Ellen the manager was amazing. She let us try almost every flavor of ice cream imaginable. So sweet…read moreand kind. I live in the City and would come here again just for the service.

I go here in the morning for my diet peach ice tea. I can't get enough of it. I wish they sold it…read morein half gallons or gallons as they would buy more of it. They are friendly and everything I've tried is amazing so far. Some stand outs. The ice cream, the Stewart's gummy bears are the best anywhere. Their grape soda and diet soda rock. Their Mac and cheese is great, as are their breakfast sandwiches. I love the staff so kind and friendly. That's why I visit just about every day. Also their pizza is not bad at all. I was surprised.

I am surprised by all the negative reviews here! I have used Depew for about five years for home…read moreoil and am new to them for home propane. They've always been great by me. Customer service has been reliable for me. I don't frequently call but when I do the office staff are plenty friendly and even more importantly they're helpful. Yesterday I ran out of propane, I thought I was on auto-delivery but had not yet set that up with them (I was auto for oil only). They came out in an hour and filled me up. I am on auto-delivery for oil and never run out, and never get a bill I don't think is fair. I have done the BBQ refills plenty of times and that has been easy and definitely the cheapest in the area.

I'm a fairly new oil customer, maybe about 2-3 years. I get automatic oil delivery, maintenance…read moreservice and BBQ fill ups from them. Their service to the Washingtonville area is excellent and their oil prices are fair. Never had an issue and would recommend them to anyone in my area. BTW, how many oil delivery companies do you know of that post their oil prices daily right on their highway sign?

I bought a house - we closed in December. We had record breaking low temperatures only to discover…read morethat our boiler was not functioning. The temperatures in the house dropped to 40 degrees and in a panic I started calling anyone I could get a hold of after business hours. I had a stellar experience since my first conversation with the business owners. They helped me troubleshoot and came to my home right away when I could not resolve the issue myself. I was even more impressed with the technician's skills. Devin effectively narrowed in on the malfunctioning parts and replaced them with parts stocked in the service truck. He was friendly and took the time to explain how the system worked and what his plan of action was. The rates were very reasonable and the service was exceptional. A+++ would recommend for heating repairs and fuel oil. Thank you!!! - Andrew

Fast and easy to set up. The female who answered the phone answered all my questions and they were…read morequite a few, yet she had addressed them.

Awesome. Amazing service from this company it's remarkable, most professional, highly trained and…read moreskilled technician, Jordan. Courteous. Excellent communicator. Got right in and set about his tasks in a most efficient, confidence instilling manner. This man knew his honorable trade and profession. Just like back years ago when it took years of training to become considered skilled and a true craftsmen - who took great pride and honoring in their work. Jordan not only resolved the issue lick-it-y split, he went way above and beyond, performing well needed service adjustments and cleaning on my wonderful propane fired living room heater unit. He provided me voluntarily most valuable advice about my unit. Most helpful and educational. What a totally pleasant, stress free, problem easily solved experience. This gentlemen, a true man of his trade, is an outstanding representative for a company that has wonderfully provided all my home heating needs for over 20 years!! Thank you, CES!! Kindest regards. Bob Hunter S Fallsburg rbhunter2025@gmail.com

We had an issue with our very old propane heater and called CES…read more They sent a very knowledgeable, respectful, and friendly young man, Marco. Marco walked us through every step of the service he performed and was incredibly efficient. The next time we need service on our heater, we would request him by name. Outstanding!

CES are honest and very good. Mike O is amazing and J is great; he was most helpful and friendly on…read morethe phone. We just opened up an account and are very much looking forward to being customers. Thank you very much for all your help! Judy and Pete

Spoke with Julia today. She helped me with a question I had and resolved a billing problem…read moreimmediately. Love that they answer the phone and are very friendly and helpful. Thank you CES.

called the company because I had no heat from the zone in my house. They sent a technician out off…read morehours and he said I had a faulty thermostat. So they replaced it and said that would fix the problem. Well it didn't. 3 days later I still had no heat in that zone. Once again I call them and the same technician comes out and now tells me I need over $1000 in new equipment. The next day they send out a technician to replace everything they said I need. The next 2 days, still no heat. I call them once again and now they tell me I need an electrician to do rewiring. They strung me along for over a week and kept charging me for all their service calls and unneeded parts. I finally got someone else who fixed my problem right away. Would never recommend using them.

I can't say thank you enough to upstate energy! It was the hottest day of the year and I was in…read moresearch of someone to please come look at my ac that was failing . I called upstate energy and even though I wasn't a client yet they understood the severity of my situation and came out in a very timely manner. The technician was thorough and friendly and walked me through the issues. Everyone was super kind and friendly from calling the office to technician! I would highly recommend upstate energy to everyone and anyone !

I had a under ground propane tank installed by Star Gas. They recommended RF-Scapes to do the…read moreexcavating. Ryan did a great job digging the hole. No damage to the area around where he dug. Also the area was cleaned up. Leaving only some light raking and putting down grass seeds. Star Gas had two man on the job as soon as the tank was in the ground it was hooked up and tested. they had the tank filled and back in service with in a half hour. We were down total of 4 hours great job guys thank you.

I am writing to share a discouraging experience I had with Star Gas. I discovered that two propane…read moretanks I purchased were filled with air instead of propane. This caused an unexpected disruption in my business and required additional time and expense to resolve. I received two propane tanks that appeared to be empty or under-filled. When I tested them, they did not perform as expected. I attempted to contact Star Gas to discuss the issue and request a resolution. Despite providing my receipt, I did not receive a satisfactory response or a clear course of action to address the problem. The incorrect filling disrupted my operations and led to downtime and additional work to verify and correct the issue. The lack of timely, satisfactory follow-up from staff left me feeling unsupported as a customer. I retained my receipts and documented the issue.I plan to file formal complaints with the Attorney General's office and other relevant agencies to request an internal investigation and ensure proper resolution. A formal review of the incident and confirmation of the actual contents of the tanks. A prompt corrective action from Star Gas, including a refund or replacement tanks that are properly filled and certified. Improved customer service and verification procedures to prevent recurrence. I have documentation (receipts, dates, and the issue description) and am pursuing official channels to address this matter.

I saw yelp reviews 2 weeks ago saying it was closed. My heart sank. I was out in the area today…read moreand went in. It is still as good as it has always been if not better. I found tools and parts that would have made a plumbing job much easier had I went there. With it having appeared closed and some driving distance I did not. Went in this morning, the same great service and parts selection. Things you won't find at a big chain store. Keep supporting this business, we need them and we need them locally. Hope this helps you find one of the best hardware stores around here. Also note they may have dropped "Thruway" from their name which may have confused some folks. Same place and quality. Dave

Lavinia was so helpful setting up our account. She was Friendly and knowledgeable and got us a…read morecompetitive rate. .

Our propane Gas heater in our kitchen was not working and it's really cold weather. We called for…read moreservice and they were responsive very fast! They had Greg, a service technician at our house in 1 hour. He asked a few questions and understood the problem. He explained the situation clearly and Fixed it promptly. No stress. Thank you, Greg. It's on my calendar to call you in July for summer annual maintenance. You've earned my business.