I have been going to this location for years to have my life annuity notarized and never had a problem till today I don't know why the new people working claim they could not help me since according to them I was missing paperwork, even do I only get the papers from Allstate insurance, one stating the contract, annuitant/measuring life and the policy number the amount and the years I have left of the policy The other paper is the structured settlement frequently asked questions And the last paper is the actual Information request Structures settlement A form that needs to be completed in its entirety And the end is where the notary seal and signature is required The following is a list of the information requested to have on file for this contract They wanna know I'm still alive! But because this form at the bottom of the page reads (9/18) AAA wants me to have all 18 pages even do Allstate only send me this 3 pages And the other form structured settlement frequently asked questions has a this (5/21) well AAA also wants me to have 21 pages of that So they want me to bring 39 pages in order to have one page notarized I have done this before with no problems but today they want me to print all this pages and bring them to them even do the pages send by Allstate already state the facts! Either the new people working there don't know how this works or don't understand how it works? Why would they want 21 pages of frequently asked questions? Or 18 pages of the structured settlement information request if only one page needs to be fill out and notarized? Avoid going there for a notary avoid going there at all if you don't have too DMV section is great but the notary section is worthless and a wasted of time! The women act like they are attorneys (I cannot give you advice) they said even do I was not asking them for advice I was questioning why they need it all those pages now but not last year! Avoid them at all cost I'll rather pay someone with more experience that this people working for AAA read more

I am extremely disappointed with the level of customer service I received at this AAA branch, particularly from Angeli Tan, Marissa Bell, and Destiny. Despite multiple attempts since 2024, my vehicle registration issue remains unresolved -- not due to the complexity of the situation, but due to the repeated failure of staff to provide meaningful assistance or even basic follow-through. Destiny, in particular, displayed a poor attitude throughout our interaction. Rather than listening to my concerns, she interrupted with dismissive and snarky remarks after each question I asked. This behavior was not only unprofessional, but deeply frustrating during an already stressful situation. When I escalated the matter to the branch supervisor, I was shocked to hear the suggestion that I not call AAA DMV because "they don't know what they're doing." Frankly, this lack of accountability and passing the blame is unacceptable -- especially from a service provider that advertises DMV-related support as a key benefit of membership. After investing considerable time and energy into trying to resolve a straightforward issue, I've been left with nothing but frustration and more work on my end to clean up AAA's mistakes. I expected better from an organization that prides itself on service and support, but unfortunately, that has not been my experience here. read more

I have been here 3 times. The 1st time a gentleman helped him. He seemed very kind and very knowledge. I moved states and he told me I didn't need to update my registration until August (since my registration was still good for another state). I found out later this was wrong and that I was charged late fees and penalties for waiting. The 2nd time a woman helped me and also seemed kind and knowledge. I was charged nearly $600 for registration which I thought seemed outrageous but I paid anyway. Found out, it should have been $200 so I returned the following day. The same woman helped me and told me the error she made but that I would have to wait for the DMV to refund me, not them. She told me she would call me the next day when she contacted the DMV to verify she had requested a refund for me. Never received a call. I have been calling them now and they refuse to actually give me an answer. They keep redirecting me and dodging my request. Very upset with them, $400 is no small amount read more

I was a member with AAA for almost 2 decades. Yogi Masmanian and Al Ramos are criminals. They broke the laws set to protect their consumers. I reported this to AAA leadership and they denied everything to avoid litigation. I am told by many people that AAA is cutting costs at the expense of their customers! They are THE MOST EXPENSIVE insurance carrier but will screw you over! Yogi should be ashamed of himself! You are the worst! It's going to catch up with you, how dirty you do your customers! AAA should be ashamed to have such a low level human representing their business. BUT considering how you're complicit in his behavior, AAA will never get my business and I put the word out so people avoid getting ripped off like I did! I switched to Progressive, SAME COVERAGE 1/3 OF THE PRICE!! AAA = $330 per month, Progressive =$112 per month. Again Same coverage. I HOPE THIS HELPS OTHERS AVOID THE NIGHTMARE THAT I DID DEALING WITH AAA! read more

GREAT SERVICE FOR AUTOMOBILES but HORRIBLE CUSTOMER SERVICE. I just had the worst customer service experience of my life.... I was on the phone for an hour; the different departments kept transferring me back and forth because both departments claimed the other had the information that I was seeking (Payment Verification Number). After an hour on the phone- the fourth representative I spoke to- placed me on "Hold" and I hung up on. It was horrible. How hard is it to access a payment history? Each person claimed that AAA does not offer receipts for payments made over the phone-FINE. The third person I spoke to said since they don't offer receipts they can give me a Payment Verification number-Great! But nobody could give it to me "that's a different department" and they kept playing volley-ball with my call. I am an UnHappy Client of AAA- why can't they give me a receipt? read more

I went into the Burbank AAA location to pay my registration and get tags my new tags. It is much easier and faster than going to the DMV and I really do appreciate it but why on earth don't they take debit or credit cards? It was a busy day and so it took a while to find a parking space. Then once I got inside and waited in line I found out that I needed cash or a check, which I didn't have. Because of the parking, I thought it would be faster to just run across the street. IT WASN'T! The ATM at the bank was down so I had to walk all the way to the market to use their ATM. I realize this is my fault for not having enough cash on hand however, I am sure I'm not the only one who experienced this frustration that day. They could at least put an ATM in the lobby. I am taking off a star because I feel they should at least accept debit cards. read more

Going paperless to reduce our carbon footprint, however, numerous request to the Automobile Club of Southern California over several months to be removed from their mailing list has been to useless. They are so focused on trying to sell the public something, anything that they refuse to honor simple request from their customers. We have submitted the required paperwork to be removed twice and even returned quote request for life insurance or notices regarding travel specials to their corporate office only to get even more mail. Shame on the Automobile Club of Southern California for refusing not only to respect the request of their customers but also their lack of concern for the environment. As a result of their actions or lack thereof, we are changing our club membership to one of their competitors. SHAME ON YOU AAA... read more

Wow I've never had a more pleasant experience at a dmv or AAA before like the one I had yesterday and today. I bought a car with a lot of paperwork issues and needed to straighten everything out. Barbara is the nicest and most helpful lady I've ever met. She took care of everything for me. Put up with all my I'm organized paperwork and even told me about a premier AAA plan that I had to buy because it made more sense and saved me lots of money. I mentioned One word at the end that I wanted personalized plates and Barbara didn't think twice. She refunded me the money I had already payed for new plates let me keep my old ones and even ordered me the personalized plates I wanted. The service and experience I had with Barbara I would give this place a 6stars if I could. Thank you Barbara!!!!! read more

So if you're close. But still can hey assist white blond Susie at 118 but Martin can't even give me a form or say hey give me a give you this so you can be prepared the next time during business hours but he's still willing to step above and then RUDE Lily going to insert herself in the in a situation where she don't even know the history because I've been here three times and you always tell me no and you don't even try to find a solution and you're totally wrong and I had to come back-and-forth four times I shouldn't have to be inconvenienced and go to a father location because you refuse to help me because I reported you to the to the area manageR/senior management and this is your way of trying to get payback by being a jerk and racist. read more

My experience with AAA has been horrible. The tow truck guy "forgot" to collect some fee, so when he 'remembered' at the mechanic place he refused to drop the car unless paid. Never called me, instead brought the car to their tow yard. My mechanic called me and told me the next day. Now they are demanding $380!!! to get my car out, and are increasing it by $100 per day. It's total extortion ... all I did was call to get my car towed to the mechanic which is why I paid for AAA. DO NOT PURCHASE AAA THEY ARE A SCAM AND NOT HELPFUL. I've spent 90 minutes per day on the phone with them and they refuse to just deliver my car without me paying more money to their collaborators. read more

The Manager of the Car Registration section is a bonafide idiot. I requested the amount of cash I needed since they don't accept credit card for vehicle transfer or change of ownership. He was NOT helpful. In the past other co workers supplied me with that information for my vehicle transfers and there was no issue. This knucklehead lacks customer service skills. One should feel good after conducting business here but after my experience with this idiot, this is not a pleasant situation. A waste of time. Dont patronize the Car Registration Manager here. read more

My interaction with Eric, a representative at this AAA center, was outstanding, as he helped me in obtaining a copy of my car's title this morning! I have been a loyal customer of this location for years and have always been impressed by the exceptional service. Upon entering, members are immediately made to feel welcome, and the staff consistently demonstrates a commitment to excellence. This morning's visit was a shining example of this, and I would like to express my sincere appreciation for the outstanding service. I will remember you, Eric! 8/6/25 read more

Moved to Los Angeles recently. Went to the AAA office for insurance. WORST CUSTOMER SERVICE EVER! The employees don't want be there are and are rude. Kim was one of them. She did not want to give me the time of day and she was snacking while trying to give me useless information. Sometimes I wonder how some people like her managed to get hired for any type of people to people interaction. I'll take my business somewhere else! read more

I wish I could leave a no star review. And I don't even wanna waste my energy living this fucking review for this fucked up people I'll get straight to the point save your money. Don't spend your money here they will steal it from you and they pretend they don't know what you're talking about but they're stupid and they are stupid. Fuck them all day. Fuck me over fuck them all. read more

My car broke down in Burbank. Would not start. Called AAA. 15 minutes later technician showed up. Wasn't the battery. 10 minutes later tow truck showed up and took the car to Chuck Merciers Union 66. Great communication from Service Manager, Garry Pack. Fixed in one day. Super ... thanks!!! read more

The service is hit or miss but its more often hit. I am an aficionado of the AAA and this one is one of the best. The people are often happy and not the usual disgruntled people. They are often happy and cordial. This is VERY APPRECIATED!!!! read more

I had to renew my DMV registration today. No lines! Super fast and friendly service. And even a tip for a good Thai restaurant nearby!

This place is really as good as the mood of the staff that day. They weren't the greatest AAA though in my experience. read more

Erick what an amazing guy AAA is blessed to have him work here, I'll come back because of him for sure .