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    First Financial Credit Union

    3.4 (17 reviews)
    Closed 10:00 am - 6:00 pm

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    Services - First Financial Credit Union

    Personal banking

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    13 years ago

    There is usually only one teller and on pay day it can take forever to get through the line. They are friendly and the rates are decent.

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    Ask the Community - First Financial Credit Union

    Review Highlights - First Financial Credit Union

    And when I say folks, I'm primarily referring to the Granada Hills Branch Manager, Leslie Roberts.

    Mentioned in 3 reviews

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    One of my favorite Credit unions!!! It's very elite and the customer service is exceptional!!! This…read morelocation is most convenient for me and I absolutely love it!!!!! The ATM is where I always go to, but if I don't have my card with me I can use my license and that let me do my transactions. They are very nice and fast service. They even have a restroom inside, which is rare for banks/ unions. It's always clean inside and very welcoming. It is located in a very busy plaza , but you will eventually find parking. I suggest this Premier America if you want to make a quick transaction and less hassle. Five stars for me! -Marshay D.

    I chose Premier America Credit Union because they were the only financial institution able to help…read moreme with a court-ordered blocked account. Before this experience, I didn't even know what a credit union was, but the entire team made the process smooth and stress-free. Patrick helped me open the account and was extremely professional, knowledgeable, and helpful. He took the time to thoroughly explain how everything works, which I truly appreciated. Justin and Alex have also been incredibly patient and supportive throughout this entire ordeal. Every time I walk in, I feel genuinely welcomed, and it means a lot that they always remember who I am. The level of personal care and customer service here is exceptional. I'm very grateful to have found Premier America Credit Union and highly recommend them.

    Logix - Woodland Hills Branch - Fourth Of July decorations at Logix!

    Logix - Woodland Hills Branch

    (265 reviews)

    Woodland Hills

    We have been banking with Logix for several years, and our past experiences have generally been…read morepositive. Unfortunately, a recent interaction at the Woodland Hills branch was deeply disappointing. In December, my husband visited the branch to deposit the second of two large checks of very similar amounts. After looking up our account, an attendant took the check away to consult with a manager (initials G.B.) without providing any explanation. When the manager came over, he did not introduce himself or explain the situation. Instead, he abruptly asked, "What's up with these checks?" His tone was condescending and inappropriate. The interaction was upsetting enough that my husband later chose to address it directly with G.B., giving him the opportunity to apologize. G.B. claimed he did not recall saying this and stated that they use "certain standard verbiage." He offered an apology only in the form of being sorry that my husband felt offended, without taking responsibility for his conduct. We strongly disagree that "what's up with these checks" is acceptable or standard language to use with customers. At a minimum, the manager should have introduced himself, explained the concern, and allowed my husband the opportunity to respond. A few days later, my husband contacted Member Services to report the incident. The representative agreed that the treatment was unacceptable. However, it has now been two months, and we have received no follow-up from the bank. We expected, at the very least, a letter of apology and some indication that the issue had been addressed. This experience has significantly diminished our confidence in the level of professionalism and customer care at this branch and with Logix.

    I would like to express my sincere gratitude to Zina and Hannah for the incredible work they do…read more They are not only outstanding in their roles as customer service representatives and employees of the bank, but they are truly exceptional human beings. During one of the hardest moments I've faced, they supported me with genuine kindness, patience, and compassion. Their positive energy and the way they treat every client who walks through the door is something truly special. It goes far beyond regular customer service -- it comes from the heart. Because of them, this bank has become more than just a place I go for financial needs. It has become a family to me. I appreciate everything they do, and I am deeply grateful for the care and respect they show every single day.

    U.S. Bank Branch

    U.S. Bank Branch

    (27 reviews)

    North Hills

    Interestingly enough this is my checking account bank this location is I believe my branch. I've…read moredone all my checking since I switched banks with US Bank and I've always gone to this location for questions use of the ATM etc. It's inside of the Ralph's supermarket but I've always considered it my bank my branch. However, I have a different personal situation why you need it to talk to somebody at the branch because I needed to know how to open up a specific type of account and what documentation was needed and is simply awesome general questions. I did bring some documents with me and they were of high importance and couldn't be left with just anybody. I did see somebody and the private office to the side and it looks like maybe they've been having a personal conversation with somebody there or what I could overhear they weren't really speaking about accounts. So I stood in line and figured I would ask the gentleman behind the window. I did explain why I was there and he mumbled something that I couldn't understand but it was to the effect that he didn't know. He then motioned that I needed to wait to talk to the person sending next to him helping another customer. That person then provided me with some very very vague information but then explained in lieu of his vague information I would need to leave My original legal documents with them to see if the account could be approved etc. I thought to myself let me understand this you didn't provide me in any information you were very very very very very vague and now with your lack of ability to know anything about my question you want me to leave legal documents originals in your possession? This was at the point I thought to myself nope time to walk out. I went to another bank not too far away and let me tell you the customer service was amazing and the thoroughness at which they were willing to immediately help me and guide me with simply amazing. Maybe these two US Bank tellers should get trained by the other bank down the street.

    Heed my warning, if you run a small business or nonprofit, don't bank with this location or US bank…read morein general. Not only did they allow two unauthorized ACHs with the same ID as a first legit almost go through, (we were without 10,000 for several days) we weee told a letter could be produced to any creditors that caused payments to bounce. I called this location today after being told this was possible, only to have to repeat myself four times and was told this wasn't possible, then the teller asked her peers or boss at my request, to be told I have to call customer service. They should be paying me to fix their issues.

    First Financial Credit Union - banks - Updated May 2026

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