I highly recommend Eugenia at Logix Federal Credit Union! She helped me with a lease buyout, a…read morepersonal loan, a credit card, and also assisted with checking, savings, debit card setup, online banking, and direct deposit. She made the entire process seamless. From the moment my son and I walked into the Woodland Hills branch, we were greeted right away. The office is so welcoming, and the entire staff was warm, friendly, and made us feel right at home. Eugenia is knowledgeable, dependable, and so flexible with my busy schedule. She went above and beyond to answer all my questions and made everything stress-free. If you need help with checking, savings, loans, credit cards, or even online banking, Eugenia is the person to see. She is a true asset to Logix, and I'm so grateful she's my go-to banker. Thank you, Eugenia, for the outstanding service.

I was very disappointed with the customer service I received from the receptionist at this bank. He…read morewas extremely rude and unprofessional, and his attitude made the experience unpleasant. As someone who also works in the banking industry, I understand how important it is to treat customers with respect, patience, and professionalism. Good customer service should be a basic standard in any bank, and this interaction fell far below my expectations. I hope management takes this feedback seriously and addresses the issue, as every customer deserves to feel welcomed and respected.

I want to sincerely thank Karin and Lexie at Logix Federal Credit Union. You both were efficient,…read moreprofessional, kind, empathetic, and incredibly hardworking. Your support didn't just help--it saved my home and, honestly, my well-being. I can never fully express how grateful I am. You truly have no idea how much of a difference you made in my life. You're absolute angels. I wish you both nothing but the best in life. Thank you again for everything. After nearly two years of dead ends, somehow--by true grace--an angel introduced me to another angel, who introduced me to these two angels: Karin and Lexie. If you're someone who's in any sort of non-traditional financial situation--don't give up. I personally received over 25 NOs before finding these women. Never stop searching for a solution, even when a loan officer tells you "there's nothing that can be done." Don't believe it. Keep asking. Keep hoping. I encourage anyone in a difficult or complex situation to reach out to Karin and Lexie. They changed my life. - Catherine R.

Sharing my first time into a Logix store ever which was not the best experience. When I approached…read morethe front desk rep working on 9/4 at 11:00-11:36, I came with the request to simply talk with a loan officer. The exchange that followed was not pleasant and when I noted this to the rep, the response was "that's how you are taking it" which lead me to want to speak with the manager to complete my reasoning for coming in. In the future, if someone is asking that question, what I would have preferred is for them to simply say: "to speak with a loan officer, an appointment is needed. Can I make you an appointment?" I would have made my appointment and came back at the time set. Hope my future interactions with logix reps will be different as this is the location that I would like to go into if ever needed. The three stars is solely for the kind manager that answered my questions and was willing to help following my first interaction.

I am a longtime Kinecta member. The branch on Victory Blvd. has become my favorite branch because…read moreof the terrific customer service I receive each & every time from Yvette. She is remarkable. Yvette has valuable advice during my many window visits. She saves me time and effort by quickly informing me of updates, changes, account possibilities, interest rates.. everything to do with my personal banking needs. The secret to Yvette's professionalism is providing information that is specific to my goals. Her title is Personal Financial Advocate, and she truly does advocate for the customer. Thank you, Kinecta!

Deanna is Absolutely the Best! Also Henry Please commend fir me 7/1/26 member fir over 30 yearsread more

Came here after several months to get some work done and it was super hot outside. I decided to try…read moreout their seasonal fall drink called the Salted Caramel Apple Matcha Latte. I think I barely got to taste the matcha because the salted caramel flavor was stronger but at the same time it wasn't overpowering. I definitely did wish to try some more matcha in the drink so I was hoping that me constantly shaking the drink could give more of that earthy flavor I was hoping for. I also feel like I could always taste the syrupy texture of it with the drink. LIke it wasn't fully dissolved in with every sip. Anyways, overall the staff here are always friendly to greet us when walk in, no matter if you're just coming in to sit and chill or just working on the ATMs. I think the drinks aren't extraordinary but they are something. Also, recently when I did work here I found the music to be super slow and it was hard not to feel like falling asleep. I think I prefer a higher tempo but I can easily resolve that next time by wearing headphones. Lastly, there are bathrooms located inside which is very convenient and the inside is always clean and well-taken care of. Sometimes the staff are very loud and talking excitedly, but nothing too off-putting. PS You can also book the private study room corner if you have a Capital One card I believe online on their website!

One of the worst dessert and customer service experiences I've ever had. The dessert was…read moredisappointing, but what made the experience even worse was the extremely rude and unprofessional customer service. Customers should be treated with basic courtesy and respect. I strongly suggest management provide better customer-service training and hire staff who understand how to interact professionally with customers. Unfortunately, this experience was so unpleasant that I would not return.

The customer service at this bank has been amazing very courteous and attentive to my needs. I've…read morehad a business account here for 10 years, and they have consistently provided excellent service, especially Sou Adabdar at the Woodland Hills branch. Highly recommend! Earl

Was pre-approved for a home loan and was able to secure my financing through this bank. The loan…read moreofficer named Gerry was amazing!! He took his time and walked me through every step! Patiently explained the entire process (takes a bit of time) and made sure I understood. I accidentally called him on a Sunday, he answered my call, and all my questions. Never rushed me off. Very kind and thoughtful.

Yes! 100% recommend backing with Premier America and all your financial needs. They have lots of…read moreproducts and you get personal attention. Their stuff is professional, knowledgeable and kind. I always have great experiences in Woodland Hills branch& lots of respect for their management.

I never had to wait over 4 hours for someone to answer a phone call due to their new digital…read morebanking system. That did not happen! I gave up in disgust. This is wrong on so many levels. I should charge PA for the inconvenience and lost time! Regardless, beginning tomorrow we will look for a new Credit Union.

Yes great tellers and officers a good place to bank easy to do business with them. I think you're…read morequite often as always pleasant and easy to deal with. On the weekends, I could use the ATM, which is conveniently outside.

This branch is horrible. I wanted to pay part of my credit card in cash because it was due and a…read moretenant paid me in cash. The bald teller refused to take any cash from me. This teller also refused to get the branch manager.The teller was also talking on his phone with earbuds in his ears so it was hard to tell if he was talking to me or his friend on the phone. I am a senior citizen with no criminal record and an 800+ credit score. After I called the credit card company. the rep. said I could have deposited the cash into the ATM. However, the ATM machine is right on Ventura Blvd and it is not a safe place to deposit so much cash. Also, this would be an extra trip that should not have been necessary.

Sandra is quite literally amazing. She's the reason I opened an account with Banc Of California and…read morethe reason why I stay. If you stop by this location please request her!

Great services.Kind stuff serve with care and professionalism. Sandra Steven was very helpful and…read moreshe went out of her way to assist me with getting a new safe deposit box from other branch. I am so thankful for her so willing to help on my banking needs. It makes it so much easier.This type of services are rare this day.

Opening an account with Financial Partners Credit Union was incredibly easy, and their competitive…read moreCD rates made the decision even better. Their checking account has no fees as long as you're a member and maintain a minimum balance in savings. My mother and I both made the switch, and we couldn't be happier! A special shoutout to John H., who was extremely helpful throughout the entire process. His great customer service made everything smooth and stress-free. I'm excited to continue my financial journey with Financial Partners. Plus, they're a credit union--not for profit, but for the community. What more could you ask for? Highly recommend!

True story.... I have a recorded call with a representative of the company that misguided me in…read morewaiting longer than I should have to go about a certain situation. Had I been told how things should have been handled correctly, none of what I'm going through would have transpired. The bank manager even signed off on the issue at hand and to be transparent I feel as if maybe that's why I'm being treated as a criminal. A simple mistake transpired and I do not owe this bank a dime and yet they put me in a system where I can't open another bank account. They have the power to undo this so I could at least go elsewhere and all they are doing is reading policies and procedures instead of really taking the situation at hand under the microscope. Going in more than once and pleading with the upper management, I was so distraught considering the fact that what happened was a direct result of the back office's instruction. Not to mention this whole time, I was in the process of burying my 10 year old son, and whether or not they wanted to bank with me or not, the fact that they would place me on such a restraint of not being able to open anywhere just dumbfounds me. I literally can't go to any bank, whether it be an online branch or a physical walk in branch. No online bank, nothing! They put me on a system that no institution no matter the entity will even consider giving me an account. All they had to do was remove me from said system to at least part ways but give me a chance to bank somewhere else. They kept going back and forth blaming policies and procedures. This credit union is known for its intimacy. Isn't this what a union is for?!?! I had no bad history nor did anything that transpire seem fishy our whole relationship though short lived. I understand if they don't want to continue a banking relationship. But tarnish the possibility to? I have 7million followers on TikTok and 4 million on Instagram. I can't wait to host a live and see what the people say. I already know who my co-hosts are going to be. One thing I can always count on are my loyal followers. They always help share and repost. To be continued.....