We've had such a great experience banking here. From the day we opened our account, Cherry, the…read morebank manager, has always been so helpful and really goes out of her way to help us with anything we need. She's always so kind and makes everything feel easy and stress free. We've banked at other places before, but no other bank has compared to the level of service and personal attention we've received here. Overall, it's been such a positive experience, and we're really glad we chose to bank here. And if you're lucky enough to have Cherry as your bank manager, you're in great hands. Definitely ask for her!

RUN as FAST and FAR AWAY as you can!…read more After 2 years, The credit card service is a sham, shady big-dis-service. It took 3 weeks to receive replacement card and 11 calls. It took more than 6 weeks and 20 calls, 4 branch visits and still have NOT getting credit back to me. I was super disappointed that they may call back but requested 6 workers about provisional credit back and it is 5 minutes work yet it took 5 weeks and still NO ONE is working or responsible. Their ghost Kevin McCall - VP never returned calls and hiding behind his ghosting actions. You don't get any service but consume more days / months to get 5 minutes job done! NOTHING IS DONE PROPERLY and TIMELY! Their reviews are fake!

English, Spanish, Filipino…read more 1 Eng. Gauri G. Assisted me with my transaction, she was friendly, fast, and happy to help. Wish there was more employee's like her at other locations. 2 Span. Gauri G. me ayudó con mi transacción, fue amable, rápida y feliz de ayudar. Ojalá hubiera más empleados como ella en otros lugares. 3 Phi. Tinulungan ako ni Gauri G. sa aking transaksyon, siya ay palakaibigan, mabilis, at masayang tumulong. Sana marami pang empleyadong katulad niya sa ibang mga lokasyon.

We had an extremely disappointing experience at the Bank of America branch located at 20563 Stevens…read moreCreek Blvd, Cupertino, CA 95014, particularly because of the attitude we received from the branch manager. We are EZClean Laundry, a local business and longtime Bank of America customer. As a laundromat, handling and depositing coins is an unavoidable part of our business. Believe me, we dislike dealing with large quantities of coins as much as anyone else, but it is simply part of the nature of our industry and one of the reasons we rely on a business bank. What was most upsetting was not a bank policy or procedure, it was the attitude and manner in which we were treated by the branch manager. Her demeanor made us feel like we were a burden simply for making legitimate business deposits. We made it clear that we have been loyal customers for years and that we expect to be treated with basic courtesy and professionalism. A branch manager, of all people, should understand that business customers have different banking needs and should set the standard for customer service, not make customers feel unwelcome. Running a small business is challenging enough without having to feel uncomfortable at our own bank. This experience was extremely disappointing and has seriously made us question why we continue banking with Bank of America at all. -- EZClean Laundry

I've only used the ATM at this Chase location, but it's always been a smooth experience. There's…read moreplenty of parking available, and the ATM has always been stocked with cash when I've needed it.

Have been doing business at this branch for close to 15 years, its always been pretty inconsistent…read moreexperience. The staff here do not know how to service customer needs, let alone problem solving. I usually avoid the in-person if I can do the transaction at the ATM outside or online and only go inside after postponing the visit a few times I think they staff bottom of the barrel associates or new recruits here. - If your tax return check is made to you and your spouse: Some years they accept it, and some years the clerk's eyes start spinning and you can see them twisting into a pretzel, gasping for air before saying its not possible unless both individuals are present and offer two forms of Ids or have a joint account. All this moronic drill for a deposit. not withdrawal! I've found a way around this whole stupidity. Use the front ATM for depositing the joint refund check and not suffer the idiots inside! - I was there today for a 5 mins job of servicing my son's UTMA account as he just turned 18. The staff were uncooperative and sighted they have appointments and come back later. And spent time arguing for over 10 mins and could have helped me during that time. Their staff at the counters are strictly for performing the tasks that an ATM does + issuing cashier check. Nothing else. I turns out they can do one more thing: closing the account (another 5 mins job!), which I was able to do and deposited the proceeds to my son's other account. Guess where?at the front ATM!

I had a great experience working with Virginia. She helped me with my banking needs quickly and…read moreprofessionally. She was patient, knowledgeable, and always willing to answer my questions. I really appreciated her friendly attitude and excellent customer service.：）

The bank manager and his staff are friendly, helpful and patient. I had a complicated transaction…read moreand they worked as a team to complete my transaction quickly and easily. I appreciated that they were knowledgeable and professional.

This was honestly the smoothest, quickest, and best banking experience I have had -- with huge…read morethanks to Natalie's exceptional customer service, knowledge, and effort. Came in to query regarding a loan. I was not a member at the bank and it was 20 minutes before close. In that 20 minutes, I knew exactly what I was approved for, how the loan works, and even was informed about the process I was using the loan for. The service didn't end there. Natalie took the time to check up on me as updates happened with my application, and the next day to ensure my account is setup and everything is accessible. She answered all my questions promptly. A super enjoyable experience and would highly recommend KeyPoint at Wolfe Road to anyone. If Natalie is helping you out, you are in great hands. An incredible representative for the company!

Alyssa Reyes was amazing! She was responsive, thorough, and very professional, explaining the…read moredetails of my auto loan clearly at every turn. Made the whole process painless, thank you!

My boss sends me to this Chase location at least twice a month. It is a little out of the way for…read moreme but i do not mind at all. The staff here is so friendly ( shout out to Jacob ! ) and nice. I have been coming here so long and have seen lots of the staff come and go. The parking lot always has parking and right across the street is my fav store for random shopping. My only real complaint is that the atm is in the sun a lot of the day. Not much of a complaint really. KEEP UP THE GOOD WORK! :)

I forget how **** chase is to ban with until you walk into one of their branches. They've a policy…read morewhere they need two different IDs to withdraw. Is the policy publicly communicated? Of course, not why would it be only a company that cares about her customers would do that

i went to Chase Sunnyvale today to do a currency exchange. I had a fair amount of foreign currency…read moreI wanted to exchange so was already a bit reluctant about exchange rate fees/spread losses, expecting Chase to take a bit over 10% to do the transaction. I was helped by Mateo, who patiently went through the process with me, including counting my money multiple times to verify that the amounts were correct (note: the bill counter for US bills will miscount the number of bills so make sure to know how much you have beforehand and ask for a hand count verification), and to process it. He was patient and never made me feel pressured or guilty for taking a long time. Afterwards, I got back home and found out I could get a better rate elsewhere by calling around (this would have saved me hundreds of dollars) and so I immediately called Chase Sunnyvale to see if they could reverse the transaction. The woman who picked up the phone helpfully figured out that they could make it happen as long as I came back ASAP with receipts (before the computer was "logged out"). I quickly drove back and was promptly helped by both the woman who answered my phone call and Mateo. They were professional and courteous even though they spent a lot of time for essentially no net transaction. In short, I came away feeling like they cared about me as a customer and weren't concerned about being inconvenienced. Overall, they saved me from feeling upset about myself for not doing more research on exchange options, and that earned my trust and continued good will. I know not all places and not all people would be so willing to help so thank you Mateo and woman whose name I don't know!

Sucks that I have to pay $10 for a cashiers check when I just paid $3 (at another Chase) to get 3…read morepersonal checks, especially since apparently I have enough money that I can upgrade my account to get the fee waived but I'd need to talk to a banker (not sure why they couldn't just waive the fee then and there) but the teller was kind and explained the "workaround" well. Also, they have treats.

Jessica Wang, my Relationship Banker, was so helpful to me when I had experienced a lengthy issue…read morewith using my cards online. She explained what the issue probably was, set me up with a safe card for use, and was very instructive on what to watch out for, and how to proceed. I am very thankful for her expertise and so happy that I have been with Tech CU for more than 20 years

Absolutely recommend Sneha Sawant at Tech CU for anyone looking to get an auto loan…read more I needed my auto loan approved in a very short timeframe right before a long weekend, and Sneha was incredibly helpful in making it happen smoothly. She was always reachable, quick to respond, and very proactive throughout the entire process. She clearly explained the requirements and next steps, answered all my questions patiently, and made what I expected to be a complicated loan process feel simple and stress-free. Her professionalism, responsiveness, and dedication really stood out. Thank you, Sneha, for helping me get everything completed so quickly!

Ma Glenda Tumangan, ... the BEST Solution Specialist ever! Helped me out today as a brand new…read moremember of Patelco Credit Union and I never felt so welcomed before. Thank you for all the work and helping me today! - Chris

I recently switched to Patelco and I'm really happy so far with my switch…read more Today I simply needed to swing by the closest branch from where I was and Sunnyvale was it. I walked in and was promptly and kindly greeted and assisted. All I had to do was deposit some cash but the gentleman helping me was so professional and kind, not to mention had a great sense of humor and was highly personable. If I'm ever in the area and need to go to a physical branch, I'll definitely be back. He was also very quick and efficient.