One of the things you need in life is insurance. Whether for home, or car, you need to have it covered! I've been with AAA for over 30 years and whenever I go to compare, and possibly switch, the other companies just don't stand up. Insurance is boring to talk about but the level of service you get for the price is quite simply the best. If you combine coverage the deals are really good. The towing service is amazing! One 200 mile tow and three 100 mile tows for $100! (Plus locksmith services and fuel delivery) I'm a fan.....Thanks AAA! read more

I am hearting my AAA. Used them for a tow last weekend. Upgraded to premier, $109, get 2-100 mile tows and 1-200 mile tows. I only needed a tow from Mt. View to San Mateo. Other stuff too like free gas, windshield repair, free travel insurance, luggage insurance, free car rental with tow, discount battery, own AAA service station in Santa Clara. http://www.yelp.com/biz/aaa-car-care-plus-santa-clara#hrid:KbKxcVZ03tVgBPBqDjd2yQ/src:search/query:aaa%20service%20car I was a passenger and I could still use my AAA services. The tow truck company Mt. View Towing http://www.yelp.com/biz/mountain-view-towing-mountain-view#hrid:HqHGsFXr4xT9cC2NTd_EHA/src:self came within the 30 minute estimate and the driver even tried to fix the problem but wasn't able to. Was called back by AAA after 15 minutes and given an automatic status on the tow truck company. read more

My mother is not on Yelp so I feel the need to write a review on her behalf. Our family traveled to Spain last summer and before our trip she went in to AAA to see if they had any info and insights for us. My mom said the receptionist was not friendly and travel agent who helped her said they really didn't have anything except some maps.... In Barcelona (our third and final stop in Spain) we befriended a mother-daughter duo who gifted us their AAA book for Barcelona. A AAA book JUST for Barcelona (but that lady in Mountain View said no such thing existed...)... The best restaurant we ate at in Barcelona ended up being out of this book. AAA Mountain View, we love you and usually speak so highly of you. Get it together and please better inform your personel :) read more

After waiting in line I found this location doesn't do license renewal in dmv services. Frustrated and on my way out I decided to ask the receptionist a few questions. This was the good part: the front receptionist when you directly enter the building was kind, answered my questions and seemed empathetic for me. Shes a good employee because despite my obvious irritation she did her best to help me in a friendly way. read more

AAA rocks. All things about AAA rock. If you don't have AAA and you own a car, just go get a membership. Go there when you need to renew your car's registration. This alone is worth the cost of a membership. Car break down? Call AAA. Run out of gas? Call AAA. Dead battery? Call AAA. Going somewhere? Anywhere? Get free Maps. Already gone somewhere? Drop in the nearest AAA and pick up free local maps. Want discounts for renting a car? Whip out the AAA card. Want a discount at Disney Land? Lego Land? Monterey Bay Aquarium? Hotels? Use your AAA card. AAA gives you discounts on the strangest things. 25% discount at Lens Crafters? (Who knew?) Discounted FOOD at Armadillo Willy's! (talk about strange, car-unrelated discounts!) Seriously, I use AAA for all sorts of discounts. Anywhere I go, I'm always asking "Do you have a AAA discount?" You'd be surprised how many times the answer is "YES." -Some things you need to go to AAA to get the discounted tickets, like the Monterey Bay Aquarium. I get my car insurance elsewhere, but I've heard good things about AAA's rates. Planning a trip overseas? Go to AAA. Get your International Driver's License right there. They're a full-service travel agent. Buy European rail passes, book airline flights and hotels. Book a cruise. But the absolute BEST use of AAA is if you have a wife. Buy her a membership too, and when she calls you at work and says "My car won't start", just tell her to open her purse, pull out her AAA card, call the number on the card, and let AAA deal with it! Now THAT's some peace of mind, and peace and quiet! read more

Came in here to utilize their DMV service to renew my car registration so that I could obtain a sticker right then and there earlier this morning before the lunch rush began. The employee began to process my transaction and informed me that they only take cash or checks for payments. Who in their right mind uses checks these days except for mortgage/rent payments, and transactions between businesses? This is ridiculous! They should have put a note on their web site to warn customers that they only take cash and checks for payments. So I returned to work and renewed my registration online and placed the confirmation print out in my car till the sticker and registration arrive in the mail. read more

Im prep for a trip to Europe where I will be driving a lot, I picked u pan International Driver's license. The last time I did this was at the AAA in Seacaucus NJ before hitting Spain. The lady helping me was friendly fast and efficient. cant say the line to pay however was fast or efficient, Though they were friendly. There's some crazy construction going on outside so it looks a bit like a warzone. However I got what I needed and got the heck outta there read more

There's something really cool about being able to go into a place, show them a card, and have them hand you a whole pile of things for free. It's like being in a secret society! Except without the paddles. I dropped in today to get some maps for an upcoming road trip. The incredibly friendly lady at the front desk handed me three maps and two guidebooks and I was on my merry way. Hooray! For that I'll overlook the fact that their website wanted me to take El Camino to 237 to El Camino in order to get to their office. Best not use their site for directions, methinks. read more

I read some reviews on Yelp and asked Mark Jackson for a quote for my auto insurance and renters insurance. He replied very quickly for the quote and worked on it immediately. I got a fair price from AAA for my insurances. And Mark Jackson is a responsible guy to do business with! He explained me everything in details over the phone about my auto insurance and renters insurance. And he was very patient to repeat many details and answer my questions. It took him an hour on the phone until he had to leave for the office. He even tried to use a different coupon code to lower the rate. Get quotes from multiple companies and try Mark Jackson from AAA. If his quote is fair enough and do business with him, you shouldn't be wrong! read more

I tried using the call center 800 number and thought everything was going great but apparently not. The call center didn't properly cancel an older policy and couldn't refund my money and didn't even know where my money was. Frustrated, I went to the AAA office and instantly and thoroughly everything was quickly and efficiently resolved. I was even able to get my costs reduced and increase my coverage. For any future changes, I will definitely go to the office and save the online/phone service for simple payments. read more

They've completely deceived me. They promised me competitive prices and after only ONE YEAR, they've raised my insurance Tony $400- THEY DIDNT CALL ME TO TELL ME THIS- they just sent an email letting me know. Unbelievable.....stay away from this place read more

Five stars for being my being my local DMV. I can register our cars anytime during business hours (M-F 8:30-5:30 and Saturday 10:00-2:00), sometimes with no wait, (go before or after lunch hour), PLUS great AAA service people helping you vs. disgruntled civil servants. Lots of parking, too. Five stars for roadside service, which pays for itself after the first call - and if I need help here in Mountain View, often comes within 10 minutes. read more

This review is about AAA branded auto batteries that AAA towing service sells to customers when they request road service for jump starting their car. Although the road service response is excellent and prompt, the quality of the batteries that they sell is very low. These batteries are very pricey and of low quality. Although they give 3 years warranty, the batteries will not live more than a little over 3 years. So your warranty might be most likey over. Normally most of the leading brands of batteries work fine for over 6 to 7 years and they are cheaper than AAA batteries. So next time when your battery fails and if you call AAA, the towing guy will try to sell AAA batteries. But never ever buy those low quality batteries. Instead ask for just jump starting your car and drive up to near by Sears, Walmart or Costco and buy better battery from there. Their batteries are of far better qulaity and chaeper price. This advise is based on my experience in using batteries from AAA, Sears and Costco during last 10 years on many cars. read more

I called the agency to transfer my policy from MI to CA. To my surprise, the quote I received was much higher than MI, which is a no fault state and the most expensive policy in the country. When I asked for the reason, the representative, Francis, responded by saying "I'm sure people in MI don't drive Teslas and we do here in California!" and she hung up the phone! Even though I'm not from MI, I am appalled but the response and attitude. read more

Very happy with the service I received. I was able to walk in with a late registration and walk out with a sticker so that I was able to drive the vehicle with current plate tags immediately. read more

Great service and friendly staff! The DMV assistance is so efficient. I recommend going in the mornings during the week.

The reps who work here are always kind and knowledgeable. Just a shame they only have 2 people working the side desk to help with payments, registration, etc. This is that we always need to physically come in for, and it is always a wait. Lots of employees working around the building, but only 2 max working customer service. Again, they are always lovely and super helpful, but it does them a disservice to not have another employee or two step in when needed. Often one of the people working behind the desk has to leave to do an inspection. Just frustrating. Great services. We have been AAA customers for a long time and they come in handy when you need them. Just wish they were a bit more staffed to deal with customers, as a customer service based business. read more

Jeffrey Alapar is awesome as my insurance agent. He helped me cancel GEICO, which is much more expensive - by the way - and he also was generally helpful and always willing to answer my questions. I also love my yearly AAA membership and they have always come to my rescue when needed. The ONLY reason this place got 4 stars in my book, is because the lady at the front, who obviously sits there to direct people and help them, was rude and doing her own thing. She didn't help me get to the DMV section AT ALL and should not be paid to sit there doing NOTHING. read more

This is the 3rd time I have gone in this location and received rude, bad attitude service. I went in to book a vacation. The helper "Jasmin" (dark headed) absolutely was not interested in helping. I became unsure if they even did this sort of thing, but I recall seeing an ad that they did and someone else in the place said they did. I had hoped to at least get some ideas about planning even if they didn't do this. They don't want to help. I am giving this 2 star because she did alert me to the complete abysmal ignorance concerning service dogs that should NOT exist in this industry. It should be a #1 training point before being hired. So, this made me realize that there are lots of Jasmines out there who don't want to do their job and don't know what they are doing are generally ticked off with the world...and I better prepare for that. She is who I am trying to avoid on this trip and why I want to plan now. So, thanks for pointing out that the training in this field is really poor. I decide not to waste my time with AAA services and go with American Express and other providers. Everyone I asked after I left while out shopping said that I should use online services. I don't even mind paying for good help with this. It seems that the "in person" services just don't exist anymore. I am not sure we are going to renew our services with AAA. American Express and some others offer the same thing...and it appears better. I won't go back to this location again. 3 times and you are out. read more

All I have to say is Mark Jackson is your guy for any kind of insurance. He made my stress levels drop by alleviating all the worries of getting car and renters insurance. He even did it on his day off. If I could I would give him 10 stars. I feel at home when I go to AAA Mountain View. Great job Mark. Will be referring more people that's for sure. read more

Registration, travel stuff, insurance.... one stop shop to save time, save money... sounds good in my book. I did get quite a bit of pressure one time to get an additional line of insurance when I first moved stuff over from State Farm.... but that blew over for a little while. I wish I had a AAA more convenient. read more

I know of three incidents in the last year, two related to me and my wife and one for a friend. In all cases, AAA was extremely prompt and went out of their way to get to a complicated location and help out, whether it was a silly lockout (2 of the cases) or a dead battery (the 3rd one). Kudos! read more

Absolutely top-notch experience here today. They handled a ton of business I had in a very professional and efficient manner. Would definitively recommend for any automotive need to any person with a car. Even if you don't have a car having a membership has been extremely helpful. 10/10 read more

The DMV services are great! Going to AAA is much faster than the DMV, and AAA agents have better customer service. The clerks are very informative and friendly. read more

I waited at the Santa Clark DMV for 20 minutes past my appointment time the day before. I got frustrated and left. The next day my wife reminded me that we have AAA. I went over, was warmly greeted and directed to someone who could help me. My title paperwork was processed in 5 minutes and I paid the fees with a credit card. I was out of there in 15 minutes. If you value your time, consider using AAA for your DMV needs exclusively. read more

This AAA recently had a a complete remodel and interior upgrade. It looks great! Always go to this AAA to renew my vehicle registrations and the young man that works in the AAA DMV is fabulous. He know his stuff and takes care of you fast, quick and a hurry with kindness. I also go here to get maps when I need and I have also had plastic keys of my cars made here. You know the kind that help you out if your lock yourself out of your car and you just need to be able to unlock the door and get in. read more

Do not go there if you are colored. It's mostly for white people. Of course it's closer to Los Altos and "Beverly Hills" area. You know America is not officially language of English. It's mix of many different languages. I wanted to speak with a Spanish agent, one white woman said "No you can't." Forced me to speak with English people. I do understand English complete but that day I feel like I want to speak Spanish. It's my right! But I went ahead speak with a "English" agent. I don't think if I'm planning to return to this office in the near future. People, you have the right to speak any languages. Maybe I have to go to the poorer and ghetto town. They speak lot of different languages. read more

Terrible service! One line for all payments incl DMV services. People stood in line including me for more than an hour - only two people at the counter- lady chatting away as if there is no one else waiting. They could assign tokens andcall numbers- most of the clientele is older and not happy standing around so long read more

If I could give this location a negative star I would. I called the office number hoping I could save sometime to get my vehicle registration and skipping the line at DMV. I called about 11:00am and was instructed to leave my name and phone number and someone will call me back. 5 hours later still no call. As I'm writing this review its been 27hours later and yet to receive my call back.. Well I finally went to the dmv office and luckily the wait was only 45min. With this kind of low AAA professionalism I will be moving to ALLSTATE INSURANCE. I think your in better hands with ALLSTATE. THANKS AAA. read more

Ellisons towing - Excellent service and Oliver Bishop-Rosal did a great job. He knew the repair shop - A-1 Foreign, and offered to take my 1963 VW big there with my notes on the repairs needed. Told me I didn't have to follow him to A-1 Foreign auto repair. Wow - Great guy - much appreciated Oliver read more

Shameless plug: If you are searching for auto insurance, I really recommend AAA. They have absolutely the best service I have ever experienced. Whether you are stuck on the road, want some good discounts on admission tickets, or need in-person advice, they really do have your back. And fortunately, they have LOTS of brick and mortar locations all-around. But, if you are located in the South Bay Area, I DON'T recommend visiting the AAA in Mountain View unless you have to. And it's not even because there's anything wrong with the quality of the service here. It's because of the location. Recently, I needed to pay a visit to a AAA to pick up a map of Tahoe for an upcoming trip (Yep, members get free maps!). The closest location to me was the AAA in Mountain View. This spot is on Miramonte Ave, right next to El Camino Real. Usually, you'd think that such a location is very accessible, especially because it's nearby one of the most traveled streets in the Silicon Valley. But NOPE, as of August 2017, they've been doing a lot of construction around the AAA. And so parking is VERY restricted. Plus, the AAA shares the same building as a medical office, which means that MANY customers will be using the same lot as AAA's for visits. Hence, chance of getting a parking spot (in an already small lot) is pretty close to zero. When I came, I was forced to find parking on the street and walk over. Sure, exercise is a plus, but if you are a reputable business that serves many people, you need a better parking lot/location. Luckily, the service inside this AAA was great (as usual)! I recommend coming a bit earlier in the day, or not during rush hour, because this place does get crowded; if you need to file paperwork, get tickets, or anything regarding $$$, you will have to wait in a longer line. Otherwise, if you just have a quick question or need maps, there's a quicker station right in the front! I was able to get in and out in less than 10 minutes! The person helping me was also very speedy as well. Overall, I give this AAA in Mountain View a "tolerable, sufficient for sustenance" rating. I don't like the location of the place, but the service here was great. If you must, come here. Otherwise, there should be AAA locations elsewhere that give you a much, much easier time with parking. Drive safe and prosper, read more

Our experience with dmv services was seamless. Stacy is amazing and really knows her stuff. We had a complicated 3-car exchange of plates and change of title and she had us in and out if there in 30 minutes. Not to mention she's very friendly and happy to answer all questions. Highly recommend going here for dmv services!!! read more

Rey Tiopo at AAA in Mountain View was very helpful with my home insurance. I'd recommend him if you need help.

Went back later and got a different person who was fantastic and processed all my DMV needs. Just got the wrong person the first time.

Every time I call them, they are so rude. I stopped calling them cause the guy always has an attitude. Saratoga AAA Is so much better

Excellent & quick service. Employees are nice and helpful. I got my International permit in just 5 minutes.

Excellent place for maps, international driver's license, and Cinemark movie tix for $7.75! Oh yeah, also good road service when needed.

Kudos for Curtis Sloan at the DMV desk at the Mountain View CSAA office. He went out of his way to help me solve what I perceived as a huge problem, which was caused by another employee at this same office. He was patient, and when he couldn't solve the problem immediately, because of the time of day, he photocopied my paperwork, took my cell number and said that he would contact DMV and get back to me in the next day. He called me at 10:00 AM the next day and told me what needed to be done to straighten out the mess. He was GREAT! I wish all my customer service experiences were like this one. read more

I spoke with someone a few months ago about a quote and today I called again to see if I can discuss it again. The guy was on his day off but he picked up the phone anyway to tell me he's busy packing to go on vacation for the next 11 days and he can call me in two hours. I told him I won't be available in two hours so he told me to call the 800 number. His tone was dismissive and he couldn't wait to get off the phone. The WHY did you pick it up in the first place if you're on vacation. Worst service ever! read more

Took a fully signed title to the Mountain View office to start the transfer process. They took the title and handed me a sheet stating the vehicle had to pass smog prior to being registered. They kept the title. An updated title was never sent to me. My thought was this was pending completed registration. I returned at a later date to move the vehicle to PNO while I worked out the smog issues. The person working the desk stated they couldn't do anything without the title... Which they took. Never looked at their computer, never checked on history of the vehicle just proceeded to loudly and argumentatively state they would not have taken the title. Though they did exactly the same to the person in front of me in line. Now I have moved to just donating the car due to the hassle of this process. The donation company cannot accept the vehicle without signed document (title) showing sign-offs of previous owners. Called AAA and was told there was nothing they could do. Went to the DMV and was told the signed title was not in their possession, suggesting it never moved from the MtV AAA DMV hub to the DMV. So they basically lost my title and are telling me they can do nothing. Horrible experience. read more