This location is located in Altadena on Altadena Drive. This is a portable banking facility and it…read moreis a really nice unit. There are armed security guards outside and security cameras all around this unit. Plus the Sheriff station is almost across the street. There are many Highway Patrol officers cruising around this place, plus there are a lot of sheriffs driving around, plus Public Works employees are working in the area and a lot of other utility workers and construction workers, this place is open to all residents and workers in the area. I feel very safe going to this bank and the people working here are very professional.

This is the worst branch I have ever been to for Bank of America. I had sold my car to a private…read moreseller and we met at this branch to deposit his check from Navy federal credit union into my BofA account, before I give him the car title. The branch manager refused to accept the check, because of the way Navy Federal filled out the printed check, it didn't have the car buyers name, just Navy Federal's signatures. After over an hour of trying to work this out, calling Navy Federal and having them talk to the BofA manager, etc. They still refused... On the way out, I decided to try Chase bank across the street instead, since I have an account with them as well. Chase accepted the check immediately and we completed the transaction within 5 min.

The manager of the branch is absolutely the most amazing person ever. She solved a huge problem for…read moreme today and I have nothing but love for her. She is incredible and awesome and she needs a promotion or raise.

Well I am glad that this location is open on a Sunday, it is extremely disappointing that the…read moreservice here is horrible! I waited in a line of probably 10 people which seems to be normal at this location on a Sunday. The line wasn't the issue but the issue was the inconsiderate and lack of professionalism from the employees here. We stood in line and watched as the employees brought clients from their desks to the front of the line. Why should other clients be prioritized over clients waiting in line? How is that fair or correct? Regardless of the time they waited to be seen by an employee at their desk, the line exists and should be followed! And Wells Fargo should create some order for their employees to follow. If the client has other needs that require a teller they should be able to be helped at the desk. It's common sense! And the people waiting in line for 20min to see a teller should not have someone go before them!! Trisha the "Assistant Branch Manager" was extremely ill equipped to not only explain to me why it was right but she didn't have any solutions. I'm extremely disappointed at how this branch is run but in general this company is extremely disorganized and unprofessional!

I would like to report poor customer service at this bank branch. The manager who was assisting us…read moredid not seem knowledgeable and was constantly calling someone for help. In the end, he was unable to cash our checks. Later, we came back and another employee helped us -- he cashed our checks in just 2 minutes. Today, we returned again to cash checks and ended up with the same manager. Once again, he created a long line and kept calling someone for assistance. I don't remember his name exactly, but I believe it is Paul.

Everyone here is so friendly and caring! I had a great time coming here and it did not feel like a…read morechore at all. Thank you so much!

I visited SchoolsFirst for some banking needs, and no appointment was needed in person. In fact,…read moremost walk-in clients were seen within minutes! I was greeted by multiple staff members, and Matthew was extremely helpful throughout the entire process. Not only did he explain everything about my accounts but also taught me how to take advantage of all that they have to offer. What makes visiting even better? Parking was super easy in the Pavilions lot, and there are many small shops around the block to browse. If you never need to wait, their interior is very spacious and open; you'll never feel claustrophobic! A+ will be back!

Let me tell you how amazing this process was, I was about to become a member, open my…read morechecking/savings account, get an auto loan and credit card in less than an hour. THANK YOU THANK YOU BRITTANY!!! Such a fast and easy process. I couldn't be more excited to go through this journey with SchoolsFirst Federal Credit Union!! THANK YOU AGAIN BRITTANY!

5 star BUT do your homework/ shop around . But for the most part these guys are pretty ok. I…read morepersonally don't love all their staff members. They speak professionally in a "back handed compliment kinda of way". I read someone indicating this place has "terrible customer services" - well, its that persons own fault - they sould have done their homework and knew EXACTLY what they wanted before coming in. (the people who work here are not paid enuf to give a damn. ) And be ready for EVERYTHING TO TAKE FOREVER. No one working here has a sense of time or ugency. But I do like the little robot dude

I went in to apply for an auto loan, and the guy helping me (Tony) seemed like he couldn't wait to…read morego home. I was approved for the loan with little explanation or info on what to do next. I went home only to realize that the terms and conditions for the loan had a gray area condition that might not even work for my situation (something that could've been made clear upon receiving approval). Not that big of a deal.. I then attempted to call not only the loan officer himself, but the branch, as well as the company's main office line to no avail. I go back later the same day to see the same loan officer walking around freely, chatting happily with co workers (even though I was told over the phone that they were all unavailable or with customers). We speak again and I get a vague answer from Tony about the discrepancy, but this time I'm told they have to "wait for approval from the back office". This was all on a Friday, so I was aware that there would be a longer than usual delay over the weekend to get that answer. Come Monday, I receive nothing (by 1PM). I try and call all 3 lines again, nothing. I decide to go back in for a 3rd time and this time I spoke with a different loan officer (after requesting to speak with a manager and waiting 30 minutes), and he basically told me the same thing, that they were "working on it". I was told I would for sure get the answer I needed by the end of day, "maybe even sooner". That was at 2PM. Next thing you know it's 5PM (they're closed) and I've still received 0 updates or answers to my simple question regarding the loan. Now it's Tuesday (12PM) and I call again, just to be told by a main office worker that he "couldn't get ahold of anyone, but someone from the branch would give me a call by end of day". Based on my experience so far, I HIGHLY doubt that's gonna happen, and I'm tired of going in and waiting 30+ minutes for the same answers with no progress whatsoever. This whole ordeal has been a major waste of my time to say the least. This place has managed to turn something so simple into a major headache of mine. I'm having a really bad experience with this company so far. I would certainly not recommend.

RUDE & UNPROFESSIONAL TREATMENT!!…read more Specifically, upon requesting parking ticket validation, Naira Nerkararian immediately began yelling out, "Go over there (pointing to teller line) and finish your transaction first, and then we'll validate it. We are not a parking structure!" However, we were already done with our transaction. We are clearly educated enough (MD/MBA) to know the difference between a bank building and a parking structure (no lecture needed). If Ms. Nerkararian's life isn't going well or if she needs additional training on how to treat valued long time clients, it's not our personal fault, and she shouldn't take it out us. Naira Nerkararian provides horrible customer service. Naira Nerkararian is a very rude and unprofessional individual. TAKE YOUR VALUED BUSINESS ELSEWHERE!!

Chase Bank is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. This…read morelocation is located between Lake Ave. and Colorado blvd. in Pasadena. Its gothic building is huge and on its lobby 3 large statues looking up the oculus ceiling. I came to do some banking business transactions. I was perfunctorily greeted and assisted by Vanessa Cordero at the teller counter. She was affable, pretty-competent, and professional. She went above and beyond to service my needs....financially. :D I'd promote her to a Supervisor Teller, if I was the Bank Manager/CFO. Overall, it's a commercial bank that I trust. I enjoyed this Chase location's service.

Excellent service from Pasadena Credit Union. They were extremely helpful on every step of the…read moreprocess of my credit application and thank you to Chuck from Carscouts from getting my family a great vehicle.

I have been with this bank since I started working. You have three years of my history on that…read morescreen. You know these checks are valid. Holding $1,498 for 11 days for a long-term member is unacceptable. I'm here to have the full amount released today so I can continue to manage my life. You're treating me like a stranger to the bank. I would give no stars if it were possible.

Great bank! Great location! Recently remodeled! And they have a convenient dedicated parking garage…read morenext door. The tellers are very friendly and efficient. And wait times are minimal, depending on the day and time of course. My biggest complaint (thus the 3 stars) is that it can take what feels like forever to access your safe deposit box. First you have to wait around until an employee comes out and asks what you need. Then you have to wait again until someone can assist you. Then you wait yet again while they take your ID to confirm you have a box. And then you'll probably get a pitch to upgrade your credit card or refinance your home before they FINALLY escort you to your box. What should literally take 5 minutes can take as long as 30 minutes, so be prepared to wait.

Wait time to speak with a person was less than 10 mins, they came and asked what we needed help…read morewith. Jose and his manager were great! We were in and out less than an hour, they were thorough with our transaction, verified everything. Will definitely come back!

This bank is friendly and pretty quick to make deposits at. I recommend it. There is also a big…read moreparking lot around it.

I always avoided this Chase location since I didn't feel the safest nearby. However, I really…read moreneeded to make a deposit one day and sucked it up. Hilariously, their tellers weren't working behind the desk and instead assisted with deposits at the ATM. Their presence was gladly welcomed, since I had a few bills. The staff member walked me through the entire process and even made sure that I felt safe depositing each stack of bills (small bills / change add up fast over the years). When all was said and done, I was in and out in less than 5 minutes, despite me having budgeted about 15-30 minutes... :)

Excellent service with thorough follow up and professional communications. Branch was artfully…read moredecorated like an art gallery with impressive Chinese contemporary art.

Their Bill pay department simply does not work. They hold on to your large amount of payment even…read morethough the due date (scheduled delivery date) was already set and reached. They kept missing the date, so your credit card simply does not get paid even though it was set up days ago before the delivery date. My guess is that they do not want the money to flow out of their bank because the payment is big. On the other hand, the small amounts will be paid on time without any delay regardless it is electronic or draft checks. Do you think that is strange??