality. No No No Not at all! Steven Hom Insurance agents are the best in the market! And this isn't goodbye. Once I'm done with nursing school and find work, I plan to consider Bill once again. YOU ROCK BILL!

Been using him for years and never had any issues. With the ever shifting insurance environment in…read moreCalifornia there is always a need to update or renew our policies and his office always gives options which I appreciate.

I was non-renewed by my previous insurer (Homesite) due to fire risk in California. I reached out…read moreto a few brokers and Joe was honestly the only one who responded, and he did so quickly. Within a couple days he was able to find me a new insurer and set up a FAIR plan. The premium was lower in total (FAIR + new insurer) than the total premium of my old plan and has much higher coverages. He was extremely responsive. When I reached out to him he'd almost always respond within the hour. Very happy with what he put together. Thanks, Joe!

Best person to call for umbrella insurance!…read more Joe was easy to talk to, knowledgeable of available options, and answered emails. He gave me a great quote with a highly rated insurer. Whole process took 2 days. Save yourself alot of time, call Joe Peterson in San Ramon.

Just switched a few months ago from a dishonest agent in Mill Valley, CA to this agent and so far,…read morethey have been just great. I would suggest you switch to them if you are having problems with your current agent. Dealth with Lisa and Brandon and they were both great.

Really responsiv and knowledgeable agent! I'm a long time client of theirs and recommend them to…read moreanyone who asks! Brandon, in particular, is very helpful!

Madison Johnson is a pleasure to work with. She is very knowledgeable and friendly. We appreciated…read moreher sense of urgency to our specific home owners insurance situation. I would highly recommend working with Madison to anyone needing guidance on home and /or auto insurance quotes. She takes the time to listen, research and respond in a timely, and efficient manner. She is personable too which always is a plus! We feel grateful to have been referred to Madison as our insurance agent.

I worked with several insurance brokers in the Lamorinda area to get insurance for my home…read moreremodeling project. Amongst them, Madison Johnson of Casey Allen was always the most responsive and supportive, never failing to return phone calls, updating me on the status of my application or finding me a creative solution to meet my project's needs. I would highly recommend them.

I've been a customer of this company, at this location for over 25 years. In the past this…read moreorganization was first class. Great service and a very attentive staff. I was happy to give my business to Allstate. In 2020 something drastically changed. Since September I have placed multiple calls to the Allstate in Danville and have never had one single call returned. I sold a house and needed to cancel the policy and never received a call back. Made several attempts and no response. I don't really understand why no one answers the telephone anymore. It's like they are closed and don't care about their customers. Needless to say the policy renewed automatically and I was charged for a policy for a home I no longer own. Not a great customer experience but I'm sure they do not care at all. I bought a new house in December and made several attempts to get a quote for a new policy and again no calls returned. I eventually spoke to someone named Breanne who told me someone would call me back to give me a quote. Again, no one ever called back. I completely understand the complications of running a business during the challenges of COVID-19, but what I cannot understand is how customer calls can go unacknowledged for months and absolutely no attention paid to customers trying to conduct business. Absolutely no customer service here. It is a mystery whether this office is even still in business. Absolutely deplorable customer experiences. Update 1/6/21 After writing this review, I heard from Bill White from Allstate in Danville. Bill offered a sincere apology for the service received and an explanation of some difficult times in delivering their regular exemplary service. After hearing from Bill, I am happy to change my review to 5 stars and remain a committed Allstate customer.

This company has the absolute worst communication and follow up. NEVER use!!! on April 2. I reached…read moreout requesting quotes for a construction policy to replace my homeowners policy which expired in June. After additional emails, and then numerous phone calls, I received no information. I got my construction policy through my builder. In June, I was told it was too late to cancel my homeowners insurance (house was torn down) that a letter in writing was necessary. I referenced my April 2 email. I had also requested information on my auto policy as I am no longer commuting to work and thought that would have a positive impact on my premium. As of this writing, it has been almost 4 months and I've still have not received any communication. It is too easy to stay with the same company out of convenience. I've reached my limit. Last year I had four policies. Maybe hitting his pocketbook will have more of an impact. I am also reporting this to the the California insurance commission. DON'T USE BILL WHITE!!!!! I have received a response that makes no sense. Issue had nothing to do with market. WHY DID YOU NOT ADDRESS 4 MONTHS OF NO COMMUNICATION?????

I have been so impressed and pleased with the effortless and flawless execution of switching home,…read moreauto and adding an umbrella policy insurance. My boss was in a situation (6 pts on DMV) where his auto insurance was ski high. Robin Ormsby was able to provide in record time a quote saving nearly 5K annually and providing an excellent rate for an umbrella policy as well. She was knowledgeable, personable and super efficient. Got it all done electronically - super fast and super easy. Loved it and love Robin. She has my business for life. So much better than dealing with AAA or online providers! Bobbi

I have been a long time customer. This year they have failed to provide Insurance coverage for my…read moretwo apartment buildings. They have taken payment but failed to provide a policy. And have failed to provide proof of Insurance to the property lien holder (Chase Bank). They are now failing to return phone calls. The lien holder is ready to find and issue a policy according to the terms of the loan.

Frontier Bay Insurance is a breath of fresh air!! They are VERY proactive and extremely…read moreknowledgeable. I'm working with Ryan Cummings who "johnny on the spot" with my questions and concerns....nothing but an A-Team staff. Before changing agents, my broker stumbled over EVERYTHING and wasted many hours of my time and I still had issues. Ryan understood everything right off the bat. Walked through some questions, sent him my existing declaration/policy pages and he turned around a new policy in a flash!!

Ryan and his team are awesome to work with. Ryan is so honest and transparent in everything he…read moredoes. I personally know he has steered us toward a provider that netted him less money, but knew it was a better value and fit for us. You don't find that level of integrity in financial services very often. We will never use another insurance broker!

This month (October 2026), my husband and I celebrate our 35th wedding anniversary, and during our…read more35 years together, we have had our cars and homes insured with State Farm. Through the years, Dennis and his team have provided excellent service and advice so that we always have the best insurance premiums and coverage. We feel secure knowing that we're well taken care of by StateFarm insurance should a situation arise. I can recall 2 major occurrences where without StateFarm we would have had to pay $1000's of dollars out-of-pocket. The first one was my lost wedding ring, and we were just newlyweds at the time. StateFarm covered the loss immediately and I had a new ring within a week!! The 2nd incident was a passerby tripped in front of our home due to slippery algae. That person sued us for an exorbitant amount. We were told this was not the city or county's responsibility to pay for the claimant's medical expenses. Unbeknownst to us, it's the homeowner's problem, even though the sidewalk is maintained by the city. StateFarm / Dennis and his team took quick action. Handled all the legal aspects of the matter. It took about 8 months to resolve. But let me tell you, when we received the letter in the mail that the case was closed and the claimant had received the amount $$$ that was reasonably agreed upon, all was good. And we were relieved. Let's just say, at the time that happened, it could have wiped out our life savings. StateFarm handled the matter seamlessly. Thank you Dennis & Ester (assistant), and your team for everything!! You and StateFarm are the BEST!!

Adam is always very responsive and knowledgeable. It is a pleasure doing business with a company…read morethat puts their customers first. Customer service is excellent, highly recommend Dennis and Adam Steve

I switched from AAA to State Farm in 2013, in this short span of time not only have I saved on my…read moreauto, home Insurance. And I learned This Insurance agent has a Heart. It's comforting knowing Jennifer and Team Curry are people I can trust, they have my best interest at the core of every topic for discussion. Jennifer is alway prepared, resulting in easier, well informed decision making. Jennifer and Team are highly Customer Focused, are always helpful, are quick to reply with content rich information and most important they really care. Customer Loyalty is earned and you certainly earn my loyalty! Thank you Jennifer and Team Curry for being That Good Neighbor and setting the standard!

It's been refreshing to work with Jennifer, who has been able to simplify the insurance buying…read moreprocess. She clearly identified our goals, patiently walked us through different options and made recommendations that best fit our needs. There have been different occasions where I have reached out with questions and she always gets back to me quickly and has always been so kind and personable. Highly recommend!!

My 500th Review! And an appropriate business for a…read moremilestone review. I've been with the agency for what feels like around 20 yrs. now or better. Can't believe I haven't reviewed them sooner. I currently use them to insure 5 autos and have referred at least one additional client their way. And told countless others about them. The business is an agent for Mercury Insurance, which is widely recognized in CA as providing among the most competitive rates for insurance in the state. Don't sleep on Mercury or San Ramon Insurance Agency (SRIA for short). Tracy the owner is really nice, handling many smaller concerns promptly & personally. And the young ladies in her employ are also equally charming & helpful. Their nearly perfect reviews speak for themselves. Really great semi-small outfit & model for other similar sized businesses.

Recently I was in need of finding a new insurance company after my previous company of 20 years…read morekept raising premiums for no reason whatsoever (no claims and no accidents on my home or auto). I called around and came across San Ramon Insurance Agency, and I'm very glad I did. Kerree was amazing and professional. Her response time and attention to detail were fantastic, and she quickly found me better coverage at a more competitive rate. She is extremely responsive, easy to communicate with, and always takes the time to explain everything clearly. I truly felt she worked hard on my behalf. Highly recommend San Ramon Insurance Agency and Kerree -- a 5‑star experience all around.