since being taken over the new company is horrible. they recently raised the rates by $60 a month…read morewith zero notification making our unit over $300 a month. when we called them they could care less. dont believe the intro rates. they will jack your rates astronomically. very POORLY run company.

Half of our apartment is in storage and they've been extremely prompt with all my inquiries. I got…read morethere to open our account, and a month later set up the credit card billing. From set up to move in, I've enjoyed their help and advice. Once the movers placed our items inside, we were good to go. We're happy to have a good place to store our stuff while we find a good home.

Hi! Maria was tremendously kind and helpful…read more The facility is very clean And I find the prices to be reasonable I only needed the space for a short time so was very satisfactory to my needs

I utilized the "Storage Boss" facility located in New Windsor, NY in between moves.. The facility…read morewas VERY CLEAN..In addition, and just as important, is the fact that the location is VERY SECURE...On a personal note, when movers from a well known company failed to "show up" to unload my furniture items, the manager located help for me so I would not incure another day of charges from U-Haul...We got it done together. I would HIGHLY recommend renting from Storage Boss in New Windsor, NY.. Truly, a gem of a location to rent from.

Had a guy on the 800 U-Haul CALL CENTER David( I think that's what his name was ) tried to scam me…read moreout of 30$ -per vehicle quoted up charge over what the facility price has listed on their trucks . And he kept asking for my credit card .. I'm reporting this to U haul . This happened with the call center only , not this place I'm reviewing . Now aside from that this facility located on Route 32 in New Windsor has been our mainstay for renting trucks and we never have had any trouble . I wish there was a way to contact this brick and mortar directly than deal with apps or the 800 call center .. It's large & dedicated to UHaul business only . This time have to recognize Nicholas as being very efficient and we were able to get things done with his help in a positive, friendly experience . The lady working there too was very nice but Nicholas took care of us renting and returning . Still 19.95 for little truck and it was very clean .

I ALWAYS carry a yellow broom with me and thoroughly sweep the truck, and ask if it's OK before I…read moreleave. I got charged $27.03 for a cleaning fee anyway. The staff here as a general rule are poorly trained and don't know the meaning of customer service. This is the last straw. AVOID.

5/22/25 - It's raining today. Five years ago just before…read moreCovid I moved from one town up here to another. I had Triangle Movers to the job. They were excellent. Like I said in the previous review; it's like they were moving their own furniture. One of their truck's is across the street, moving someone out of the complex. It's not unusual to see someone moving; most of the time it's with U-Haul. I'm watching the movers bringing the people's furniture out of the building. Everything seems to be wrapped in plastic to keep it from getting wet and damaged. The guys are working fast. I don't know the family. I do know they'll be happy with the service they get from Triangle Movers. I hope they do a Yelp review.

These guys are pros, on time, on schedule, no over promising, on target suggestions. Would…read moredefinitely use on our next move.

I rented a storage unit here back in April and I immediately cancelled the reservation the same…read moreafternoon. I was told that the service fee could not be refunded, but that everything else would be. I was immediately refunded the lock fee and received an email confirmation. I never received an email confirmation for the refund of the storage fee. At the end of the week, I noticed that the storage fee had not been refunded yet. I called the Vails Gate location and was assured that I had been refunded by the woman who works there even though I explained to her that I was not. I put in a dispute with my credit card company and Public Storage ended up refunding me for the rental fee while the dispute was in process. Now, in July, I have just received a letter that they sent my account to a collection agency claiming that I owe them $263.00. I am furious. I called the Vails Gate location and received no answer so I left a message. After all that they put me through to refund my money, they have the nerve to say that I owe them money and are trying to ruin my credit report. I think not! This whole ordeal has caused so much more of a headache and problems for me than it ever should have. I will never ever do business with this location or this company again and I will be calling, emailing and tweeting whoever I need to to get this matter resolved immediately.

I recently opened up my storage unit here because I've been looking for a small extra space in the…read moremiddle of moving. I was able to get a walk in closet sized unit for a great price because I so happened to sign up during the president's day sale. everything was through the app, even access to open/close the gate! I was able to sign up, be assigned a unit & pay my monthly fee all online and it was ready the next day. The person (I believe the owner?) was very pleasant and helpful! I love how easy the process was. the unit came with its own lock already so that was nice too. so far so good!

I LOVE THEM. I had to coordinate moving from my 4 bedroom-2 bedroom house of 20 years with an…read morealleged snowstorm on the way, and because I was so overwhelmed with that, I used Yelp quote for the first time. I asked for movers to come the next day to move my things from my house to a storage unit 30 minutes away. Almost immediately, AW Express responded to set up a phone consultation and give me a quote. Joe gave me his number, and we had a quick phone call and his services included everything- his team, truck, extra packing materials!

I will update review once I complete move but super professional and legit on first call. I feel…read morevery assured that his company will be top-notch and not scammers like some other movers have been. He offered a great local rate and realistic quote (both timewise and $$) vs. others who either exaggerated the hours either too low or too high. Looking forward to a smooth process!