Andres at Postal Annex was fantastic. I came in needing notary service and he made the whole thing…read morequick, easy, and stress-free. Friendly, professional, and genuinely helpful from start to finish -- the kind of service that makes you want to come back. Highly recommend, and thank you, Andres and Margherita! Mention this review for extra smiles

Had such a pleasant experience here! The owner was beyond friendly, answering all of my questions…read moreand chatting with every single customer. Super easy to ship packages at a variety of rates and add-ons. There were also plentiful cute cards available for purchase. The highlight was most definitely the customer service - beyond just the owner, every single employee I interacted with was so kind and helpful and genuinely seemed to enjoy interacting with customers. I'll definitely be returning here for my shipping needs!

Easy dropoff and got some quick help from the staff. They're easy and I always do all my amazon…read morereturns there.

Staff has always been so nice. Ive returned several items and each time is a good experienceread more

Could just be that I have bad luck but it seems like every time I come to this place, the answer is…read moreno. Can't notarize today. Can't ship today. Can't take passport pictures today. And even when they can do what I want they're not always the most pleasant about it so in the future, I will not be coming back. When the CVS next-door has better service than you do, it's time to really think about things

Very rude customer service and false advertising. We went here cause we needed passport pictures…read more It said online and at the front of the store we can do it here. We went inside and asked and lady said "we don't do that here" and to go to CVS. I asked why don't you do it here and she said very loudly and rude "CAMERA NOT WORKING". That's when I told her she should remove the sign in front. My recommendation is to not go here ever. Lady was rude. This is a lawsuit waiting to happen. Reply: It's clear that the owner is not reading what I posted, and clearly wasn't there. Because I never asked for an application for a new passport, I went in respectfully and asked for passport pictures, and I got a negative response immediately. She respectfully could have told me that the camera wasn't working at the moment instead of yelling it to me. The owner Trinity is not holding herself accountable. Instead she is lying and put a twist to my story. I hope this business does better soon, because given the reviews that I am seeing, everyone has had a negative experience here.

Excellent service.. changes service personal too often. Can't established a business relation ,…read moretoo many changes too frequently

I've never really had any issues coming to this location. In the past, there was an older gentleman…read moreworking here who always seemed a bit grumpy and didn't interact much, but I haven't seen him around lately. Recently, I've noticed what seems to be new staff, or maybe just people I hadn't met before and they've been incredibly friendly and helpful! One great tip: if you need to print a label but don't have a printer at home, just email it to yourself. When you arrive at this location, they'll provide you with their email address so you can forward the label to them and print it there. It's a simple and smooth process, and they're happy to guide you if you need any assistance. Based on my experiences, everything here has gone smoothly. Also there are plenty of parking nearby so it is not an issue.

Great service! Impressed with the attention to detail for the visa and passport photos. Fast…read moreturnaround time. Highly recommended!

My go to place for passport photos, fax important documents etc. great customer service and get…read morethings done in timely fashion. Strongly recommended

The UPS store on Castro Street in Mountain View has the friendliest and helpful staff, especially…read moreNina. I needed help trimming some photos for my son's school pics. She offered to help me trim these, as well as another pic for a specific frame. I greatly appreciate Nina for her wonderful customer service.

Prior to changing owners this place always picked up telephone and was able to answer questions…read moreabout deliveries. Now, I can never get anyone on the phone- the phone tree just goes in circles. Good luck actually speaking to an actual person. Once there, service is ok. Update- business provided AI to my post- awesome! Poor service

I got here not really considering the fact that tax time is fast approaching and that the new…read morecramped location would be bursting with people that required a lot of assistance because they came unprepared. There was some customer in front of me claiming she was late for a job interview and needed to print something, yet she was dressed in jeans and grubby tennis shoes. I so wanted to ask where she had applied. I've been a FedEx/Kinkos customer for years, so most of the staff is the same in their new MV location near Cost Plus (across ECR from the old one). I've also been to other locations. Usually when you have a small, quick job, and there's a big backup, they'll help you at the counter for no extra fee (i.e., customer service). However, that was not the message communicated to me by the female that initially greeted me, so I decided to wait for the customer with the supposed interview to figure out how to use the machine and leave so I could use it myself. I was also in here the other day when NOBODY else was there - not customers or other staff - except for a single employee and me. I don't expect an overly fake greeting, but whatever I did get was very unfriendly. And I didn't even require any help from her. Today I finally got to a machine and was able to go through some printing and copying on my own. However, one (SINGLE-page) document would not allow me to print it. After about 5 tries, I waited until a male employee (Kit-Shing) finished helping another customer. Since it was next to my machine, I noticed how patient and genuinely helpful he was (I've seen this before from him at the other location). He even gave the customer tips on dealing some of the instructions if they happened to speak another language (as he himself possibly does). It was absolutely respectful, and again, of real use. He told me he would help me to print out my document at the counter since the file itself was giving me issues. It took him very little time, and it worked for him on the first try. I was so grateful to him for making quick work of what should have been a simple process for me. He obviously understands the TRUE meaning of customer service. Him stepping in left me with a positive impression and made me feel comfortable that things will go smoothly next time I need their services. Please pay attention to his quiet wisdom! Sorry for rambling, but his attitude stood out even more because it's been a terrible week for customer service everywhere I've gone. So many people (often young, but not always) can barely be bothered to perform the most basic tasks they're paid to do. It's honestly appalling. I don't understand why they aren't more thankful to have a job in the first place in this economy and with the takeover of AI. I have only been asking them to help with simple tasks that are their only job duties. I have not been rude or difficult, yet I've been met with 'tude. Anyway, Kit-Shing is simply awesome. Thanks again!

Huge thank you and shout-out to the team at FedEx Office. The employees here are consistently…read moreoutstanding and genuinely make every visit a great experience. I especially want to recognize Rex and Richard. I've known Rex for years, and he is always smiling, positive, and welcoming. You can truly tell he loves what he does, and that energy carries over to customers. He's a great guy and a pleasure to work with every single time. Richard is one of the newer employees I've interacted with, and his customer service is excellent as well. He's younger, but incredibly knowledgeable, resourceful, and professional. He has always taken the time to help my husband and me with whatever service we needed, and he does it with patience and confidence. I also want management to know how grateful I am for hiring such quality employees. It really makes a difference, and the Mountain View location stands out because of it. Thank you, Rex and Richard, for consistently going above and beyond you're both very much appreciated!

I made a great discovery recently, Village Mail Center Plus…read more I've been driving farther to USPS all these years unnecessarily. I only discovered this business because I did a search for mail centers that handled international DHL deliveries. The business is very cute, great parking, chairs so that you dont have to stand if you need to wait, they even have a great complimentary coffee bar. Paul and Sheri were both wonderful. Sheri acknowledged me right away, gave a friendly smile and made sure I was we were helped in the order we arrived. Paul was kind, hard working and very detail oriented, wanting to make sure he got my ship-to address exactly right. Even the customers were friendly! There was not a long line, my shipment just happened to require more time because it was being sent internationally. It really is a great location and had small town mail center vibes. I'm sure customers love that they are dog friendly...which i know is a big plus. Honestly, for those that are slightly allergic like myself (the rare few)....that wasnt my favorite but all around I give them an A+.

I love to support local business, and especially ones that provide orders or magnitude better…read moreservice than the post office. This is a package delivery place that does USPS and UPS. Guaranteed parking is always great in a busy center. This is is located on the back side of the center adjacent to Loucks Ave.