I had a hard start. About 40+ min waiting and because of that I feel I can't give 5 stars. But my agent Alex Cruz was worth waiting. He got us a deal even better than what we expected and everything ended up well. _______________________________________________________________________ I absolutely hate when owners acknowledge whatever is their best interest and ignore part of the review where they can improve. I said agent was great, but also that I had a rough start with an over the top waiting time - that was ignored and no apologies for that. Because of that I am removing another star from my review. read more

Hi I just had Javier help me with an issue I was having with the DMV about my insurance. He was very polite and assured me I had nothing to worry about. He walked me through exactly everything I had to do to verify my insurance. He also answered all my questions with great explanation and care. Thank You Javier!! I will recommend ADRIANNAS INSURANCE to all my family and friends!! read more

The employee who helped me was Alex Cruz, he made everything fast and affordable great service and answered every question I had.

Using guilt to get a response ? I don't like that. I would prefer an email so I can send you my current declaration page to get quotes . How have you approved a quote without me saying what coverages I want ? read more

Adriana's Insurance Services - Using guilt to get a response ? - Home & Rental Insurance Near Me - North Hollywood, California

When I received my current car insurance rates for the following monthly automatic withdrawals, I panicked because it was higher than what I anticipated. I mentioned it to my sister, Alma. She referred me to Dahlia who is with Escueta Insurance Company in Burbank California. We spoke with her and inquired about getting a quote. And within a few days, she responded with an impressive monthly affordable amount! I was ecstatic! Wow! I could not believe it! Thank you so much, Dahlia!! You are amazing!! read more

Who ever is uncharged of the phone calls right now is horrible. I asked if she spoke English and then she just hung up on me lmao, for times!!! read more

I called to get a quote the person that answered transferred me to another person then I got transferred again to a Spanish person I don't mind since I speak Spanish so after giving the lady my whole info she then transferred me again that guy told me he would called me with a final quote which he never did .. I wouldn't recommend this place unless you wanna get transferred around read more

Yesterday 6.14.17 at 7.00 pm we went to Adriana's Insurance at the 7455 Lakershim Blvd. We needed to make some changes to both of our policies. Ana, the office manager (a male) and the region manager (a female) were having a discussion about employees schedule Ms. Ana was supposed to be helping us but instead she asked Ingrid to help us because she was too busy on the discussion about the schedule. (Her not wanting to work Sundays) This was so annoying and so unprofessional. More people walked in to the office with payments, adjustments etc. the officer manager left along with the regional manager. Ms. Ana started to help a guy next thing you know she grabbed her cell phone and got on a personal call while she left the client sitting without assistance! I just hope this office have cameras so they can watch their employees doing other things not related to work! While talking to Ms. Ingrid I found out she should of have been out by 7:00 her schedule was over, she was working while Ms. Ana was handling personal matters so unfair! I got so upset looking at people waiting, the client left unattended and us listen to Ms. Ana whole conversation. I got up walked to the back and told her that I did not meant to sound rude but she needs to hung up the phone and help the clients! She said oh ok sorry. She got the nerve to asked Ms. Ingrid to help her with more clients! Honestly this was a bad experience! Ingrid was very nice and help us a lot, Thanks Ingrid read more

So happy that I decided to give this place a chance. As soon as I walked in I was greeted by Naylin, She was so nice and helpful. Any questions that I had she explained them thoroughly. She made it so easy for me to decide which policy was best for me. During the whole process she gave her undivided attention. I would highly recommend asking for her!! Thank you Naylin! I'm so happy with my new policy and with the customer service you provided. read more

So far they have been very good with great service, able to get me fast answers to my questions. When l got the policy with them I had not added my husband now that l need to Kenneth (representative) went out of his way to help me out that process. Yes unfortunately some people have had bad service, but that's how life is at times draw of the luck! So far I highly recommended them to friends and family. read more

If I could give negative stars I would, absolute worse customer service ever. They are quick to take your money but aren't willing to help you when you need them. I wrongfully double charged for insurance and they refuse to refund me read more

Took them 3 days to call me back I left a message on Tuesday they called me back on Friday

Had a great experience here , Came in and right away I believe her name was Francis. She was very kind and had great costumer service!

Nailyn is awesome! She helped me set up my auto Insurance, she had the best customer service skills and was a great person over all,

One month from my moms accident still no call no letter no email they are truly no help at all

If I could give them negative stars, I would. Adiana's sells Alliance United Insurance. Alliance United is, and has ben rated as one of the worst insurance companies. Don't believe me, read some reviews on Yelp or BBB. Very bad customer service. Don't pick up the phone, don't call you back. Lies, delays, and then more lies and delay. How they stay in business, I don't know? read more

Absolutely the best most helpful insurance staff I've ever dealt with. Javier and Abel (hope I remembered their names correctly) helped me get started on a policy at the best rate possible given my not too good of a driving record. They explained everything in detail and were the nicest people ever! Super polite and excellent customer service. A++ read more

Cheap prices but dumb broker fees , they charge 30% of your intitial cost in order to change or cancel something. I added my husband and payed extra and one year later they said he's not in the policy read more

Very good customer service. Sindy helped me through the whole process of getting insurance, I would recommend anyone new getting insurance to speak with her. read more

I only gave a one star rating so I can submit this review. Otherwise I would not have given any star at all. Terrible company to rely on and terrible customer service. Many representatives always gave an attitude. My wife and I were also asked for documents they never bothered to even submit into their system. They failed to place our debit card for autopay causing us to over pay plenty of times. They also asked us for our marriage certificate only to later deny my wife access to our insurance information while I was working. They also added on plans into our policy we did not ask for or we were aware of. They also give a difficult time contacting us to a manager. Managers or any supervisors in Adriana's Insurance do not work weekends. That is something I have also never heard of. I have never came across any business establishment that does not have a manager or at least a supervisor present and allow employees to run everything even if it is the weekend. read more

Wish you could rate zero stars because this place is complete crap! The whole staff barely speaks English and have the competence of 5 year olds. First of all I'd like to say I can live with mediocre customer service or even some what bad customer service as long as I only have to deal with it once. I had to deal with it more than 10 times! This place promises you rates they cannot give you, they give you nothing in writing because they simply lie and are thieves. Stephanie was my broker and promised me I wouldn't have issues and said I could trust her. She simply lied and did some shady business to get my business. I was misquoted by over $100 and when I got my bill it was not as promised. I tried to address the matter over the phone the systems were conveniently down for a whole 3 weeks straight! When I walked in on 4 different occasions the manager (Erick) acted clueless and hid in the corner because he didn't know how to handle the situation and knew I was angry, he would then allow his employee take the heat because he was too scared. When his employees finally would address him because they couldn't fix the problem, he would address you as if he's never seen you in his life and follow with promises to call his sources in the morning to fix the matter only to never call you back! When i physically returned he would then make promises to fix my problem if I would come at more convenient times, because the companies they deal with were always closed, this guy was full of shit and I have no idea how the hell he's a manager! He can barely speak, he can't even look you in the eye because he's so irresponsible. Point is because of their mistake I would have to pay additional money to get my premium to a rate near to the amount I was promised. This place is full of crooks and you should stay away at all costs! Don't let the low pricing fool you, it's a trap for working class citizens who don't know better. SMH, this place should be ashamed. Stay away at all costs! read more

Worse customer service ever! I went there to get insurance quote as the location is nearby my house...After 1H + of wait time I asked how long should I wait for just a quote...and a lady who works there,Joselyn, basically told me that I can leave and nobody force me to stay...very unprofessional to say that to a prospect customer who has been waiting for an hour!!! It was also a hot afternoon and there was an elderly man who was there for almost 2 hours...they did not even offer water! I called the manager Erick to compalain about this poor customer servcie experience and he was very helpful and understanding...that will justify the one star... read more