I have worked with Jorge (insurance broker) for the past 15 plus years both for my car and home insurance, and I couldn't be more impressed. From start to finish the process was seamless. All my questions were addressed quickly. Most importantly the service was friendly, knowledgeable, and incredibly efficient. They took the time to understand my needs, explained all my options clearly and genuinely focused on finding the best coverage for my situation. What really stood out was their attention to detail and genuine care for my family. They made the entire process stress-free, handled all the paperwork, and ensured I felt confident in my choices. It's rare to find this level of professionalism and customer service these days. Jorge even reaches out periodically to make sure our family coverage is still maintained and no changes need to be made to our policies. Very informative with all the recent changes in the industry. I highly recommend Jorge to anyone looking for reliable and personalized insurance support. Absolutely five stars! Thanks to their guidance, I ended up with excellent coverage maintained for over 15 years now. read more

Been with this agency for over 10yrs for my cars and home insurance needs got good rates and coverage easy to renew and make adjustments. Just sold my old house and he even delivered and champagne to congrats for new purchase. Even with the difficulties of today's home insurance got it covered no problem. Thank you Andy! read more

my personal experience with mancheno insurance has been a nightmare. First thing I noticed is, the high pricing on their policies. They are extremely expensive compared to other companies like geico For example. Geico has way better pricing and better customer service. The people at mancheno insurance lied to us about pricing so they could collect my credit card information. Once they got it, they charge what ever they wanted. Speaking to their personnel was also difficult, we could never fully understand what they were saying due to an English language barrier. These people collected an unauthorized payment from my card and they are having a hard time refunding my money after I cancelled my services. I would not recommend mancheno or mercury insurance to anyone. read more

Grateful to get connected with Jorge through a recommendation. He was responsive and immediately got to work finding us insurance for a non-traditional nonprofit. He was thorough in asking questions that would help him really understand our business so he could figure out what would be the best fit for us. Great customer service all around. read more

If I could give this place zero stars, I would. Jorge is the least professional insurance representative I have ever worked with. I contacted him a few weeks ago in regards to a new insurance policy for my house. First of all, it took several phone calls for me even to reach him. They leave emails and voicemails unanswered. When I finally got a hold of him, I explained my situation and he provided a quote. When I followed up with a few questions about my quote, he became defensive and rude. He told me that if I was unhappy I shouldnt be in the housing market which seemed like a strange comment. He simply doesn't have patience for people. He eventually screamed at me and hung up the phone. I highly recommend contacting literally any other insurance company in town who will treat you much better. read more

I've been with Mancheno Insurance for nearly 20 years, and their service has been outstanding from day one. Jorge and the entire team go above and beyond--always professional, always helpful, and incredibly quick to respond. It's rare to find a company that makes you feel truly taken care of, but they do exactly that. Their commitment and customer service are unmatched. Highly recommended! read more

California's insurance market is broken, yet Jorge and team have been able to come through year after year. Our home is in a fire zone area, and every major insurer has pulled out. This threatens our insurance needs, as well as the mortgage that requires it. We've done our own plan and broker shopping with little success, but Jorge was able to come through with an insurer that works for us and our bank. Jorge is also proactive in sharing insurance trends that can trigger non-coverage and advises proactive actions we can take to make sure we are insurable in this crazy market. Highly recommend Macheno Insurance to take care of home, care, and umbrella coverage. read more

My wife and I were getting rejected left and right for fire insurance in Montclair. Right when it seemed like our only option was to go with the expensive CA FAIR plan, Jorge and his team was able to secure us a more affordable plan with way better coverage. We were blown away with how quickly he found us a better quote and how thorough he was in explaining how the policy worked. Jorge you're a lifesaver, thank you for your help! read more

Jorge made everything easy and helped me navigate the business insurance process. He also helped me navigate home insurance when our policyholder decided to non-renew. read more

Jorge and his team are great to work with. Easy to communicate with and thorough. I look forward to continuing business with Mancheno Isurance Agency. read more

Jorge and his team were very helpful in getting me the right home insurance policy. I'm really appreciative of the time they took with me as a client, and the work they did to get a policy in place. read more

Our story will be familiar to many people in the Bay Area and California: Insurance cancelled and a very expensive FAIR plan and wraparound seemingly as our only option. Jorge explained all options very thoroughly and even more thoroughly sought bids on our behalf. We weren't popular with insurers, but he managed to come up with a couple of options and kept going until the deadline--when he found coverage through a non-admitted carrier that saved us a fair amount of money compared to, well FAIR. All along the way, he stayed in touch, kept us updated, and patiently answered any and all questions, walking us through the options. I can only imagine how busy he and his office are right now, so his diligence and attentiveness were especially appreciated. As so many of us know, the insurance situation in California is unpleasant, to put it mildly: Jorge helped us make the best of this not great situation, and I would highly recommend him to those who find themselves in the same situation. read more

Mancheno Insurance has insured me (home, auto, umbrella) for theee years after I was non-renewed with a company I had been with for forty years. Mancheno Insurance found me a policy and Jorge questioned me at length to make certain my needs and the policy were compatible. Jorge or one of his staff member check in yearly to see if anything has changed during the year. I am extremely satisfied with their professional service! read more

I've been a customer for 7 years and was was happy with my rate for home & auto, but last week I got a message that I need to remove an overhanging branch or insurance can't be renewed. I was told they'd call me, but the number they had for me was wrong by a digit. I wrote back correcting that, Then they emailed to change the day of the phone call but gave me two different times on the day they wanted. I posted a poor view earlier this month, but Mr. Mancheno called me and helped me solve the problem. It looks like insurance companies are giving homeowners and insurance agents like Mancheno in California a hard time even if we don't live near fire-prone areas. read more

I live in a high-fire risk area and was having great difficulty finding home insurance. Jorge was able to get me complete coverage without using California Fair Plan. He was friendly and communicative, plus he's local and familiar with the area. read more

Jorge and Sharon are the best! They respond quickly, are honest, and will walk you through every question you might have. I was shopping for auto insurance and condo insurance and Jorge came highly recommended from my realtor. He literally spent hours with me throughout the week explaining what each line meant and even went through other competititor's quotes with me to explain what it meant. Unfortunately, they couldn't beat the auto insurance quote from my original carrier, but Jorge was the first one to tell me to keep the auto insurance I had since it was the better deal. If you ever need an attentive insurance agent or consultant with premier customer service, Jorge Mancheno is the way to go! read more

Jorge is great, constantly follows up and unsolicited looks for annual renewals that can save us money in this tough insurance market. Great to work with and makes our life so much easier. read more

Jorge has been extremely proactive. It would have been a nightmare dealing with all this insurance stuff without his help! As you know, insurance is getting really tricky in California. Jorge walked us through the whole process. Definitely recommended if you need help with insurance! read more

I was a true pleasure working with Jorge Mancheno Insurance! Our former insurer dropped us after 32+ years of business. Jorge was diligent and patient, took the time to understand our situation and got us a policy that satisfied our needs. He also provided helpful advice regarding recording the contents of the home in case a claim is needed in future ... read more

It was a great experience working with Jorge and his team. Our primary home insurance went unbearably high over the past two years. I was glad to have found Jorge through a friend's recommendation. He and his team were able to get me a policy with another provider, with much better coverage and much lower premium. Thank you for your help! read more

Jorge and his team came through when I was having no luck finding homeowners insurance due to non-renewal. Not only was our old insurance company ceasing business in CA, so were many of the big name companies that offer quotes online. Without Mancheno Insurance, I truly don't know what I would have done. I appreciate how easy they were to work with during a stressful time and I'm pleased to continue working with such a helpful and dedicated team. read more

I have worked with Jorge and his team for a few years now on a home and auto policies and they have been great! Insuring in the Oakland hills is complex, and they have always come through with competitive bids and address any issues that come up. Recently, Jorge noticed that I did not have a "glass deductible benefit" on my auto policy, and just a few days after I added it on, I needed it for a broken windshield. read more

Our real estate agent recommended Jorge when we closed on our home last year. He was able to get us a great deal on bundling our home, auto, and umbrella insurance. Working with him was definitely one of the easier parts of our home buying process. When we ran into issues with payment renewing for our second year, Jorge hopped on the phone and quickly helped us get it all sorted out. Thankfully, we haven't needed to file any claims yet. I know Jorge will be able to help out in a pinch if/when we do. read more

I can't say enough about how great Jorge and his team are. We were first referred to Jorge by a neighbor a few years back when our insurance was "non-renewed" due to wildfire risk. Jorge was able to help us navigate the crazy state of homeowner's insurance in the Oakland hills, and find something that worked. He's subsequently found better insurance for us at a lower cost. He always has time to talk and answer any questions we may have. His agency provides the kind of customer service that almost doesn't exist any more. Fantastic. read more

We've worked with Jorge and his team for many years now to address insurance needs for everything from auto, primary residence and rental properties. I could always rely on his team to provide me with their honest opinion and put our best interest foremost, even if, for some policies, we didn't go with the companies that they work with. With many upcoming changes for insurance in California I'm confident that they will continue to help us make informed decisions. read more

Have worked with Mancheno and team for multiple years and multiple properties, they will have my business forever. Friendly, responsive and easy to work with read more

I've been working with Jorge and his team for over a year now after buying our first home. He's made it very easy and clear for us to evaluate and choose home & car insurance options and frequently checks in to make sure our needs are met. I appreciate how easy it is to contact and communicate with his team and they are always quick to respond. I highly recommend Mancheno Insurance for your insurance needs! read more

I have been working with Jorge and his team for the last 5 years. They make insurance easy. I appreciate the proactive outreach every year to review my policies. They get quotes from different insurance companies to make sure I have the best deal and coverage. I appreciate the personal touch and that they are a phone call away. read more

5 stars for excellent communication and customer service. Jorge and his team have always been available to answer all my questions and take care of our insurance needs. read more

Jorge and Dahlya were very helpful in getting us set up with our home insurance and later bundling our house + car. They are responsive, transparent and have great communication throughout the process. High recommend for those looking to change or add insurance policies! read more

It was a nightmare to work with Jorge. My agent referred Jorge to me for the HO insurance. I completely understand the difficulty of getting the HO insurance for a property on the Oakland hills, but still got disappointed that he was only able to get the CA Fair Plan after waiting for a couple weeks. I used it to close the deal as the timeline was tight. Then I immediately started to looking for quotes from other brokers. Fortunately it didn't take me long to find another broker who helped me get a quote with way better coverage and 1/3 cost. When I called Jorge to cancel the FAIR plan, he issued the refund, but charged $200 "processing fee" WITHOUT my agreement! He said they have been in business over 25 yrs. I have to admit that his voice over the phone sounds professional, but I hope they knew charging a broker fee on CA FAIR plan is a violation of the CA department of insurance regulations. Super unprofessional. Don't believe those five stars. There are plenty of professional HO insurance brokers in the local area can help you get a decent plan. Stay away from this place. read more

We are new homeowners in the Oakland Hills, and the home insurance environment is very challenging and stressful. After our previous insurance raised our rates, we turned to Jorge to see if we had any other options. He was extremely responsive and helpful, and laid out the next steps and requirements of the process very clearly and patiently (since I had a lot of questions!). We ended up with a much better rate, and Jorge continually reached out to make sure I had all the info I needed. Very grateful we found him to help with this process! read more

After AAA dropped our homeowner's insurance, due to our zip code, Jorge was the only broker able to find us coverage. We are so thankful we did not have to go with the CA FAIR plan! We feel good about our coverage too - it is more than we had before with AAA. read more

We had a great experience working with Mancheno Insurance. We are first time homeowners and Jorge helped us understand everything related to our policy. We found him to be much more thorough than other agents we spoke with. He guided us through the process and we feel very good about our policy. read more

Jorge was recommended to us when our previous agent couldn't provide insurance for our new home in Berkeley. He immediately found coverage for us and stayed on top of everything throughout the entire home purchase and beyond. He's extremely professional, really knows his business, and provides absolutely outstanding customer service. We will likely move our other insurance over to him as well. I highly recommend him! read more

We've used Jorge for ~6yrs and have valued his service. He has generally been helpful in navigating the process for us and we're generally happy with the service. There have been a couple of times when things have slipped through the net, hence not 5 stars, but I broadly recommend. read more

We have been working with Jorge for 7 years, from our first house purchase in Oakland, to our next house purchase in Petaluma. They are very speedy and seems like they go above and beyond to find competitive price insurance and explain it to us. There are times when they were less responsive about a year or so ago, but we gave them feedback on that and since then, they have been wonderful and very present and available with any questions. During our most recent house purchase they got us insurance quotes in a few day turn around so we could close on our house. We will keep working with them, they are really great. read more

Just moved from Utah and the transition of policy and communication has been great! We transitioned from homeowners to renters. It has been nice to have someone that I can hop onto a call to answer any questions. read more

I have been a customer of Mancheno insurance for over 10 years now and they've helped me with multiple vehicles and over 10 properties, always finding me the most competitive insurance policies out there. They're always responsive when I have questions about any of my policies and have taken the stress out of managing insurance. Unfortunately, Had a home that caught fire some years back but the policy that we selected together had greatly covered the asset and I was up on my feet in no time. 10/10 recommend this company for any and all of your insurance needs! read more

Jorge and his team at Mancheno are very hands on and diligent.  I highly recommend their services!