My advisor was friendly, but that doesn't change the reality: high fees, transfer-restricted funds, confusing allocations, and disappointing performance. If you're considering Chase for investing, be very cautious and ask about all fees and proprietary products before signing anything. read more

Worst customer service ever- they never answer any phone call. You are put in a never-ending circle of automatic responses, none of which allow you do anything but get online and try to get a question answered there, where it cannot be answered. When you tell them after driving there in person, they couldn't give a SH*T. Worst customer service in my entire life. read more

No one actually does anything at the branch. Chase literally just pays people to stand around in suits. If you ask to apply for a loan, they just get your number and tell you someone will call you (God knows when) read more

Maybe I have higher expectations from a bank. Maybe I'm spoiled. You decide. I had done business through Chase before, but never held an account, and they always seemed decent, so when I decided to open a new joint account with my lady, we went to our local branch. I though (naively, I suppose) that banks actually WANT new accounts. Foolish me. There was no place to sign in for help with a banker, no sign indicating an app to download or a website to visit, and no one behind several glass-walled offices bothered to even glance at us. So we got in line, and waited to get to the teller, only to find out WE needed to make an APPOINTMENT with them in order to open an account. They were kind enough to suggest that we COULD just wait around to see if one of the bankers had time to see us. But by then we were pretty confident this Chase location did not want our business. Hope your experience is better. read more

Good bank experience most of the time The bank tellers are very knowledge. I have been a customer for years read more

Horrible horrible horrible experience there depositing a Cashiers check. The woman teller who tries to speak softly like her stupidity is going to make her seem smart when she speaks softly, tells me that they can only make $225 available out of a $3k check. IT WAS A CASHIERS CHECK FROM A LOCAL BANK NEXT DOOR!!! Then she wanted me to take money out of my son's account to do some sort of manipulation, and right there I had to stop her. You want me to touch my son's account when I'm trying to deposit a cashier's check? She says I'm giving you an option and you don't want to take it. What the????? IDIOTS!! So I said give me my cashiers checks back. F this. Ugh! banking there for decades and they hire idiots and their policies are idiotic too! read more

Great customer service always there to take care of business. When you go inside you feel welcome and would love to get go inside and not having to be a chore but if you need to go inside it's a pleasure to go inside. read more

THIS IS NOT A GOOD PLACE TO WORK. THEY DISCRIMINATE AND RACIALLY PROFILE CUSTOMERS. THEY IGNORE SEXUAL HARASSMENT. I worked here as a teller from 2018 - 2019. I was relentlessly bullied by several Armenian female co-workers. I am not Armenian. They would engage in typical high school mean girl activities; including calling me names, making negative comments about my appearance, hovering over my shoulder while I worked, laughing with each other while looking me up and down whenever I entered the room, abruptly going silent and glaring at me at other times when I entered the room, suddenly switching from speaking English to Armenian while sneering at me when I was around, and falsely accusing me of stealing while I personally witnessed one of the girls regularly stealing money from her cash drawer. It was very childish, especially considering that we were all well beyond high school age. I reported the bullying to our Armenian supervisor, Taleen, and I was fired less than a week later. She lied and said the reason was "misconduct," in order to ban me from even claiming unemployment benefits. I appealed this in court and got a ruling in my favor. The firing was unjustified, and Chase was ordered to issue all the unemployment back pay that was withheld from me due to this. Leading factors that led to my favorable ruling included my exemplary performance review record, my job history that included no prior terminations and multiple performance accolades, and there being no evidence or mention of misconduct of any kind prior to the term showing up on my termination at Chase. I regularly observed the primarily Armenian staff treat non-Armenian customers differently, especially if they were African American. A black music artist came in with a large check from a well known record label. He had an account at the bank, and yet the teller - one of my bullies - treated him like he did something wrong. They delayed depositing his check, grouped together at the window, and made this big loud unnecessary scene to embarrass him. They acted as if they were concerned about fraud and claimed they had to verify the authenticity of the check. They were not discreet and made sure all the other customers in the branch could hear every word. It was so over-the-top and cruel. There were many instances like this. Other times, sexual harassment would be ignored. A regular older male customer would always say inappropriate things to female staff. He took it further one day when he grabbed and groped one of my coworkers in the waiting area. I, a manager, and several tellers saw everything. The cameras probably caught him at 5 different angles in HD. But no one intervened and no one reported him to the police - or even banned him from the branch. While he was holding my coworker, I rushed towards her and said we need to call the police. An assistant manager physically stopped me and confusingly said to do nothing. When Taleen learned what happened, she didn't even follow up with the victim. I was the only one who did, and I encouraged her to contact the police. This man wasn't the only creep who was allowed to keep coming in to the branch. Another older man would also regularly harass female staff and try to get us to go on dates with him. One day, he pretended to text on his phone, but I saw that he was secretly taking video of me and another female coworker. I yelled at him and he stopped the recording, presumably saving what video he was able to get. I immediately reported this to the supervisor, and she did absolutely nothing AGAIN. I can't believe that a fellow woman would go out of her way to lie and deprive me of my livelihood at the time, because I reported two bullies who happen to be the same ethnicity as her. She's okay with two sexual deviants regularly abusing staff and being around children and families in her branch. Taleen was okay knowing that one of the bullies she defended regularly stole from the cash drawer. It was a well known joke amongst the workers - including management! She was okay giving this same girl the answers to a test she had to take to become a manager, because the bully was too stupid to pass on her own. Taleen was okay with all of this, but I had to go. How does a person like this sleep at night? This isn't a typical bad workplace, in my opinion. There is something truly evil at this branch. Taleen, if you're reading this, I want you to know that what you did didn't hold me back. I was working at the bank to pay for school and take care of my mom. Now, I have a job in my field, am happily married, retired my mom, and I'll be a mom soon too. What you meant for evil, God meant for good. It was good that I was removed from such a horrible place. Women are not safe with you. read more

It's a very rare occasion that u actually walk into a bank these days. It's good to see great customer service ago exists! Greeted with a friendly hello at the door. Walked right up to the window. Got smiles and friendly customer service in a flash. I'm glad to be a long time customer of CHASE. Free ample parking. ATM located in front of bank. Grab a lollipop on your way out. read more

Chase Bank - Banks & Credit Unions Near Me - Burbank, California

Let me state I am not a member of this bank and I never will be! If you want to go to a bank we're employees treat you bad! This is it! Had to talk to them about some phony business transaction they wouldnt hear me out! Thank god I bank somewhere else! read more

My father was a very loyal customer of this bank until he passed. We went in hoping to establish an existing trust and close his account. First, they claimed they didn't have 50,000 on hand and it would take 48 hours to get it. This is a huge RED FLAG to any potential customer. They then called back and refused to cash the check they themselves issued bc we were not clients there (right, we just closed my deceased fathers long term account. ) I wouldn't use Chase if it were my last and only option. So disappointed. Would never recommend to anyone who asks. Lastly, this branch has a phone system they NEVER answer that does not take messages. Super helpful. Just what people are looking for in a bank. read more

The specialist I talked to was friendly but he ordered my card with the wrong name on it. Now customer service isn't able to verify my identity. Super annoying. read more

The worst customer service ever ! I tried to cash my check in the morning, no one in line but they kept telling me what they could not do and i felt really discriminated against. They kept pointing things out on the check as if it was a fraud situation, i kept asking questions about their process but the teller lori wouldn't even run the check or do her due diligence to verify the check. Then the manager Katrin buniatyan comes over and tells me to get the "fuck" out of her branch. I had to ask her again what did u say? Then she said it again but bleeped her cus word this ! So unprofessional this branch is extremely discriminatory towards people of color! Chase you need to hire better people , hire people that actually want to help not pore their own bigoted views on customers. read more

The Service: Very efficient. 3 windows open. In & out in just a few minutes. Good service. Small branch but full service. The Parking: Private lot behind the bank (free) read more

Well, now that all customers know... the name is not Washington Mutual (WAMU) no longer... its CHASE. I've been coming here ever since I moved to Burbank... Great staff, very clean and organized, perfect transactions all the time, and speedy fast service during busy hours. A+ 5 Stars read more

Chase Bank - Chase - Banks & Credit Unions Near Me - Burbank, California

I went to cash some savings bonds and it was a somewhat lengthy process but the staff worked diligently and thanked me for my patience. They knew what they were doing and were very professional and friendly! I will definitely be returning to this branch for any future banking needs! read more

Cathy-your branch manager is absolutely horrid! Imagine speaking to an elderly woman (my aunt!) who lost her keys with the most disgusting tone. My Aunt was absolutely freaking out because she lost my keys-her car was in the shop. She called two customers after my aunt and that's where Cathy's investigation stopped. She CAN but did not request footage from security. She told my aunt 'I will not be doing you anymore favors' when my aunt said she was going to file a police report. Chase you need to RECORD YOUR CONVERSATIONS FROM YOUR PHONE LINES! She has a horrible attitude-a branch manager should be welcoming, kind, helpful-you found yourself the OPPOSITE! read more

OK, somebody compromised my debit card. The joke is on them because I really don't have any money but I went into the bank today and Robert was unbelievably informative, resourceful and attentive to making sure all problems were resolved. I had a question about something else and Nick was able to answer that as well and I left the bank today feeling secure that what money I have is being tken care of and handled. All securities and matters to help me receive a new debit card and clear up any of the fraudulent charges was taken care of. It's good to know you're in safe hands with Chase. read more

Branch manager Taleen is an amazing help to the Krikorian family and has provided excellent service to our family for years. Due to this we do all our banking at this specific Chase location. read more

The Chase Bank on 3521 W. Magnolia Blvd., Burbank, Ca. has always given nothing less than superior service to my family and I for the past 12 years. The employees Nick and Eric with whom I generally work with are very professional, courteous, knowledgeable, efficient and have always been appointment cooperative in all our business, personal, and estate accounts. Even though I now live 30 minutes from Burbank, I still make an appointment to meet with them because I trust their work ethics completely. I am not in any way implying that other branches don't offer excellent service, I just know that whatever important matters I have to attend to will be taken care of quickly and efficiently, giving me peace of mind. Both, gentlemen are definitely an asset to the Chase bank representing your banks with their high quality work ethics. read more

This year I discovered myself Chase and pretty much most branches I went, customer service was top notch. I now have couple businesses and personal accounts. Their online banking and security can not be beat. I typically work with Alex, the personal banker, and he is such a nice guy. He's always super quick with my inquiries or transactions. And yes when Bank of America upsets me, I walk over to Chase. It's a 3 min walk :) read more

Horrible branch!!! Very disorganized and rude employees. The woman I dealt with was dismissive & acted like she was doing me a favor by speaking with me. Customers are viewed as transactions, not human beings. Totally incompetent. I would never go back in there. So disappointed as this used to be my branch & they were great. After seeing some other reviews, I see that I am not the only one who has had a bad experience. I need to open a checking account with Chase again, but it will not be in this branch. read more

I never write reviews - never, I believe I have written 2 in my lifetime. Yet today, I must. I have been a for-profit/nonprofit executive for 30 years, collaborating with a wide range of leadership - diverse in their experience, education, and styles. I have had the privilege of mentoring/training 100's of business leaders at various stages of their development. I only share this experience to put my comments in context. The branch manager at Chase Bank on Magnolia Blvd., in Burbank demonstrates one of the worst characteristics a leader can - apathy - she offers no concern, no interest, .... clearly no enthusiasm in serving the interests of her institution, staff, or clients. Maybe there is a better Chase Branch - and just maybe Chase Bank has become so strong they no longer feel they need to concern themselves with their customer's experiences. Given the many alternatives available to me, I will be looking elsewhere. For what it's worth. read more

I love Chase Bank. I rarely if ever find myself needing to stop at the bank with the technological advances I have acclimated to with my IPhone. I usually deposit checks via the app on my phone, but every once in a blue moon the Chase server will be down or some other reason and I find myself driving to the bank. This location is super close to my house but can be a little difficult to get to with the traffic that usually is found on Magnolia at all times of the day. After making the left down the side street I usually don't have any trouble finding parking. There are two lots to choose from for this Chase location. The staff are always very friendly and efficient, working well to keep the lines moving rapidly. I usually never have to wait too long inline before it's my turn with a teller. I have never had a problem with this bank, and am so very glad I made the switch from Wells Fargo years ago. The only criticism I could put out there would be, stop building so many locations. You are kind of turning into the new Starbucks, you are popping up on every free corner. There are 6 Chases located within a mile of my house and 3 starbucks. Crazy! read more

The staff has always been very friendly to me. My only complaint is the customers that visit the location. Often they seem to not know what's going on or find some other way to drag out their time with the teller causing lines to build up and move very slowly. read more

Nice people service takes a bit of time.

The man who was helping me was being very weird with me he made me feel uncomfortable... he tried making up some bs about a new policy and didn't want to help me and then said he'll just help me like 4 minutes later after being on his computer and me telling him I never have this problem in my city..??? I was getting frustrated and he made a line build up for no reason than wanting to be a dick. Never coming back here. read more

This Chase location may be one of the more dingy ones, a bit awkwardly placed on the street with small inside but that doesn't mean it isn't a great bank. The service here is just as good as all of the others even if it is the ugly duckling in the flock of LA Chase Banks. The location is actually quite convenient being near such a hot area in Burbank. I come here a lot to make withdraws and deposits via the ATMs facing the street. I've also set up a direct deposit account with ease and swiftness, delivered by the excellent service representatives inside. They were all very kind and pleasant to talk to. They knew all answers to every question I had for services irrelevant to direct deposit as well. The particular representative who helped me set it up went above and beyond to assist me even though I was running into some issues. He has excellent patience and a proactive style. It's always a pleasant experience here for me. Double thumbs up! read more

This is now my Chase Bank. Omigosh. The banker, his name is Robert Chiranian. He is a SUPERSTAR. I have never met anybody in the financial services field who is THIS exceptional at both his profession and customer service. I would recommend his to be an Investment Banker on Wall Street on the ground floor because he makes things happen. Not to mention, this is not even my branch, he has never seen me before and he is still on the phone going to bat and definitely winning with logic and articulation. He knows how to communicate. Like no other professional in his industry. He stayed well after closing for me, about 40 minutes after on a Friday night. Another thing, is that instead of asking every banker at the Santa Monica Wilshire office for help until you get ao mad that you just leave, Robert offered to help us right away. He just really went the extra 10 miles in every way. read more

The tellers here are great and super sweethearts. Everyone is very nice and friendly and they greet you immediately. It's a very welcoming atmosphere. read more

Parking can be a little weird here- 4 spaces in the ATM mini lot or more if you drive in the lot the 2nd driveway over. Friendly staff. read more

one of the better chase branches. good, fast service. they just recently remodeled their cubicle spaces for whenever you need to talk to an advisor. and for whatever reason, i feel safer taking money out from these atm's in the wee hours of the morning. read more

My experience here was great. I came in to open a business account and the person I dealt with helped me immensely by walking me through all the necessary steps and following up in the following days to ensure the issuance of my business credit card was handled in a timely fashion. #chase #burbank read more

The staff is always very helpful, and the waiting time is typically pretty short. Overall, my favorite branch.

The most disgusting bank ever. No matter which branch you u se. Chase is bad news. They are rude, don't know what they are doing, and don't even care. Peter Jackson at the Westwood Branch is a typical example of a rude, and egoestic individual I hate this bank, and hope they don't last long in California. I've been to many of their branches and they are all the same. Down with Chase read more

Excellent staff! Taniel helped my wife and I open a joint checking account. He was very professional, down to earth, and answered all our questions. They also have a supply of Dum Dum lollipops when you walk in! Chase Bank never fails! read more

Walked in 5 minutes before closing. I misplaced my debit card & came in thinking I would ask for a temporary debit card while I wait for a new one in the mail. Instead an associate printed me an official new one on the spot! Sweet!! read more

Aaamazing! So nice and friendly here! Patrik was my banker and greeted me immediately and with a smile! He was super helpful, informative and funny. What a joy. read more

Let me start by saying this...I drive 20 minutes out of my way just to come to this branch. Simply because the service I get from Patrik is beyond outstanding. He is so professional, yet treats me like a friend. Most bank branches I go to treat me like a number, but not Patrik. He goes above and beyond to take care of my banking needs. We need more of him at every bank! read more

Let me say this, every time I come there they are fast with there service. I lost my debit card and I looked at the time I sat down to explain what I need to the time I got my new card was 5.36 min. They are FAST. they are kind and understanding. Everyone there and I have been going to the bank for at least 4 years. So thankful for them. Even when your frustrated that you lost your card they are there to ease it by working fast and reassuring you its going to be okay and they'll take care of it!!! Than you chase!!! read more