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A C Howell

3.0 (6 reviews)
Closed • 7:30 am - 4:00 pm

Services - A C Howell

Propane

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Wallace Energy

Wallace Energy

(65 reviews)

Excellent service, always nice & helpful. Travis was great! Appreciate always being responsive andâ€Ĥread moreanswering any questions we have.

Wallace owns Carpenter and Smith, so the issues that have come from Carpenter and Smith seem veryâ€Ĥread morefitting to review under Wallace as any potential customer should be aware of the lack of service or danger to their home heating system by choosing Wallace/Carpenter and Smith. Carpenter and Smith has been the gift that just keeps giving. 5 months after cancelling with them due to poor customer service as well as technical service. 12 services calls to fix the issue that was never fixed.... And I just found out that they missed another mark that I told them about but they denied it being an issue. Please see my reviews to better understand how each technician as well as supervisor contradict another over issues all at the cost of my boiler not working properly or left with poor parts that can cause damage to it. As well, matters brought to their attention are never a big deal until they actually become one and then it always was a big deal. The great snafu of October 2024, started with the technician swearing my circulator needed to be replaced because it was old.... Nope, they wired my zones valves wrong. They replaced it any way and it made an awful noise every time it ran. I brought this to their attention. It was not a big deal. Every service call after that, I told them my circulator never sounded like that. They told me it was normal. 5 months later. Guess what, my Aquastat needed to be replaced and it had needed to be replaced for some time. It had been going bad. You know how you can tell, noises. The noise was it going bad. Carpenter and Smith misdiagnosed my whole system and almost created even more costly issues for me. A different HVAC company came out and have since remedy the destruction that Carpenter and Smith did to my boiler. Every call with C & S, I mentioned noises and nuances the boiler started to make after they replaced my zone valves and every time each technician told me they weren't issues. Now my circulator runs without making noises. Now my heat shuts off appropriately. Now the system is running more efficiently. Shame on you, Carpenter and Smith.

Suburban Propane

Suburban Propane

(68 reviews)

My experience so far has been limited to installation and connection of propane to my 20 kW standbyâ€Ĥread moregenerator. They get 4 stars because It all worked out at a reasonable price for quality work. However, the statements made by each phone rep, each pre-installation inspector, and the actual installer were stunningly different. I got close to what I requested and all that I needed, but whether that would happen was touch and go for almost a week and not finalized until after the installer was in my driveway. I can't say anything yet about fuel delivery and ongoing service.

Suburban propane company is the worst company, not just utility company, but the absolute worstâ€Ĥread morecompany i have ever done business with! Nothing but lies from the start. They promised a promotional rate of $1.89 on my first delivery and charged me $5 per gallon. I had to fight to get what they promised. They quoted a rental fee of $48 per year then after signing with them tried to raise it to $96 in the first month of installation. I requested NOT to be put on automatic delivery and yet they showed up yesterday and filled my tanks while i was not home. Again trying to charge me $5.199 per gallon when the national average is $2.75 per gallon and Pennsylvania (where I live) is $3.144. Do yourself a favor and stay away from the lies and price gouging and go with a reputable company. There's a reason they have a 1.5 star rating and have multiple class action suits against them

A C Howell - propane - Updated June 2026

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