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    Guardian Self Storage

    3.7 (7 reviews)
    Open • 9:00 am - 4:00 pm

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    U-Haul Moving & Storage of New Windsor

    U-Haul Moving & Storage of New Windsor

    (14 reviews)

    Taking liberties, while using the app pick up reservation feature, I was asked to enter an…read morealternate contact information, this seemed like an invasion of privacy however it was optional so ethically I found that to be acceptable. To my chagrin, I was told by helpful staff that providing an alternate contact was mandatory and that I would be denied service. I explained the inconsistencies in policy and how I believed the policy to be unethical. I find this alarmingly shady to say the least and I am uneasy about continuing conducting future business with the organization. Inconsistent policy within an organization is a red flag that will most likely result in abandoning a business relationship with U-Haul. It's brand is now tarnished and only through re-establishment of proper sound policy aligned with their online operations will allow me to continue future engagement with U-Haul. Micha, the general manager was most helpful in her endless pursuit and dedication to ensure my satisfaction while preserving her own integrity and further protecting the sanctity of corporate policy. She would be the soul reason I would ever consider continuing a proper and ethical business relationship with U-Haul. There are far and few like her, utilizing the ability to create a harmonious work environment and creating a foundational bridge between client and service provider. Kudos to her standards of excellence!!! Bravo Micha thank you for your tremendous service. Good day (also didn't appreciate having to take pictures, made me feel like I was working for the company itself rather than a valued customer, just another example of liberties taken)

    Had a guy on the 800 U-Haul CALL CENTER David( I think that's what his name was ) tried to scam me…read moreout of 30$ -per vehicle quoted up charge over what the facility price has listed on their trucks . And he kept asking for my credit card .. I'm reporting this to U haul . This happened with the call center only , not this place I'm reviewing . Now aside from that this facility located on Route 32 in New Windsor has been our mainstay for renting trucks and we never have had any trouble . I wish there was a way to contact this brick and mortar directly than deal with apps or the 800 call center .. It's large & dedicated to UHaul business only . This time have to recognize Nicholas as being very efficient and we were able to get things done with his help in a positive, friendly experience . The lady working there too was very nice but Nicholas took care of us renting and returning . Still 19.95 for little truck and it was very clean .

    Public Storage

    Public Storage

    (15 reviews)

    I rented a storage unit here back in April and I immediately cancelled the reservation the same…read moreafternoon. I was told that the service fee could not be refunded, but that everything else would be. I was immediately refunded the lock fee and received an email confirmation. I never received an email confirmation for the refund of the storage fee. At the end of the week, I noticed that the storage fee had not been refunded yet. I called the Vails Gate location and was assured that I had been refunded by the woman who works there even though I explained to her that I was not. I put in a dispute with my credit card company and Public Storage ended up refunding me for the rental fee while the dispute was in process. Now, in July, I have just received a letter that they sent my account to a collection agency claiming that I owe them $263.00. I am furious. I called the Vails Gate location and received no answer so I left a message. After all that they put me through to refund my money, they have the nerve to say that I owe them money and are trying to ruin my credit report. I think not! This whole ordeal has caused so much more of a headache and problems for me than it ever should have. I will never ever do business with this location or this company again and I will be calling, emailing and tweeting whoever I need to to get this matter resolved immediately.

    I recently opened up my storage unit here because I've been looking for a small extra space in the…read moremiddle of moving. I was able to get a walk in closet sized unit for a great price because I so happened to sign up during the president's day sale. everything was through the app, even access to open/close the gate! I was able to sign up, be assigned a unit & pay my monthly fee all online and it was ready the next day. The person (I believe the owner?) was very pleasant and helpful! I love how easy the process was. the unit came with its own lock already so that was nice too. so far so good!

    Guardian Self Storage - selfstorage - Updated October 2026

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