I honestly wish I could have given this AAA 5 solid stars. Their roadside assistance has always helped me when I was in desperate need with my car breaking down here and there. I walked in yesterday at 12:10PM, and was greeted by a very nice lady. Her name was Pamela. She explained me the do's and dont's and we proceeded forward. What she didn't tell me is that I had to stand in line with the rest of the folks. So, I took a seat in their waiting area and waiting for someone to call my name. After waiting for like 5 minutes since she said they will call you soon, I approached the same window and Martin was nice enough to tell me that I had to stand in line. So I did! There were 2 people ahead of me, and Marisa called my name at window number 6. The process was very seamless, easy and quick. The entire visit took less than 30 minutes. Marisa was somewhat bittersweet. For a young lady, she was a bit quiet. I needed to renew my registration for the month of September. I asked her to photocopy my check and my statement too, in order to avoid problems with the DMV. I've had an experience when my payment was lost in the mail. She forcefully made her 3 steps to their copy machine and did me a BIG favor. I needed my copies for my records. When you walk in, they have the DMV/AAA windows to your left, and a nice amount of booths handling travel destinations to wherever you want to go. We have used them before, and they are NOT that knowledgeable but pretend to BE! They also have travel guides, magazines, booklets, pamphlets, & complimentary water. Here is where I had a hiccup. Pamela told me that they accept only cash and personal checks. Who in this century carries personal checks or that much cash?? Thankfully I did have my checkbook with me. Being the old school that I am. Love it. I was also informed if paid with a credit card, even with debit ATM card, I would be charged 2.3% for my registration fee which was $222.00. So that comes out to be $5.11 cents. I didn't like that AT ALL!! Place was super clean and has a nice parking lot shared with multiple business. I believe they also have restrooms, but I didn't have to use them. Thank you AAA and staff for all your loyalty, help and dedication since 1902! See you next year.... read more

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Normally I have always had the greatest experiences in Burbank until my last visit at AAA. I have newly become a disabled vet and needed a handicap placard. My naval orthopedic team filled out the DMV paperwork for me to turn in. I have been a member of AAA since 2009, got my entire family to sign up, and a few friends after a couple of "Good Samaritan" AAA stops. Heck, I even financed a honeymoon for some friends via AAA as well as my own with travel. I usually trust AAA with all my needs. So that's why I was flabbergasted to say the least when they turned me away. Not only that, but when I said I'd borrow my grandmother's handicap placard until I got mine in the mail, the rep threatened that I'd get in trouble because they scan. My family insisted I use it and the naval nurse advised that the DMV takes their digital paperwork and it was immediately approved. I want to advise this location to 1. If you cannot take the paperwork, tell your clients that DMV will take it online. 2. Please don't threaten a disabled veteran when you already see them struggling on crutches. Not the best customer service. 3. When in doubt, show someone you're going the extra mile. Ask your manager. Do something. read more

AAA Burbank Insurance and Member Services - Turns out DMV online has better customer service than going to this AAA in-person on my crutches. Who knew. - Travel Services Near Me - Burbank, California

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Great service at the front desk. My friend I had some easy questions so the employee didn't make us wait which would have been about half an hour. They have theor own parking lot which I appreciated. I like that you cam do DMV stuff without having to go to the DMV. I recommend this location. read more

AAA - was my first time at this location, and it didn't disappoint. Service was fast, professional and friendly. It took me less than 20 minutes to finish what I needed and get the stickers. I knew that my choosing to become a member was a great decision. They are taking care of you, always available to answer questions or assist you with whatever questions you have. I have my car and residence insurance through them as well. Thinking about getting a life insurance and traveling needs through them as well, that's still in process, but looks promising. Getting cars sticker right there and than was so much easier, no hassle and it was done in minutes, what's important it was done without any extra charge!!! Highly recommend AAA in general read more

AAA Burbank Insurance and Member Services - Travel Services Near Me - Burbank, California

My mom and dad had just placed a phone call with our AAA membership, regarding a battery replacement. It was like an angel just had fallen out of the sky and I heard a magical beep of their horn. This Angel's name, might you ask? Well, it was Armando. He was so very thorough quick and efficient. It was so thoughtful of them to also check our tire pressure. I am so very grateful for this lovely service. Thank you so much. God bless you. read more

Don't trust them when they tell you they'll revoke your auto pay -- even when you have it in writing. They won't actually do it, then you'll be auto drafted for an amount that doesn't match what they told you your cost breakdown would be. Very shady behavior. read more

Wow, this was the absolute quickest experience I've ever had at any AAA location. I was in the area and needed to take care of something so stopped in around 3pm on Friday. We were quickly checked in and directed to another line (with no one in it). We were helped almost immediately, faster than we were ready (filling out a form). I was shocked, I've never been to any location where I haven't had to wait at least 15 minutes. The employee was friendly and processed what we needed. I can't remember her first name but I was fixated on her last name because it was 'Rude' and she was anything but - she was so friendly, kind, and happy. We came at the right time before the rush, because when we left both lines were packed full of people. Ample parking in a large lot with easy access. read more

First time visiting! I arrived around 10:30 a.m. and found plenty of parking. I came in for an international driver's permit, and the process couldn't have been smoother. The staff was friendly, professional, and efficient. They took my photos on-site and had the permit ready in under 20 minutes. Kudos to the team! read more

What a great AAA office! It was busy but service was top notch. I was impressed by the extra caring way Penka and Jim assisted me with maps and my passport photo. Both deserve a great service award! read more

I'm a Member already few years and never had problem here and every single time they send me to the short black hair older lady on the right side when you enter, she intentionally makes the process hard. Apparently she doesn't love Armenians or something. This is a clear discrimination and i'm CANCELING MY MEMBERSHIP because of only her. There are really nice people over there and she's the only one that I don't one to deal with. read more

The lady with the super long multi colored nails and red hair was super rude. Went to pay registration that was a year late and she kept making rude unnecessary side comments she was very nasty read more

Fast and efficient for what we had to do with our car registration!!! In and out and we got what we needed done! Go to Auto Club of Southern California on Alameda in Burbank read more

Always a great experience. Friendly, helpful, knowledgeable... what else could you hope for?

Full service location so much better than going to the DMV. It's a larger location so it's pretty busy but they are quick. Friendly staff and lots of seating if you do have to wait. Large parking lot too read more

Upset, with good reason. Been paying members of the club for a decade plus, hardly ever used the service - I think once for a battery replacement. Today I had asked my partner to go to this branch to take care of the family transfer of a title we were receiving. This is a routine service that AAA provides, and there was nothing difficult or nonstandard about the transfer. Long story short, there was an interaction where my partner was misled, despite being very clear about what she wanted to do, into paying a very large fee to AAA/DMV, and when the error was brought to the attention of the AAA staff - it was met with accusations and the decree that my partner should have "done their research" before coming in. The last part, in particular, is a frustrating and difficult thing to hear from an employee of AAA, as we obviously go the branch for help, guidance, and facilitation of DMV matters - and not to get caught in some "gotcha" moment. There simply shouldn't be room for there to be an adversarial interaction at all. The fundamentals of the interaction were that the employee had added some extra rules and qualifications to the process - ones that don't actually exist, and despite my partner being very explicit what they wanted to do, they were not given the opportunity to do so. The correct form was literally taken away as they were filling it out, and replaced with the incorrect form, which my partner was essentially coerced into filling out and signing (documents not intended for a family transfer). Every time, the employee doubled down on their incorrect knowledge of the rules and procedures. I understand that things can get uncomfortable when errors like this occur, and that folks can get immediately defensive when their mistakes are pointed out. However, when we make a mistake at work, ultimately we work to correct 'our' error, rather than blaming the customer who came to us for help, piling additional work on them - work that wouldn't have existed if we had done our job with the minimum competence required. A supervisor at the branch has committed to making this right, and this review will be updated with the results of their actions when they do resolve this. I would caution those who do plan to visit this branch - do not assume that the employee you interact with either a) has an adequate understanding of the DMV rules to help you and b) has your best interests at heart. Update: Ethan, a supervisor, took point on this. The initial resolution was last minute and not really possible (a call mid-Monday morning that if we can make it to the office in less than an hour it can be resolved, otherwise need to visit dmv). The second resolution was to go the dmv to correct this (after a second visit to this AAA branch). The dmv visit ended up involving both a dmv manager and dmv auditor, as well as the desk agent. The conclusion was that, in large part due to additional errors with the AAA paperwork that they were able to discover (AAA had marked the payment method as something other than what it was), the dmv had no avenue to resolve the issue that wouldn't have put the agent involved in serious jeapordy (they basically would have needed to write us a check, with the reason being "trust me bro"). All the DMV agents were really on top of their game. This necessitated a third visit to the AAA branch, whereupon we were told that they could try another method - but it would take a few days. Today is a few days later, and with a fourth visit to the AAA branch it seems to be resolved, we await the promised check in the mail. Ethan, who had been put in the unenviable position of correcting another's mistake, was helpful and professional throughout. With a total of five office visits spread between AAA and the DMV, all told this took the better part of an 8 hour workday to resolve. After the refund check comes, will send a polite email to the CEO of the auto club, commending Ethan for his help, and asking the price of this year's AAA dues be refunded. read more

I requested that my car get towed to a mechanic shop to be repaired and I decided to call this service that I have. Gabriel was an amazing agent, very informative and great with communication in terms of ETA for service of technician as well as towing truck. He made the process very smooth and even provided me with the convenience of his offers and services. I would like to show appreciation to Michael who was the technician who ran a quick diagnostic and provide provided me with further services that my car needed. read more

I am an English professor, and today one of my students was distraught. She was scammed out of 9,000 dollars at this location. They charged her 450 dollars for a month of insurance and then when she said she wanted to pay the full year, they charged her 8,600 dollars! She has limited English and the woman who helped her knew this. Her bank has now notified her that this money is now in Russia! What an illegal and disgusting situation with a brand we all assume is reputable, AAA. She is now struggling to get these thousands of dollars back from her bank. She has to wait up to 90 days. Imagine going to purchase insurance and being defrauded by a vile person trying to take advantage of the situation. What kind of people work here? I will be helping her file a report with the Better Business Bureau and we will contact a Spanish speaking television station to shed light on what the scammers are doing to people in the community. Justice will be served. read more

Different information over the phone than in person without an explanation. Long waits. Understaffed. Looks like 2002 in here. This place is slipping. read more

Candice Hernandez is a shining light at this AAA branch. Great, positive attitude and made our renewal so much easier. Ask her for a membership, it's a no brainer! read more

They are the best of the best honestly they should close down the DMV and only run your paperwork for their AAA. They're so pleasant and nice and they have a direct phone number directly to DMV so if you have any problem, they just simply call them up talk to them fix whatever needs to be fixed. Take care of it and be bum bum. It's over you get out here. read more

AAA Burbank Insurance and Member Services - Travel Services Near Me - Burbank, California

Convenient, friendly staff and always helpful. As a residence of Burbank since 1995, I think AAA for being on their game. MPE read more

I have been to this location over the last 2 weeks and I am happy to report that the people are so helpful, positive, knowledgeable and quick!!!! Highly recommend. read more

Be aware: if you're not a member, expect to wait longer. The lady at the front openly admitted it without any hesitation, which came across as very rude and unprofessional. read more

Triple A is a one-atop-shop, providing services for insurance, travel, vehicle registration and retirement, just to name a few. This location is easy and efficient. This is my alternative to the DMV and each visit is streamlined. The staff is considerate and helpful. The lines may form but the wait is short. read more

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This is not a reflection of this office. This is about their towing service. Apparently if you need a tow they only have one garage signed to a certain area, if they are busy you get assigned to another garage over an hour away. Terrible customer service read more

Richard is an outstanding agent; he is extremely helpful and goes out of his way to work with me and the underwriter. Great job and thankful for his out-of-the-world services. You are so professional. Thank you read more

Dear management and employees, I am writing to formally express my deep frustration and disappointment with the service I recently received at your AAA branch located on W. Alameda Avenue. This experience was not only inconvenient but also a significant waste of my time due to repeated miscommunication and a lack of organization. I have been a loyal AAA customer for several years, and this location has always been the most convenient for me. In the past, I have consistently received excellent service here, which is why this particular visit was especially disappointing. On the day of my visit, I arrived promptly at 9:09 a.m. when the office just had opened and checked in without issue. I was informed that payment could be made via credit card, cash, or check. While this was acceptable, it conflicted with information I had received during a previous visit, when I was told that only credit card or cash were accepted. Because of that prior experience, I had previously gone out of my way to locate an ATM and withdraw cash unnecessarily. This inconsistency reflects a lack of clear communication. After checking in, I waited approximately 20 minutes while only two clerks were assisting customers in the DMV service area. When I approached the check-in desk to ask about my status, I was told that my name had already been called and was asked if I had moved. I explained that I had been seated in the same place the entire time. This situation was extremely frustrating, as it demonstrated a clear breakdown in organization and communication within the office. Shortly afterward, I was called again. However, during my transaction, I was informed that my registration fee was higher than what I had originally been told. While I understand that fees can change, the issue was that I had only brought the amount of cash I had been instructed to bring. As a result, I was forced to leave yet again to go back to the bank. This repeated back-and-forth turned what should have been a simple visit into a prolonged and frustrating ordeal. Overall, this experience was a significant waste of my time and caused unnecessary stress. The lack of organization, inconsistent information, and poor communication made the entire process far more difficult than it should have been. As a long-time customer who has come to expect a high level of service from AAA, I found this visit to be particularly disappointing. I sincerely hope that this feedback is taken seriously and that improvements are made to ensure better communication and efficiency moving forward. read more

Money grubbing company. I have to get a separate roadside service account for my college son because he is 21 now. Lame.

My complaint is about my membership not an office, I've been a member over twenty years, around year 1995 it was so easy and fast to get help when my mom's car broke down which it was often, but now they made everything so complicated you can't not even talk to a person, my girlfriend called for help because the car's battery died and I was too far to help her so I told her to call for help, that was around 8:00 pm she kept calling me saying no one was going even when they told her help was on the way, she was afraid since she was in mall and stores were closing already so she end up calling an uncle who was able to help her, she waited for almost three hours for AAA and never showed up, seriously considering in canceling our membership read more

I got my international driving permit and travel insurance in 1 trip within an hour. Kylie super attentive explaining the travel insurance plans while giving me forms to fill out for my driving permit. He paid extra attention making sure the policy doc. Info all correct before I left. As for the permit, they even have photo booth only cost $10 for passport photos. So convenient. Definitely go on line to make reservations. For this location, Saturday is first come first serve. I got a tip from the friendly front desk to come before everybody wakes up at 11am. LOL read more

Came to get my international drivers license and I was very impressed! I was in and out in less than 20 minutes. It looked like there was a lot of people and seemed as if it was busy, but the was so fast! All the staff are extremely knowledgeable and can help with all your needs. Would definitely come back in the future rather than DMV read more

AAA Burbank Insurance and Member Services - Inside - Travel Services Near Me - Burbank, California

I called because I ran out of gas. The driver tried to price gouge me $10 for a gallon of gas

If I could provide 0 stars I would. I do not recommend this car insurance for the road side assistance. The technicians have no customer service skills and are argumentative and rude. There are other car insurances available with road side assistance that is also more affordable. Save your time and money. I'll be switching my car insurance for sure after the experience I receieved. Please train your employees AAA with basic customer service at least. read more

I just want to give a compliments to AAA AUTOMOBILE CLUB in Burbank employee name CAROLINA NEWMAN, a Branch Member Specialist. She's so very nice and very friendly employee. She's so kind to AAA members and answered all we need. She has a Great Customer Services and very nice to talked. I'm highly recommend this place to All my Families and Friends. Great Job!!! read more

Overall I'm a big fan of AAA. I've had a membership for a few years now, but this location has been a let down almost every time I've been to it. The last time they passed me around like I just tested positive for Covid-19. They called out what service I needed done with my insurance and it was one agent after the other shaking their heads saying they were busy. Now I've worked in sales, I understand they make money when they sell policies. The follow through is lacking at this location. Today, I arrived at 4:51, I thought they closed at 6:00. I was informed the insurance department all left by 4:45. Their advertised closing time, 5:00. They said due to Covid they leave earlier? That doesn't make sense to me. It seems they would see the customers they do have spending money on their services. I'm tempted to look elsewhere for insurance. I will return tomorrow, frustrated. Update: Returned today an hour before they closed just to make sure. Now the guy greeting was kind today. And the woman who helped me with the dmv info was also kind. The cashier was rude. All to be told that they don't handle release of liability from a car to the DMV, but I did make sure the car was removed from my policy. I've come to the conclusion, that while the AAA perks are great, and the insurance is fine, this location isn't the most hospitable place. Maybe look for a different one! read more

AAA Burbank Insurance and Member Services - Let down... - Travel Services Near Me - Burbank, California

5 stars for Betzy!! She was fabulous in getting ky sister and I in and out, quickly and effortlessly, because she handled everything- including the phone call to the DMV. Aside from that, this AAA office seems well run. There's bottled water in the fridge, bags on the counter and hand sanitizers were passed out. Bathrooms are clean. Parking is easy. Places to eat close by. I got a travel luggage bag for applying firvtheur credit card where I get cash back on purchases. Pretty good day at AAA. read more

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This place is just as busy as any DMV office, but it's organized and much more efficiently run and because of that people don't look like they're eagerly waiting for death to whisk them away Speaking of DMV, they ONLY provide registration services, and nothing else related to the DMV. They have a very large parking lot and some decent choices of restaurants nearby if you have to wait far too long. As soon as you enter, make sure you check in with the front desk and they will direct you where to go. read more

Awful place to do any type of business Double talks , not transparent. Not a fan of this place at all. The insurance department is the worst read more

I had a very productive visit to AAA yesterday - that's saying a lot because I couldn't get done what I needed to, and I have to go back - but they did a great job of explaining why. Claudia is efficient and knowledgeable. I appreciated her sense of humor and ability to diffuse my frustration. The guy at the check-in counter was really great too (didn't get a name). I think there have been a lot of changes at this place, and, of course, they're way better than the DMV. The lines were long, but they moved quickly, and everyone received water. They said the wait was 45 minutes, and it took 10. read more

Always helpful. They are definitely a service company that knows how to do service right.