I had a great experience with this auto insurance company. The team was professional, helpful, and…read moretruly made sure all of my needs were taken care of. I especially appreciate the level of dedication they show to their clients--they don't just stop when the day is over; they make sure their clients are fully taken care of and set up before calling it a day. That kind of commitment and customer service really stands out. I highly recommend them!

Great costume service make you feel so welcome and secure I really recommend Jayson good personalityread more

Lalaine was EXTREMELY unprofessional and very rude. I called in need to file a claim. Apparently…read moreshe was receiving another call that was more important then mine, so she said she'd call me back in 2 mins and after asking for her name 3 TIMES before getting off the phone, she hung up on me. I called back 15 times, and I was sent to voicemail and not answered. Don't start a business if you can't be unprofessional. I don't suggest this insurance to anyone.

I called this business because I needed to request a certificate Of insurance so all I needed was…read morean email address to send my request. Their website states they open at 8 am and no answer. So about an hour and a half and 10 calls later I get an answer and The lady that answers the phone is so rude, started yelling saying oh my god why don't u leave a message just leave a message. First of all, this is a business and I need to speak with someone directly. I've dealt with hundreds of insurance agency's and never ever have I ran into a situation like this. I get it, people have bad days but don't go taking it on customers. Is this how she treats people when they don't leave a message? Wow!! Very UNPROFESSIONAL!!!

Great group. Very helpful! They are always there when I have questions and need answers.read more

Awesome job and very helpful and better price than my existing insurance with same coverageread more

I would recommend Mason Campos for your home insurance. He's responsive attentive and made sure I…read moreunderstood every step of the process. My previous insurance agent dropped the ball and Mason very quickly made sure that I was covered. Give him a call I'm sure he'd be happy to hear from you.

I had a terrible experience trying to receive a quote for homeowners insurance. Over the course of…read morea week, I needed to have multiple conversations with the agent to provide additional information. I am OK providing the necessary information but the process was very annoying because I frequently had to follow up with my agent to remind her to complete the next step. After about a week and a half, I stopped hearing from my agent about the quote she had promised. I reached out to her and asked if Farmers was going to quote my insurance. She said yes and yet another week has gone by with no contact from my agent. At this point I'd fed up with Farmers and don't want to do business with them. Overall, the company was very unprofessional! If they can't insure me, that's fine but please be up front about it. Otherwise, it's a waste of my and the agents time!

I had a positive experience at the Progressive Auto Insurance location in downtown Concord,…read moreCalifornia. Although it is not a traditional brick-and-mortar storefront, the office is conveniently located in a modern high-rise building that is shared with several other businesses and technology companies. The parking lot is very large, open, and has plenty of space to accommodate customers and visitors. Across the street is a major shopping center with gas stations, restaurants, and other convenient stores, making it easy to take care of other errands before or after your appointment. The building is surrounded by beautiful landscaping, a modern water fountain display, and plenty of outdoor seating areas if you want to enjoy some fresh air while waiting. The Progressive office is located on the second floor, and building security helps create a safe and secure environment for visitors. The employees are friendly, kind, and professional. This location is primarily used for signing documents and providing information, and appointments are typically required to meet with a representative. The office is generally open Monday through Friday from 9:00 AM to 5:00 PM. Since this is an insurance company, discussions about coverage options and rates are usually handled online or over the phone with a representative, making in-person visits best suited for appointments and document-related services. Overall, it is a clean, welcoming, and convenient location with excellent customer service.

If I could put negative stars for this company, I most certainly would. They take hundreds of…read moredollars monthly, and for what? They don't even insure anything. I got my car broken into a couple days ago, and my deductible can't even cover it. This isn't the first time that my car had been vandalized before either. A few years ago, my parked car was struck by a hit and run and with such a long and aggravating process, I was told the lady had no insurance and I would have to pay out of pocket for the damage. At this point, they're getting away with so much it's not even funny. On top of paying these scammers for making sure they insure us, we still have to deal with the financial burdens of things that sometimes we didn't even cause to begin with. How they're still open is beyond me. AAA is the way to go

Lori Knapp and Agent 2000 are fantastic! Their prices are always the lowest and their service the…read morebest! My family and I have used them for at least 25 years. In 2009 my daughter had a very severe auto accident and they assisted us with both professional and much needed moral support. I have a friend who was with farmers for over 30 years. When I looked at his coverage, I could not believe what they were charging him, and what poor coverage he had! He informed me that they had just raised his rate $30 a month. I immediately called Lori to see what she could do. She agreed his coverage was very poor and quickly put together a new cheaper and more comprehensive plan with Mercury auto insurance. Everything handled quickly and professionally as usual. I highly recommend Lori and her team.

I can't say enough good things about my experience here. As a new business owner, I had no idea…read morewhere to start with insurance -- and they went way above and beyond to help. When one of my clients came back with huge (and honestly inflated) requirements, my agent calmly walked me through every option and somehow found a solution that met all the standards for a shockingly reasonable cost. They handled a barrage of updates and last-minute changes with total patience and professionalism. Truly exceptional service -- highly recommend! Thanks Derek and Jeffrey.

They used to really care about their customers when they were a small company…read more Now days it's impossible to get any help from them. I left few messages for them and finally received a call after 5 days. Good luck if you have an emergency....

Horrible customer service! My agent or supposed agent Amy Phaff refuses to call me back. I have…read moreasked several times for a call back and she insists on texting. Now. I paid my California fair plan bill for the year and true summit did not notify my mortgage company that I have paid. Now the mortgage company is threatening to buy a insurance policy for me and charge me for it because true summit did not do their job and their customer service people are super unprofessional. I called the support team and the lady kept arguing with me about whose responsibility it was to let the mortgage company know the insurance had been renewed Run from this company! I am shopping for a new broker. One that actually will talk on the phone

I'm a local broker and I love working with CSE. I wanted to respond to a below 1 star rating by a…read moreclient who expressed dissatisfaction with CSE. CSE is a top tier carrier, and insures regionally in California, Arizona, Colorado, Idaho, Nevada, Oregon, Utah, Virginia, & Washington. They aren't as big and bloated as your national carriers and because of this they need to have tight underwriting and be selective with their clients. The review by Olivia suggests they "overinsured" for her contents, but I would like to mention that "contents" or "personal property" covers a lot more than furnishings. This includes appliances (which can be expensive) your fridge, washer/drier, HVAC unit, TV's, tools, equipment and of course clothing, jewelry and everything else a household accumulates to eat, sleep, and live comfortably. The coverage is set by a flat equation, and that is true that you can't change it. However, most carriers will insured for 50% to 70% of Personal Property based on the Coverage A amount/Building Coverage. CSE also requires every new policy to have an inspection, something I applaud as an insurance agent. Most of these inspections are just drive-bys and are never even noticed by the insured. We are only human, and if we make mistakes on an application, an inspection will correct the application so that the coverage is everything it needs to be for the insured. If Olivia was forced to have $300,000 in contents coverage, then she would have needed at least $600,000 on dwelling coverage. When the home is over half a million in coverage, it is even more important to do the inspection and to expand it to include the interior, since high value homes often have custom build-ups or specialty rooms, fixtures, flooring, etc.... The inspector will put some responsibility on the home owner will set up a time to do the inspection. They are only hired by the insurance company and provide recommendations, they cannot make actual changes to coverage, that is up to underwriting to look at the inspection report and make any changes necessary to the policy based on that report. Also Personal property coverage is just a few dollars, most of the premium of your policy is being billed based on reconstruction cost of the actual dwelling- the walls, roof, foundation, and so forth. Even if CSE had reduced her Personal Property, it would have probably saved her under $20 a year. Just guessing, based on experience. Now, this is not any kind of comment against Olivia as a person. I just wanted to address common misconceptions about how Home policies work. Olivia thinks CSE is a rotten carrier for requiring an inspection and giving her more than adequate coverage. But that is what great carriers like CSE do. They don't experience extreme rate increases because they look at every risk with their eyes wide open, knowing exactly what they are getting into and providing enough coverage to really benefit a person in the case of a claim. No one has ever screamed at me on the phone about having too much coverage in the case of a claim, but people get really upset when they realize their policy is about to run out of money in a claim situation, or the coverage isn't there and it could have been if the agent had just gone over all the options. I know insurance is either boring or frustrating to most people, but insurance companies and your interests are aligned. Most Property/Casualty insurance companies work off a 1% - 7% profit margin on home policies, and on auto policies they often have 0 profit or are actively losing money. That means for every dollar they take in of yours, after they pay all their overhead, and pay their claims, they make just a few cents off of you. Their real profits come from investments, not your premiums. That's why it makes sense to shop every 2 to 3 years, because its such a competitive market and very few consumers are actually loyal to an insurance company. They will go wherever they can save money, and that's why although it feels like your home and auto rates are always going up, often times you save money by switching to another carrier because they want the new business and are willing to undercut their competitors. Olivia, I wish an agent had talked you through why certain coverage's are needed, the true monetary cost of said coverage, and had been there for you to facilitate that refund. (sounds like a computer issue to me, and I won't lie that most insurance companies sure could use an upgrade in their technology) But we still live in a day and age where talking to a real person makes this whole experience better. My experiences with CSE as an insurance broker has been nothing but positive, and I hope this review helps others as they shop for Home and Auto insurance.

They always say 'contact your independent sales agent' but his # is disconnected and not returning…read moreREPEATED emails. Ridiculous!! We found CES Insurance Group just collects your money but doesn't care about assisting policy holders should problems/claims arise. AVOID AVOID AVOID! Customer S robo response to YELP reviewers says it all!