Hi, my name is Joseph ledesma. California credit union has been my old time favorite to go in…read morethere. I go there every Friday. They all know me by name. Clerks like Jose and Adem are always pleasant to speak to. I alwaya see big smiles when I walk in! They're very professional and courteous. Whenever I have questions or concerns, they're always willing to help! You guys are the best! Sincerely Joseph E. Ledesma

I had the worst experience at the credit union in Van Nuys…read more They shut down my personal account without warning, claiming "suspicious business activity." No phone call, no proper notice--just locked me out. Michelle Wagemaker-Dawdy, the VP and branch manager, was rude, unprofessional, and refused to help. She told me, "There's no one you can speak with," and just closed my account. Because of this, my credit card payment got reversed, I'm being hit with late fees, and nearly $700 is missing. Still no response from them. Avoid this company at all costs. If you value your money and sanity, take your business to Chase or any real bank that actually communicates with its customers.

It is always an excellent experience when you have a question or need to resolve a problem over the…read morephone. Giovanni & Claudia have an EXCELLENT customer service. Thanks!!

Haven't felt compelled to review a bank experience before but my experience today was not great and…read moreI would not recommend them. Nothing out of the ordinary with the bank though son if you know you know. I walked in with a cashiers check which is verified funds, it should be treated as such. They then stated because of fraud they don't want to treat it that way. And only 2500 which is less than my cash balance will be available without a hold. This is typical of this institution, I would like to flag it for others to be prepared for this experience. If you really need your money don't come here. I used this as an emergency secondary bank so I can wait but please be advised. Unless you have a high status at the bank you will be treated the same way you've been advised. Also the location is a serious downgrade it's in a strip mall please be carful where you park as there are many shady individuals and transients outside the door. The bank also has no security guard please be careful.

I owe Robert and the team at Ume immense gratitude for how they treated me and help me in a dire…read moresituation. Robert saw my financial situation, and really heard me when I explained what was going on, and took a chance on me to help me--without even being a member yet. Robert showed me that Ume is truly a Credit Union that puts people first, and does all they can to help. Unfortunately for my other bank (who refused to help me even after 15 years of business with them) I'm currently headed over to close out my accounts and transfer my business to Ume for the foreseeable future. Thanks again to Robert and Ume for all you've done!!

IF you have the need as I did to obtain Coogan Accounts you will find the staff here are very…read morehelpful, especially where the hiccups occur, as with any Internet access or app issues or glitches occur. I appreciate the assistance I've received each and every time I need to address the accounts of my minor grandchildren. ***I want to reiterate the 4 star rating is due to their app, it needs work, often when attempting to complete a 'remote deposit' the image is backwards/upside down/inverted, which means the user has to manipulate the actual check, turning it until the image is reflected as it should be, a true nuisance. I have personally never had these many issues with a banks app before. The manager, Anita, is supremely in tune with customer service (she is beyond responsive), Dawn, Maria and Grigor are exceptional when the need to assist a customer with specific concerns, these four employees, including Yesenia, as well as every teller I've experienced are the reason my banking business remains with UME Burbank.

Dulce Rosas was very helpful and very pati with my issues. I got a new phone and not all my apps…read moretransferred and she assisted me through the process

Seemless. My father passed away recently and he had several accounts at Gain Federal Credit Union…read more Me my brother and sister were all named as beneficiaries to these accounts. I met with a representative named Alexander Banuelos. He let me know what documentation I would need to bring to the credit union, set me/us up with an appointment, and distributed the funds to me and my siblings without any problems. The entire process from the first encounter to our last meeting took a total of 45 minutes, unlike other institutions I have have to deal with recently. Thank you, Mr. Banuelos Paul Graber

This is a long time waiting but I have nothing but amazing things to say about Logix Federal Credit…read moreUnion! I became a member in 2014 not knowing what a credit union was but was always interested by the little robot and the color scheme of the original corporate office. I remember getting all the information that helped persuade to open a membership. They assisted me with a credit card and then a personal loan to help me be debt free from past credit card uses! As of now, I'm close to paying off my debt and feel that Logix FCU gave me the chance to make that a reality! It's also great to say that every logix location I have had the pleasure of going to have all been great service all around! I know I will have a life long relationship with logix as I will also open an UTMA account for my nephew to help save for his future! I know Logix FCU will help the next generation just like they assisted me all these years! Heck! Their great service and chill atmosphere also got me interested in completing my banking and finance degree which now I work for a Credit Union! lol Your biggest fan! -Grigor

I wanted to update a mortgage loan pre- approval, but it…read moretook too long. Although the loan officer (Jonathan Cabrera) was very nice and professional, I was blocked from speaking to the Sr. Underwriter, Annette Aivazian, who clearly did not understand my documents and took way too long. It took 4 days! I would want a different Underwriter to handle this loan.

WORST CUSTOMER SERVICE EVER…read more After standing there for several minutes with no employee in sight, someone finally walked out and told me they were too busy to answer my question. I will NEVER come to this location again. Take your business elsewhere! Rude discriminatory staff!

I go there all the time due to there fast service. The manager is very nice and helpful.read more

This is a decent branch location. Inside the Ralph's store, the hours here are better than any…read moreother. Open until 7pm week days and 6pm on Saturdays. That's great. They have three regular teller windows and if there's a line, all three windows will be open. What a joy! That alone makes the customer service better than any other nearby location.

Open late. Branch like services. Gets the job done…read more I went last min after work to make a wire transfer. At first the employee right away just said "well you know it's not going to go through until tomorrow" in which I replied that I was warned over the phone already and that's fine. Then when he helped me he still hadn't introduced him, explained the process, so I asked if it had been a long day and called him out on not evening saying hi. He broke his mood into something more pleasant and apologized. We got the job done. He finally built rapport and ensured me the wire would process first thing in the morning.

Love the location very close to home and the service is excellent there always able to help totally…read morerecommend

Funmi is a fantastic branch manager! He helped me with a situation that wasn't even from his…read morebranch! I'm now willing to drive an extra 13 miles to be assisted properly. Communicative and does what he says.

I got an e mail stating that my account savings is going down to 1% May 1 even tho I have it locked…read morein until December. I have been trying to call them for TWO DAYS just leaving the phone on, waiting for someone to pick it up. Both times after an hour and a half waiting, you are clicked off. I am going to go there in person and Close my Account and NEVER EVER bank with them again~!!! This is a Bad Deal Bank and I'll bet they are going to go out because they sure don't offer you a molecule of customer service. Don't bank here. You will NEVER get through if you call them. Premier America Bank Totally SUCKS~!!!

I've been to this branch several times to try and put money in my account or make payments on my…read moremortgage or car loan. Every single time they have updated equipment, computer, computers, etc. They can never find my account it takes a half hour to do a deposit payment. I would not recommend this bank. Everyone is very nice but they're compromised by their service. Additionally anytime I've tried to mail things and it 100% gets lost. This is been going on for years. Therefore, I have to drive out to either Woodland Hills, Burbank or Chatsworth. It's unbelievable.