It seems like many bank branches have closed over the years. This branch on Arques always has a…read moreline when I stop by and they never have more than 2 tellers open. Sometimes it's just the one person. It's best to do stuff online, through the app or at the ATM ... but there are those few times when you actually need to talk to a human being. Parking right outside the front door is usually full. There's plenty of parking around the back. There were some occasions when I needed to make an appointment to meet with a banker. Expect a wait despite having an appointment.

A most unusual branch where all the employees are polite, friendly and smiling while letting you…read moreknow they have zero problem how long you have to stand in line for one teller while 3 others stand a few feet away chatting unfazed and the angry customers watching them.

We've had such a great experience banking here. From the day we opened our account, Cherry, the…read morebank manager, has always been so helpful and really goes out of her way to help us with anything we need. She's always so kind and makes everything feel easy and stress free. We've banked at other places before, but no other bank has compared to the level of service and personal attention we've received here. Overall, it's been such a positive experience, and we're really glad we chose to bank here. And if you're lucky enough to have Cherry as your bank manager, you're in great hands. Definitely ask for her!

RUN as FAST and FAR AWAY as you can!…read more After 2 years, The credit card service is a sham, shady big-dis-service. It took 3 weeks to receive replacement card and 11 calls. It took more than 6 weeks and 20 calls, 4 branch visits and still have NOT getting credit back to me. I was super disappointed that they may call back but requested 6 workers about provisional credit back and it is 5 minutes work yet it took 5 weeks and still NO ONE is working or responsible. Their ghost Kevin McCall - VP never returned calls and hiding behind his ghosting actions. You don't get any service but consume more days / months to get 5 minutes job done! NOTHING IS DONE PROPERLY and TIMELY! Their reviews are fake!

I went to this branch today to transfer money to Canada to pay for my son's college tuition. Ali…read moreHasta helped me and I was really impressed with the service he provided. He is highly efficient, he came up with multiple solutions and helped me pick the most cost effective route. He went the extra mile to help me step by step complete the transfer on the App. I left the branch feeling amazed and wish every banker is like him. Definitely recommend this place for future banking needs!

I would not recommend this bank at all went here to open a business checking account, but they…read morediscriminated me because of where I was from even though I was a US citizen. Instead of this garbage bank, I went to CEFCU and they opened my account the same day and they handled the situation with so much respect. do not put your money and garbage banks like wellsfargo. They wasted two days of my time. Went there the day before in the morning And they were so lazy that they didn't even help that same day and they made a schedule for me to come back, even though there was nobody in their bank waiting. Do not go to this bank. TERRIBLE SERVICE, MY FRIEND THAT WAS WITH ME DID NOT LIKE HOW WELLSFARGO WAS ACTING SO HIS CLOSING HIS ACCOUNT WITH THEM AND IS GOING TO CEFCU.

The service I received here and at the Evergreen location was so bad, I closed my account after…read moreleaving. The assistant manager, Jose, couldn't be bothered to show some empathy or offer an apology. He looked extremely annoyed when I spoke to him about what led me to my decision to leave the Bank. I was seriously concerned at the lack of professionalism shown by him and his tellers.

Big parking lot. An outdoor and drive through ATMs. Efficient tellers. I like to drive in easily…read moreand get my transactions done and it was accomplished. I also like that there are so many Chase locations throughout my travels. Lots of seating areas. If you need other than basic teller needs, there is a sign-in area in the middle of the ground floor. I also overheard that there are Spanish speaking personnel working there. Best to make an appointment for that, though. Shh, there is a fully stocked Keurig at the right front entrance.

I've been using this in-store branch for business checking for the past year. Because of my…read moreschedule, its extended hours (until 7:00 during the week) are vital. The regular branches have much more limited hours - usually until 5:00, 5:30 at the latest - so this branch fills a critical need. Because of its proximity to the Safeway checkout lines, it can feel a bit cramped especially on Friday evenings when their business tends to pick up. There's also only a small desk at which to process checks and fill out deposit slips, so you could find yourself waiting in line for that and then in line again for a teller. For my business checking needs, I've never had a problem. The tellers are knowledgeable and can handle just about any issue that arises. But long discussions about bank fees and additional services are probably better served at a regular branch, because it can be noisy and there's little privacy. Still, for persons like me with relatively inflexible schedules, this place is perfect. And I can always pick up a six-pack on the way out.

I am not sure why the reviews are so bad. I came in here on a SUNDAY (yep, you heard me) and it was…read moreopen and I was able to get quarters for laundry. Now I only have had one interaction with the teller, to get quarters, but helloooo... it is located in a Safeway so you can get all of your weekend errands done in one location, who wouldn't like that!?! Again, my transaction was fairly simple, 2 rolls of quarters for laundry, so that is pretty hard to mess up.. but I know I will be back again!

Sucks that I have to pay $10 for a cashiers check when I just paid $3 (at another Chase) to get 3…read morepersonal checks, especially since apparently I have enough money that I can upgrade my account to get the fee waived but I'd need to talk to a banker (not sure why they couldn't just waive the fee then and there) but the teller was kind and explained the "workaround" well. Also, they have treats.

i went to Chase Sunnyvale today to do a currency exchange. I had a fair amount of foreign currency…read moreI wanted to exchange so was already a bit reluctant about exchange rate fees/spread losses, expecting Chase to take a bit over 10% to do the transaction. I was helped by Mateo, who patiently went through the process with me, including counting my money multiple times to verify that the amounts were correct (note: the bill counter for US bills will miscount the number of bills so make sure to know how much you have beforehand and ask for a hand count verification), and to process it. He was patient and never made me feel pressured or guilty for taking a long time. Afterwards, I got back home and found out I could get a better rate elsewhere by calling around (this would have saved me hundreds of dollars) and so I immediately called Chase Sunnyvale to see if they could reverse the transaction. The woman who picked up the phone helpfully figured out that they could make it happen as long as I came back ASAP with receipts (before the computer was "logged out"). I quickly drove back and was promptly helped by both the woman who answered my phone call and Mateo. They were professional and courteous even though they spent a lot of time for essentially no net transaction. In short, I came away feeling like they cared about me as a customer and weren't concerned about being inconvenienced. Overall, they saved me from feeling upset about myself for not doing more research on exchange options, and that earned my trust and continued good will. I know not all places and not all people would be so willing to help so thank you Mateo and woman whose name I don't know!

I've only used the ATM at this Chase location, but it's always been a smooth experience. There's…read moreplenty of parking available, and the ATM has always been stocked with cash when I've needed it.

Have been doing business at this branch for close to 15 years, its always been pretty inconsistent…read moreexperience. The staff here do not know how to service customer needs, let alone problem solving. I usually avoid the in-person if I can do the transaction at the ATM outside or online and only go inside after postponing the visit a few times I think they staff bottom of the barrel associates or new recruits here. - If your tax return check is made to you and your spouse: Some years they accept it, and some years the clerk's eyes start spinning and you can see them twisting into a pretzel, gasping for air before saying its not possible unless both individuals are present and offer two forms of Ids or have a joint account. All this moronic drill for a deposit. not withdrawal! I've found a way around this whole stupidity. Use the front ATM for depositing the joint refund check and not suffer the idiots inside! - I was there today for a 5 mins job of servicing my son's UTMA account as he just turned 18. The staff were uncooperative and sighted they have appointments and come back later. And spent time arguing for over 10 mins and could have helped me during that time. Their staff at the counters are strictly for performing the tasks that an ATM does + issuing cashier check. Nothing else. I turns out they can do one more thing: closing the account (another 5 mins job!), which I was able to do and deposited the proceeds to my son's other account. Guess where?at the front ATM!

US Bank is very fine Bank especially the one in Sunnyvale the young cashier there Brittany she is…read morevery smart very capable and very friendly US Banks should hire more people like Britney

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

My husband and I had the greatest experience with Ignacio. I have been with the same credit union…read morefor over 25 years and it was time for a change. I have many family members who are part of Chase, so we decided to go ahead and open an account at this location. The branch is super clean inside and out, and there is ample parking spaces. Ignacio walked us through the entire process. He showed us the different checking and savings options. We chose what fit us best and we walked out as new, very happy customers. Ignacio was so friendly and easy to talk to. A++++++ for Ignacio!

Clean location and friendly service. This is the closest branch to my home and I have no issues…read morecoming here!