They don't call back. Called 2x and left 2 messages seeing services and both times no call back.read more

Joe was recommended to us by our landscaper, previously a landscaper at Stanford University. We…read morewanted Joe to eradicate a ground-wasps nest discovered by our landscaper's staff. Joe was super-knowledgeable, pleasant, and fairly-priced. He capably removed the ground nest. We've since engage Joe to spray for spiders that invade our home each spring. We recommend him without reservation. The peninsula needs more resources of the caliber and trustworthiness of Joe Palmieri. (He should have a podcast about pest control.)

We received estimates from four companies to inspect our home & make any adjustments needed prior…read moreto the sale. Without a doubt CPC were the most professional, diligent & cost effective. The owner James made the initial review, recommendations & helped us understand what would happen & the cost. Everything promised was delivered on time & in budget. The team arrived on time & with a sufficient group for clean-up, deodorizing & closing off areas the little critters could enter. We were blown away by their effeminacy, professionalism & courtesy. CPC is the best & we would highly recommend them for all the reasons I noted as well as a very pleasant a group they are.

I have been a customer of Complete Pest Control since 2019. For years, I was very impressed with…read morethe service. Jim Fletcher would come out, assess the situation, and then send a team to take care of the problem. He and his employees were knowledgeable and professional. They diagnosed the problem, fixed it, and followed up with a two-year warranty in case anything reappeared. Unfortunately, my experience over the past year has been less consistent. Some of the newer employees have not inspired the same confidence, and communication while the office has been frustrating. On one call there was loud yelling in the background; when someone finally answered, they hung up. In May 2026, when the employees had still not arrived half an hour after my appointment window ended, I called the office and was hung up on twice. On a positive note, my most recent service check-up was with Carolyn, who had been to my home before. She was thorough, checked everything, and reassured me that Complete Pest Control is going through a transition and working to get things back on track. I sincerely hope they do. I received very good service from Complete Pest Control for many years and would be happy to see them return to the standard of service I had come to expect.

Harry is honest straightforward, and a great guy you couldn't ask for a more honest and upfront…read moretermite guy for inspections rework whatever it is the guy's fantastic

He is the best to have inspect your house. We are a painting company and he has saved a lot of my…read moreclients a lot of $ because they were told they needed unnecessary tent jobs by other companies. My understanding is that there are a lot of unscrupulous and unknowledgeable people in the the termite inspection business. Harry Hastie is the opposite. He is totally honest and very experienced and knowledgeable. Everyone we have recommended him to have been thrilled with his results. Can not recommend him highly enough, very rare guy in a great way!

Matt Outman has been my go-to inspector for about 20 years now. He is the most thorough pest…read moreinspector I have worked with, which I appreciate because no one likes surprises in a real estate transaction. When it came time to do work at my own home, I hired Matt and was very pleased with his thoroughness. I trust him 100%.

Matt and his wife are fantastic highest level of service conscientious extremely competent and…read morethorough. Recommend them wholeheartedly. Have Matt do an inspection to give you piece of mind that your rodent problems will dealt with quickly and efficiently

I can't say enough positive things about the work Premier Termite has done at my house. The workers…read moreand office staff are polite, professional and very knowledgeable. They tented our house before my husband I moved in and have since performed a thorough inspection - no problems were found. They made sure our firewood was covered by the tent, advised which plants might/might not survive the chemicals, and took care of having the power/gas turned on after the job was complete. I've recommended the company to several people and will continue to do so.

I hired Kevin from Premier Termite for a second-opinion buyer inspection on a home I'm in contract…read moreon. He was extremely thorough and took the time to walk through all his observations with me. He gave me great advice on potential improvements and helped me better understand the property. highly recommend

I was worried the guy was not gonna use tools but he did. I did not want to watch him do it bare…read morehanded.

Simply the best folks! Local, 3 generations, trustworthy!…read moreScott, Dick and Dick's dad have a tradition of taking good care of their clients. They're knowledgeable, old school (in a great way), and local. No upselling required!

Homeowner's Video Evidence Exposes Contractor's Damage, Denial, and Harassment…read more A homeowner's ordeal with a repair company reveals troubling behavior--damage denied, intimidation caught on camera, and a lesson for others to document every step. Home repairs can be stressful enough without having to deal with unprofessional conduct. Unfortunately, my experience with this company turned what should have been a simple wall repair into an ordeal marked by property damage, gaslighting, and verbal harassment. During a wall repair at my home, the company's crew--led by a man named Franz--removed the paver grout near a drain pipe, clogged the drain by leaving it uncovered while working, and failed to reinstall it properly afterward. The result was a mess and preventable damage. When I reached out for a repair, instead of taking responsibility, the company denied causing the damage and accused me of lying. I have Ring camera footage showing the entire incident, including before-and-after visuals: the first two images show a clean, newly maintained area; the subsequent photos reveal the careless aftermath of their work. After reading other customer reviews, I discovered I wasn't alone--many homeowners have reported similar experiences of denial and deflection. My advice to others: take photos and videos of your property before any work begins. It's the only way to protect yourself if things go wrong. To make matters worse, I witnessed troubling workplace behavior. On camera, the senior worker berated and swore at his subordinate--a young helper clearly intimidated and mistreated. As someone who works in HR, I reported this incident to their HR department, hoping they would address it professionally. Instead, I believe it made things worse. Days later, four men from the company returned, not to repair the damage but seemingly to intimidate me. Their manager was dismissive, accusatory, and unprofessional. Then, I received an email from the company stating they were "unable to return in order to keep the customer safe"--a statement that felt both manipulative and subtly threatening. I was alone at home at the time; my husband was away. When he returns and sees both the damage and the recorded harassment, he'll be as shocked as I was. The project was managed by our HOA, which had obtained two quotes--one from this company and another from a more professional, courteous firm. We requested the latter, but the HOA choose Franz. It now seems clear why: this company appears to prioritize cost and HOA contracts over quality and homeowner satisfaction. Final Update: After submitting the Ring camera evidence showing their workers' harassment and denial, the company finally agreed to refund part of the cost so I could hire a professional to fix the damage. That refund, to me, is an acknowledgment of wrongdoing. Homeowners deserve better. This experience is a reminder that documentation is your best defense, and that no company--no matter how established--should be allowed to deny responsibility or mistreat customers and employees alike.

Email to me from Mike Judas, owner of Franz Termite, on 7/19/22: "I'll have my office call you to…read moreset up a time for our Senior Foreman, Alfredo, to stop by and take a look to see what he thinks the best way is to repair this and discuss any options that would facilitate repair without going overboard. Alfredo has been with us for 35+ years and really has 'seen it all'. I'm sure he will have some good ideas to keep repairs as simple as possible." Me: "Thanks a bunch, Mike!" Two months and one reminder email later, someone from Frantz who isn't Alfredo shows up, and virtually the first thing out of his mouth is "my boss told me this morning we don't do this kind of work".

We have a wonderful experience with the team at Chang An Termite Control. My husband reached out to…read morethem via Yelp projects as well as a few other companies. We got a quick response from Tim and set up an appointment with Fili to come out for an assessment and estimate for the job. We had found a tiny hole in the wall by our ceiling of our entryway with tiny shavings of wood around it and on the floor below. Fili examined our attic, crawlspace, interior and exterior of our house. He found evidence of termites in the front of our house on the siding by our front door and in the spot we found. Luckily it wasn't too bad and could be resolved with localized treatment where they drill small holes and squirt in a foam that kills the termites. He gave us an estimate. And we got back to him after a few other termite companies came out and checked our house and fave estimates. It seems the other two companies were not as thorough as Fili. The other companies didn't even check the front siding of our house and were more expensive. We booked our appointment with Chang An Termite Control. They showed up today on time and got to work. The job was done is an hour. We were very pleased with their excellent customer service, their professionalism and honesty. They did an amazing job.

As an update, there was some misunderstanding and I think that caused some confusion but overall…read morethe service was great! I had a follow up inspection from Tim due to recent weather and swarming of bugs. He was really prompt in communicating and scheduling time. Luckily it was a false alarm due to Black webspinners looking similar but I'm definitely appreciative everything him and his company have done for us in treating for termites. Thanks again Tim!