I write very few reviews but this bank is just so special I feel that I must…read more A few years ago a friend took me to the Encino branch of Umpqua Business Bank. Upon entering I was immediately struck with the feeling that this was going to be a very interesting experience. When you enter you are faced with two large desks/tables with chairs. Behind the table you will almost always find Travis "sitting " comfortably and ready to help with whatever your business is. Blanca, off to the side, is seated at another desk. We, the customers are welcome to walk around behind Travis, even past Blanca to Jerry's office or all the way in the back to Gary's office. Gary is the manager of this wonderful branch and the leader of this incredible and warm and welcoming team of professionals. At some point you realize that there are no bullet proof walls. You dont have to stand and push or pull currency through a depression in the counter under a plexiglass barrier. These people either really like their jobs and helping others or they're the best actors I've encountered. And this is Los Angeles. When you go to this branch, whether for the first time or the 10,000th just be prepared to take a trip back in time to, "Little Town USA". Instead of layers of barriers between you and the staff you will be so warmly greeted - by name - that you'll be tempted to hang out even after you've finished your coffee and banking.

I opened a business account. They put their deposit stamp on the back of a Federal check that was…read moredeposited to open the account. Later, I get a call that they refused to open the account. When I asked why, the refused to give me a reason. How can they open an account, accept a check, stamp the check and then refuse to give me a reason? Why is it secret?

i do not recommend anyone to bank with this bank. this is the most annoying, worse bank ever…read more they do not even verify their own freaking checks. tellers are not able to check and clear checks, tellers are not able to verify checks to be cleared, hold time of checks are 10 days. its ridiculous bank. -0000 stars. they suck

I would give them 0 stars if I could. 7-10 days for a replacement card becomes 7-10 business days…read morewhen it doesn't show up when they said it would. All the supervisor did was blame the Post Office so I asked why they don't use UPS or FedEx and it was crickets. Will leaving this poorly run bank ASAP. They should have stayed FNB a of Fredericksburg, times where much better during that era.

I come to this location almost every Tuesday and almost…read moreevery time You get lucky because Ally helps me! This location makes it better because Ally always greets you with smile! She do her best for you to leave happy from the bank, Thank you Ally Akilyan for the best service!

To be honest ... the worst banking experience of my long life…read more I'm trying to close a home equity line because my home burned down. I have moved to another country and tried to do it over the phone but they said I have to physically visit their branch to do so. So many hours on the phone wasted explaining that I'm not in the US! I'm not sure what is worst? My house burning down in the Eaton fires or dealing with this bank.

They've been so helpful to us from the moment we've encountered issues on the business check we've…read moretried to in-cashed on a friday afternoon. Almost even close to their closing when we come visit the branch but they still didnt stop resolving the check issue. They've truly showed they're professionalism. Kudos to these people who showed and truly valued their customer. SHOUT OUT to SOPHIE BILENKO she is the most Superb bank representative we've ever encountered. How I wish all of the people who work in the banking business are same as this person. She is so Unbelievable helpful and Kind. Her dedication she showed to her customer purely Amazing!!! Also to her manager, Sarah. Thank you!! You are truly amazing and Wonderful manager!! Thank you!!! thank you!!

This location has the best customer service I have ever experienced at a bank. Not just a friendly…read moreteller but the team work to research and provide solutions to the business need is amazing.

Sue and Rozanna were amazing. Great Banking skills and super helpfull.please hire more individuals…read morelike them.

Always a great experience at this bank. Susan (the teller) is always amazing. I've also had great…read moreexperiences with Farsam and Rozanna.

It has been such a pleasant experience at BANC of California. I didn't realize what a difference a…read moremore private bank like this makes. They know you by name, j truly enjoy when I arrive that Regina knows me by name. She makes me feel special for just knowing my name. I love the safety the location offers. You can not enter unless you're buzzed in. In times like this I definitely appreciate a service like this. The staff are absolutely wonderful. Angelica who over sees the branch has helped me tremendously switching over my business and personal accounts over to Banc of California. If you're looking for amazing customer service and personal assistance I highly recommend this bank, especially this branch

Maral has been my banker for many years .., she has made my banking experience amazing .. it is a…read morepleasure having a go-to individual that get things done and done correctly. She is an invaluable asset !

What a bank! I own a small business and was in need of a line of credit for holiday inventory…read morepurchasing and the branch manager Sandy went above and beyond to help my company secure funding. First Bank is VERY easy to work with. They are professional and very fast. This sort of "old fashioned" service is rarely seen these days - I'm beyond impressed with them. If you want honest banking - First Bank is the best.

This bank feels like the old fashioned service oriented bank which sadly is rare these days. Their…read moreCD rates are very good right now. Pari and Frankie were so very friendly and helpful.

ERIC and ANA! The two best people in the branch. Ana is an amazing manager. Eric is a great head…read moreteller as well. I've had issues at other citibank branches but none have ever handled them with utmost care, but here has. Eric helped me with my citibank online issue and redirected me to Ana same day, same time. They really care about clients and don't redirect. I recommend coming here. It's a superior branch compared to others. And it looks nice inside.

This is Liora from the cardiovascular institute I have been…read morewith Citibank for 26 years in the first Encino office on Ventura and since this office opened I want to say that the branch manager Ana Gonzalez goes above and beyond to help her customers she is fantastic and very knowledgeable. Eric Guevara is really amazing always helping everyone, he is very pleasant and nice to everyone. He is fast and always goes the extra mile. I also made some deposits I think her name is Verdue and she is extremely nice. They also have a new girl don't know her much but she seems very very sweet. I highly recommend this branch. I was waiting to get the questioner from the bank but never got one. I make the deposits for the Drs

I hadn't been to a Western Union in a LONG time... It is changed. Now you pick a phone from the…read moreWestern Union location(s) and enter some numbers, given a number, and boom done. Go to a counter and collect the money from anywhere in the world! How awesome is that! It was fast and painless! I will definitely use the service again!

NEVER NEVER will I use Western Union again. Their call center is in Mexico and all they can do is…read moreread off a script. It does say on the web site 2-5 days to get the money but it's now going to be 10 days, well that's hopefully because the money still isn't there and was send September 9th. Yes it was bank to bank but that should be a piece of cake BUT NO.