I had an outstanding experience obtaining my car insurance today, and I want to recognize Nancy for…read morethe exceptional service she provided. From the moment we spoke, Nancy was professional, patient, and genuinely courteous. She took the time to explain all of my coverage options clearly, answered every question thoroughly, and made sure I felt comfortable and confident with my decisions. What could have been a stressful process turned into a smooth and enjoyable experience because of Nancy's knowledge, attention to detail, and sincere commitment to outstanding customer service. She never made me feel rushed and went above and beyond to ensure I received the coverage that best fit my needs. It's rare to find someone who combines professionalism, kindness, and expertise so effortlessly. Nancy is a tremendous asset to her company, and I am truly grateful for the excellent service I received. I highly recommend working with Nancy if you're looking for someone who genuinely cares about her customers and delivers an exceptional experience. Sheila N.

Very helpful Would recommend to all for getting questions…read moreanswered and gets you the best rates

horrible customer service. Follow through is non existent. They charged me for insurance on a…read morehouse that I did not own. After I told them, they waited to respond to my email after billing me for another month. Real sleazy

I like Farmers insurance but I LOVE the customer service at this Farmers Insurance location…read more My representative Ana is dedicated, detailed, knowledgeable, helpful and an absolute delight to work with. She made sure I found a plan that worked best for me and covered everything that I needed. I hope that she is recognized for her amazing work! It is hard to find this type of customer service and hers is something that I've always appreciated! I would also like to add that Julia was very kind, understanding and sweet. While Ana was out of office, Julia stepped in to assist me and answer some of my questions with ease and certainty. Ana and Julia, thank you ever so much for making what felt like a stressful process, such an easy one!! You guys are such a dream team!!

I had a hard start. About 40+ min waiting and because of that I feel I can't give 5 stars. But my…read moreagent Alex Cruz was worth waiting. He got us a deal even better than what we expected and everything ended up well. _______________________________________________________________________ I absolutely hate when owners acknowledge whatever is their best interest and ignore part of the review where they can improve. I said agent was great, but also that I had a rough start with an over the top waiting time - that was ignored and no apologies for that. Because of that I am removing another star from my review.

Hi I just had Javier help me with an issue I was having with the DMV about my insurance. He was…read morevery polite and assured me I had nothing to worry about. He walked me through exactly everything I had to do to verify my insurance. He also answered all my questions with great explanation and care. Thank You Javier!! I will recommend ADRIANNAS INSURANCE to all my family and friends!!

I would recommend Santiago 100% he's very helpful and friendly. I always ask for him in my…read moreinsurance need .

I've had them for 10 years and NO ONE can beat their prices. Isabel is awesome and always helps…read morewhen I need anything.

Excellent customer service. Brenda took care of everything and saved me a trip to the DMV…read more Thank you so much!

The office is very neat and clean, and Brenda was very polite and professional I really do…read moreappreciate the great customer service and thank you

I honestly wish I could have given this AAA 5 solid stars. Their roadside assistance has always…read morehelped me when I was in desperate need with my car breaking down here and there. I walked in yesterday at 12:10PM, and was greeted by a very nice lady. Her name was Pamela. She explained me the do's and dont's and we proceeded forward. What she didn't tell me is that I had to stand in line with the rest of the folks. So, I took a seat in their waiting area and waiting for someone to call my name. After waiting for like 5 minutes since she said they will call you soon, I approached the same window and Martin was nice enough to tell me that I had to stand in line. So I did! There were 2 people ahead of me, and Marisa called my name at window number 6. The process was very seamless, easy and quick. The entire visit took less than 30 minutes. Marisa was somewhat bittersweet. For a young lady, she was a bit quiet. I needed to renew my registration for the month of September. I asked her to photocopy my check and my statement too, in order to avoid problems with the DMV. I've had an experience when my payment was lost in the mail. She forcefully made her 3 steps to their copy machine and did me a BIG favor. I needed my copies for my records. When you walk in, they have the DMV/AAA windows to your left, and a nice amount of booths handling travel destinations to wherever you want to go. We have used them before, and they are NOT that knowledgeable but pretend to BE! They also have travel guides, magazines, booklets, pamphlets, & complimentary water. Here is where I had a hiccup. Pamela told me that they accept only cash and personal checks. Who in this century carries personal checks or that much cash?? Thankfully I did have my checkbook with me. Being the old school that I am. Love it. I was also informed if paid with a credit card, even with debit ATM card, I would be charged 2.3% for my registration fee which was $222.00. So that comes out to be $5.11 cents. I didn't like that AT ALL!! Place was super clean and has a nice parking lot shared with multiple business. I believe they also have restrooms, but I didn't have to use them. Thank you AAA and staff for all your loyalty, help and dedication since 1902! See you next year....

Normally I have always had the greatest experiences in Burbank until my last visit at AAA…read more I have newly become a disabled vet and needed a handicap placard. My naval orthopedic team filled out the DMV paperwork for me to turn in. I have been a member of AAA since 2009, got my entire family to sign up, and a few friends after a couple of "Good Samaritan" AAA stops. Heck, I even financed a honeymoon for some friends via AAA as well as my own with travel. I usually trust AAA with all my needs. So that's why I was flabbergasted to say the least when they turned me away. Not only that, but when I said I'd borrow my grandmother's handicap placard until I got mine in the mail, the rep threatened that I'd get in trouble because they scan. My family insisted I use it and the naval nurse advised that the DMV takes their digital paperwork and it was immediately approved. I want to advise this location to 1. If you cannot take the paperwork, tell your clients that DMV will take it online. 2. Please don't threaten a disabled veteran when you already see them struggling on crutches. Not the best customer service. 3. When in doubt, show someone you're going the extra mile. Ask your manager. Do something.

First I'd like today when you buy insurance or any kind, you want to make sure your agent gives you…read morethe best customer service. One who's detail oriented, caring and follows up with you no matter how busy his schedule is. I have a bundle of car, renters and life insurance with Erick. Only because he really took the time to explain everything to me. And for things like accidents, or life incidents you want a person you can get in contact with. Erick is the guy. Being a single mom has been a struggle and can get scary if not covered by any insurance. one thing I can assure is an insurance agent like Erick I can depend on to walk me through any process. Thank you so much. I really appreciate you as an agent.

Erick drew me in with his warmth, and after working with him for some time I've learned that he is…read morea consummate professional. He carefully considers clients' needs and prepares an insurance plan to meet those unique requirements. I have found him to be easy to reach and very responsive. Look no further than Erick Garcia for your insurance needs! Highly recommended!

Very great office I love Vanessa she always tries her best to get me whatever deals I am applicable…read morefor and explains how the different coverages will work for me! I was paying a ridiculous amount for a very high deductible from some no name brand. She got me a reasonable deductible for about half the price! As long as you pay your bill there are never any problems and they are happy to help when your insurance is current! I've referred all of my friends! Narine and Sarkis are great helps as well!

I love this agency. I have been a satisfied customer for years. I have used their services for…read morepersonal insurance as well as for my business. Customer service is great and Sarkis is always helpful in explaining everything and answering questions. I purchased my home and car insurance with this agency. They are now helping me with my commercial insurance. I am very happy with this agency and the reasonable prices that I did not receive from any other place.

Kristin is the most trustworthy of all the insurance brokers I have used. She is a pleasure to…read moredeal with and she makes sure that you know all the options that are available. So many brokers are not as knowledgeabel or as protective as she. A good example is, when people need an umbrella policy, she explained that for minimal out of pocket you have maximum protection, especially people with homes and investments. I can't recommend her any higher!

Kristin was fantastic in helping me quickly purchase and activate a couple of auto policies. Her…read morecorrespondence was always prompt and very detailed. I've worked in corporate settings for years. If people communicated as clearly as Kristin does in her day-to-day business, the world would run so much smoother. Cannot recommend her enough.

I'm a contractor specializing in high end outdoor pergolas, I was referred to Sid by one of my…read morepeers for liability and worker's comp insurance. Sid was very responsive and was always available to me by phone and text. He took his time to explain the policy and was right on with the time frame. Even though I haven't met Sid in person, he was still able to make the process very easy and seamless. I will continuously return to him for help as Sid is a fantastic asset. I recommend his services to every contractor who is looking for workers comp or liability insurance Thank you Sid!

THIS INSURANCE IS DISHONEST. They get your down payment and…read morethen for any reason they want to cancel your insurance. EVEN YOU DON'T HAVE ANY TICKET! Money hungry. Let's go Mercury Insurance more Profesionals.