Brice #705 Good recommendations on boiler maintenance…read more Fast. Fixed issue. Good work.

Wallace owns Carpenter and Smith, so the issues that have come from Carpenter and Smith seem very…read morefitting to review under Wallace as any potential customer should be aware of the lack of service or danger to their home heating system by choosing Wallace/Carpenter and Smith. Carpenter and Smith has been the gift that just keeps giving. 5 months after cancelling with them due to poor customer service as well as technical service. 12 services calls to fix the issue that was never fixed.... And I just found out that they missed another mark that I told them about but they denied it being an issue. Please see my reviews to better understand how each technician as well as supervisor contradict another over issues all at the cost of my boiler not working properly or left with poor parts that can cause damage to it. As well, matters brought to their attention are never a big deal until they actually become one and then it always was a big deal. The great snafu of October 2024, started with the technician swearing my circulator needed to be replaced because it was old.... Nope, they wired my zones valves wrong. They replaced it any way and it made an awful noise every time it ran. I brought this to their attention. It was not a big deal. Every service call after that, I told them my circulator never sounded like that. They told me it was normal. 5 months later. Guess what, my Aquastat needed to be replaced and it had needed to be replaced for some time. It had been going bad. You know how you can tell, noises. The noise was it going bad. Carpenter and Smith misdiagnosed my whole system and almost created even more costly issues for me. A different HVAC company came out and have since remedy the destruction that Carpenter and Smith did to my boiler. Every call with C & S, I mentioned noises and nuances the boiler started to make after they replaced my zone valves and every time each technician told me they weren't issues. Now my circulator runs without making noises. Now my heat shuts off appropriately. Now the system is running more efficiently. Shame on you, Carpenter and Smith.

Spoke with Julia today. She helped me with a question I had and resolved a billing problem…read moreimmediately. Love that they answer the phone and are very friendly and helpful. Thank you CES.

Very impressed with the professionalism and service quality of CES. I have a propane boiler which…read morebroke down. CES helped me make a diagnosis remotely so they could order the proper part and make a visit ready to fix the problem. Jordan and Rudy showed up on time, confirmed the issue, and replaced the part efficiently, and all with a smile. Thank you!

Customer service is terrible. Just bought a house and tried…read moreto set up an account with them. I called yesterday and the individual I spoke with was professional and tried to connect me with the Harrison office. (She is why I gave them 2 stars instead of 1). Was put straight to email where I was promised a call back. Never happened. I called back today at one o'clock and this individual while sounding fairly nice was condescending. This time, she took my name and the address and promised me a call back in 1/2 hour. Here is the kicker! I was to keep the phone with me at all times and not use it. I would receive one phone call back from them and ONLY one...... It is now almost 2 hours since I was promised that one phone call back. They really must want my business. NOT.

Truly terrible costumer service-we finally bought out our tank just so we can switch companies and…read morenot have to be forced to deal with there rude and unpleasant employees. Do whatever you can to say away for them.

Very friendly service, great selection of supplies and gasses, happy to be their customer.read more

I on occasion I need CO2 for making soda at home. I bought a large CO2 tank from them to refill my…read moresoda stream tanks at home not only am I saving big money but these people are friendly and professional. They are busy with large company business but still treated me as I was just as important as they were. I'm a customer for life even if it's a small one.

Lavinia was so helpful setting up our account. She was Friendly and knowledgeable and got us a…read morecompetitive rate. .

Our propane Gas heater in our kitchen was not working and it's really cold weather. We called for…read moreservice and they were responsive very fast! They had Greg, a service technician at our house in 1 hour. He asked a few questions and understood the problem. He explained the situation clearly and Fixed it promptly. No stress. Thank you, Greg. It's on my calendar to call you in July for summer annual maintenance. You've earned my business.

I am surprised by all the negative reviews here! I have used Depew for about five years for home…read moreoil and am new to them for home propane. They've always been great by me. Customer service has been reliable for me. I don't frequently call but when I do the office staff are plenty friendly and even more importantly they're helpful. Yesterday I ran out of propane, I thought I was on auto-delivery but had not yet set that up with them (I was auto for oil only). They came out in an hour and filled me up. I am on auto-delivery for oil and never run out, and never get a bill I don't think is fair. I have done the BBQ refills plenty of times and that has been easy and definitely the cheapest in the area.

I'm a fairly new oil customer, maybe about 2-3 years. I get automatic oil delivery, maintenance…read moreservice and BBQ fill ups from them. Their service to the Washingtonville area is excellent and their oil prices are fair. Never had an issue and would recommend them to anyone in my area. BTW, how many oil delivery companies do you know of that post their oil prices daily right on their highway sign?

Had an excellent experience with the Andover office, Sherri was great to deal with no issuesread more

My wife was concerned she thought she smelled Propane in front of the house. Called your contact…read morenumber and spoke to an operator who was rude and had such an attitude. You smell gas with the gas company they comes out no problem. Your company is gonna charge me $169 for a possible emergency. I'd rather call the fire department. Your operator states if there was a leak in the line that we would pay the expense. We didn't install the line we didn't dig the hole we paid you for that service. How do I get your tank off my property and cancel this contract.? The natural gas company would not treat us like this.

Awesome. Amazing service from this company it's remarkable, most professional, highly trained and…read moreskilled technician, Jordan. Courteous. Excellent communicator. Got right in and set about his tasks in a most efficient, confidence instilling manner. This man knew his honorable trade and profession. Just like back years ago when it took years of training to become considered skilled and a true craftsmen - who took great pride and honoring in their work. Jordan not only resolved the issue lick-it-y split, he went way above and beyond, performing well needed service adjustments and cleaning on my wonderful propane fired living room heater unit. He provided me voluntarily most valuable advice about my unit. Most helpful and educational. What a totally pleasant, stress free, problem easily solved experience. This gentlemen, a true man of his trade, is an outstanding representative for a company that has wonderfully provided all my home heating needs for over 20 years!! Thank you, CES!! Kindest regards. Bob Hunter S Fallsburg rbhunter2025@gmail.com

We had an issue with our very old propane heater and called CES…read more They sent a very knowledgeable, respectful, and friendly young man, Marco. Marco walked us through every step of the service he performed and was incredibly efficient. The next time we need service on our heater, we would request him by name. Outstanding!

Paraco is at it again, first deliver to the wrong house now lock my account down for a 22 dollar…read morepayment I can make on my next deliver A payment for "maintenance " all these people do is rip money out of your pocket and give you shit serve. They could careless about their customers and it shows!!!! Worst human being!!! Wish I could give it a zero star one star is to much

Struggling to get a delivery! 28% amd customers on their facebook page report running out of…read morefuel. What is happening here? Tank monitor installed by Paraco states 28% left. I have called no less than 5 times. I also pre paid for the season. Instruction on account are fill after 60% due to generator and medical equipment on site. HELP! Ryan Degnan

Their overpricing is ridiculous. They charged me $5.99 per gallon when SOS propane charges me $1.99…read moreper gallon. I overpaid in 1 year over $13,000 for Suburban Propane. Do not use them.

We received a delivery today only a few days after a blizard. Needless to say we had a lot of snow…read moreand were concerned if a delivery could be completed. Andy, the delivery driver went above and beyond. Took my shovel to clear snow from our gate and clear a path to our tank. Thank you Andy! Have been a customer for almost thirty years and have been very satisfied with the entire team. From repairing our propane fired decorative fire place to providing fuel deliveries.