I highly recommend Eugenia at Logix Federal Credit Union! She helped me with a lease buyout, a…read morepersonal loan, a credit card, and also assisted with checking, savings, debit card setup, online banking, and direct deposit. She made the entire process seamless. From the moment my son and I walked into the Woodland Hills branch, we were greeted right away. The office is so welcoming, and the entire staff was warm, friendly, and made us feel right at home. Eugenia is knowledgeable, dependable, and so flexible with my busy schedule. She went above and beyond to answer all my questions and made everything stress-free. If you need help with checking, savings, loans, credit cards, or even online banking, Eugenia is the person to see. She is a true asset to Logix, and I'm so grateful she's my go-to banker. Thank you, Eugenia, for the outstanding service.

Horrible service from here. Wasted over an hour with for no help whatsoever. I was denied a…read morepersonal loan previously for having credit debt and this time after I had attempted to apply again with higher credit and closer to no debt compared to last time, I was denied for new reasons that were not mentioned previously at all. This led to 2 hard credit inquiries that could have been completely avoided if they were clear from the beginning rather than making reasons after already damaging my credit. I would not suggest anyone goes here as you will only waste your time and hurt your own credit.

Sharing my first time into a Logix store ever which was not the best experience. When I approached…read morethe front desk rep working on 9/4 at 11:00-11:36, I came with the request to simply talk with a loan officer. The exchange that followed was not pleasant and when I noted this to the rep, the response was "that's how you are taking it" which lead me to want to speak with the manager to complete my reasoning for coming in. In the future, if someone is asking that question, what I would have preferred is for them to simply say: "to speak with a loan officer, an appointment is needed. Can I make you an appointment?" I would have made my appointment and came back at the time set. Hope my future interactions with logix reps will be different as this is the location that I would like to go into if ever needed. The three stars is solely for the kind manager that answered my questions and was willing to help following my first interaction.

I am a new customer to Logix, Tarzana branch. As never being a customer of a Credit Union, I am…read moreextremely impressed with the service and friendliness compared to many of the large banks. My dealing with Jonathan Roldan on establishing a membership and opening accounts went very smoothly. The personal service is great. At the front desk, Khristal was welcoming and very polite. I have never met the Branch Manager Nancy Nuno in person, but have communicated with her by email and she was very cordial and courteous. Being a new homeowner in Tarzana I'm happy that I decided to walk in to this branch!!

Just leaving a comment to state that this location has been moved to the following address:…read more 19538 Ventura Boulevard Tarzana CA 91356 :)

I am a longtime Kinecta member. The branch on Victory Blvd. has become my favorite branch because…read moreof the terrific customer service I receive each & every time from Yvette. She is remarkable. Yvette has valuable advice during my many window visits. She saves me time and effort by quickly informing me of updates, changes, account possibilities, interest rates.. everything to do with my personal banking needs. The secret to Yvette's professionalism is providing information that is specific to my goals. Her title is Personal Financial Advocate, and she truly does advocate for the customer. Thank you, Kinecta!

Deanna is Absolutely the Best! Also Henry Please commend fir me 7/1/26 member fir over 30 yearsread more

Came here after several months to get some work done and it was super hot outside. I decided to try…read moreout their seasonal fall drink called the Salted Caramel Apple Matcha Latte. I think I barely got to taste the matcha because the salted caramel flavor was stronger but at the same time it wasn't overpowering. I definitely did wish to try some more matcha in the drink so I was hoping that me constantly shaking the drink could give more of that earthy flavor I was hoping for. I also feel like I could always taste the syrupy texture of it with the drink. LIke it wasn't fully dissolved in with every sip. Anyways, overall the staff here are always friendly to greet us when walk in, no matter if you're just coming in to sit and chill or just working on the ATMs. I think the drinks aren't extraordinary but they are something. Also, recently when I did work here I found the music to be super slow and it was hard not to feel like falling asleep. I think I prefer a higher tempo but I can easily resolve that next time by wearing headphones. Lastly, there are bathrooms located inside which is very convenient and the inside is always clean and well-taken care of. Sometimes the staff are very loud and talking excitedly, but nothing too off-putting. PS You can also book the private study room corner if you have a Capital One card I believe online on their website!

One of the worst dessert and customer service experiences I've ever had. The dessert was…read moredisappointing, but what made the experience even worse was the extremely rude and unprofessional customer service. Customers should be treated with basic courtesy and respect. I strongly suggest management provide better customer-service training and hire staff who understand how to interact professionally with customers. Unfortunately, this experience was so unpleasant that I would not return.

The customer service at this bank has been amazing very courteous and attentive to my needs. I've…read morehad a business account here for 10 years, and they have consistently provided excellent service, especially Sou Adabdar at the Woodland Hills branch. Highly recommend! Earl

Was pre-approved for a home loan and was able to secure my financing through this bank. The loan…read moreofficer named Gerry was amazing!! He took his time and walked me through every step! Patiently explained the entire process (takes a bit of time) and made sure I understood. I accidentally called him on a Sunday, he answered my call, and all my questions. Never rushed me off. Very kind and thoughtful.

I never had to wait over 4 hours for someone to answer a phone call due to their new digital…read morebanking system. That did not happen! I gave up in disgust. This is wrong on so many levels. I should charge PA for the inconvenience and lost time! Regardless, beginning tomorrow we will look for a new Credit Union.

I started banking with Premier America a few months ago. I always went to the branch in Simi Valley…read moreand they've always been so professional and helpful. When I went to a different branch for assistance, my experience was not the same. I got told I would be helped shortly, proceeded to sit and wait and was ignored for almost 20 minutes until I had to get the attention of a worker again. I was almost ready to walk out until one of the employees who had just finished up with another customer, came to help expeditiously! So all this to say, I do not recommend coming to this specific branch, and the only saving grace was Ariga, who went above and beyond to help me out and did not make me feel rushed or like a bother. I really appreciate all of her help she truly is amazing at her job. She's the only reason the experience isn't 1 star!

This branch is horrible. I wanted to pay part of my credit card in cash because it was due and a…read moretenant paid me in cash. The bald teller refused to take any cash from me. This teller also refused to get the branch manager.The teller was also talking on his phone with earbuds in his ears so it was hard to tell if he was talking to me or his friend on the phone. I am a senior citizen with no criminal record and an 800+ credit score. After I called the credit card company. the rep. said I could have deposited the cash into the ATM. However, the ATM machine is right on Ventura Blvd and it is not a safe place to deposit so much cash. Also, this would be an extra trip that should not have been necessary.

I've been a customer for decades, long before this location (all locations locally) changed from…read moreCalFed to Citibank... this location is closest to home and minutes (2exits on 101) on the way home from Kaiser... AND it always is empty with both disabled parking spaces usually available. I guess for these reasons I have overlooked the racial profiling and cultural insensitivity, and even just lack of sensitivity to disabled clients in general.... But everyone has their breaking point. Ladies (Suzy T. & your team of personal bankers you know who I'm talking to... and Shan Mugan) STOP asking (actually it's unrelenting grilling of one question after another) people questions about their age, perceived disabilities, how much is your mortgage, how much is your house worth... maybe in Persian or Armenian that kind of invasiveness and insensitivity is not seen as rude but it is here. If you ask me why I often use a cane and I advise you I do not wish to discuss then this is your clue to STOP.... But nooo, not these ladies... they are like insistent toddlers that didn't get their nap. I'm not shy... I have told them over & over I don't wish to engage... a good manager would listen and address her team do it doesn't happen again. I sadly needed urgent assistance on a Saturday and as per usual this branch did the absolute minimum, I went to a different Branch come Monday & Lourdes and the amazing team at Reseda were so kind, helpful, informative WHAT A DIFFERENCE! But Reseda has always been great... Sharon & Fatima have been there for decades giving consistently excellent service, and while I was sad when David left Lourdes go above and beyond SUZY & THE TARZANA TEAM NEED TO GO TO RESEDA FOR CUSTOMER SERVICE TRAINING I wish Reseda was closer and had better disabled parking but it's worth the drive.

Sandra is quite literally amazing. She's the reason I opened an account with Banc Of California and…read morethe reason why I stay. If you stop by this location please request her!

Great services.Kind stuff serve with care and professionalism. Sandra Steven was very helpful and…read moreshe went out of her way to assist me with getting a new safe deposit box from other branch. I am so thankful for her so willing to help on my banking needs. It makes it so much easier.This type of services are rare this day.

Opening an account with Financial Partners Credit Union was incredibly easy, and their competitive…read moreCD rates made the decision even better. Their checking account has no fees as long as you're a member and maintain a minimum balance in savings. My mother and I both made the switch, and we couldn't be happier! A special shoutout to John H., who was extremely helpful throughout the entire process. His great customer service made everything smooth and stress-free. I'm excited to continue my financial journey with Financial Partners. Plus, they're a credit union--not for profit, but for the community. What more could you ask for? Highly recommend!

True story.... I have a recorded call with a representative of the company that misguided me in…read morewaiting longer than I should have to go about a certain situation. Had I been told how things should have been handled correctly, none of what I'm going through would have transpired. The bank manager even signed off on the issue at hand and to be transparent I feel as if maybe that's why I'm being treated as a criminal. A simple mistake transpired and I do not owe this bank a dime and yet they put me in a system where I can't open another bank account. They have the power to undo this so I could at least go elsewhere and all they are doing is reading policies and procedures instead of really taking the situation at hand under the microscope. Going in more than once and pleading with the upper management, I was so distraught considering the fact that what happened was a direct result of the back office's instruction. Not to mention this whole time, I was in the process of burying my 10 year old son, and whether or not they wanted to bank with me or not, the fact that they would place me on such a restraint of not being able to open anywhere just dumbfounds me. I literally can't go to any bank, whether it be an online branch or a physical walk in branch. No online bank, nothing! They put me on a system that no institution no matter the entity will even consider giving me an account. All they had to do was remove me from said system to at least part ways but give me a chance to bank somewhere else. They kept going back and forth blaming policies and procedures. This credit union is known for its intimacy. Isn't this what a union is for?!?! I had no bad history nor did anything that transpire seem fishy our whole relationship though short lived. I understand if they don't want to continue a banking relationship. But tarnish the possibility to? I have 7million followers on TikTok and 4 million on Instagram. I can't wait to host a live and see what the people say. I already know who my co-hosts are going to be. One thing I can always count on are my loyal followers. They always help share and repost. To be continued.....