Daniela is the best very helpful thanks for helping approve lone good conversations andread more

EDIT: I received no direct message from this business and I had already tried to resolve my issues…read more I was told there was nothing they could do. They don't want to help. It is all for appearance. Deceptive banking practices. Consistently abusing trust of clients. Banks are supposed to support, not try to take you at every turn.

We scheduled an appointment at 9:30am arrived at 9:25am, and it's been over 30 minutes past our…read moreappointment time, yet others who were late to their 9:30am were serviced before us. Our appointment wasn't even for a specific person; it doesn't matter to us as long as we were able to get help from someone. The lady, Rounan, who claims to be the Assistant Manager, raised her voice at me was not very kind. I hope that the branch manager will help provide her with better training on how to speak with others.

I've been with this Bank for over 10 years now I'm sick and tired of their hidden fees, they are…read moreworse than Wells Fargo. Don't fall for their false promises, they will get u with hidden fees that they don't mention. If u r trying to open a saving account oh plz forget saving they will charge u with ridicules maintenance fee and transfer fee even from your account to your account. Ur saving money is there for their fees.

I've only used the ATM at this Chase location, but it's always been a smooth experience. There's…read moreplenty of parking available, and the ATM has always been stocked with cash when I've needed it.

Have been doing business at this branch for close to 15 years, its always been pretty inconsistent…read moreexperience. The staff here do not know how to service customer needs, let alone problem solving. I usually avoid the in-person if I can do the transaction at the ATM outside or online and only go inside after postponing the visit a few times I think they staff bottom of the barrel associates or new recruits here. - If your tax return check is made to you and your spouse: Some years they accept it, and some years the clerk's eyes start spinning and you can see them twisting into a pretzel, gasping for air before saying its not possible unless both individuals are present and offer two forms of Ids or have a joint account. All this moronic drill for a deposit. not withdrawal! I've found a way around this whole stupidity. Use the front ATM for depositing the joint refund check and not suffer the idiots inside! - I was there today for a 5 mins job of servicing my son's UTMA account as he just turned 18. The staff were uncooperative and sighted they have appointments and come back later. And spent time arguing for over 10 mins and could have helped me during that time. Their staff at the counters are strictly for performing the tasks that an ATM does + issuing cashier check. Nothing else. I turns out they can do one more thing: closing the account (another 5 mins job!), which I was able to do and deposited the proceeds to my son's other account. Guess where?at the front ATM!

This is Great service that I ever have from this bank. Yinhong Chen is ver patience and kind.read more

The bank manager and his staff are friendly, helpful and patient. I had a complicated transaction…read moreand they worked as a team to complete my transaction quickly and easily. I appreciated that they were knowledgeable and professional.

We recently met with Justin Ritter at Keypoint to discuss investments and other different…read morefinancial topics. Justin was incredibly pleasant, friendly, professional, and helpful throughout the entire process. He took the time to answer our questions and made everything much easier to understand. We truly enjoyed talking with him and especially appreciated his quick response in getting our inquiry over to the correct department for follow-up. Excellent customer service and a very positive experience overall. Highly recommend working with Justin!

Came to visit Keypoint today and had concerns regarding my bank statements and spoke to the Mgr who…read morerouted me to Natalie, a very experienced Bank Teller. I had concerns about potential unauthorized transaction but she cleared up everything. Wow. Natalie went to the extremes to help me out and call the Financial Institution to find out. She is amazing! Very knowledgeable, professional and courteous. I left the bank satisfied! Thank you Natalie for assisting me today and solving the issue. 5 Stars to Keypoint and 5 Stars to Natalie!

Terrible customer service here. Greeter made me wait in the teller line (only 1 teller working)…read morefor a simple request while she walked around aimlessly. When I was finally next in line, she walked over and helped me. :| Save yourself the grief and take a couple minutes to drive over to the one on De Anza near the library. You'll thank me later.

I had a tricky situation happen, and it alerted my account and wouldn't let me withdraw money…read more Lilly was amazing and so kind and helped me through the long process of getting my account back on track. She was determined to fixing it and did so with such a positive attitude. Her alone would make me switch over to make chase my primary! Everyone at the branch was so kind and patient. Thanks you guys!

i went to Chase Sunnyvale today to do a currency exchange. I had a fair amount of foreign currency…read moreI wanted to exchange so was already a bit reluctant about exchange rate fees/spread losses, expecting Chase to take a bit over 10% to do the transaction. I was helped by Mateo, who patiently went through the process with me, including counting my money multiple times to verify that the amounts were correct (note: the bill counter for US bills will miscount the number of bills so make sure to know how much you have beforehand and ask for a hand count verification), and to process it. He was patient and never made me feel pressured or guilty for taking a long time. Afterwards, I got back home and found out I could get a better rate elsewhere by calling around (this would have saved me hundreds of dollars) and so I immediately called Chase Sunnyvale to see if they could reverse the transaction. The woman who picked up the phone helpfully figured out that they could make it happen as long as I came back ASAP with receipts (before the computer was "logged out"). I quickly drove back and was promptly helped by both the woman who answered my phone call and Mateo. They were professional and courteous even though they spent a lot of time for essentially no net transaction. In short, I came away feeling like they cared about me as a customer and weren't concerned about being inconvenienced. Overall, they saved me from feeling upset about myself for not doing more research on exchange options, and that earned my trust and continued good will. I know not all places and not all people would be so willing to help so thank you Mateo and woman whose name I don't know!

Sucks that I have to pay $10 for a cashiers check when I just paid $3 (at another Chase) to get 3…read morepersonal checks, especially since apparently I have enough money that I can upgrade my account to get the fee waived but I'd need to talk to a banker (not sure why they couldn't just waive the fee then and there) but the teller was kind and explained the "workaround" well. Also, they have treats.

I've been a member for 35+ years. Have all my paychecks direct deposited into my account here…read morethroughout my career. I am still amazed by their service from my most recent CD opening experience. Oscar Garcia of Cupertino branch called and left a message yesterday to remind me of my CD maturity. Today, via a phone call and some email exchanges to confirm, he helped me open a new liquid CD account within minutes. I really appreciate his help so that I am not letting money sitting in my checking account with very low interest. The liquid CD account also provides the flexibility in case I need the fund unexpectedly.

The Cupertino branch is so helpful, they're very supportive of my banking needs and very friendly…read more Thank you thank you Cupertino branch!!!

I went to the Sunnyvale branch today and got helped by Alex M. He was incredibly helpful with my…read morenew membership and I learned a lot about credit. I would strongly recommend him and will definitely come back to the Sunnyvale branch for my banking needs.

Today Mr.Reggle provided nice service and we are very happy got it in your credit union and opened…read moreaccount