Excellent service, always nice & helpful. Travis was great! Appreciate always being responsive and…read moreanswering any questions we have.

Wallace owns Carpenter and Smith, so the issues that have come from Carpenter and Smith seem very…read morefitting to review under Wallace as any potential customer should be aware of the lack of service or danger to their home heating system by choosing Wallace/Carpenter and Smith. Carpenter and Smith has been the gift that just keeps giving. 5 months after cancelling with them due to poor customer service as well as technical service. 12 services calls to fix the issue that was never fixed.... And I just found out that they missed another mark that I told them about but they denied it being an issue. Please see my reviews to better understand how each technician as well as supervisor contradict another over issues all at the cost of my boiler not working properly or left with poor parts that can cause damage to it. As well, matters brought to their attention are never a big deal until they actually become one and then it always was a big deal. The great snafu of October 2024, started with the technician swearing my circulator needed to be replaced because it was old.... Nope, they wired my zones valves wrong. They replaced it any way and it made an awful noise every time it ran. I brought this to their attention. It was not a big deal. Every service call after that, I told them my circulator never sounded like that. They told me it was normal. 5 months later. Guess what, my Aquastat needed to be replaced and it had needed to be replaced for some time. It had been going bad. You know how you can tell, noises. The noise was it going bad. Carpenter and Smith misdiagnosed my whole system and almost created even more costly issues for me. A different HVAC company came out and have since remedy the destruction that Carpenter and Smith did to my boiler. Every call with C & S, I mentioned noises and nuances the boiler started to make after they replaced my zone valves and every time each technician told me they weren't issues. Now my circulator runs without making noises. Now my heat shuts off appropriately. Now the system is running more efficiently. Shame on you, Carpenter and Smith.

Spoke with Julia today. She helped me with a question I had and resolved a billing problem…read moreimmediately. Love that they answer the phone and are very friendly and helpful. Thank you CES.

Very impressed with the professionalism and service quality of CES. I have a propane boiler which…read morebroke down. CES helped me make a diagnosis remotely so they could order the proper part and make a visit ready to fix the problem. Jordan and Rudy showed up on time, confirmed the issue, and replaced the part efficiently, and all with a smile. Thank you!

Customer service is terrible. Just bought a house and tried…read moreto set up an account with them. I called yesterday and the individual I spoke with was professional and tried to connect me with the Harrison office. (She is why I gave them 2 stars instead of 1). Was put straight to email where I was promised a call back. Never happened. I called back today at one o'clock and this individual while sounding fairly nice was condescending. This time, she took my name and the address and promised me a call back in 1/2 hour. Here is the kicker! I was to keep the phone with me at all times and not use it. I would receive one phone call back from them and ONLY one...... It is now almost 2 hours since I was promised that one phone call back. They really must want my business. NOT.

Truly terrible costumer service-we finally bought out our tank just so we can switch companies and…read morenot have to be forced to deal with there rude and unpleasant employees. Do whatever you can to say away for them.

Very friendly service, great selection of supplies and gasses, happy to be their customer.read more

I on occasion I need CO2 for making soda at home. I bought a large CO2 tank from them to refill my…read moresoda stream tanks at home not only am I saving big money but these people are friendly and professional. They are busy with large company business but still treated me as I was just as important as they were. I'm a customer for life even if it's a small one.

Our propane Gas heater in our kitchen was not working and it's really cold weather. We called for…read moreservice and they were responsive very fast! They had Greg, a service technician at our house in 1 hour. He asked a few questions and understood the problem. He explained the situation clearly and Fixed it promptly. No stress. Thank you, Greg. It's on my calendar to call you in July for summer annual maintenance. You've earned my business.

I don't have to worry about anything. Based on my needs, CES monitors my tank, checks for…read morecorrosion, services my system at a fair price and is always willing to explain contracts or bills (Ms. Jamie during my most recent call).when I don't understand something. They select the best plan for their customer's needs. One of the most endearing things is that they support several shelters by donating oil, promoting the Sullivan County SPCA on their trucks, helping feed the feral kitties in their area and also having them spayed or neutered. I'm sure there's a whole lot more that they do for our community that I'm not even aware of. They don't boast. They just do. No ego involved. How cool is that?

I'm a fairly new oil customer, maybe about 2-3 years. I get automatic oil delivery, maintenance…read moreservice and BBQ fill ups from them. Their service to the Washingtonville area is excellent and their oil prices are fair. Never had an issue and would recommend them to anyone in my area. BTW, how many oil delivery companies do you know of that post their oil prices daily right on their highway sign?

Sorry to take time to give update. After talking to management, they sent out another technician…read morewho again looked at the tanks . He told me that he was going to recommend that the tanks would need to be replaced. There was no true legitimate reason to replace the tanks. Depew is only looking to make money off of you. I ended up contacting another oil company who had to inspect the tanks before delivering the first time. After inspecting they recommended having the tanks replaced but they had no issues with delivering oil. Not all companies are like DePew. There are honest businesses that aren't trying to take advantage of you.

Had an excellent experience with the Andover office, Sherri was great to deal with no issuesread more

My wife was concerned she thought she smelled Propane in front of the house. Called your contact…read morenumber and spoke to an operator who was rude and had such an attitude. You smell gas with the gas company they comes out no problem. Your company is gonna charge me $169 for a possible emergency. I'd rather call the fire department. Your operator states if there was a leak in the line that we would pay the expense. We didn't install the line we didn't dig the hole we paid you for that service. How do I get your tank off my property and cancel this contract.? The natural gas company would not treat us like this.

We had an issue with our very old propane heater and called CES…read more They sent a very knowledgeable, respectful, and friendly young man, Marco. Marco walked us through every step of the service he performed and was incredibly efficient. The next time we need service on our heater, we would request him by name. Outstanding!

From the owner: Since 1968, CES has been servicing customers throughout the Tri-State region of New York's Catskill…read moreMountains, Hudson Valley, Eastern Pennsylvania & Northern New Jersey with dependable propane gas, home heating fuel oil, kerosene, diesel fuel, bio-fuel deliveries and HVAC service & installations.

Paraco is at it again, first deliver to the wrong house now lock my account down for a 22 dollar…read morepayment I can make on my next deliver A payment for "maintenance " all these people do is rip money out of your pocket and give you shit serve. They could careless about their customers and it shows!!!! Worst human being!!! Wish I could give it a zero star one star is to much

Struggling to get a delivery! 28% amd customers on their facebook page report running out of…read morefuel. What is happening here? Tank monitor installed by Paraco states 28% left. I have called no less than 5 times. I also pre paid for the season. Instruction on account are fill after 60% due to generator and medical equipment on site. HELP! Ryan Degnan

My experience so far has been limited to installation and connection of propane to my 20 kW standby…read moregenerator. They get 4 stars because It all worked out at a reasonable price for quality work. However, the statements made by each phone rep, each pre-installation inspector, and the actual installer were stunningly different. I got close to what I requested and all that I needed, but whether that would happen was touch and go for almost a week and not finalized until after the installer was in my driveway. I can't say anything yet about fuel delivery and ongoing service.

Suburban propane company is the worst company, not just utility company, but the absolute worst…read morecompany i have ever done business with! Nothing but lies from the start. They promised a promotional rate of $1.89 on my first delivery and charged me $5 per gallon. I had to fight to get what they promised. They quoted a rental fee of $48 per year then after signing with them tried to raise it to $96 in the first month of installation. I requested NOT to be put on automatic delivery and yet they showed up yesterday and filled my tanks while i was not home. Again trying to charge me $5.199 per gallon when the national average is $2.75 per gallon and Pennsylvania (where I live) is $3.144. Do yourself a favor and stay away from the lies and price gouging and go with a reputable company. There's a reason they have a 1.5 star rating and have multiple class action suits against them