I owe Robert and the team at Ume immense gratitude for how they treated me and help me in a dire situation. Robert saw my financial situation, and really heard me when I explained what was going on, and took a chance on me to help me--without even being a member yet. Robert showed me that Ume is truly a Credit Union that puts people first, and does all they can to help. Unfortunately for my other bank (who refused to help me even after 15 years of business with them) I'm currently headed over to close out my accounts and transfer my business to Ume for the foreseeable future. Thanks again to Robert and Ume for all you've done!! read more

Love this bank ! Thank you, Grigor for always being so kind and helpful . He provides the best customer service and is always quick to assist whenever I have an issue . I truly appreciate his professionalism and dedication. Highly recommend this bank. read more

I still have accounts at this bank, although I use them less and less. Incidents like this are why... I opened a Visa credit card a few years ago. I always paid on time. About 2 years ago I stopped receiving my statements. I immediately began inquiring about this. I could never get an answer. About 1 year ago, still not receiving statements, i began using this card more. Because I never received my statements it was hard to know what was happening with this. FINALLY, about 2 months ago, they mailed me the last 8 months of statements. It was then when I noticed many fraudulent transactions. At least 2 of them were initiated by this bank, and not a company . NOW...2 YEARS LATER, when I asked what they would do in regards to this tremendous waist of time, and costing me hundreds of dollars, there answer is...OOPS SORRY, and a small credit. NOT GOOD! read more

IF you have the need as I did to obtain Coogan Accounts you will find the staff here are very helpful, especially where the hiccups occur, as with any Internet access or app issues or glitches occur. I appreciate the assistance I've received each and every time I need to address the accounts of my minor grandchildren. ***I want to reiterate the 4 star rating is due to their app, it needs work, often when attempting to complete a 'remote deposit' the image is backwards/upside down/inverted, which means the user has to manipulate the actual check, turning it until the image is reflected as it should be, a true nuisance. I have personally never had these many issues with a banks app before. The manager, Anita, is supremely in tune with customer service (she is beyond responsive), Dawn, Maria and Grigor are exceptional when the need to assist a customer with specific concerns, these four employees, including Yesenia, as well as every teller I've experienced are the reason my banking business remains with UME Burbank. read more

UMe Credit Union - Visiting to deposit their first paychecks!!! - Banks & Credit Unions Near Me - Burbank, California

My review isn't particularly about my banking needs because I'm not a UME customer. However, I admire what they do for the community whether they have an account or not. They participate in a lot of community activities like Holiday in the Park where they have a free portrait session with Mr & Mrs Santa Claus. You also get a free copy of pics but expect a long wait. I get a free salted caramel apple each year. No bank accounts required. Also during this occasion, they have Ferris wheel in their parking lot. Again, this is free to the public. They also hold movie nights. At this moment that I'm writing this review, they're having a New Year celebration. I'm holding off give star for now until I open an account with them and how good are their products and customer service. read more

I had 5 loans , 25 000, with 4 different creditors, from 16 to 35% APR, totall monthly payment roughly 1200 ....Now I have a single payment of 533 d. whit 16% APR ( my credit score was 640) ... All the process was very fast and straightforward, in one day Blanca ( Burbank office) made all my paperwork and after one week I started getting zero balances in my accounts. I am very happy I dont have to continue paying 35 % APR to Oportum , for example...I recommend to all people having similar situation to go to this Credit Union, they are fair people that really want to help...you will not regret it. read more

I appreciate the special attention UMe provides to the community and customers. Grigor Yessaian was super helpful in clarifying an issue with an account of my family member, who is neurodiverse. Grigor followed up with a call, as promised, a month later when a transaction was scheduled to occur, to let us know everything had transacted on schedule. Grigor was the best!!! Thank you! read more

I've been with ume Federal Credit Union in Burbank for a while now, and honestly, the main reason I love coming here is because of Robert Lopez. He's seriously the best -- so genuine, patient, and always willing to help no matter what. Every time I've gone to him with questions or needed help with something, he goes above and beyond to make sure I understand everything and that I'm taken care of. Even when something can't be done exactly how I hoped, Robert always finds another way or a better option, which I really appreciate. It's rare to find someone who truly cares and takes the time the way he does. He's an amazing banker and just a genuinely good person. If you ever go to ume in Burbank, ask for Robert -- you'll see what I mean! read more

I've known Robert for about five years now, and he has consistently been an exceptional banker. He is incredibly helpful, resourceful, and patient -- qualities that truly make a difference when handling financial matters. Robert always takes the time to explain things clearly, offer thoughtful solutions, and go above and beyond to make sure everything is taken care of. Because of his outstanding service, I recently recommended him to a co-worker without hesitation. I knew they would be in great hands, just as I've always been. Robert is truly amazing at what he does, and anyone who works with him will see the difference right away. read more

I want to take the time to give a big thank you to Evelyn Garcia and Ume Credit union. Hands down the best service and turn round time for helping me finance my vehicles. I was referred over by a friend and I am beyond thankful to have met such an amazing team over at Ume credit especially Evelyn Garcia she is so helpful and answers any questions I may I have !!! read more

I bought a car and used UME credit union last March. Evelyn Garcia was fabulous! She really guided me through the process and got me a really good rate and also advised me on some very prudent items like gap insurance which really paid off cause my new car got totaled 6 months later. I thought i couldn't buy another car for a while because my credit score had gone down but i just thought i'd check with Evelyn and she managed to get me another loan at a pretty good rate for my current score (much better than any of the dealerships). She's very personal and really cares. read more

Robert Lopez is one of the best to help with car loans or loans in general. He's patient, friendly, extremely knowledgeable, responds fast and guides you thru every single step. He has helped me with 2 car loans. I have recommended him to family and will definitely keep working again with him in the near future. Thank you Robert for being kind and friendly and making the whole process run smoothly. read more

Update: You want to feel like a criminal? Apply here! They questioned my docs I submitted and said it is questionable then questioned the business location saying its suspicious, they cannot see it on google maps. Lastly, they questioned why I wanted to bank with them. I don't as denied an account because they used Chex systems to determine. I have an account with them, my report is clean. read more

We've been with Ume for years, but I have done the majority of my banking with TD Bank because it's directly linked to TD Canada Trust. The main problem I have with TD Bank is that there are no branches in California, so everything I do is online. This is fine for bill payments and Venmo but when it came time to secure a loan, they couldn't help me because I live in California. I needed a loan for my car, so I went to Ume and Robert Lopez offered me an incredible rate as well as great terms. I can't believe I was even considering TD Bank. Robert took the time to walk me through all of the options (including a HELOC) and I was so impressed, I opened a NEW checking and savings account and will be transferring my assets from TD Bank to Ume over the next few months. If you want exemplary customer service and great rates, Ume Credit Union is the place to go. I feel like I'm more than just a username and password. I feel like the team at Ume Credit Union has my back. Case in point when I was transferring money over from TD, they called me to confirm the account and transfer and then immediately wired the money. Ume Credit Union goes the extra mile and Robert always takes my calls-- when he's not giving other members top-notch service. And if I can't get him on the phone, he ALWAYS emails back. It's like I have my very own personal banker! Over the next few months when all of my assets are transferred, I will utilize many more of the services (CDs, Investments, etc) available to me. I'm grateful to be a member; this membership is worth something. If you decide to do your banking here, ask for Robert Lopez! read more

For some technical reason I kept getting locked out of my UME App. I called and immediately Grigor rolled up his sleeves and addressed my issues. Turns out I kept saving the Google security text as the new password. He explained how important it is to have several security measures. He stayed on the phone with me to double and triple check ai am fine. Really great personal service. UME is literally one of a kind. Grigor is an example of professionalism, patience, and wonderful people friendly skills. We all have choices to make where we bank. UME is my place and proud to be an account holder.​ read more

This review is specifically for the HELOC loans offered at UMe. I received excellent service from their banker; highly responsive and informative. However, their appraisal process was terribly inadequate. I paid several hundred to have an appraiser from Santa Clarita appraise my home for less than what I paid for in 2021. I was completely appalled. I countered the appraisal and they increased it by 20K. Absolutely pathetic; I'm in Highland Park. It's shameful that UMe only works with one appraiser and they're completely unaware of the Los Angeles real estate market. The next week I began working with another credit union that offered an even better promotion. They appraised my home at 200K+ more than UMe and their appraiser was more affordable. I was over the moon! Unless they get a better appraiser, I would NEVER recommend UMe to anyone looking for a HELOC, especially if you had to overpay to get into the extremely competitive market of Los Angeles. This is one of the hottest markets in the country and it's exasperating when anyone associated with a lender is beyond uninformed. read more

Love UMe!!!! I always use their ATM and the other day I came in to inquire about opening an account and they were super busy. (It was a Friday). The guy sitting in the corner office (Art maybe??) Saw me waiting and took time to come out and greet me, and also gave me the run down of all the great benefits of UMe. I will be contacting UMe soon to set up my new account!!! Rockstarz!!! read more

The best bar none! I got tired of all the fees that banks take I was fighting to keep Balence UMe is the best read more

Robert Lopez was very helpful in helping my family and I with a car loan. He made everything a breeze. Handled everything with extreme knowledge of all the ends and outs with all the options provided. Fast communication and very precise. Will highly recommend him. Thank you Robert for your help and kindness throughout our loan process. read more

bad back stealing money from my account every month. told me it's cos unwatered for e statements and when I opened the online account to show them I was enrolled ! So they lied ! Even the $10 drom mailing a statent ? read more

I would like to commend Leslie for her excellent customer service. When processing my checks, Leslie is detail oriented, knowledgeable and friendly. She is one of the best tellers at UME! Thank you! read more

Here's my glowing review for UMe Credit Union, Robert Lopez, Blondie and Gilbert: Amazing Service & Professionalism! I've been a proud member of UMe Credit Union for several years, and their exceptional customer service has never disappointed me. Recently, I had the pleasure of working with Robert Lopez to refinance my cars, and I couldn't be happier with the experience! Robert was incredibly professional, informative, and attentive throughout the entire process. He took the time to explain everything clearly, ensuring I understood all my options. His knowledge and dedication made the refinancing process smooth and stress-free. UMe and their team members truly goes above and beyond for its members, and Robert is a perfect example of their commitment to excellent service. If you're looking for a credit union that genuinely cares, I highly recommend UMe--and if you need a loan officer, ask for Robert Lopez! Also, I can't say enough great things about Blondie and Gilbert at UMe Credit Union! They truly go above and beyond to provide the best customer service. From answering questions with kindness and patience to making sure every detail is taken care of, they genuinely care about helping their members. No matter what you need, they will do everything possible to assist you. I'm grateful to be a UMe member because of amazing people like them! Highly recommend! Thanks you guy! I appreciate you. read more

I have so far had very good service with UMe. Blondie was the first person I spoke with on the phone and she was very responsive to emails as well. Communication was solid. I have since been communicating with Caren about my kids Coogan accounts and she too has been very responsive and wonderful to work with. read more

I recently reached out to UMe for an auto loan after getting denied from another local credit union due to being a first time buyer and requesting a loan amount over $35k. I connected with Evelyn Garcia at UMe and am so thankful I did. She walked me through the process, created my memership account and was able to get an auto loan approved in just a few hours. Her client service skills are second to none, she's a true banking professional and it shows from the moment you meet her. Thank you for all your help, I so appreciate you. Do not hesitate to reach out to them for any loan and banking needs. read more

Just want to say how great this branch is. Has exceeded our expectations. The customer service and understanding on case by case was phenomenal. My wife and I went in for what we thought would be a long shot but this branch was able to accommodate our needs on a loan that helped us tremendously. We were very impressed with the professionalism and communication of the member that assisted us. It was a smooth process and a delight to work with. Thank you to this branch and a huge shout out to Robert for your commitment in helping people. read more

Im a man who appreciates transparency and UMe has proven they got that. My wife and I love this place we handle our banking separately/jointly and the tellers take care of the things we need for our day to day. Love the courtesy we get with amy & we've been helped by Josh and he's great. Overall a solid place to handle your local banking. tell Wednesday to come back already she brought such light to the place my wife says (and I have to agree of course ) friendly souls that care is what we care about too when handling our money local over big banks ANY DAY read more

I opened my account last year and it's been nothing but headache after headache after headache!!! I rely on Zelle a lot since March of 2020. I pay my rent this way among other things and found out the hard way that UMe has a $750/day limit with a $500 limit per transaction. So to pay my rent I would need to make over half a dozen transactions over the course of a week just to pay my rent in full and not be able to use zelle on anything else after that for that week since I would be capped. $500+$250 and then the next day...$500+$250 and then the next day... $500+$250 and then the next day...$500+$250 etc. An inconvenience I should have been informed of when opening my account but I let it slide. Then I go to use Cash App to transfer money since that shouldn't have any sort of limit and they flag it as fraud and block my account! I try to pay a credit card - DENIED I try it again - DENIED I try to buy food - DENIED I try to pump gas - DENIED I try to transfer money to myself via Cash App - DENIED Then my information becomes allegedly, potentially, compromised so they completely lock me out of my account along with countless other members and the ATM kept my card when I tried pulling money at UMe leaving me stranded with no way to access my funds to feed my kids, pump gas, buy food for my dogs, etc! They just marked my card as LOST without notice! Ok, it happened once, shouldn't happen again, right? They should find a better solution that doesn't greatly inconvenience their members, correct? WRONG! Like a fooI, I deposit money in my account yesterday and the second that I go to use it they mark it as fraud, AGAIN! BLOCK MY CARD AND AGAIN I AM LEFT STRANDED WITH ZERO ACCESS TO MY MONEY! Because God forbid you want to use YOUR OWN MONEY!!! I couldn't even zelle it. UMe,"Hey this guy has money in his account and wants to use it.... MUST BE FRAUD!!! BLOCK HIS CARD AND FORGET ABOUT HIM UNTIL WE WAKE UP THE NEXT DAY AND MAKE IT IN TO WORK" I will be taking my business back to BofA down the street. If you love limits, denied transactions, getting locked out of your account multiple times without notice, absolutely zero access to your money and adore being inconvenienced - this is the place for you! read more

What a disaster of a bank. Use CashApp? You're clearly committing fraud. A FinTech app owned by Block Inc, a publicly traded U.S. company with a $42.99B valuation. A company that provides key infrastructure to most small businesses in America... An app that lets customers pay taxes with no added fees, invest in stocks, earn high yield interest on an FDIC insured account, etc... clearly FRAUD (there is major sarcasm there). So let's set the above aside and discuss other interesting things about this bank... If you open their banking app "too many times" that is both tracked and considered suspicious. Why would someone open an app multiple times during the first days of having their account? Well for starters, getting account and routing numbers to add to external bill accounts. Also, they claim to be tech-forward, the app is admittedly slick, and some of us like exploring UI. Being told I was "opening the app too much" is laughable. I can all but assure you, "Growth Marketing" teams at next generation banks would kill for high usage app statistics... stickiness, retention, etc. NEXT - apparently turning on their Bill Pay feature is a big red flag.. or so I was told. Even though I'm not sure why anyone would use it vs. adding account info on the external sites for bill processing... it's an offered feature and I was curious what it was, turned it on and was told that was "suspicious"... that's right, this bank thinks showing interest in PAYING BILLs is suspicious. I could go on and on about the condescending attitude I got ("you changed your phone number!" .. "did I? what did I change it from?" "oh never mind you didn't do that") ... regardless of being treated in such a rude manner, I tried to be respectful and answer questions (all met with a dismissive attitude, borderline sociopathic in tone). Ultimately they locked me out of account completely, with really no firm timeline or resolution process detailed. I was testing the bank to see how a smaller traditional bank would function in the current economy (which is rapidly moving toward my use-cases above... digital usage/digital currency/fintech reliance), and my advice to any younger person who uses FinTech apps like CashApp, uses tech a bit more aggressively (ex: opening apps a lot and testing features), has any interest in doing business with Coinbase, Kraken, etc (any regulated Crypto businesses), just AVOID this bank. I mean really if you want to be treated with respect, you can ignore everything above and just take this TL;DR... this is a bank that doesn't respect you, and doesn't understand the world we live in. read more

UMe is an awesome, community centered credit union that has fun events, marketing, and even better customer service. The actual credit union is clean, modern and organized and my specialist helped me get an auto loan / lease buyout with ease. I love Ume! read more

Super friendly staff. The credit union accepts both personal and business clientele. They have a coin counting machine. Counts upt to $250 for free per month. read more

Recently joined UME and was helped by Robert L. He was very helpful and communicative during the process. He answered our questions and even gave us some great advice. Thanks again Robert. read more

Terrible wait times and slow for no reason. This is the second time this has happened. I was told a credit card would take 5 minutes to make. I got here at 4:30, checked in, and waited 35 minutes. When I was finally called, I assumed the card was ready. But this was just to collect my information in order to make the card. What was happening during the 35 minutes I was waiting? This was after I had already stopped by just a few hours before for the card but was told their card machine wasn't working. I asked if they could make the card and I pick it up when it's ready, no that's not an option you have to be there in person or wait 7-10 days for them to mail it to you. I'm just wondering why it took 40+ minutes to make a card I was told would take 5 minutes. This also happened with my debit card. After waiting 40 minutes, I was then told it would be another 10 minutes. I ended up leaving without the card. Very inconvenient and inconsiderate of other people's time. read more

Great service always friendly tellers are awesome they need a raise management always happy with smiles keep the awesome job.

I've been banking with UMe for nearly a decade, and they are some of the friendliest, most helpful financial institutions I've ever worked with. My loan officer, Robert L., has been instrumental in helping me refinance my car loan and with my debt consolidation in my goal to buy a house in the near future. He went above and beyond in a timely manner to get my loan processed. I'd recommend UMe (and Robert!) to anyone in the Burbank area to help with their financial needs! read more

I've never had a banking experience like this! Evelyn Garcia has assisted me from the first day of opening my savings and checking account. I can always rely on her for her reliability and financial support in every step I take. Even when I visit for some usual questions about my next financial moves, she is there to save the day! I'm forever grateful for all the help I have and will receive going forward! read more

Their underwriting sucks. Not sure why my hubby likes them. Waste of time. Declined a loan and I have excellent credit. read more

I opened my first account at UMe 50 years ago (when it was BFCU). I really liked the bank, the location is good, they always matched the CD interest rate of other banks (they no longer do this), and I got good service. Well, all that has changed. A few weeks ago, I needed to send an international wire transfer. I had researched several sites and had a pretty good idea of how much it would be in US dollars. I was told that the wire transfer would be $45 with NO other fees. But they could not give me any idea of what the conversion rate would be. I get that, the rate changes constantly, but only by a few dollars. Well, guess what. When I got the email notification of the wire transfer, UMe charged $500 above all the other sites I had been checking on throughout the week, and also on that particular day. I called the bank, and spoke to both a supervisor and a manager. Their response was basically a shoulder shrug and "oh well, the rates change all the time". NOT BY $500! I told them both that I wanted to know how the bank was going to take care of this. The supervisor finally said that the CFO would contact me. I never heard from anyone, other than to get a form letter from the supervisor stating the ridiculously high conversion rate they charged me. I have a CD maturing in 2 weeks and at that time I will be taking all of my money out of this bank. There are plenty of credit unions in Burbank that want my business. UMe clearly does not care any more. read more

I had Mel help me with an about loan and she was wonderful! She was so helpful, personable, and she answered all my questions and was patient with my slow communication. I like this credit union and I look forward to going back here. read more

I don't understand how this credit union has so many likes. Like most things in Burbank this bank is catered to people that are very well off. If you're a regular person, there is not much this bank will do for you. You cannot make a debit purchase of more than $500 per day, the bank is closed on Saturday, and just recently their customer information was compromised. My debit number was stolen and used by someone in another county. I had to wait over 10 days to get a replacement card since the bank is closed on Saturday. Everything is a struggle. Do yourself a favor and go elsewhere! read more

Honestly kinda of yes or no. Because when getting a loan is good ,the other etc things they offer is NO. IT took them 3 or 4 weeks to find me a car at the end I found it myself. Reason I am UNHAPPY WITH them is because I had a few hundred $$$ just because no activity I was told the acct will be closing unless I fill out a form. Which I did waited 4 days then nobody knows anything . I get a call from B LADY claiming she doesn't know anything about the acct and the money will be going to the state, I ask her why no activity. Ok I filled out a form well the to whom well I don't see anything according to her . UNTILL I GAVE THEN MY PIECE OF MIND, THEY decided to mail me a ck. UME CC ,U ARE NOT THE ONLY CC IN CALIFORNIA LET ALONE IN US . read more