While backing out of the driveway in the sixty-year-old classic car I'm restoring, the brake master cylinder gave out and it hit the side of my house. I had the car towed to a repair shop and sent the master cylinder, at my own expense, to be rebuilt by a specialist in Florida. Think AAA will go to bat for you, in a situation where you're not at fault? Not a chance. Will Tom, the AAA rep I was dealing with, was unable to explain why I would have the (otherwise driveable) car towed, and undertake this repair work. Instead, he insisted I was to blame for the accident. In 42 years of driving, I haven't been in an accident that was my fault, filing one claim when gravel hit my windshield on the freeway. They paid on that - apparently, they couldn't figure out a way to blame me for not avoiding the rock a truck kicked up in front of me. Done with Auto Club - what they consider "insurance" is more like a loan you have to pay back, with interest. In my case, they'll have to drain someone else. Don't let it be you. read more

In and out in less than 5 minuets and that's why I love AAA vs DMV. Quick and personal service.

I went in to renew my registration and even though there was a slight mix up on my part Destini was super patient. She helped me despite my not being fully prepared and helped me sort out the issue and got my car registered in under 5 mins. She was polite and nice. read more

I had the best experience ever with this location. I was in and out in under 20 minutes. I needed to switch plates on a old vehicle to a new one. If only I could get a new drivers license here. The staff was all friendly and efficient. read more

I like everything about AAA Burbank. I grew up in Burbank but live in Glendale now. I prefer the AAA Glendale over Burbank. Friendlier staff, plenty of parking, and I got my auto insurance from AAA Glendale. read more

First off let me start with what a joy it is to have Arlene Morales be my insurance agent! The service she provides me with, car as well as homeowners is top notch! It is a pleasure to work with and always no she will take car of all my insurance needs! I will not go anywhere else! read more

Went in to transfer pink and reg to my name on a new vehicle I bought, since I heard you can do that here(same as in the DMV) if your a AAA member. I went in and was literally out in 15 mins!! That fast, and the lady that helped me Christina on window 2 was super nice and helpful, she was the cherry on top of this experience. I'm never going to the dmv again when it comes to buying a new vehicle, coming here from now on to beat the 2-3 hour dmv wait! read more

This is to let people know Triple A dispatch at La were absolutely wonderful I was stuck in Oak Glen out of gas. My car rolled on the opposite side of the road I was stuck scared to death. The man on the phone was named Scott he stayed with me on the phone while I was dispatched and got somebody immediately it was dark and scary and he actually dispatch the police to help me I truly want to thank you you guys help in every way you could thank you so much read more

Wayyy easier and far less intimidating than the DMV! Super helpful and friendly staff.

I came here on a Saturday for my DMV registration renewal. Although there were a lot of people waiting for other services, they checked me in and got me in the DMV services line. The staff that takes care of DMV related services were friendly and took care of my registration with no problem. If you're on a time crunch, just don't forget to bring either CASH or CHECK to pay the DMV. Other AAA locations sorely lacked the customer service that this branch had. Highly recommended. read more

UM, I really don't know why folks in L. A. who own or drive cars on a regular basis don't have AAA membership. It makes absolutely no sense. The AAA is a great deal and can save a lot of grief. If the person servicing your car in the case of a breakdown is a crook, you can usually go along and the Auto Club will resolve the issue to your satisfaction at a later date. But when you're broke down you gotta go with the flow so to speak. In addition some of the Insurance companies will offer additional road side insurance so you have even more coverage. Honestly people, I don't care how many rude people or junk mail you have to deal with, get AAA membership. If you ever have an auto breakdown you will thank God Almighty you have that little plastic card in your wallet. Take it from someone who has membership for over 70 years. Yes that's right I said 70 years. I inherited the membership from my parents. I Cr 13:8a, Love never fails ! (NKJV) read more

The Burbank office is filled with the friendliest and most helpful people! I am never disappointed, and their insurance rates are so competitive. Did you also know they have the LOWEST life insurance rates in the whole country? Screw the DMV, the only reason for them is when you take your road test to get your license. After that, cut them loose. The guy who takes my insurance payments was so helpful and friendly and even knows about life insurance. I love you AAA! read more

The tow truck came with a huge flatbed that's used for towing tractors I have a mid size suv. They left my car on the street after towing it because he said they don't tow into the garage. My garage is about 12 feet tall every aaa tow I have ever had come here puts the car in the garage or takes it out of the garage. I was told they are using flatbeds now because it's just easier for them to get the car but it's not convenient for the customer the flatbed blocked my whole street and can't fit into drive ways so how is a customer supposed to get their car in their spot. They left my car on the street to be ticketed and when I called for another tow truck a smaller one they told me I have to pay 115.00 for a special truck. It's a regular size truck which tow everyone cars I asked for not a special outta this world truck. Yeah triple aaa said you get 4 free tows a year they just didn't want to pay the third party they now hire to move my car to the garage like it should have been because that would be apart of the original tow . So keep in mind now you have to specify with aaa I want my car towed to my parking spot. Also the battery I bought from them died in a couple months I heard they are using old refurbished batteries! read more

I was very disappointed with this location. I went there because it was a more convenient location for that day (whereas usually I go to the Pasadena loc. on Union). There was no front desk to direct you so I guessed. Luckily there were big signs on the ceiling to at least help differentiate between the departments. I came here to add a vehicle to my existing policy and my goodness was it not worth it. The woman at the Insurance "Front Desk" hardly greeted me. I told her what I was there for and she told me to wait to be called. Okay, typical response. Then, after I sat and was called again, I realized the same woman from the "front desk", Georgia S., was going to be the one to "help" me. I stood up and followed her to her cubicle and not a word was said. I sat and the procedure began. I explained to her what I needed and she was very rude and dry about the whole thing. She asked for a Current Registration and that she couldn't proceed without a current form and when I explained to her that it was going to be a problem considering DMV won't actually give me a current registration without proof of insurance, she sighed and seemed annoyed as she kept typing. Not One friendly gesture from this woman. Not one, and that REALLY annoyed me. She asked for the Mileage and when I didn't have that either, she showed even more annoyance. Wow. I mean, really? I'm PAYING this place for a damned piece of paper that is unfortunately required by law, the least this woman can do is PRETEND to be nice. I wasn't expecting an over-the-top service or anyone to kiss my feet, no, but any business should know that Customer Service is a definite priority. We ended the whole thing with a half-finished job. She told me I was going to have to come back to her (damn) and give her a copy of the Current Registration by end of day, as well as the Mileage on the vehicle. She put me on the queue for the DMV AAA dept. and I waited, frustrated with my experience with Georgia S. Once at the DMV AAA Dept. another wave of frustration came to me when the girl told me she couldn't help me because the registration wasn't under MY name, the Member's name. ARE YOU SEROIUS?! C'mon, AAA, it's MY car I PAY for insurance on it, must you really get picky on the circumstances?! WTF?! Anyway, I rushed out of there to hit the closest DMV, which was in Glendale. I got that taken of, luckily, just in time to come back to AAA and finalize this whole fiasco. I entered the premises dreading to speak to this Georgia S. again, afraid that I may actually be rude right back, but this time, luckily, I was helped by Michael M. He was the complete opposite of Georgia S. He greeted me with a smile. Walked WITH me to his cubicle and even pulled out the chair for me. How's that for over-the-top? I was extremely tempted to mention my earlier encounter with Georgia, but didn't because it would have done no good to complain to another employee. After all, didn't know how loyal employees were to each other here. The whole thing with Michael was pleasant. He took my information and finished off the ordeal pleasantly. All in all. Georgia S. made this experience very unpleasant. I'll probably try this place one more time to see if it's improved, but I won't be looking forward to it. read more

We contacted AAA travel in Burbank regarding travel to England. The agent could offer no help with flights or provide any options and did not offer anyone else there who could help. I could find far more information easily on my own. It was a very frustrating experience with foreign travel using AAA. In the past we have had no problem. We have gone elsewhere for the basic information that we needed. read more

If I could give 0 stars for today's experience I would ! But there were some helpful individuaIs I spoke too ona she was great patient empathetic and understanding. Chris did his job but Dominic and Anthony I'm surprised that they work in this field. #1 Anthony as the supervisor could take more responsibility for his employees actions he was very dismissive and unapologetic he told me he would call me back and instead had Chris call me back. Now Dominic I can tell he's not happy to be working on a Sunday but he definitely needs help with customer service and I hope that they can get him the right training because he was terrible. Basically I got a flat the company that was supposed to come called me to tell me that they would take about 1 hr to get here that they would call the office and ask to send someone else I gave it a few minutes and called aaa and Dominic basically said something to the effect of don't call me I'll call you I gave it a few more minutes again and when I called back he said the same thing now it's a Sunday I understand it takes time but he went as far to tell me he wasn't going to put me on hold he'll call me back so u asked for a supervisor which also said he would call me back and then didn't so I calls a fourth time and Chris answered by this time he said sorry it will be another 20 min so I spoke to Anthony again the supervisor he again very unapologetic so I asked for his supervisor and I got ona she right away understood and even if she just thought I was some crazy lady complaining she was calm and I felt she was genuinely on my side trying to help I had already changed my own tire but she convinced me to have the mechanic tighten it for me she called back a little late but she was very nice and she apologized for taking so long and I can definitely appreciate that. So thank you triple a office of Burbank for ona and Chris they were great but I would like to request that both Anthony and Dominic get some training on customer service. Moral of the story .... Learn to change a tire ;) read more

AAA - Travel Services Near Me - Burbank, California

We have been members forever! Was really getting irritated about never using the tow service until last October! In Oregon in the middle of nowhere, ok outside Hillsboro, my sons 2014 Lincoln SUV just shuts off, I pull over. Only a 4 lane highway, late afternoon, southbound on Hwy. 26. I was able to start it again and it shut off again. I call Tillamook Ford/Lincoln to try and figure out if I do get it started again. Which dealership to I try to get to. Tillamook said do not come to us, Hwy. 6 has cellular dead zones. Tigard is the place to try to head to, outside of Portland. I had just come from there an hour before. I also called down to Los Angeles to Galpin Lincoln to find out why something wasn't detected in the full service I had only a few days before. They did not have the answer. So I was able to start the car, get turned around, heading towards Tigard. Only got a quarter mile in the opposite direction, the car shit off. SO I CALLED THE AUTO CLUB, got a very helpful operator on the phone. She checked to make sure that I was safe, and off the road, out of harms way! Once this was established she got right to work asking what I think is wrong. I gave her the information, told her where Tillamook Ford/Lincoln wanted me to take the car, connected me with a tow truck company dispatch operator, we established where I approximately was, and said it would be an hour, with the AAA operator still on the phone, asking if they should dispatch a police officer to keep me safe until the tow truck driver arrived. It was still light out, and the traffic was not bad. I said that I was fine at my location. I received a call from the type truck driver a few minutes later to pinpoint my location, and he said like dispatch said, about an hour. Described his truck, color, gave me his cell phone number and full name, and a description of what he looked like. Just like he said, an hour later he showed up, checked out the car, backed the tow truck up, hooked me up, and we headed to Tigard Lincoln/Ford. Took about an hour to get there, he unhooked the car, checked in with a rep from Lincoln. I got a loaner car, the tow truck driver helped me transfer the equipment in the back of my car into the loaner, I tipped him , and off he went. A few moments later I got a call from AAA to make sure everything was satisfactory! And I was safe. I didn't get to the North Coast of Oregon until 10 pm. But a hairy as it could have been, I had a great experience with AAA. THANK YOU! Thank you for customer service! An though the car is only 4 years old, I had to change the shifter, and the E C Valve. Took four days! Glad that I took the bumper to bumper 7 year extended warranty! Worth every penny! read more

Terrible.. I used them for dmv services because someone I bought a car from is a member and wanted to transfer the title there. 4 months later and no title. Called and was hung up on by the automatic system. Then on hold for almost an hour. Then, they refuse to do anything because I'm not a member. So very weak customer service. Now I have to go to dmv anyway so what's the point. Not only that, the dmv number they gave me was for some cruise survey! Complete bs read more

I love this place! The team is amazing and always eager to help customers! I would offer 10 starts if I could.

First time owning a car and purchasing insurance and this to let people know to STAY AWAY from Alan Arakelian!!! I had never owned insurance before and I was looking to purchase insurance for a bike. He let me know there was no way to own Motorcycle insurance without having car insurance.So i had to add my old car and pay up. My Car went out of commission recently, and I called because I did not want to continue paying the premium if it was done for. I was trying to cancel both the car and bike, and they let me know that I would be able to keep the bike insurance without having the car and that was always an option...... SO I NEVER HAD TO PUT THE DANG CAR IN THE FIRST PLACE.He is nothing but a liar and a scammer. On top of that, he had me sign some documents and bring them in a later date, because i believe i didnt have the registration at the time or something like that, and put them underneath his keyboard for when he came back. I hope management seriously considers firing this employee for blatantly lying. I repeat STAY AWAY FROM ALAN ARAKELIAN read more

I've been a loyal AAA member for 19 years! I cant believe they left me hanging. I called for a tow, AAA sent our Larry's Tow. The amateur tow truck driver tried lifting my classic car and in the process dragged the bumper and cracked it. I called AAA to try to help me resolve this matter and they sited with the awful tow company. It took about a week for the AAA rep Alex to even receive my photos through email, because his AAA email account was not working. He took another week to respond, what crummy service. The damage to my car should of been handled by AAA for sending a poor tow company not qualified for the job. Shame on AAA Burbank, CA and Larry's (lousy) Tow read more

I was involved in a recent collision, right before the holidays, a bit tricky! AAA claim agent Rich Tabach was very helpful. He explained the possible delays due to the holidays. Thusly, no surprises! He also informed me of his schedule and who to contact if I could not reach him. The individual he told me to contact was busy so their boss jumped into assist me. Her name is Maryam Nikroo. I am very pleased with the results and all professional assistance. read more

Recently visited this office again to change my address with DMV and get some maps and they were again noticeably friendly and efficient. It reminded me I had the same experience at their Laguna Hills office years ago. I also had very good experience with their auto insurance. I would have them still but they didn't do homeowners for a house with more than a certain number of stairs leading up to it like mine had as a policy and I bundle my insurance so I left and went to State Farm which has also been great so I would, and have here on Yelp, recommended them both. read more

I went to the DMV to do a title transfer and get my new registration. After four hours I walked out without getting anything. Went to the 1111 location at about 10 this morning and was out by about 10.15 with everything I needed. Didn't have an appointment either. I will NEVER go back to DMV again for anything but license stuff, as that's the only thing AAA can't handle. Can't speak as to other services they may offer but as far as this trip went it was absolutely golden. read more

I can't even give one star to this location. From the beginning the line to the reception stretches to outside the door and no actual marking to where the line is . Second is the receptionist just told me to go over there (?) which after going to that direction I had to ask someone else there what should I do next . So he told me to stand in the line to get a quicker service which in return I got a horrible response from teller...(first time there - sorry a manager told me to stand there) . So now the she decided to help me I got a treatment like a mental patient . So I was missing something on the paper work and was sent away helpless . When I got back the entry proses was better but than again I was missing something - couldn't she tell me everything the first time so I don't have to go there for the gazillion time ... Better go to DMV next time or to the west Hollywood location . Again I apologize for expecting service from a company that offer actual honest service - suppose to any way . I'm gonna start looking for a replacement service. They need to eliminate that location and get rid of the staff over there fast before they lose all they're business . read more

If somebody would deliver such service in my company I would fire such worker. No return phone calls or emails. I was working with KARLA SAUD. Horrible office. read more

Patty at the Burbank office was outstanding in helping me and my son transfer ownership of our car from one state to another. She was so polite and patient I really can't say enough good things about her. Our experience was fantastic. read more

First, let me say that I've been a member and insured through AAA for 32 YEARS, okay?!!! I'll be changing insurance carriers because what used to be easy and simple - covering a new vehicle - has become a nightmare, with the stupid CS agent calling and emailing me wanting more and more info and then sending me the insurance docs with some guys name on it because he supposedly lives at my address! Because of this idiot, it took me 4 additional days to get the car. I have had no accidents or tickets and the most discounts possible with the company so there's no reason OTHER than they have a new underwriting company that requires more paperwork than ever and now makes it difficult to cover a car for someone that is an ideal customer!!!! Don't bother unless you want their stupid magazine or their "travel" assistance. read more

Worst customer service ever! These people are crooks who give your bank account number to anyone or their employees and let them do whatever they feel like with them. Like authorizing additional charges without consent. Then they blame you for the issue then admit fault but oh wait you want your money back that we took for you without you authorizing please wait two weeks. On top of that these people don't care about the person rather their own butts. I'm sorry but if your going to demand that after being charged wrongfully you need my mother to stop her life and go to the bank to print out her statements to show you how you already admitted to taking her money without consent and then when I get mad hang up on the customer. Shame on you for being so careless with other human beings. read more

Obsolete? I was a member for over 15 years and recently went back after an injury had kept me from driving. While waiting (45 minutes) to see my favorite insurance agent, I was mocked and ridiculed by the Burbank staff, who were openly were laughing at me and my appearance as I left. The AAA office is strewn with posters, garlands and stuffed toys advertising their real business; selling vacation tours to monied retirees. It looks like a 7 year olds bedroom rather than a business. "Members" with claims are told to call the faceless call center. The towing service driver stood first in the grime, then on my car seat. When I showed him the layer of filthy grease his footprint had left on the immaculate dove grey upholstery, he dipped a rag in something and rubbed on the surface after I'd expressly told him not to, that I wanted to vacuum it first. It's a mess now. The garage I had my car towed to (Firestone on Laurel Canyon) told me I'd have to pay them now and be reimbursed by AAA. These aren't services. There's no need to pay a surcharge for this. read more

One of the worse experiences I have ever had. I went in to get a quote for an auto policy, I got a quote of 1200. After two months my policy price went up to 1600. Employee that helped me (Jaime) said that he had forgot to put how many miles I drive. After finding his mistake, he emailed the accounting department to fix it . Three months of going back to the office , one day I came in to find out that the employee was no longer with the company. In this case I started reaching out to his supervisor ( Sergio ). It took about three visits for me to actually be able to talk to him. After realizing what mistakes his employee has made , he told me that he will be able to fix some of the fees. Every week I would call to see what happened to the balance, never picking up his phone or responding to his voicemails. He had his assistance call me to tell me that he is not able to do anything since the balance just went to the collections agency. At the end of the day , I ended up paying all the fees just so my credit doesn't look bad. Please do your self a favor and don't visit this office. I was very disappointed with AAA, I cannot believe they have such bad customer service . read more

Really great place, I was in and out. Registered my new vehicle, forget the DMV...

I had to get my registration today and I was in and out in 15 minutes. The gal that took care of me at the DMV counter was sweet and helpful. She also helped me upgrade my membership, explaining all of the options and then gave me a bunch of maps I was interested in. Thank you for making it quick and painless after a tiring day!!! read more

I went in got helped out. I sat down for about 30 seconds and I got called up!! Way better than going to the DMV!! This place is great!!!

I was very disappointed with the service at this location. I went in to purchase tickets to Disneyland but didn't know they only sold the park hopper passes and was not informed at check-in that was all they sold. I waited for about 30 minutes to talk to an agent, was skipped twice in their queue by people who came in after me and left with no tickets. read more

So many reviews are negative that I was concerned about going here but I took the chance because it's so convenient. I was in and out in 15 minutes for my sticker and everyone was very nice. Way better than the DMV!!! read more

AAA has always been good to me; from travelling assistance and booking to auto insurance to roadside service, they've never failed me. Their rates are decent and they offer a ton of different discounts on things. I used to go see Barbara all the time for my travel needs, and she was just amazing-patient, helpful, caring and sweet. I recently went in to switch over my car insurance from Met Life (fucking AWFUL company and customer service) to AAA and Jinsuk was unbelievable. I learned so much from her, she took so much time to explain everything clearly and made sure I understood every detail. She is so incredibly knowledgeable and really knows what she's doing. Jinsuk helped me take advantage of as many discounts as I could qualify for. She wanted to save me money while also making sure that I had the coverage that would be best for me and fit my needs. So patient and friendly. Helped me save well over $600/year on car insurance. I love you Jinsuk! read more

Horrible service! One of their trucks hit my car and took off. Acted like he didn't even see me. The worse part about it, is I called their Burbank office and talked to Stacy. She pretty much told me they have know way to track them down and it's not their problem. I have never been treated so poorly. Can't believe anybody would let this women work in customer service. AAA insurance is focused on money not customer service. read more

I am incredibly satisfied with AAA. Sandra Lopez and Rudy Gonzalez handled my case in an efficient, friendly, professional, and fair manner. Most insurance companies are nowhere near this helpful and customer friendly, and with many others you have to fight for your rights if something happens. AAA helped me with many things before I even asked. I am recommending them to all of my friends! read more

terrible location, the only aaa that runs its location like the dmv: inefficient with a line for a line. why pay to avoid dmv lines only to wait 45mins to start your return visit ( i was just returning to show proof of smog to complete a transaction already otherwise paid and done by aaa, not some other company, aaa ). came back and the associate said it's her job to check the work of the previous aaa associate because they don't trust their own agents to their jobs. she said, "it's my job to start over and redo everything." do the whole thing allover again. everytime at this location = at least 45 mins. other locations for the same transactions, 15mins. find another aaa. ( see, aaa potrero hill in sf, aaa richmond / geary street in sf, and aaa sloat ave in sf and in socal aaa santa ana, any one of these sf or santa ana locations needs to train this awful burbank location ). read more