SO MUCH EASIER THAN THE DMV. Went here to get my car registration sticker since it was never received from the DMV. Not only was the EXTREMELY helpful I was out of there in about 5mins. Highly recommend. Thank you! read more

Man am I grateful I remembered I was paying for #TripleAAA. sure came in handy tonight! Seriously, AWESOME #customerservice they pinpointed exactly where I was when I called, estimated that assistance would arrive in under 30min (he showed up in under 20) AND he finished popping in the spare in under 6min. Not to mention, they generated text notifications immediately so I could map how close my driver was to me. Saved me from a $30 Uber ride home and having to get a tow truck in the morning. Moral of the story here is, don't worry if you still don't know how to replace your own tires. Just call Triple A, they'll get it done read more

The employee named Gina is really helpful and sweet! The location of the AAA is also very nice.

I've been a member for countless years and I always really appreciate the service and reliability of AAA, but ever so often, you run into someone who superbly perfect for their position. Christine Gosslin (Spelling) at the check in desk at the Burbank office 1111 W Alameda Ave (Working around 130 on 3/31/17). I had come in for a renewal, realized I DMV renewals didn't take cards, so I ran across the street to the bank. When I came back, there was a huge line, and I would have been late for work. Christine noticed my urgency, and worked some magic to get me in and out in under 4 minutes. Her consideration of my circumstances, and not making me come back when I had more time, was so gracious, and human. I adore people like Christine and that's the kind of service you get a this location at least. read more

Had to transfer my title from another state and register my car. Unbelievably I was in and out in 20 minutes on a Saturday morning. Staff was super friendly! Love this benefit to being a AAA member!!! read more

RIDICULOUS is the the word you can describe AAA insurance...because of their multiple errors now I got Notice of Intent to Suspend from DMV. How the hell they stay in business that's the question? read more

Do not buy travel insurance from AAA. They sold us the policy clearly knowing our destination and would not pay and claimed we never told them are true destination completely faults and unethical!! The absolute worst customer service I've ever had in my life. read more

I went in this morning to try and figure out why my auto registration paperwork never showed up in the mail. The clerk looked up my registration, and quoted me the amount due, which included a hefty penalty fee. When I asked him if there was a possibility of getting the fees waived, since the DMV hadn't sent me any paperwork to begin with, he proceeded to lecture me about the responsibilities of auto ownership. I asked him, since I was giving the DMV nearly $300, if there was a way he could determine why my paperwork had never shown up in the mail. His response? "No." He did give me a sheet of paper with the DMV's 1-800 number on it, though. Reluctantly. What's more, I had actually been considering renewing my AAA membership, and when I asked for rates, he flat out refused to give them to me. When I got home, I managed to get on the phone with the DMV, where a very polite and apologetic woman sent me a link to an online refund form for the penalty fees. She still couldn't figure out why I never got paperwork, but she did wish me good luck, which was nice. I keep giving AAA chances and I keep coming away disappointed. This never seems to happen to anyone else I know, but whatevs. My (gift) membership is up in November and I won't be back. read more

I would actually give them zero stars if I could. Worst experience of my life not to mention the money I lost switching to them. The auto and home insurance agent assigned to me was KARLA SAUD. She will promise you the lowest rates and then after you have signed up all of a sudden everything turns upside down. I got home and auto insurance from them thinking I was going to save money. Karla said the home insurance process will take about 2 weeks to process. So I scheduled the same effective dates for my home and car insurance policies, which was around 20 days later. The inspector came to our house, took pictures and said he the office should have the report in a week. After a week a called Karla. She never returned my phone calls. So I called customer service and they confirmed that my home insurance was approved. After a month I received both auto and home policies in the mail. After 3 months I got a letter from AAA that my home insurance will be cancelled. I called Karla, and no return calls. Finally she picked up the phone after calling her 4 times. She said the policy was cancelled because I lived close to a brush fire prone area. It took AAA 3 months to find that out? So I decided to cancel my auto as well since my rates will increase without the home policy. Guess what, they charge 10% of your total policy amount if you cancel within a year of your policy. And look at your statements, they charge $5.00 monthly transaction fee if you pay your car insurance monthly. And they charge monthly Interest on your home insurance if you don't pay in full. This was the biggest mistake of my Life! read more

My wife and I have been talking about taking a large trip as a family for years. We finally decided this was the year. I was more than nervous about having to do the bookings and getting the best price possible. Then we met Emily... Emily took the time to listen during our first meeting to really understand what we wanted. She then took time over the next few days to find us the best package available. I will confess I was shopping two other companies at the same time. Emily beat their price and their customer service. She tweaked the trip per requests, never got frustrated with us, and made sure we had the trip we wanted. This included calling up a cruise company and reworking the trip at the last minute to see if there was something better. We ended up going with curtain number 1. If you EVER need a person to set up your travel, go to the Burbank AAA and ask for Emily. read more

I really wish we could give negative stars. I would give them a negative 5 About two months ago I booked a flight with AAA.com to Florida from LAX. I was told it's easier and more affordable since I have membership with the company. Little did I know that this would be the worst decision of my life My return flight was booked for the wrong month. Upon discovery, I called and made sure it is corrected to the right return date. I was promised that it was adjusted and that I would have no problems with the flight. Upon arrival at the airport for my return flight, I was told by united airlines that I was not scheduled on the flight and they were sold out for the evening. It took me 6 hours at the airport to get a hold of AAA employees, who kept transferring me from department to department. At one point I was even transferred to expedia because they claimed that my flight was booked with them and that it was their problem to deal with. When I booked the flight through AAA.com To make matters worse, no manager, no employee was able to help me without me being on hold for several hours. I finally got a hold of someone in their travel department. Who simply said, sir there is nothing I can do for you. I know you are stranded at the airport with no way back, but at this time I can only book you a new flight. Mind you I had paid $400 dollars for a round trip flight. I was so desperate and frustrated that I just spent my rent money to book a new flight back costing me $800 additional dollars on top of what I had originally spent. Plus hotel and food money that i had to spend at the airport. When I got back to Los Angeles, it took me 3 days to get a hold of a manager to hear about my claim or adjustment. When I finally was contacted by a manager, all she could say was that it was my fault and that I am responsible for the error with no explanation or wanting to hear my side of the story. All she said is please email your complaint to our feedback department. She gave me an email that bounced back and could not be processed. So I had to call back and go through the miserable process of getting a hold of someone, who gave me the same story and email. Frustrated with the whole situation, I decided to just email them about my problem with the hope the problem being resolved and my money returned. Two months later and still no response, so I decide to call the local branch and see about the progress of my claim. Yet all I was told was I am sorry sir since you didn't book your ticket with an onsite agent and you booked it online there is nothing we can do for you. Is that really something you want to tell someone who has had so many problems with the company from the beginning? The customer service at this company is below zero. Probably the worst experience of my life. I have never dealt with a company as horrible as AAA DO yourself a favor and stay away from any of their services. It should really say AAA (all we are good for is towing cars) (don't use any of our other services, you will be provided a miserable service and will age by the time you receive horrible service) read more

I went into AAA of Burbank last Monday to take care of two things. I went to get my vanity plates assigned to my new car since the standard plates the dealership had ordered had arrived for my new car. That went super smoothly and with no problems and I commend the young woman who helped me for her wonderful customer service. The reason for my single star review is for the experience that followed. I also went to speak to an insurance agent to see if I could get a more reasonable quote than I had received online and also to see if they could beat Geico, who I was with, price wise. I was thrilled when Karla Saud told me that they could beat Geico by $300 so I signed on the dotted line. She informed me of most of the coverage my policy would have and also asked if I was a member of an alumni association, which I am, because I could get a discount for that too. I was unable to log in online to my alumni association because I had never set my online access up. She told me that was fine I just had to email her proof of my alumni association membership before 5pm the next day. I emailed her 3 different forms of proof of my alumni association membership and never heard anything back from her on that. I logged into my policy today and the discount is not applied. I'm not surprised. I realized how incredibly incompetent she was when, after oddly being rear ended two days after my policy was started, she called me to ask at what age and where was I first licensed. I said to her no problem, I was licensed at age 16 in Texas. Her response was "oh..." I was like ummmmmmm oh what?? She said she didn't remember discussing it with me and she had tried to call me earlier to verify but since she couldn't get a hold of me she put that I was first licensed at age 16 and in Mexico. Mexico. I informed her no it was Texas and asked if it could be changed. She said it didn't matter to them where I was licensed because all they cared about was how many years experience driving I've had. It certainly matters to me! I don't know if there could be some sort of penalty to me because the way driving laws are different in other countries! She then proceeded to ask me if anyone asked when and where I was licensed to just say 16 and Mexico. I asked why and why couldn't it be changed to Texas. She said it was too late to change it and if I say Texas and they see there's a discrepancy she would lose her bonus for the year. I'M SORRY BUT WHAT????? She was straight up asking me to LIE!!! Totally unethical and unprofessional to ask a client to lie to save you from a mistake you made!!! Not mention after having been rear ended I found out theres such a thing called med pay that most people have on their insurance. I didn't even know this existed because she NEVER mentioned it. Had I known it existed I would have put it on my policy! She is horribly unprofessional and I would avoid her at all costs! read more

Love AAA and love the staff. Always friendly and fast. They move a large amount of people traffic here so if you want to drive out, you won't have a long wait for DMV registration. They also have a large parking lot but take advantage of street parking if you can so you can make a quick exit. read more

My car was hit by an AAA insured, AAA totaled my vehicle. I had a 1993 4runner with 192K miles (less than 9K/year). AAA ding me on the value of the car stating their report says I should have about 129k miles TOTAL. I asked for how they came to that number, they showed me the full evaluation list.....ALL the cars on their list had more miles than my car. The claim guy at AAA said he can't explain it but he has to take those numbers as it. I know they try to low ball you on what your car is worth when it totaled...but to say I should have only 4.7k miles a year and that is the average??? I did not agree and they took away my loaner car saying the that is all they pay for, even though we did not agree on the claim amount. I said to just find me a replacement since my car had such high mileage, it would be easy to find one. I had no ripr or faded paint, and they changed those values when I showed them my pictures. I asked for a full appraisal, and they finally gave in and removed the deduction for that and the for damaged paint and interior they said I had but I did not. I don't know if all Ins operate this way, but I was disappointed with the whole process as it's not like I hit that person, they cut me off. read more

I had an obstinate postal service guy who insists that I don't live in a certain apartment and so refused to deliver my DMV registration and stickers last May when I had paid online. I waited and waited, and dodged every chance to be stopped for no registration, and decided to visit the AAA office in Burbank on the way home last Thursday at about 4pm. The place was not crowded and it seems they have enough staff to deal with the incoming clients. The first person I met was Leah in the front desk. Leah explained how the process worked and helped me to get information about insurance as well as my registration. Richard helped me with questions about comparing my current auto insurance with theirs, and that took about 5 minutes and I got helpful info about the renter's insurance which is tres reasonable. So I had only been here about 15 minutes and got to see Joe who helped me get my stickers and my registration updated. All in all, this was far superior to any DMV experience I had ever had. AAA is top notch and customer service was outstanding. I drove home with a new sticker, entirely legal, and it felt so good!! read more

I have never been in an accident until one of AAA's clients hit my car along with my mother in laws car at 2:15 am while heavily intoxicated... I have never delt with such a RUDE person in my entire life... We were given an agent by the name of Maria to handle our "investigation" it has been 2 months to the day and I have not heard ONE word since the rude voice-mail I was left by this woman after I had to contact her several times! I was told to go through my own insurance, and that's why I have it, so now I'm stuck paying my 500$ deductible because my car was parked and they don't want to deal with it! My mother in law went through our state farm insurance got her brand new corvette PAID OFF plus 20,000$... AAA was offering less than half of that!! Not a good insurance company to go through but great for towing and changing flats. read more

Did an out-of-state title transfer, registered my car, and was hooked up with insurance. Whole process took some time, about two hours, but that includes having gone for a smog-test down the street. Everyone was very friendly and helpful, and it was 1000x better than doing any of this at a DMV. Insurance ended up being almost $100 less a month than StateFarm quoted, and my agent was great. He was very willing to find any and all discounts applicable to me. I have recommended them to multiple friends. read more

i have been a member for over 20 years & always great servise. keep it up guys. read more

DMV services without going to the DMV Yeh! tranfered a used car in my name and placed insurance on it in less than 30 mins, can't get any better. read more

I am writing to explain my disappointment with AAA of southern California. I was a member for over 25 years. Had my car insurance with AAA. Then I moved from Upland Ca. out of state and continued to have AAA in Colorado. Yet when I was due a refund from Southern Ca, AAA they could not get it to me. Instead goes to Ca. State Controller ( ridiculous) i guess I now know what they thought of my membership. They surely didn't try very hard to reach me. read more

If you need homeowner's insurance, DO NOT go to this office and don't use an incompetent person named Karla Saud- she will screw up your escrow and hang up on you because she was too busy to send a document to the escrow company. Completely unprofessional, rude and disrespectful. had to take time off work 3 times to go there personally to get the job taken care of. read more

I've never had worse customer service in my life. No call backs, completely uninformed employees, and utterly useless and unhelpful service. I've been a member for over twenty years and I am appalled I've stayed with them for so long read more

Nice office, conveniently located. Changed title, registered car from out of state and got new plates in 30 minutes including wait time. My agent, Avnik was very friendly and helpful. This is a great perk for AAA members. Skip the craziness of the DMV, sit in a comfortable chair in an air-conditioned room and transact business. Highly recommend. read more

All i will say is this. 6 months prior to receiving a jump start from them, my 87 yr old grandmother had purchased a brand new duralast battery from auto zone. it only needed a jump because the lights were left on and therefore the battery had years more worth of life left in it. well, after they jumped the battery, shortly thereafter it required another jump, seemingly for no apparent reason. to our surprise upon examining the battery it was not our recently purchased duralast battery but instead it was some crappy old AAA battery that had actually died for good. so basically these scumface bastards took advantage of a decrepit 87 yr old woman and while she wasn't looking they stole her new battery and switched it out for one that was on it's last leg. really classy operation there folks. read more

Switching car and renter's insurance was a breeze this week thanks to Jinsuk. She helped me get a great deal on my multipolicy plan and really spent the time to go above and beyond to explain the ropes to my bf and I (on a Saturday after closing hours no less!!!) I also love that this location has their on DMV!!! I was able to update my registration and tags today at lunch time within about 15 minutes!!! No long lines, no hassle....and all of their employees were very kind and helpful. So glad I made the switch! read more

I do love having my membership here specifically because it keeps me out of that nightmare known as the DMV. I came in the other day for tag renewal and literally was in and out in under 5 minutes. They have a wide range of services from auto to travel and the service at this location is good. read more

Always love AAA, no matter where it is I've been. This one has lots of parking, and it's open on Saturdays!!!! They have a nice waiting area where you can browse their books for sale on travel. They have good deals on those. It's worth the membership for the discounts, and the DMV services they provide. They even provide those services for my motorcycle. Yay! read more

I was 4 months late on my vehicle registration renewal. I know, that's pretty bad. So instead of having to go to the DMV, I decided to go to AAA. A friend of mine informed me about some AAA branches offering DMV services, so I decided to try it out. The place has a friendlier vibe and they are very fast. I was in and out in about 10 minutes. Saved myself at least an hour wait compared to going to DMV. I'm definately coming here for all my DMV needs. Which reminds me, I need to renew my AAA membership read more

While backing out of the driveway in the sixty-year-old classic car I'm restoring, the brake master cylinder gave out and it hit the side of my house. I had the car towed to a repair shop and sent the master cylinder, at my own expense, to be rebuilt by a specialist in Florida. Think AAA will go to bat for you, in a situation where you're not at fault? Not a chance. Will Tom, the AAA rep I was dealing with, was unable to explain why I would have the (otherwise driveable) car towed, and undertake this repair work. Instead, he insisted I was to blame for the accident. In 42 years of driving, I haven't been in an accident that was my fault, filing one claim when gravel hit my windshield on the freeway. They paid on that - apparently, they couldn't figure out a way to blame me for not avoiding the rock a truck kicked up in front of me. Done with Auto Club - what they consider "insurance" is more like a loan you have to pay back, with interest. In my case, they'll have to drain someone else. Don't let it be you. read more

This review is for their Driving-School (for new/ teenage drivers). We have been very satisfied with the course here. It went as exactly how they stated it/advertised it. And we got a great instructor, Phil Ramirez. He was very easy going and had a great positive attitude. I would recommend to other parents. read more

Love AAA. This office seems less crowded than the Reseda/Northridge office.

Long story short, renewed my tabs online in October of 2014. It is now Janurary 2015 still no sign of tabs or new registration. Was referred to AAA auto club. Walked in at 9:45 and walked out at 10:05 am with the Help of Leo in the automotive department with new tabs and registration. So helpful and kind! I recommend this location for any of my valley friends who have AAA roadside or insurance! Thanks again Leo read more

The DMV???? Never again! I love the AAA Auto Club of Southern California!

I like everything about AAA Burbank. I grew up in Burbank but live in Glendale now. I prefer the AAA Glendale over Burbank. Friendlier staff, plenty of parking, and I got my auto insurance from AAA Glendale. read more

This review is for AAA Auto & Life Insurance. I recently just purchased a 2014 Ram 2500 Cummins Turbo Diesel & after looking around @ other brokers I determined AAA was not simply the best because they underbid state farm but because they operate under HONESTY & INTEGRITY. I am 18 years old working in the Construction Industry as a Project Manager, with that being said I have had to call my credit card company to cancel State Farm insurance transactions that brokers would not because they wanted commission. I was quoted $3500 annually but bundled with a $500k Life Insurance Policy it came out to $3000. (Don't expect to get a bundle discount buying term Life Ins. ahaha) Kudos to Phillip over in Auto & Connie in Life Ins. both made the process expedited & affordable considering my young age. If I was to summarize the service of AAA overall I may say they "Keep it 100"!!! read more

First off let me start with what a joy it is to have Arlene Morales be my insurance agent! The service she provides me with, car as well as homeowners is top notch! It is a pleasure to work with and always no she will take car of all my insurance needs! I will not go anywhere else! read more

These guys are fairly useful. Much better to go to AAA than the DMV to process basic paperwork

I came here on a Saturday for my DMV registration renewal. Although there were a lot of people waiting for other services, they checked me in and got me in the DMV services line. The staff that takes care of DMV related services were friendly and took care of my registration with no problem. If you're on a time crunch, just don't forget to bring either CASH or CHECK to pay the DMV. Other AAA locations sorely lacked the customer service that this branch had. Highly recommended. read more

Sweetest ladies EVER work here. If the DMV is hell, this place would be heaven... although there's a little bit of that same DMV 'foot-smell' inherent in any of those sorts of offices. read more

Big ups to Vardan Alaverdyan my new AAA insurance agent. I wanted to join with a reputable insurance company but because of my past driving record I had to settle for cheap, cute rate and unreliable company. Vardan went the extra mile to help me out. He fallowed up with me for over 2 months and finally today we finalized my new policy. He answered all my questions and concerns. And absolutely felt no pressure to sign up. He made every thing so easy and clear for us. We got all our cars and home insurance done with them. And price wasn't bad at all. AAA is a amazing insurance company and very reliable when it comes to claims so paying a little more for our policy I didn't mind at all. Thanks again Vardan for your great customer service and your advise. Very happy customer. read more