I'm a service managr at a multi housing property in San Mateo. We have over 279 units ton site and since Ashley has taken over our pest control issues have improved significantly. I have been going maintenance for over 15 years and she is one of the best technicians I have had the pleasure of working with. She knows what she is doing and always goes above and beyond to make sure whatever problem we are experiencing gets resolved. read more

Ashley was my technician for a heavy treatment. she did a very thorough job and explained everything that needed to be done before hand and for the aftercare. we highly recommend pacific pest management as well as Ashley for the technician thank you for giving us a safe home again! read more

== update June 8, 2025 === It's been over 8 months after the judgement and Pacific Pest Mgn. finally paid us the remaining $3558.76 as ordered by the court (out of the total of $5235). I can never bring myself to believe it that a business could refuse to follow a court order for so long. I spent endless time and energy during this period and I hope you, whomever reading this review, could save your life and stay away from this company. What's both funny and frustrating is that this is not really a "win" for me - I'm literally just getting back my extra money paid to another provider to clean up Pacific Pest Mgn's mess. I cannot even collect interest because they filed SC-105 when I was out of the town, so the case was automatically closed after 10 days without the typical 10% annual interests (total $237.55). read more

Jose D came out to help with my unit. My apartment needed basic treatment. He walked me through the process and answered my questions without hesitation. I never had pest control done before but will forever hold a standard to Jose's. Great service and efficient. 10/10 recommend. read more

Ashley was our technician for a heavy treatment, and she did an absolutely amazing job! She was extremely thorough and took the time to explain everything beforehand, including what to expect during the treatment and all the aftercare instructions. She was knowledgeable, professional, and made sure we felt comfortable throughout the entire process. Ashley truly went above and beyond, and we couldn't have asked for a better technician. If you choose Pacific Pest Management, definitely ask for Ashley! We highly recommend both the company and her outstanding service. Thank you, Ashley, for giving us peace of mind and helping us feel safe in our home again! read more

I can't say enough good things about my experience speaking with David C. From the first conversation, he was friendly, professional, and genuinely interested helping me. He took the time to listen! I highly recommend asking for David. He's honest, patient, and clearly takes pride in his work. Five stars all the way! read more

Ashley has been so amazing at our site! She is always quick, efficient, and gets the job done quickly. She also communicates with us really well and on all concerns she has for certain units whilst capturing pictures and going that extra mile. Huge shout out to Ashley and I highly recommend her! Thank you for all you do, Ashley! read more

Great experience with Pacific pest management Ashley was my technician and she did a fantastic job. She was professional thorough and explained everything clearly I really appreciate the care she took during the service. I highly recommend Pacific pest management and Ashley to anyone looking for reliable pest control. read more

David C came by today for my regular pest control treatment for my ants. Just so happened a swarm of flying ants appeared before he came (day after the rain). He confirmed for me what they were and why they came and said he can help treat the areas to flush them out. I appreciated how thorough he was and the great explanation he provided. Thank you! read more

Larry was incredibly responsive, came immediately and diagnosed a powder beetle infestation that other exterminators had missed. He organized to have our house tented and fumigated within a few days. We are awaiting the service, but so far very impressed with the responsiveness and professionalism. read more

David C. He is one of the best pest control person I have had. Goes above and beyond Be grateful to have him as a employee.

Outstanding service from Pacific Pest Management. They are very responsive and managed to schedule the service on the same day. David C. handled our service today--he was professional, very detailed in his explanations, and patient with all my questions. The job was completed perfectly from start to finish. read more

Prompt, detailed response from this business. Thank you! I am hoping to do business with this company.

These guys are the best! They were incredibly responsive, kind, and affordable. Great service from start to finish, and I highly recommend Pacific Pest Management! read more

Anthony serviced my house today and was prompt and very professional. On top of our general exterior pest control treatment, when I expressed concerns about finding ant trails around my windows, Anthony went above and beyond to find the source of my ant problem and provide solutions for treatment. He then clearly communicated the steps he took to mitigate the problem. I really appreciate the work and customer service provided. read more

David C was amazing came in at extremely short notice no problems always a pleasure working with this company

I had put in a request through yelp for local fumigation - I met with Giovanni, he was professional and provided a quick and complimentary walk through/quote. There were some issues with scheduling and removal of the tent with the company that Pacific Pest contracted with (costless fumigation); ie arriving earlier than noted (1.5hrs without notice), verbal argument regarding our keys (worker would not release our key so we could make a copy at Home Depot), broken light from the roof shingle, dead plants in front of the yard, and removal of fence. I had to reach out to get these items fixed (light fixture/fence). While the fence was fixed, the light was taped back onto the shingle. The flowers were established prior to tenting and unfortunately did not make it post fumigation. Overall, the job got done but there were minor hiccups along the way. I'm glad the fence was replaced but felt more care could have gone into the plants and light fixture and overall communication. read more

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Setting up an initial visit went pretty smooth. Lamar was very responsive and got things done. I was referred to them by another exterminator. I had recorded what I was hearing and wasn't sure what it could be or how I be rid of it before more damage is caused. Minh was assigned to come over. Initially, I was told to try some things I had already tried. I unplugged all electronics in case it was some electronic static noise. For a moment, it went silent and the sound resumed. I then got a mix of suggestion like getting some vacuum bag and pumping in pesticide myself which was probably not trivial to do on my own (as well as finding a bag that would fit the item in question). I was then told that he could probably just find me a fumigation site and just leave the item inside the site. I'd have to pay primarily for labor to carry it over. I said great, send me a quote. All this went on well up until this point. I didn't get any quotes. I messaged them a few times. Not sure if I got a Google voice number and these 2-3 messages just got dropped. At which point, I didn't feel great continuing business with someone who could not just respond professionally. Like, "I misspoke...I don't think we can do this fumigation we had discussed" would have been enough vs just ghost tactics. read more

Pacific pest is a business we work with here at our apartment complex for a very long time, recently we have a switch on technician and Anthony is now our main technician. We really value all the hard work Anthony puts in with all our units. He is very detailed and always has great communication about all units treated or any treatment needed. It's always smooth sailing with him and he always brings such great energy. Even on days he won't be able to make it for any reason he always finds a way to make sure we are serviced and aware. read more

I spoke to David today , he was wonderful . My HOA wouldn't help me regarding services in my complex . I needed to get some answers regarding a service because I have a new puppy . I was worried that an area was sprayed . MYHOA Manor , told me to send an email to my office manager . This was urgent and I called Pacific Pest and they called me immediately and checked and double checked and got back to me . I was so worried. They PPM called and reassured me everything was OK . I am so Thankful for their quick response . This could have been a dangerous episode for my new puppy . Thank you PPM!!! read more

Have had initial service. No problems since. Have appt to return in 2 months. Tech seemed very thorough. Thanks

I would not recommend this business. They came to perform a routine fumigation for us. Throughout the process, they had a bunch of people asking redundant information over and over again. Upon finishing the job, and they ended up causing paint damage on our door and became unresponsive when we asked them to look into the damage they caused. I would avoid doing business with them. read more

Pacific Pest Management - Paint damage - Pest Control Near Me - San Jose, California

Ashley has been servicing 3 of my properties. She keep a great communication. Explains all treatment throughly. She is the best!

Great communication and a very nice competitive bid. They also offered to do a free inspection. read more

We have 3 boxes, twice they have either left poison on the concrete near the trash where my dog walks or simply didn't close the box lid so my dog could just open & eat the poison. Both times it was very clear there was a small dog. This is not rocket science. The job is so basic, these are sadistic people. No one in their right mind would be so careless. I specifically told the guy to not leave poison packet bits this time around to be careful. Then he just left the box ajar so my dog could just go in an eat it. And die. How careless or dumb can you be. Does not make sense. The people they hire are not to be trusted. They might kill the rats,but they don't care if they kill your dog either. read more

Pacific Pest Management - This is the dog that they saw & still was not careful to keep her safe. - Pest Control Near Me - San Jose, California

Pacific Pest Management returned my inquiry immediately and provided specific and useful information. Using some Yelp functionality I uploaded photos of flies that were in my home. Angel immediately called and identified the fly species and guided me towards countermeasures. Follow up service and communications have all be clear and timely even though I can tell Pacific Pest has been busy. Most of the pest management services to which Yelp forwarded my photos did nothing or sent an automatic reply equivalent to nothing -- this was roughly aligned with my low expectations for anything automagically working out well if it involves Yelp. read more

After contacting several vendors, we decided to go with Pacific Pest Management to fumigate my parent's home as they were experiencing a termite infestation. They were competitive in their bidding, quick to respond, and we overall felt safe and educated during initial inquiries and communications. It wasn't until contracts were sent over that we realized they contract the job out to subcontractors for the actual fumigation work. This honestly would not have been an issue for us if we didn't experience several major issues during and after the fumigation work including: -Leaving the property unlocked and gate open after leaving the premise for the day. -Damage to the property after fumigation that was not disclosed. -Refusal to pay for said damages despite CCTV evidence and no liability waiver for that type of exterior damage on the contract. While Pacific Pest Management helped to facilitate the discussions between us and the subcontractors, they ultimately forced us to chase the subcontractors for restitution. A process that took over 3 months, with multiple frustrated emails and calls. On an unrelated note, after the termite fumigation, my parents experienced a massive ant infestation which they never had before. Did some Googling, and apparently all the dead termites become a significant food source for ants and attracts them to the home. They were never warned of this, as a heads up would have been appreciated to be able to take proactive measures in advance. read more

We have been using Pacific Pest now for the past 4 years and have been super pleased with them! Over the past month or so, the ants have decided that our backyard was not enough for them and they wanted to reside in our kitchen as well. We called Pacific and they had Christian come out the next business day. Not only did he take the time to listen to us and what has been happening but he carefully looked at all the places in the kitchen to see where they were. He then carefully applied the bait and explained what he was doing and why. Next, Christian sprayed the outside. This was the most thorough spraying of our property that I think we have ever had. He then checked in with us again before he left. Bottom line, the ants are no longer running amok in my kitchen and we are extremely pleased! Christian was awesome!! Such a professional, knowledgeable and nice technician. read more

Angel came to provide an estimate after my request, and he was both professional and friendly. The project started soon after I decided to work with Pacific Pest. Chris sealed all potential entry points to prevent rodents from getting into the house, while Steven set up and monitored the indoor traps. Steven was highly efficient and professional, giving me confidence in their pest control services. If only Chris and Steven had handled the job, I would have given the business a 5-star rating. However, we had another technician come between Chris and Steven, and our experience with him was disappointing. He didn't seem skilled at setting up traps and arrived with very short notice--sometimes as little as 30 minutes--before leaving a missed appointment note on our door. On one occasion, we were actually home, but I never heard a knock or the doorbell. Due to this unpleasant experience, I can't say I am 100% satisfied with Pacific Pest. Still, I recommend Pacific Pest Management. read more

On Saturday we discovered an infestation of an insect unknown to us. Angel answered the phone and asked me to send a picture of what we were seeing. He quickly identified the insect as "flying ants"! These were coming into our family room the seam between the wall and ceiling. Angel was at our house within an hour and started a treatment that would at least resolve the issue until further work could be done on Monday. He went above and beyond on a Saturday! Pacific Pest is our regular provider and we have had no issues with the service. I recommend this company. read more

I've used this company a couple times for ants and had a good experience. The ant problem was taken care and they were polite, nothing too memorable beyond that. I liked them also because they don't force you into a subscription, they will do a one time spray if that's what you're requesting. This last time I was blessed with a tech named Alan. Initially he was a little late because be got stuck in traffic. I honestly was a bit annoyed and wasn't the most friendly with him initially but he handled it so well and was apologetic. When he did arrive, he was so polite, professional, and personable. The ants were taken care of, he was friendly and super knowledgeable. Next time I have an ant issue, because of Alan, I will without a doubt use them again, and will be requesting him again. Thanks Alan! You're the best! Highly recommend! read more

We have some rat activity in our attic and called Pacific Pest Mgt to help us. Kyle Lowery and Steve Winn both came out and did an amazing job!! After just the first visit, we stopped hearing rats. Highly recommend them if you hear those pesky rodents!! read more

On time. Pleasant to work with. Efficient with reports. A great guy. Recommendations were given as to how to prevent rodents from entering the building. read more

Pacific Pest offers a thorough service including elimination, exclusion, and sanitization. They are prompt and professional. They also guarantee their work. read more

We signed up for the reoccurring pest treatment (our home has a *ton* of bugs), and our experience has been great so far. Our initial treatment was lackluster, but Pacific Pest took the feedback extremely well, quickly sending out another person to do an additional treatment (doing a much more thorough job that time). I want to give a shoutout to Alan in particular. He's very friendly and explains everything he's doing. He works hard to make sure that he gets everything right and that you're taken care of. Rarely have I seen better customer service from a firm. Highly recommend! read more

We have been a client for couple of years with a quarterly spray contract mainly for ants. Pacific Pest continues to provide excellent service. This month we had a recurrence of ants between scheduled spraying and the company came out promptly twice to respray no charge. Our technician (Alan Newman) was professional and competent. We have had a number of pest control firms over the years and Pacific Pest is a keeper! read more

Kyle L., Rodents and Repair Manager is the best I've worked with. He is very thorough in his work and took the time to show me all the entry points he enclosed, He caught a Norwegian rat the first week. Kyle has an easy-going manner and patience so he's pleasant to be around. If you have a rat problem I highly recommend Kyle at Pacific Pest Management. read more

Pacific Pest Management arrived on time and worked throughout the day to thoroughly remove all signs of rodents as well as removing all old insulation and installing new insulation plus setting traps to make sure our house was completely rid of any pests. They have come back each week for the last 4 weeks to check the traps and look for any trace of any pests. Our house has passed each week and they will now come once a month as part of the contract. This contract is completely transferrable and since I have just sold my house, it is being transferred to the new owners at no cost to them! read more

My house needed repairs before we tented the house. The technician Steven did the repairs. He was awesome to work with. He was professional and was honest. He arrived at the correct time. He did the work he was supposed to do. He cleaned up everything that needed to do. Great employee. Also I was nervous about getting ready for the fumigation. I was was making myself sick. Since I have never done this before. I didn't know what to expect. Lamar came to our house the day before to do the necessary work for the fumigation the next day. Lamar reassured us about the procedures. He explained what would need to be done and why. He answered all of our questions. He made the process look easy. After he left I was able to relax. He was friendly and professional. So far every person I spoke to were kind and helpful. Thank you so much read more

Pacific Pest Management has been great to work with. Steven worked tirelessly sealing my home. Highly recommend.