I've been a customer of this company, at this location for over 25 years. In the past this organization was first class. Great service and a very attentive staff. I was happy to give my business to Allstate. In 2020 something drastically changed. Since September I have placed multiple calls to the Allstate in Danville and have never had one single call returned. I sold a house and needed to cancel the policy and never received a call back. Made several attempts and no response. I don't really understand why no one answers the telephone anymore. It's like they are closed and don't care about their customers. Needless to say the policy renewed automatically and I was charged for a policy for a home I no longer own. Not a great customer experience but I'm sure they do not care at all. I bought a new house in December and made several attempts to get a quote for a new policy and again no calls returned. I eventually spoke to someone named Breanne who told me someone would call me back to give me a quote. Again, no one ever called back. I completely understand the complications of running a business during the challenges of COVID-19, but what I cannot understand is how customer calls can go unacknowledged for months and absolutely no attention paid to customers trying to conduct business. Absolutely no customer service here. It is a mystery whether this office is even still in business. Absolutely deplorable customer experiences. Update 1/6/21 After writing this review, I heard from Bill White from Allstate in Danville. Bill offered a sincere apology for the service received and an explanation of some difficult times in delivering their regular exemplary service. After hearing from Bill, I am happy to change my review to 5 stars and remain a committed Allstate customer. read more

This company has the absolute worst communication and follow up. NEVER use!!! on April 2. I reached out requesting quotes for a construction policy to replace my homeowners policy which expired in June. After additional emails, and then numerous phone calls, I received no information. I got my construction policy through my builder. In June, I was told it was too late to cancel my homeowners insurance (house was torn down) that a letter in writing was necessary. I referenced my April 2 email. I had also requested information on my auto policy as I am no longer commuting to work and thought that would have a positive impact on my premium. As of this writing, it has been almost 4 months and I've still have not received any communication. It is too easy to stay with the same company out of convenience. I've reached my limit. Last year I had four policies. Maybe hitting his pocketbook will have more of an impact. I am also reporting this to the the California insurance commission. DON'T USE BILL WHITE!!!!! I have received a response that makes no sense. Issue had nothing to do with market. WHY DID YOU NOT ADDRESS 4 MONTHS OF NO COMMUNICATION????? read more

This has been the worst insurance agency I've ever worked with, with consistently poor customer service. You will almost never be able to speak with Bill, and on the rare occasions you reach Teresa, she unorganized, does not follow up, and often provides misleading information. I strongly recommend avoiding this agency. They're quick to take your money but unresponsive when you need support. Instead of posting defensive replies on Yelp, the owner should focus on improving customer service. read more

This was the most unprofessional service I have experienced from any service provider. Communication was consistently poor, and the failure to communicate ultimately resulted in the loss of our home insurance coverage. The replacement policy they arranged was nearly three times the cost, included insufficient coverage in key areas, and improperly listed coverage for secondary dwellings that do not exist. When we requested corrections, they declined to assist. Despite multiple requests over several months, they also failed to add our trust to the policy, and when it was finally added, the trustee information was entered incorrectly. Overall, the experience involved repeated errors, lack of responsiveness, and an unwillingness to resolve issues. Ultimately, we changed our broker, and we are very happy with the new broker. I'd stay away at all costs. read more

Customer service is nonexistent. No answer to emails, and no response to messages left with his answering service. If you're lucky enough to get a return call, there are lots of excuses and handwaving. This is NOT the way to run a business. Prior to paying for our auto, home, and umbrella policies, this agent literally blew up my phone so I would commit to placing my business with his agency. Now, it is impossible to connect with him or his office staff. I have no issues with Allstate as a company, but working with Bill White has been very challenging. When renewal time comes around, I will be looking for a new Allstate agent. Insurance should not be this difficult. read more

I simply cannot recommend Bill highly enough. Not only does he operate with the utmost of integrity and honesty, his knowledge of insurance and risk management overall is absolutely first rate. Bill has tirelessly provided outstanding support for my business as well as my family over many years across all of our insurance needs, and I am extremely grateful for all his help. read more

TERRIBLE customer service!!! Teresa White was unprofessional, rude, condescending, and out right lied when I asked a question. After being loyal customers for 30 years, we sold our house and had to cancel our service, and we were met with aggression and unprofessional attitudes. And to top it all off, she hung up on me before I finished speaking. Avoid them at all costs! read more

The owner of the business responded to me after I wrote to the corporate office and deleted my information off their system. I just hope I didn't have to go this far to get their attention, and the time spent on this matter. read more

No one better in the business than Bill and Teresa White. We had a strong working relationship, it fell through for things out of my control. When I purchase my first house, I hope I can get a policy from this office. I work with tons of insurance offices and see how they work, no one will fight for you the way this duo does. 10/10 recommend thumbs up read more

Let me SAVE YOUR LIFE don't don't do with scammer lady I "cancel" my policy 3 months ago and she still change me‼‼‼‼if I can give her -20 stars i will read more

Starting with the quote = trust them ending with the claim = trust them The team is responsive, period. This company cares from quote to claim. Their follow thru is relentless. I write this with all sincerity and no urging accept my compelling desire for others to have same opportunity + experience. Oh and if you ever need the main man (Bill), he is the Back-Bone to all other parts/people that work well together. read more

Our family has had insurance with this office since I was a teenager and now I'm 49. I can't tell you how much Bill & Teresa have been there for me. I'm still getting payback rewards to this day for COVID relief and I'm so appreciative considering we have 2 small children. Thank you for the excellent care you have given me and I know I'm not the only one. You guys are amazing people. It's not just business, they really care for you personally... read more

HORRIBLE BUSINESS OWNER....never returns calls unless they want money I auto pay my insurance so that i am never late. I moved from Seattle to the Bay Area and wanted to transfer down my account (seattle allstate wasnt much better). Seemed simple enough. Except that AllState, evertime you call, they never listen to a thing you say, they just want money. Now I have called 4x and left messages with no one returning my call because the DMV is sending me notices of intent to suspend my registration because they do not have proof of insurance. What is the point of using AllState when they dont do a thing for you. FYI, i have never been in an accident or even so much as had a speeding ticket in the last 7 years. read more

I ha e been with Allstate for 16 years. Bill took it over and has done a great job! Anytime I have a question he gets back to me and put a little input just Incase I had forgotten anything. He makes insurance easy‼ read more

Bill White's Danville CA's Allstate company provides stellar customer service! Our family has been a client for over 20 years. Always responsive and helpful. Bill White's team is proactive and all delivered with positive and sincere personality. Thank you Bill! read more

You can't ask for better customer service. A few weeks ago I went to a motorcycle dealer to look at some bikes and ended up buying one. Because I financed the bike, the dealer wouldn't let me ride it home until I had proof of insurance. I called Bill White. He drove in to his office on a weekend so that I could ride the bike home that day! read more

Bill is more than an agent. He is a totally dedicated professional, a model Citizen, and a good guy. He really worked hard to find me the best coverage at the cheapest price. He really cares about his customers, and goes out of his way to be of service. Most of us shop auto and home insurance as a commodity item. but if you live in the East Bay that would be a mistake. Bill is your guy. read more

Bill White and his team have provided great service for us over the last 20+ years. We could always depend on them to help us with any issues related to our needs. read more

If I could rate negative stars I would, I had to call for 14 days strait before I could get an answer about my insurance that only needed to be renewed. Theresa does not return calls, she is never in the office and she finally got around to calling me back, the rate was increased by double from one year to the other. She blamed it on the underwriters and I do have expertise in this area, a good agent can step up and clarify and or reason with an underwriter when it makes sense. Note that there were no changes or claims. Poor service would be a compliment. They should be reported to the BBB for incompetence. I ended up getting a policy from another agency and it was $172 for liability (fitness instructor), Allstate's rate was $500, last year it was $225. read more

Bill and Teresa White and their team at Allstate are great! They handle both our personal and business insurance because they offered better coverage at lower rates. They went the extra mile to service us. And they keep in touch. We're more than an account to them. They're always looking for ways to give us better coverage. That's the kind of insurance agent to have! read more

Worst insurance agents I've ever had. They rarely returned calls and when they offered to provide assistance, it was never in a timely manner. I recently asked for help finding new home and umbrella policies as my premiums had gone up 50% over the last three years - even though no claims had ever been filed. They said they would get back to me with suggestions...but after waiting for over a month, I still have nothing. So now I'm with Mercury. After more than a decade with Allstate, all I have to say is good riddance. read more

Initially I selected Teresa White from William White Insurance for two reasons: she was recommended by James Dye who is my real estate agent (and who is the best in this field!) and she offered the best price. She also made the process as painless as possible. Just to give me an estimate, other agents asked a lot of questions, and I had to work hard to find answers. One agent even asked where the nearest fire hydrant was! The fire department did not know this, so I had to call the water department. Teresa, however, really shined later on, after I paid the full amount and the insurance policy was activated. In about a month I got a letter from the company stating that they reevaluated the house, increased the coverage, and billed me for more money! Actually, the company was not guilty; they had to do this because this was required by a special law. This is a very good and clever law because who am I to decide how much coverage I need? Of course the government knows better (Good morning, Soviet Union!). Going back to Teresa. I put this matter in her powerful hands, and the charge was reversed. To sum up, I believe Teresa does much better work than about a dozen other insurance agents I have dealt with in course of my life, and I recommend her to all of you. read more

The customer service from Bill and Teresa White and their staff is outstanding. In an age where you have to go through phone trees and routing to call centers all around the globe, it is so refreshing to be able to call and actually reach the owner and have them walk you through all the steps of your policy or your coverage. I was rear ended in 2015 and had a personal injury claim above auto damage. Although I had to go through the other drivers insurance carrier, Bill took the time (on multiple occasions) to personally walk me through the steps and what to expect from the other carrier and how to navigate the system to advocate for myself. I can't thank you enough, it was a long process, but ultimately, I was comfortable with the outcome and I would have never have gotten to that point without Bill guiding me through. I would never get this type of service from Geico, Progressive, or another online carrier. Thank you Bill and Teresa for maintaining the small business charm and service that many were raised to expect that seems to be diminishing in the new era of commerce. read more

Teresa and Bill both helped me navigate a very complex process to get great coverage for disability insurance because I work for multiple employers. I first tried with other agents highly recommended, but they could not get me near the package Teresa worked so hard to get. The office has always answered or returned my calls with any questions. Great experience for sure. read more

We are not from the USA, so when we got here, we felt overwhelmed by the amount of information we had to read, and paperwork we had to do! Luckily, I called Teresa for our car insurance and she even took care of our rented apt insurance as well, making all sound so easy!!! I'm moving now and Bill took care of all the changes that had to been done too! They give a great professional service in person and over the phone! I would definitely recommend them to any expatriate!!! read more

I have had insurance from this office for over two years now, and I recently called them asking if there's anything I can do to lower my rate. He went above and beyond to make sure I had the best coverage/rate possible. I highly recommend this office because of its awesome customer service and professionalism. They are the best in the business! read more

We have been satisfied clients of All State and William and Theresa White for 17 years. We love the service Bill and Theresa have provided us at times of need. You know you find out exactly how good your insurance is when you need to use. It is comforting to know that William White Agency is always available even after office hours they respond with expert and precise advice which creates immediate calm at the times when we want to feel that it will all be okay We are in Good Hands with Bill and Theresa White. Thank you Theresa. read more

We were new to Danville and we're SO lucky to happen upon this agency. My wedding ring was stolen by movers in a prior state and Bill took the initiative to pursue this claim even though I had neglected to follow up on it due to the craziness of our move. They always have your back and they are actually looking out for your best interest. They haven't lost their hometown feel and you won't go wrong working with them. read more

The William White Allstate Insurance Agency is terrific. By far the most attentive insurance connection I've ever made. They're caring, helpful, reachable and best of all they saved me Money! Quite a bit actually. So I definitely feel like I'm in Good Hands. read more

Bill and Teresa are simply the best. We have several personal insurance policies with them, and recommend them to all our clients. They go over and above with service, and always get it done. During the Obamacare startup, Teresa personally called Covered California for us to get things set up properly. Paul B. Empire Realty read more

Great service people.... They remember the family when I call (good news I haven't needed to call much). They problem was solved and they treated me like I had the lose... not the company! Thank you read more

Dear Bill, This "Thank You" is overdue but as they say-better late than never. I really want to commend you for your guidance and efforts on our behalf to close our recent renter's claim. As you know our claim was a long and exhausting process that could easily been dropped and closed in short notice had it not been for your diligent follow through on many levels. In today's busy world and the age of "internet and do it yourself" one is often tempted to simply do business on line. The justification of lower prices, as well as poor customer service from "brick and mortar" establishments have sent many people to find their own solutions, in any number of arenas. The abundance of advertising for insurance quotes lets me know your livelihood is probably challenged daily. What's the difference between the two? Why not go with the best deal? Well our recent experience is the perfect example and one I have believed for a long time. You simply do not know the value of customer service and industry expertise until you need it. You provided incredible amounts of both! My beliefs are confirmed-having a personal connect with a knowledge agent and someone who let's their actions speak louder than their words is an invaluable partner. Thanks again for your efforts! Sharon & Greg read more

Bill White and staff have been very beneficial to our requests and we do appreciate their efforts.

Bill and Teresa have been my insurance brokers for the better part of a decade. They handle every aspect of my insurance needs including auto, home, earthquake, liability and even health. I can think of few occasions when they were not available when I was in need. And in those rare cases when they were out of town, their excellent staff including Chris, Nick and others would fill in seamlessly. I have been with many insurance agencies over the past 40 years and the Whites rank at the very top for services, knowledge and eagerness to help. read more

I've been dealing with Bill and Teresa White (and their team) for years and have always been impressed by their professionalism, willingness to help and quick response time. It's a comfort knowing that I've got such great support whatever the need may be. Thank you! read more

Bill and Teresa White are top notch! I have been wanting to write a review for them and their Allstate Insurance Company for quite some time now. I have known the White's for wow... well over 15 years now. They have been providing our families insurance needs and have become trusted allies when we had any questions or received any unclear correspondence from corporate office (truthfully that happens once in a blue moon). This wonderful husband and wife team have shown me how much they value our business time and time again and you would get bored from reading if I listed everything. Some examples though are... There was a time when our family wasn't doing so good (finances and health). Teresa worked endlessly after hours and on weekends to find us the best options for our family. The commitment of Allstate Insurance does not start and stop with these fabulous people though, the customer service from their staff is just as awesome! I can't tell you how many times I have called (after not calling for some months) and the staff that answers the phone greets me by name, and not just because they have caller ID, but because they remember my family from our visits to the office. Allstate Insurance: William White and the phrase "Above and Beyond" don't begin to explain it. Even if Bill or Teresa are not available at the time they always call me back in a reasonable time. For example: About 10 years ago when our first child started driving. She was involved in an accident and Bill and Teresa were there to ease our minds provide us knowledgeable information to take care of our child number one and the car which was the least of our concerns at the time second. Well I could go on and on, but bottom line... I would recommend Bill and Teresa White when considering any insurance needs. You will not regret giving them a call! read more

Do not use these people. We recently moved here and wanted to remain with Allstate. Teresa White assured us she would make for a smooth transition. She not only lied to us on multiple fronts, she never would take our calls and never called back. It seems she was always in "meetings". I had to call Allstate directly to get things done. They are probably great people to have wine with, but as for insurance agents, they are the bottom of the pile. Unethical, dishonest and only looking for a commission. read more

Truly the worst run agency that I have ever dealt with. Poor response to policy issues, full of excuses., and then when cancelling policies because of this, extremely poor follow-up. I finally had to call the company myself and was told by them that they need a signed cancellation from me, the office was notified, historically with them they did not notify me of this . Think twice, a few dollars is truly not worth dealing with an office that has no follow through. read more

Bill is great to work with. I have had my car insurance through them for as long as I can remember. They love their customers and are amazing to work with. I recommend all of my friends their way. read more

Bill and Teresa provide amazing service. My son was in a minor fender bender and I was not planning on submitting the claim. Nonetheless, Bill talked with the other party and verified the repair cost. Anyone will sell you insurance, but no one provides the high quality service like the Danville Allstate team. They listen carefully, figure out what you need, and explore every avenue to save you money. read more