We had an issue with our very old propane heater and called CES…read more They sent a very knowledgeable, respectful, and friendly young man, Marco. Marco walked us through every step of the service he performed and was incredibly efficient. The next time we need service on our heater, we would request him by name. Outstanding!

From the owner: Since 1968, CES has been servicing customers throughout the Tri-State region of New York's Catskill…read moreMountains, Hudson Valley, Eastern Pennsylvania & Northern New Jersey with dependable propane gas, home heating fuel oil, kerosene, diesel fuel, bio-fuel deliveries and HVAC service & installations.

Excellent service, always nice & helpful. Travis was great! Appreciate always being responsive and…read moreanswering any questions we have.

Wallace owns Carpenter and Smith, so the issues that have come from Carpenter and Smith seem very…read morefitting to review under Wallace as any potential customer should be aware of the lack of service or danger to their home heating system by choosing Wallace/Carpenter and Smith. Carpenter and Smith has been the gift that just keeps giving. 5 months after cancelling with them due to poor customer service as well as technical service. 12 services calls to fix the issue that was never fixed.... And I just found out that they missed another mark that I told them about but they denied it being an issue. Please see my reviews to better understand how each technician as well as supervisor contradict another over issues all at the cost of my boiler not working properly or left with poor parts that can cause damage to it. As well, matters brought to their attention are never a big deal until they actually become one and then it always was a big deal. The great snafu of October 2024, started with the technician swearing my circulator needed to be replaced because it was old.... Nope, they wired my zones valves wrong. They replaced it any way and it made an awful noise every time it ran. I brought this to their attention. It was not a big deal. Every service call after that, I told them my circulator never sounded like that. They told me it was normal. 5 months later. Guess what, my Aquastat needed to be replaced and it had needed to be replaced for some time. It had been going bad. You know how you can tell, noises. The noise was it going bad. Carpenter and Smith misdiagnosed my whole system and almost created even more costly issues for me. A different HVAC company came out and have since remedy the destruction that Carpenter and Smith did to my boiler. Every call with C & S, I mentioned noises and nuances the boiler started to make after they replaced my zone valves and every time each technician told me they weren't issues. Now my circulator runs without making noises. Now my heat shuts off appropriately. Now the system is running more efficiently. Shame on you, Carpenter and Smith.

Spoke with Julia today. She helped me with a question I had and resolved a billing problem…read moreimmediately. Love that they answer the phone and are very friendly and helpful. Thank you CES.

Very impressed with the professionalism and service quality of CES. I have a propane boiler which…read morebroke down. CES helped me make a diagnosis remotely so they could order the proper part and make a visit ready to fix the problem. Jordan and Rudy showed up on time, confirmed the issue, and replaced the part efficiently, and all with a smile. Thank you!

This company is out to take every penny from the consumer. I brought a house the propane was…read moreincluded in sale, they came and removed the regulator. and charged me to put it back on. Who told them to take it off ( they don't even knock ). I informed them to only fill on my request as I was using just for a dryer and because the appliances Center was doing all checks they removed the regulator again before anything was even delivered. They charge you for 100 lbs of gas on a tank not empty that marked 80. they are bullies and con artist. They will not come remove their tank as they would like to keep billing 5 dollars. DO not use this company. nothing but hell from them and the receptionist/ phone lady must be owner nasty as she can be and oh so self righteous. She has the right to tell a homeowner what they should can not do in their home

Wife and I moved into a new home requiring propane for the range, dryer, and fireplace. We're also…read morenew to the area. I called AC Howell on the recommendation of my brother-in-law who has used them for years. AC Howell informed me of the process and the $50 drop off/set up charge upfront. What a previous poster didn't realize is the charge covers the initial setup labor and line pressure test (as an engineer, I can tell you this is absolutely an essential safety check and liability reducing step considering this is a high-pressure system handling a highly combustible gas). AC Howell brought out two technicians, pressure tested the line and found a leak on the old, underground black iron pipe. Not surprising as the iron has been underground for 20 years (black iron tends to rust in damp environments). They then engineered a solution creating a new (safe) hookup. There was an additional $50 charge (explained to me upfront before doing additional work) for this because of the additional time required for the new set up and moving the tank twice. It took them 1/2 a day at a labor rate of $100 total for two people (8 total man-hours) This was very reasonable considering the time required. They got it done! The system works like a champ, is set up looking professional, and they even tested all gas burning equipment in the house. I'm very satisfied with AC Howell and do not understand the critical reviews above as my experience was very different. Yes there was an additional charge. AC Howell explained both charges up front and the reason for the charge. I doubt they went through all the trouble of moving the tank twice (returning to their office a second time for the lift truck) to swindle me out of a measly $50. That's a lot of work/time to take me for (barely) a tank of diesel fuel . Finding a leak in black iron that has been underground for 20+ years is more probable. I recommend AC Howell because of their communication and thoroughness (e.g. safety check) and will continue to utilize their services.

Terrible customer care. Terrible service. Prepare to be robbed. They charge for everything and even…read morethings that never happened.

Great service and prompt prices are far better than anybody else. And their delivery crew knows…read morethe deal, I have vacation home that I split my time with, so I was talking to one delivery guy about efficiency and he recommended keeping the house a 56 when I'm not there because that was a good point for both efficiency and comfort as far as walking into a cold house, he was right. 56 is no less efficient than where used to keep it and if I forget to turn the temp up remotely I'm not walking into and ice cold house

A homesteaders playground. Stopped in for some chicken feed and fill up propane to grill steaks on…read morethis nice clear cool day. We were tempted to take home some baby chickens but we already have 75 and about a dozen at home ready to hatch any day now. Staff is dope, easy in and easy out. Never thought a city guy like myself would find such a fascination with farm life. God is good.

I love this store. The staff are knowledgeable, respectful and courteous. I get all my pet good…read moreand supplies at Tractor Supply