Heyyy everyoneee !! Natalie helped me out!! Incredible work! I was able to open a new account and obtain a loan!! Come stop by and get yours today!! Let's goo!! - the bank :) read more

I Had the best customer service experience here today by Ariana. I came in and bought a few money orders and I happen to be short a couple of dollars and I only had my debit card, instead of her charging me a fee to use it or sending me off to go back to my bank, she blessed me with the money out of her own pocket! Thank you! No one has ever done that for me! Of course I'm going to go back and repay her lol. I am glad there are still kind people out there like this. Thank you! read more

Came here because my bank was going to hold my check for 10 days and I needed to pay some bills and things, so came here and Jose was outstanding and very nice and friendly and answered all my questions and fixed my concerns. He made sure he explained everything he was doing. He made me feel welcomed and apart of the ACE family. Will definitely be back and will definitely tell my friends and family about Jose and this company. read more

Initially went to this store to send money to Guatemala. On that ocassion the lady was helpful and the money was received in a timely manner. I returned a few days later because I needed to send another payment to the same person. This time was a different woman. I handed her the paper of my first transaction and told her to please send exactly the same. She collected the money and gave me the papers for this second transaction. The money was not received. She didn't bother to include the name of the bank and didn't ask for bank account, and I should have be more on top. I returned to the store and explained and she said nothing she could do that I needed to call Money gram to get a refund. Why? Couldn't they fix it since it was inefficiency from their part? She said called to call the number. When I ask for the number she just gave me a blank stare. I prompted for a reply. I think a manager was sitting next to her counting Pennies or appear to make himself working. We exchanged words and told me they were trying to help and once she highlighted the number to call he said not to come back to the store. Poor customer service. The woman is the typical passive aggressive who really doesn't want to help. I called money gram and will get my refund. But this business made me waste my time when it should have been resolved easily. Needless to say won't come back to that place. Ever!!!! read more

Joanna was very helpful and kind . I had great service from her . I walked in to cash a check and for my suprise Joanna give me so much information on Flareaccount . I was able to obtain a Visa card now i have direct deposit no need to struggle finding a place to cash my checks. My direct deposit comes in 2 days before pay day, Ace Cash Express has more services than just cashing checks . read more

Service was super quick and Liz was super helpful, and friendly. Definitely coming here more often

Great speedy service today! Awesome customer service too! The staff were so pretty and nice :) Def coming again!

Outstanding costumer service!! I've been cashing my checks here for years now and the service is always fast and easy very professional and helpful staff thank you Chris and Yadira for your great costumer service!!!! read more

Came here to cash a check due to my bank having issues and VIANEY went above and beyond to assist me in every way possible.. I recommend this place to whom ever needs check cashing services ! read more

I Drove on Friday with $250 Dollars to pay my insurance.......so I went to Ace Cash on Roscoe and Van Nuys .....i paid 3 Dollars for the fee ..... Deposit $220.....in Cash .....today is Saturday and I checked my card....it only has $129...on it .... I can't find my receipt ....i remember telling the Mexican Lady that I really Need it to Be $220 .... Now they are saying I wasn't in there store and I'm not in there system......that I need to call the Better Business Bureau.......or small Claims .... To All The People that go to this location .... Please don't come here .....they give you attitude.....they don't want to help you ....they want to steal from you .........5 days have passed and I have a case number .....they are reviewing the Cameras and checking System in there computer.....thats all they tell me ....waiting ....... I keep calling them ....and they are still telling me they are investigating........its 4th of July....and they still can't give me a answer .....Don't trust this folks anymore ....please find another location to Do your Business.....please go somewhere else ....they even cancelled my card without me knowing......this people are crooks......... They cancel my Credit card without me knowing ....and I never heard from them again ... Dont do Business with this crooks . read more

I have been coming here for years,when Mr. Jose was the manager, most of the staff knows me well, they are always so polite and nice, BUT they have this older lady Mara one of the rudest. Today she tried to catch a attitude because i told her she is RUDE. Then tried to speak Spanish so i wouldn't understand but I speak and understand spanish very well. I asked the other rep if I could just wait for her and she said yes and told her you know me very well im never rude and never say anything. If she doesn't have the customer service to work here she should really consider another job. MARA WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED OVER THE 8 PLUS YRS I HAVE BEEN COMING HERE! read more

I been visiting this center for several years and I have never had an issue. Everyone I spoke with has been very professional and knowledgeable. I do agree that at certain times this store can become packed, but the solution to that is to go at a different time or go to another store. Either way I will still be a loyal customer. read more

Real good place to ever get a payday advance..fast..easy..and what I love about it most is that if its your first time taking out a payday loan with them they do not charge you interest! Great service..waaaaay better than other places I have been when Im in need of a loan. Thank y'all for making it easy when people are in need. Thumbs up! read more