We have been banking with Logix for several years, and our past experiences have generally been…read morepositive. Unfortunately, a recent interaction at the Woodland Hills branch was deeply disappointing. In December, my husband visited the branch to deposit the second of two large checks of very similar amounts. After looking up our account, an attendant took the check away to consult with a manager (initials G.B.) without providing any explanation. When the manager came over, he did not introduce himself or explain the situation. Instead, he abruptly asked, "What's up with these checks?" His tone was condescending and inappropriate. The interaction was upsetting enough that my husband later chose to address it directly with G.B., giving him the opportunity to apologize. G.B. claimed he did not recall saying this and stated that they use "certain standard verbiage." He offered an apology only in the form of being sorry that my husband felt offended, without taking responsibility for his conduct. We strongly disagree that "what's up with these checks" is acceptable or standard language to use with customers. At a minimum, the manager should have introduced himself, explained the concern, and allowed my husband the opportunity to respond. A few days later, my husband contacted Member Services to report the incident. The representative agreed that the treatment was unacceptable. However, it has now been two months, and we have received no follow-up from the bank. We expected, at the very least, a letter of apology and some indication that the issue had been addressed. This experience has significantly diminished our confidence in the level of professionalism and customer care at this branch and with Logix.

I would like to express my sincere gratitude to Zina and Hannah for the incredible work they do…read more They are not only outstanding in their roles as customer service representatives and employees of the bank, but they are truly exceptional human beings. During one of the hardest moments I've faced, they supported me with genuine kindness, patience, and compassion. Their positive energy and the way they treat every client who walks through the door is something truly special. It goes far beyond regular customer service -- it comes from the heart. Because of them, this bank has become more than just a place I go for financial needs. It has become a family to me. I appreciate everything they do, and I am deeply grateful for the care and respect they show every single day.

I am a new customer to Logix, Tarzana branch. As never being a customer of a Credit Union, I am…read moreextremely impressed with the service and friendliness compared to many of the large banks. My dealing with Jonathan Roldan on establishing a membership and opening accounts went very smoothly. The personal service is great. At the front desk, Khristal was welcoming and very polite. I have never met the Branch Manager Nancy Nuno in person, but have communicated with her by email and she was very cordial and courteous. Being a new homeowner in Tarzana I'm happy that I decided to walk in to this branch!!

I will not recommend this logix location. I've been banking with them for over 10 years with them…read morenow. I tried to ho to this bank yesterday but I didn't like the ambiance at all and the staff were not cordial. You could tell that they are not happy with there job, especially the person in front. She's not friendly at all. I've been to different branches but this location, I will never go there again. I was planning to open a business account, changed my mind. Lost a potential customer. I'm planning to close my other accounts there too. The staff there needs a better training for customer service.

About a month ago during the busy holiday season I was thinking about opening a new bank account…read morebut very apprehensive with signing on to yet another big sized bank. Due to so many bad experiences. Being overcharged, not getting client serviced properly etc. I am happy to say that my banking experience completely did a 180 the moment I crossed paths with Roland at the Warner Center branch. He was and continues to be very attentive, compassionate and helpful. Since day 1 of opening my account he has gone above and beyond to make every bank visit an enjoyable and convenient one. I am very happy I chose Kinecta Federal Credit Union and would recommend this bank to my friends, coworkers and family.

Horrible experience. Not sure how elderly people deal with them. I was trying to activate my…read moreMothers debit card for her. She was on the phone with me. She gave 5 pieces of personal information to 5 different people and no one could figure out and tell us that you have to call from the account owners phone number. Finally had them add my number to the account and it worked. Talked with 3 employees. a supervisor and a manager. No one could activate it. We were also given bad information on the process to activate. My parents have been with them since 1973. Didn't really matter enough for them to figure out the problem in their system and fix it. Sad customer service.

honestly love coming here! the staff is super friendly, and there are a good amount of tables and…read moredifferent seating styles to fit your needs! drinks are 50% off with a capital one card or discover card! they have a seasonal cherry matcha right now that i decided to try, it is super sweet, but good if that's what you're looking for! otherwise, i enjoy the honey lavender latte and caramel latte. sure, the coffee might not be the best, but i'm not a huge coffee person so i can't tell! if you're looking for exceptional coffee, maybe not the place for you. but if you want somewhere to catch up with friends or study/work with cheap drinks, this is the spot!

Great space to work from as they have lots of seating available and outlets to plug in your…read morelaptop/devices. They even have a small conference room you can book for meetings. The cafe is fine. I ordered an iced matcha latte but I'm so used to getting them from local coffee shops (Laidrey, Ring, Re:, Yonder, etc) that this one was just fine. You do get a 50% discount if you pay with your Capital One card so that's nice. There are staff members that are available to help with certain transactions since they have an atm machine inside, too. Overall, I think it's a good workspace if you're looking to spend an hour or two getting stuff done with minimal interruptions. The two times I've been here it was quiet and any chatter was kept at a low volume.

The customer service at this bank has been amazing very courteous and attentive to my needs. I've…read morehad a business account here for 10 years, and they have consistently provided excellent service, especially Sou Adabdar at the Woodland Hills branch. Highly recommend! Earl

Was pre-approved for a home loan and was able to secure my financing through this bank. The loan…read moreofficer named Gerry was amazing!! He took his time and walked me through every step! Patiently explained the entire process (takes a bit of time) and made sure I understood. I accidentally called him on a Sunday, he answered my call, and all my questions. Never rushed me off. Very kind and thoughtful.

This branch of Premier bank has great customer service, particularly by a staff member by the name…read moreof Annie. She always is so enthusiastic about being of help to me with my account. She has good leadership and is always so efficient. I feel valued as a customer by her.

I never had to wait over 4 hours for someone to answer a phone call due to their new digital…read morebanking system. That did not happen! I gave up in disgust. This is wrong on so many levels. I should charge PA for the inconvenience and lost time! Regardless, beginning tomorrow we will look for a new Credit Union.

I have been banking at this branch for over 5 years. I'm very happy with the exceptional customer…read moreservice I get from the branch manager Bashar as well as Nabil and the rest of the employees and tellers. I have no problem referring anyone for personal and/or business banking. Go and talk to one of the people I mentioned above and you will see for yourself

I've been a customer for decades, long before this location (all locations locally) changed from…read moreCalFed to Citibank... this location is closest to home and minutes (2exits on 101) on the way home from Kaiser... AND it always is empty with both disabled parking spaces usually available. I guess for these reasons I have overlooked the racial profiling and cultural insensitivity, and even just lack of sensitivity to disabled clients in general.... But everyone has their breaking point. Ladies (Suzy T. & your team of personal bankers you know who I'm talking to... and Shan Mugan) STOP asking (actually it's unrelenting grilling of one question after another) people questions about their age, perceived disabilities, how much is your mortgage, how much is your house worth... maybe in Persian or Armenian that kind of invasiveness and insensitivity is not seen as rude but it is here. If you ask me why I often use a cane and I advise you I do not wish to discuss then this is your clue to STOP.... But nooo, not these ladies... they are like insistent toddlers that didn't get their nap. I'm not shy... I have told them over & over I don't wish to engage... a good manager would listen and address her team do it doesn't happen again. I sadly needed urgent assistance on a Saturday and as per usual this branch did the absolute minimum, I went to a different Branch come Monday & Lourdes and the amazing team at Reseda were so kind, helpful, informative WHAT A DIFFERENCE! But Reseda has always been great... Sharon & Fatima have been there for decades giving consistently excellent service, and while I was sad when David left Lourdes go above and beyond SUZY & THE TARZANA TEAM NEED TO GO TO RESEDA FOR CUSTOMER SERVICE TRAINING I wish Reseda was closer and had better disabled parking but it's worth the drive.

Saw Kygo here over the weekend and it was (surprisingly) my first time at this stadium! I love the…read moreopen air atmosphere, and parking was INCREDIBLY easy. We parked across the street and were able to get out immediately after the show without a line. Security was very organized and kind. I felt safe coming into the theater as everyone either needed a bag the size of their hand or a transparent bag - it made the process so much quicker, too! I did, however, take away one star because the lines for merch and bars were incredibly disorganized. Everyone kept cutting and it took almost an HOUR. I understand that no one can really control cutters, but, I do wish there was some way to make that a little more organized as everyone seemed to have the same complaints.... Besides that, it was a great show in a clean stadium! Even the bathrooms were spotless (which is rare for a concert setting). I will absolutely come back here for another show if I have the chance.

Not only did the Woodland Hills Branch open multiple accounts for me several years ago, when all I…read morewanted was a checking account, I was just told today from their headquarters that all I needed was one account. I guess the "managers" everyone is a manager, get points for the number of accounts they open. They all paid the same interest rate. I had to deal with another branch to even get my checks that were promised, literally, for years.

Opening an account with Financial Partners Credit Union was incredibly easy, and their competitive…read moreCD rates made the decision even better. Their checking account has no fees as long as you're a member and maintain a minimum balance in savings. My mother and I both made the switch, and we couldn't be happier! A special shoutout to John H., who was extremely helpful throughout the entire process. His great customer service made everything smooth and stress-free. I'm excited to continue my financial journey with Financial Partners. Plus, they're a credit union--not for profit, but for the community. What more could you ask for? Highly recommend!

True story.... I have a recorded call with a representative of the company that misguided me in…read morewaiting longer than I should have to go about a certain situation. Had I been told how things should have been handled correctly, none of what I'm going through would have transpired. The bank manager even signed off on the issue at hand and to be transparent I feel as if maybe that's why I'm being treated as a criminal. A simple mistake transpired and I do not owe this bank a dime and yet they put me in a system where I can't open another bank account. They have the power to undo this so I could at least go elsewhere and all they are doing is reading policies and procedures instead of really taking the situation at hand under the microscope. Going in more than once and pleading with the upper management, I was so distraught considering the fact that what happened was a direct result of the back office's instruction. Not to mention this whole time, I was in the process of burying my 10 year old son, and whether or not they wanted to bank with me or not, the fact that they would place me on such a restraint of not being able to open anywhere just dumbfounds me. I literally can't go to any bank, whether it be an online branch or a physical walk in branch. No online bank, nothing! They put me on a system that no institution no matter the entity will even consider giving me an account. All they had to do was remove me from said system to at least part ways but give me a chance to bank somewhere else. They kept going back and forth blaming policies and procedures. This credit union is known for its intimacy. Isn't this what a union is for?!?! I had no bad history nor did anything that transpire seem fishy our whole relationship though short lived. I understand if they don't want to continue a banking relationship. But tarnish the possibility to? I have 7million followers on TikTok and 4 million on Instagram. I can't wait to host a live and see what the people say. I already know who my co-hosts are going to be. One thing I can always count on are my loyal followers. They always help share and repost. To be continued.....