If you get lucky enough to speak with Vanessa you will be in the most capable hands. She is an angel and helped me through a stressful situation where my car got impounded. I shopped around and found this insurance. Best rates. Even got a discount! Highly recommend. read more

I'm the happiest customer Freeway Insurance ever had! Their prices are just right for me. I'm glad I went with the best company in town...I love the friendly staff always there for us in our language, too. Wow, these guys are incredible read more

I have had the worse experience with this cut rate insurance Brooker!! Of course, originally Karen Ruacho (a Freeway local agent Rep) was so very attentive, to my needs, but that all changed in an instance once she got me to sign a policy with them with National General. For weeks after that I needed a simple answer to why my payments jumped from $389 to $410 totally different than what I signed the policy for. She NEVER once got back to me then just yesterday when I submitted to her my updated driver's record from the DMV (with a clean record, wanted to sign a new policy with them with a clean driving record) she replied with a 10 word text but never called me when I literally pleaded for a phone call for assitance. I calle their customer service line 714-252-2500 and dealt with much of the same even had a service rep there named Michael lie to me and called himself Leanoardo, he must have got a good laugh at me with the rest of this unprofessional and ineffectual team at Freeway Insurance. I realized later why Michael lied it was so he could leave himself an out- to hang up on me, which he did, during the phone call. I must have said something that ticked him off so he hung up on me during the policy enrollment he was conducting. I of course have since switched local agents and will NEVER utter the name Freeway Insurance form my mouth unless it's to warn others to stay away from this cut rate laughable Insurance Agency!!! They don't care about customer service only getting their mitts on your $ read more

vanessa was a great person in helping my fine a great coverage on my insurance. I recommend her if anybody needs any help with their insurance thank you very much Vanessa. read more

Vanessa is amazing, she saw my frustration and my urgency for car insurance. She layed out everything for me from my previous accidents when I'll be clear of my record and she shopped with different carriers until she found something that was fair. Shop with Vanessa if you want a pleasant experience! read more

Best Insurance in the game especially with Karina on their team!! She's so patient and provides such helpful advice and support. This was my first time working with them and was immediately surprised with how well I was taken care of. If you're looking for affordable reliable coverage, this is the place!! Thank you again Karina, I hope you know how much you've helped. read more

Karina was so very helpful polite Very knowledgeable .. highly recommend deeeway insurance .. Karina took me right on the spot .. and took care of me . read more

They denied my claim; this place is a complete scam. They just want your money. Please report Gracie and Rubi to the better business bureau and to the department of insurance. They need to shut this place down and take away there licenses. Por favor no confien en estas vivoras nomas quiren su dinero! Reporten este negocio y a estas senoras al better business bureau y al departamento de a seguransa read more

Ask for Vanessa!!! She took extra time to go over and explained which policy suits me best! I thank her for that! Also she was able to get me the best price as well! Very professional! read more

Best insurance in town, Don't hesitate to stop by and talk to Vanessa she will take care of you and give you the best rate possible. Highly recommended read more

ASK FOR VANESSA!! After being rejected at several insurance companies, Vanessa went above and beyond to get me a policy, and took the extra time to get me the best quote imaginable.she was very professional but friendly enough to make me feel comfortable to getting insurance here and made sure I understood my policy before signing up. I hope her higher-ups know they have a star at this location. read more

Derek Avery is awesome, if you need help finding insurance he is your guy. He will go the extra mile to find you what you need and is courteous, professional, and friendly. read more

i was in need to get insurance like everyone and Venessa Contreras was not only professional but quick and efficient at finding me a policy that's fit within my budget 10/10 would shop here again for a policy for my car here again read more

Buena atención al cliente,muy buen servicio de atención tienen buen presupuesto fácil de entender la situación concurrida en mi póliza

Great service! Super friendly environment! I went to other places and they are super aggressive but Vanessa is very kind and friendly and works hard to get the best prices! 100% recommend this location. read more

Ana Sayuri Villagran genuinely cares about the clientele. I was very impressed by her vast knowledge as she clarified my questions. For something as important as choosing the right car insurance I am thankful for Cost-U-Less Insurance/Freeway Insurance. They really do care. read more

Update after the response from costumer service I called and all the same no help at all!! Please stay away of this place they're liars! I tried to get insurance from this place. They are all scammers specially the Manager Rubi Yanez. I got insurance from her and I got scammed PLEASE STAY AWAY FROM THIS PLACE IF YOU DON'T WANT TO GET SCAMMED! En esta oficina solo les importa el dinero no los clientes! Si no quieren ser VICTIMAS DE FRAUDE ALÉJENSE DE ESTE LUGAR!! read more

This place is a scam, rubi got my information and put me on a wrong quote, now I have to pay more money on top of what we discussed. They also want me to pay more money to change to the quote that we discussed,,,note to self, record conversations with people who can't do business... thank you for wasting my time and money. read more

I have to say that's Cost-U-Less Insurance have made it very easy for me to get insurance for my cars at a very low cost. i'm really thankful for the help of "WilliamTobar" and helping me out with getting insurance for my cars made it really easy and fast .thank you read more

Just went back for my 6 month review and they saved us over $300. Thank you Vanessa and Rubi.

I really love this place. Rubi did a great job in helping my son find insurance that he could afford without breaking his bank!!!!! "THANK YOU RUBI FOR HELPING US OUT" read more

Im really happy with the service here ive never seen someone go the extra mile to find us the best possible price thank you alejandro sanchez for the excellent custumer service. read more

Well to start off great customer service as soon as I passed through the door I got greeted, the I was promptly asked if I needed help by Rubi Yanez and of course with a smile and great attitude to help me. As soon I sat down I was asked how my day was going and what she could help me with ... an I let her know my situation and she started to work an before anything else she told me that she had something for me so I said ok cool I figured it was going to be around the same price of my previous insurance. No, not at all she got me an insurance that was $275.00 dollars cheaper and she was super exited to have do no this for me if it wasn't for the fact that I was going to save that much money a month I think she would have been more exited about that than me. That made me feel great because she cared about what I needed and she was happy to save me money big time best customer service I have received in years from an insurance company so I'm shorter term please go to cost u less and ask for Rubi Yanez she will treat you great like you are family and she will help you with what you need and or she will give you the best option. Thank you Rubi you are awesome read more

Rubi helped us get our insurance. Made it such an easy experience. Was able to work with our budget and even gave us better coverage than what we had before. Great coverage, good price and being helped with a smile the whole time is the best. read more

I was looking for a more affordable insurance, so I decided to come check this place out. Best decision I have made, Victor was very helpful, professional, and very friendly. He found an insurance that was in my budget, and had the coverages I needed, I was very impressed with this place, defiantly staying with them. read more

I was helped by Mayra Santos. She helped me find the best rate possible for my car insurance! Really recommend it and go straight to her!

All the people reviewing on here are basing it on their customer service in-house. If I had to base my rating on customer service I would give them 5 stars. But this is beyond them. They treat you so well when you are a potential customer and kiss your feet so you can sign under their s*** policy. Stay away from this place, it's not actual insurance BUT a 3rd party broker that finds the lowest of the low coverage for you through Adriana's insurance/ Freeway insurance who are then double brokered out to tiny unreputable insurance companies based off in the middle of no where - meaning when you get involved in an accident you will be calling an office somewhere in Iowa. These places are designed to steal money from people who have no idea how the insurance world works and its incredible how they get away with it. If this review is not enough for anyone reading this then by all means sign with them, it will be the worst mistake you have ever made. Please see the review on the brokered out company to which we were assigned to in my other review - it will go more in depth. read more

Thank you Rubi and Vanessa! No hassel with my quote and speedy service. Got what I need at a great rate. By the yime I got to the office most paperwork was filled in. Got my quite and insurance during my lunch break. You ladies are amazing! read more

Great set of ladies. I was assisted immediately and these ladies found me a great deal. What sold me was the customer service and knowledge of insurance. Thank you so much! read more

Amazing service! I walked in and got helped immediately. My advisor Victor was very helpful and made sure I made the best choice. I have been insured with this company for about 3 years and I don't regret it! They make sure you get the best affordable deals! read more