ERIC and ANA! The two best people in the branch. Ana is an amazing manager. Eric is a great head teller as well. I've had issues at other citibank branches but none have ever handled them with utmost care, but here has. Eric helped me with my citibank online issue and redirected me to Ana same day, same time. They really care about clients and don't redirect. I recommend coming here. It's a superior branch compared to others. And it looks nice inside. read more

This is Liora from the cardiovascular institute I have been with Citibank for 26 years in the first Encino office on Ventura and since this office opened I want to say that the branch manager Ana Gonzalez goes above and beyond to help her customers she is fantastic and very knowledgeable. Eric Guevara is really amazing always helping everyone, he is very pleasant and nice to everyone. He is fast and always goes the extra mile. I also made some deposits I think her name is Verdue and she is extremely nice. They also have a new girl don't know her much but she seems very very sweet. I highly recommend this branch. I was waiting to get the questioner from the bank but never got one. I make the deposits for the Drs read more

The manager who have you waiting 45 for the banker na then appointment person comes and you need to wait another 45 min and then she blames other ppl That they didn't told us that we need an appointment and SHE IS THE ONE WHO TOLD US TO WAIYH FOR THE BANKER WHO WILL HELPS IS Shortly .... W O W read more

Eric was fantastic and made sure I was set with everything I need. Great experience at this location.

I've been banking at this branch for years. The tellers are always smiling and friendly, as is the manager who has reason to assist me from time to time. I like this branch very much. read more

Worst customer service EVER!!!! It seems that there have been several negative reviews about Christina a couple of years ago, and I guess something's haven't changed. I had scheduled an appointment online and had a confirmation email. When I entered the bank which had 0 customers at the the time, I explained to the staff sitting at the customer service desk that I had an appointment and showed them my email. They told me that that they had no idea what I was talking about, did not offer to help me in any way, and just let me stand there like I didn't exist!!!!! Needless to say I closed my existing account with them today. Unbelievable coldness at this branch!!! read more

Note for management please talk to staff to smile and be nice to your clients. Using your cell phone and laughing with co-workers when there is a line of people waiting is not the way to treat people read more

Citibank - Citi Bank - Banks & Credit Unions Near Me - Encino, California

Went to pay a closed credit card account due to a death in the family and the banker and teller (both ladies) gave me a hard time. They spoke in Armenian to hide what they were saying and did not even offer condolences. The male teller who I believe is Hispanic was very kind and patient and was able to help me finish the request while they laughed and joked to themselves on the side. read more

The worst bank ever, worse customer service, rude supervisor, no one is helpful. I regret doing business with them, please never go to this branch. Waste of time. read more

Christina is the loudest, most unprofessional employee seen. She does her personal business ON the job and is always laughing at things. Unfortunately, I have been a banker here for years but this branch thanks to her is a disaster. Stay away from this branch and her. read more

Worst bank and customer service ever! Constantly blocking account for unexplained reasons and cannot get answers on their customer service line. Which unfortunately brings me to this branch, as customer service tells me to go there. Once, im there, I'm told I have to call customer service?! Come to hear new excuse that my account is closed because I have a P.O. Box for a mailing address. The very inept banker tells me "all banks need your home address" I let him know I have been using other (better) banks for years and have never heard this before. Additionally, I opened this account over a year ago with this address with no issues at that time. So why now? He proceeded to ask why I have a P.O. Box and I thought that was weird. I need it for security reasons but it's really none of his business. But I told him because I needed my account unblocked. After that, he said he needed to do a google search of my house and see pictures of my house to make sure it was a house!!! Wtf! After I told him I needed privacy. I felt so violated. He had assured me the account would be unblocked in an hour or two. It was not. I was lied to. I am still blocked from a substantial amount of my money and I feel violated by this banker and this branch. Stay away!!!! read more

This Citibank Encino branch has the worst customer experience. When waiting for a personal banker they ignore you when there is no else in the banking chamber. You explain what you need to the Teller and then 15 mins later someone comes by and asks you again only to come back 5 mins later stating they cannot see you for a basic set of questions. Not communicating with the Teller. The Personal Banker ignored the Teller's request and myself. Never come to this branch. JUST THE WORST banking experience time and time again! read more

Was not surprised as I went to write this negative review that all my experiences at this branch were already addressed. CEOs,of citibank do you pay attention? Horrible personal at this branch!! in this last instance, CHRISTINA. I could elaborate on this latest adventure but all things have been said in other reviews that I would complain about but I will add that this woman CHRISTINA, actually pulled down her face mask and got within a foot of my face and pointing towards the teller windows that I could close my accounts. Well, that is precisely what I will do when I'm able to move my parent's trust into my own name. I will be adding it to other accounts at Bank of America. read more

If you are reading this review chances are you know how terrible this branch is. It's time to change banks. The worst customer service. The nicest words I can say about Christina is that she is rude, abrasive and useless. Robert who is supposed to be the manager is completely useless and lazy. Not to mention rarely even there. If you must bank with Citibank I suggest to try other other branches that are a lot more professional. read more

Great service and experience. I would give a 5+ star review if that choice was possible. I had a complicated multi-owner account (1 person out of the country, one deceased, and the third person is my 90 year old mother) issue. Mary and the branch manager held my 90 year old mother and my hand and spent a lot of time helping us sort things out. Mary did not miss a beat with the other customers....when we had a forms to fill out or make a call to corporate Mary would serve other customers. After working through security protocols and other bureaucratic most do(s) we completed what was needed and did it all in one long complicated visit. I do not know what we would have done without the help of Mary and her manager, who's name I do not remember unfortunately. read more

Times are tough right now, and I really appreciated being treated so nicely and safely when making a deposit today. Thanks!

Great customer service. Brittany Perez was my teller and she has an amazing attitude and helped me with my current situation. This bank is an average bank nothing glamorous. Clean. Has a parking lot in the back and it's free with validation from the bank. read more

Does anybody ever smile at this Branch? Or say hello? Does anybody ever remember your name? Did I mention that you have to pay for parking? Who uses this bank and read more

Encino has a great staff. I've had my account for quite a while & never had an issue that couldn't get resolved.

So I'm sitting here for 30 min to open a new account before the banker finally comes over to greet me and tell me he has a appointment at 1:00 so unfortunately he can't see me. By the way he serviced another client before me who walked in 20 minutes after me. There was another gentlemen sitting there and he stood up and told the other banker she was here first...nothing changed. THIS BRANCH IS THE WORST! read more

Drove to this location and waited in line just to be told I can't cash a check that's from a citi bank customer ?? Really disappointing and a waste of valuable time. read more

We have had a bunch of problems with this branch that I've not had at my home branch, or anywhere else. Several times they have lost checks that were in a courier envelope, and then mysteriously found them hours later. Weeks ago, we sent in a check reorder, and they never submitted it, so now we have no checks. (They did put in a new order today, and said they will reimburse us for the extra $24 for expedited shipping.) And 2 weeks ago, a teller deposited a large deposit of ours into someone else's account. They did not follow up with me as promised, and took 2 days to get the money into our account. We understand people occasionally make mistakes, but this is too many, and it makes me very uncomfortable with how casual they are with handling other people's money. read more