I have been a customer for almost three years. I chose this location because it was close,…read moreconvenient and when we walked through to check it out manager, Jose, was so nice and helpful. He has been absolutely wonderful and a pleasure to work with. Always helpful, professional and a really warm personality. As result of a house fire and total loss of my property, I had a few things I was able to salvage and store and needed to add another unit. He was kind and understanding and helped us find the right sized unit. While my construction went on longer than expected I needed to add another unit. I have had a total of 3 units here. No issues with billing or payments. They're timely with receipts and communication for rent increase. It seems unfair, and I'm disappointed that the monthly rents continue to rise for consistent customer account's that are current. But, I know that's how the storage rental business works. The building is climate controlled, and always clean. As other customers have noted, the one bathroom is inconsistently available and often locked. Not always stocked with supplies and the faucet at the sink was broken and not promptly repaired. The elevators are a nice size and fits a lot of items with no issues. In the years I've been a customer, I've never experienced them broken. Extremely easy to get in and out of the building with access. But overall, a very nice experience. My only complaint would be the parking. At times, You have to be strategic about your visit to get parking. Over time, there were used to be a couple of women that worked in the office with Jose. Haven't seen them in a while. But, always friendly and prompt. We did not start having issues until they hired this guy, who refuses to give out his name, so we'll call him "NoName". NoName is extremely rude, dismissive and unprofessional. We walked in the office to get a cart, NoName did not greet us, and barely even acknowledged we entered the door. NoName looked up and said, "What do you want?" I looked at my husband and just walked out. Another time when he initially started working there and Jose was on break, I asked him when the manager would be back - so I could review all my contracts - he said "I am the manager, what do you want?". The tone was so disrespectful and condescending. I'm assuming he didn't know we were long time customers. But, he was not like that with a Hispanic couple that came in while he was supposed to be helping us. They were greeted warmly and asked to wait patiently, while his demeanor changed when coming back to us. Maybe it's a race thing, but I know it's intentionally directed. We typically stop in to say hello. But, I had gotten to the point where I would just avoid the office if Jose was not in the window. Jose let us know NoName was an assistant and not a manager. We told Jose about the guys behavior, and he mentioned he had been told the same by other customers and would deal with it. Apparently, it was not dealt with. I went into the office recently to close one of my units. I talked with Jose, and he advised we could leave the unit emptied, cleaned and remove our lock and let them know. I did exactly that, took pictures and video, left the unit lock off and emailed the store my proof of exit. I called in to confirm exiting and NoName answered. I explained I vacated my unit, took pictures, emailed proof, just wanted to confirm. NoName said, "why did you do that? You have to do an exit walkthrough". I let him know that I followed the instructions by Jose. NoName said, "well I'll go walk it and if it looks ok I'll email you". I said thanks and what's your name, he paused, said "well ok I'll let you know and hung up". I immediately called back and no answer. Even if that was not the process, it was definitely convenient for us and he did not have to be rude and hang up on me. They'll be losing a good customer by end of cycle. One person really can ruin the reputation of an entire business. I know it's bigger than one customer and the owner makes enough money to not care about one customer. So, I can take my business elsewhere.

I've had a great experience with facility. It's clean, secure, and well-managed--but what really…read morestands out is the customer service. Jose, one of the staff members, is absolutely the man. He's always friendly, professional, and genuinely helpful. Whether it's answering questions, helping with access, or just making sure everything runs smoothly, he goes above and beyond every time. You can tell he takes pride in his work and actually cares about the customers, which makes a huge difference. Honestly, it feels like he's carrying the weight of the whole team at times--and he still does it all with a smile. Huge thanks to Jose for showing up every day with a positive attitude and making the experience so much better.

I was a customer at this facility for well over a decade, until about 3 years ago…read more Watched the rates go up exorbitantly & steadily, the service slowly decline year by year, and the front desk employees become surly and apathetic. Example: one time I watched 2 employees posing out on the lawn, taking 'glamour pics' for a couple minutes, while another customer and I were waiting at the front desk for service... Then my unit was broken into - the perpetrators were able to push the roll-up door off its' track and force it up a couple feet, then grab everything within reach. So this business can talk all they want about security and on-site cameras, but MANY parts of the facility do not have camera coverage, and if something does happen they will be very uncooperative when it comes to allowing police to access footage when you file a police report. I had to plead with them for multiple days before they would finally allow police to view the tape before it 'timed out.' Beware these guys... Been with the Extra Space Storage on Carson Blvd in Hawaiian Gardens, about 2 miles away, for 3 years now, and they are flawless...

Here today talking with Daisy and Dy at this storage facility. Have to tell you all, when we walked…read morein- the place smelled so clean I was amazed. Daisy was so helpful with all the information about the unit in question. Thank you for all your help and making this process so easy. We will definitely refer others here if they need a storage facility near Cerritos. Thanks again.

Jiro was great! He was covering a shift and still took the time to explain the pricing clearly and…read moreshow me the unit. Security was assured. 24/7 surveillance by corporate and district manager. Friendly, helpful, and made the whole process easy. Highly recommend!

Great service and very clean facility. Happy to have reserved our storage space at this location.read more

Anita Was awesome! She was extremely nice. Facility is very Clean. Tucked away in a nice…read moreneighborhood. Rates are normal like everyone else but good vibes all around. She went out of her way to find me the right size and not over buy. The only thing I did not know was that they required insurance on your personal property. If I did not have homeowners insurance, it would have cost me an extra $40/mo. Also, the credit card machine was down at the time but once again, Anita was Great! Awesome place!

They NEVER answer the phone! I guess it's fitting since they're also NEVER in the office during…read morebusiness hours. I paid on my bill on the app, yet it's not showing. It's showing in my bank account though and that's what I'll be using to prove it's paid. This could have all be resolved if someone actually worked there.

Good storage facility. Kimberly the manager always answers questions thoroughly and has staff that…read moreare helpful when you need assistance. Overall a solid place to choose for storage.

5 stars!! Kimberly in the front office is so helpful and friendly! We have been storing our truck…read morehere for more than a couple months and everything has gone smoothly! Highly recommend

This place is very nice and well kept! I had a recent storage unit in Hawaiian gardens at extra…read morestorage on Norwalk blvd. ( owner is nice, one other employee I encounter was nice and understanding.. the others a holes! Are dark and eh... it was ok Now, shooting forward to this your space self storage, units are IMMACULATE!! Very neat and clean. Well lit and very well kept. And I loved the fact that my storage unit wasn't in deep (5x10) it was 10x5 meaning 10 ft in width and 5 fr deep. With a roll up door! So much easier to put things away and also to find anything I may need going forward!! thank you so much your space!! Keep up the good job!! Oh! And before I forget... the girl at the front desk!! Give her a raise!! She's amazing! I can't remember her name, but she went above and beyond for us. Thank you so much

I love being a Norwalk Self Storage customer. The service is top notch and the facility is well…read moremaintained. It is a popular place for all your storage needs. I recommend Norwalk Self Storage very highly.

I absolutely give this young man Joseph G a ten star. I lost my husband in 2024 then my mom 2026, I…read morewasn't thinking straight and if Joseph didn't remind me with the courtesy calls I might have lost my space. Anyone who has lost a loved one we forget everything. This area is secured with cameras and gated. Joseph G. has a heart of gold he is always willing to answer all your questions without hesitation. To the owner of paramount storage space, I appreciate you taking the time to hire excellence employees and you have a happy satisfied customer, Joseph G. has excellent knowledge in his work. I will diffenitly refer my friend's and family. Thank you Sally G. "Not related" Oh, I also upgraded to a bigger storage last month. Joseph G. helped find a space within my monthly budget. Very happy.

They are polite,courteous and well knowledgeable about any…read more questions you may have for them. The location is very clean and quiet, Felicia the manager for this location is very helpful, Her service was nothing less than perfect. I definitely recommend this place it's a 10 out of 10 you will leave very satisfied as a new customer I know I did.

If I could give Matt 100 stars I would. I had an outstanding experience at Extra Space Storage. The…read morecustomer service was truly exceptional from start to finish. Matt was friendly, professional, and took the time to answer all of my questions. He made the rental process quick and easy, explained everything clearly, and made sure I found the right storage unit for my needs!

Overpriced and they increase the price without telling you. I don't recommend it. The spaces are…read moresmall and the features they offer dont really help.