One of my favorite Credit unions!!! It's very elite and the customer service is exceptional!!! This…read morelocation is most convenient for me and I absolutely love it!!!!! The ATM is where I always go to, but if I don't have my card with me I can use my license and that let me do my transactions. They are very nice and fast service. They even have a restroom inside, which is rare for banks/ unions. It's always clean inside and very welcoming. It is located in a very busy plaza , but you will eventually find parking. I suggest this Premier America if you want to make a quick transaction and less hassle. Five stars for me! -Marshay D.

I chose Premier America Credit Union because they were the only financial institution able to help…read moreme with a court-ordered blocked account. Before this experience, I didn't even know what a credit union was, but the entire team made the process smooth and stress-free. Patrick helped me open the account and was extremely professional, knowledgeable, and helpful. He took the time to thoroughly explain how everything works, which I truly appreciated. Justin and Alex have also been incredibly patient and supportive throughout this entire ordeal. Every time I walk in, I feel genuinely welcomed, and it means a lot that they always remember who I am. The level of personal care and customer service here is exceptional. I'm very grateful to have found Premier America Credit Union and highly recommend them.

The Teller Jovani was great he helped me resolve my issue with my coin deposit. Thank you!!!read more

This little credit union branch is the best. Perfect location. Secure ATM. Always find parking…read more Starbucks next door. Staff is friendly and go out of their way to help you. I love giving them my business. Hidden gem. Love them.

This BMO has a deposit taking ATM that's open. I wish it wasn't so hard find these. The outside…read morelooked very clean. I didn't go inside but from the outside it looks not too busy. Btw the receipt took a bit to print, at least with the cheque images, so just wait a little longer. I was walking away already and I looked back and saw my receipt hanging lol but fortunately no one was behind en queue. All in all I'm glad I finally found one semi-close to me.

I had my car broken into on October15th and my BMO business debit card was stolen. I could not…read morereport it until the 16th although I tried to several times that evening. Very frustrating. I finally get some on the phone on the 16th told tell them my card was stolen and they assured me that no charges happened on the 15th. Relieved. But, the following day I go to the bank to double check and sure enough there were 2 $1,000.00 dollar charges on my business account. The bank filed a claim but they did it on the wrong account -on my regular checking! So I had to re-file a claim and just received a response that the transaction happened before the card was stolen! This is BOGUS. I could not report on the 15th cause there is no 24 hour service!! I have now filed a complaint and had to refile the claim and now have to call on Monday. Not happy with this service and the thinking capacity of the BMO fraud dept.

We were searching for a good CD rate and after checking Chase and Citi bank rates and for how long,…read morewe found out that Cathay Bank was the best because of their 3.5% but for 12 months CD. Others were slightly higher, but only for 4 months. Joan Chiang and Ashley He were extremely helpful in providing us with their time and experience. Ms. Chiang helped us open a new account and a 12 months CD. They were all very helpful and patient with us.

I received a call from an assistant manager in your Northridge office today. He was researching a…read morelarge deposit ($45,785.27) that was made out to my company, Structures Unlimited and myself, James Bean. He stated "something just didn't seem right". Well his intuition was spot on because THIS CHECK WAS STOLEN! It was a refund from the Federal Government that was sent out in October of 2022 for ERTC (Employee Retention Tax Credit) that was offered post Covid. It was never received and I am still in the process of obtaining a replacement from the IRS, which would have been immediately rejected if the check showed that it was deposited. I wanted to commend your employee, Scott Okiishi, for his diligence in detecting this fraud. He exemplifies his position as Assistant Deposit Fraud Manager. Sincerely, James Bean

I opened a new account today and I'm a little disappointed. I can't believe how I was treated by…read moreIris. I mean, it was so top tier, professional and thorough that I cannot believe I put myself through so many years of mediocre banking before joining California Credit Union. Wait, you do realize this is a 5 star review, right? From the moment I walked into this very nice and clean office I was pleasantly greeted, and immediately well treated. Iris was so friendly, helpful and efficient. She walked me through every step of the process and helped set up mobile banking and ensured I was good to go. No rush, no pressure - just great customer service. I'm so happy I joined. I'm also excited about the promo for $250. Thank you Iris, you're amazing!

I had a great experience at the North Hills branch, I was thinking of switching my accounts over…read moreand the teller by the name of Erick helped me out and told me what they offered, will definitely be back in the near future!

We have been banking with Logix for several years, and our past experiences have generally been…read morepositive. Unfortunately, a recent interaction at the Woodland Hills branch was deeply disappointing. In December, my husband visited the branch to deposit the second of two large checks of very similar amounts. After looking up our account, an attendant took the check away to consult with a manager (initials G.B.) without providing any explanation. When the manager came over, he did not introduce himself or explain the situation. Instead, he abruptly asked, "What's up with these checks?" His tone was condescending and inappropriate. The interaction was upsetting enough that my husband later chose to address it directly with G.B., giving him the opportunity to apologize. G.B. claimed he did not recall saying this and stated that they use "certain standard verbiage." He offered an apology only in the form of being sorry that my husband felt offended, without taking responsibility for his conduct. We strongly disagree that "what's up with these checks" is acceptable or standard language to use with customers. At a minimum, the manager should have introduced himself, explained the concern, and allowed my husband the opportunity to respond. A few days later, my husband contacted Member Services to report the incident. The representative agreed that the treatment was unacceptable. However, it has now been two months, and we have received no follow-up from the bank. We expected, at the very least, a letter of apology and some indication that the issue had been addressed. This experience has significantly diminished our confidence in the level of professionalism and customer care at this branch and with Logix.

I would like to express my sincere gratitude to Zina and Hannah for the incredible work they do…read more They are not only outstanding in their roles as customer service representatives and employees of the bank, but they are truly exceptional human beings. During one of the hardest moments I've faced, they supported me with genuine kindness, patience, and compassion. Their positive energy and the way they treat every client who walks through the door is something truly special. It goes far beyond regular customer service -- it comes from the heart. Because of them, this bank has become more than just a place I go for financial needs. It has become a family to me. I appreciate everything they do, and I am deeply grateful for the care and respect they show every single day.

I just started coming to this branch after the Plummer branch at the Northridge Mall closed. I'm…read moreold school and like going into a bank. Also, if more people used in-person banking, more jobs would be secured. Let's face it, the more tech is used, the less corporations need to pay humans. So visit a branch today! lol Jacob was very helpful in guiding me out of line and taking care of my transaction. We had a little bit of time to share some local places we liked before another customer came in and needed Jacob's help. We bid each other a happy weekend and I departed. Jacob's pleasant and professional demeanor makes me want to return to this bank. Cheers! "CC"

Made a quick stop at their drive-thru atm Saturday afternoon, there was no line upon arrival and I…read morewas able to get money out in a jiffy. It is located off a busy intersection but have plenty of parking space and the plus of one drive-thru atm machine. I am a long time customer of this bank when it used to be "union bank" and this was my preferred location when I lived closer. I'm glad U.S. Bank kept this location and converted.

Opening an account with Financial Partners Credit Union was incredibly easy, and their competitive…read moreCD rates made the decision even better. Their checking account has no fees as long as you're a member and maintain a minimum balance in savings. My mother and I both made the switch, and we couldn't be happier! A special shoutout to John H., who was extremely helpful throughout the entire process. His great customer service made everything smooth and stress-free. I'm excited to continue my financial journey with Financial Partners. Plus, they're a credit union--not for profit, but for the community. What more could you ask for? Highly recommend!

True story.... I have a recorded call with a representative of the company that misguided me in…read morewaiting longer than I should have to go about a certain situation. Had I been told how things should have been handled correctly, none of what I'm going through would have transpired. The bank manager even signed off on the issue at hand and to be transparent I feel as if maybe that's why I'm being treated as a criminal. A simple mistake transpired and I do not owe this bank a dime and yet they put me in a system where I can't open another bank account. They have the power to undo this so I could at least go elsewhere and all they are doing is reading policies and procedures instead of really taking the situation at hand under the microscope. Going in more than once and pleading with the upper management, I was so distraught considering the fact that what happened was a direct result of the back office's instruction. Not to mention this whole time, I was in the process of burying my 10 year old son, and whether or not they wanted to bank with me or not, the fact that they would place me on such a restraint of not being able to open anywhere just dumbfounds me. I literally can't go to any bank, whether it be an online branch or a physical walk in branch. No online bank, nothing! They put me on a system that no institution no matter the entity will even consider giving me an account. All they had to do was remove me from said system to at least part ways but give me a chance to bank somewhere else. They kept going back and forth blaming policies and procedures. This credit union is known for its intimacy. Isn't this what a union is for?!?! I had no bad history nor did anything that transpire seem fishy our whole relationship though short lived. I understand if they don't want to continue a banking relationship. But tarnish the possibility to? I have 7million followers on TikTok and 4 million on Instagram. I can't wait to host a live and see what the people say. I already know who my co-hosts are going to be. One thing I can always count on are my loyal followers. They always help share and repost. To be continued.....

Interestingly enough this is my checking account bank this location is I believe my branch. I've…read moredone all my checking since I switched banks with US Bank and I've always gone to this location for questions use of the ATM etc. It's inside of the Ralph's supermarket but I've always considered it my bank my branch. However, I have a different personal situation why you need it to talk to somebody at the branch because I needed to know how to open up a specific type of account and what documentation was needed and is simply awesome general questions. I did bring some documents with me and they were of high importance and couldn't be left with just anybody. I did see somebody and the private office to the side and it looks like maybe they've been having a personal conversation with somebody there or what I could overhear they weren't really speaking about accounts. So I stood in line and figured I would ask the gentleman behind the window. I did explain why I was there and he mumbled something that I couldn't understand but it was to the effect that he didn't know. He then motioned that I needed to wait to talk to the person sending next to him helping another customer. That person then provided me with some very very vague information but then explained in lieu of his vague information I would need to leave My original legal documents with them to see if the account could be approved etc. I thought to myself let me understand this you didn't provide me in any information you were very very very very very vague and now with your lack of ability to know anything about my question you want me to leave legal documents originals in your possession? This was at the point I thought to myself nope time to walk out. I went to another bank not too far away and let me tell you the customer service was amazing and the thoroughness at which they were willing to immediately help me and guide me with simply amazing. Maybe these two US Bank tellers should get trained by the other bank down the street.

Heed my warning, if you run a small business or nonprofit, don't bank with this location or US bank…read morein general. Not only did they allow two unauthorized ACHs with the same ID as a first legit almost go through, (we were without 10,000 for several days) we weee told a letter could be produced to any creditors that caused payments to bounce. I called this location today after being told this was possible, only to have to repeat myself four times and was told this wasn't possible, then the teller asked her peers or boss at my request, to be told I have to call customer service. They should be paying me to fix their issues.