This is about billing alone. I haven't even had this unit for 6 months and the last 3 months…read morethey've raise my rent 3 different times. Doesn't show in the fine print and still waiting from corporate to figure out why if they do ever get back to me.

The elevator in this place most of the time is not working. It is an important part of the storage…read morespecially for people that really used this place. Being a customer for a little bit. And most of time I need to go up and down stairs with my staff cause no elevator fix. I

I have been with Los Angeles Self Storage and I have always received excellent service, my unit is…read moresecure with air conditioning and they always accommodate with speedy service.

Nope! Taking my business elsewhere. This place is in horrible condition, takes freakin' F O R E V E…read moreR to fix things (the 6th floor was damn near horror movie pitch black for MONTHS. Changing lightbulbs is really that hard??) and ok, they email you out of courtesy, but it seems like I'm getting a, "we will be inaccessible on such and such day(s)," email every time I turn around, that is, when I'm NOT getting a, "We're raising your rent...again" email. The icing on the cake is, the people who work here are rude, sarcastic, patronizing and don't lift a finger to help. I am mildly--but clinically, with the papers to prove it-- learning disabled, and when I requested that someone SHOW me how to get to the other elevator (because the main one was broken AGAIN) she laughed and said, "It's REALLY not that hard" without moving an inch. Packing my shit up and finding a new space asap. The rates are MUCH better at Safeway and Safkeep anyway, y'all! Ditch this overpriced shithole.

Joanna was great! Always great service and very helpful! Come rent! Clean and always very happy!read more

YOU HAVE TO PAY EXACT CASH AT THE KIOSK. (Or pay with card, it does not take change)…read more IF YOU LET IT TIME OUT BC YOU DONT HAVE THE EXACT AMOUNT AND HAVE TO RUN TO YOUR CAR. THE KIOSK WILL TAKE YOUR MONEY AND SAY YOU PAID NOTHING. DONT LET IT CYCLE OUT. CLICK YES WHEN IT ASKS IF YOU NEED MORE TIME. you can always pay over the amount and it will go to the next month. luckily when I paid at the kiosk and the kiosk timed out because I didn't have the exact amount. when I reentered the portal it said I paid nothing when I was a few dollars short. I called the office and they checked the kiosk for me and I was able to pay the correct amount the next day.

I rented a unit here for some short term storage needs, keeping my things here for two months. I…read morewas very pleased with the service!! The location is clean, easy to access, with lots of space to park. The units are all clean and dry and I never encountered any pests over my many visits to the location while I was storing my things here (and I have had issues at other storage facilities with insects or rodents). Every staff member I interacted with was really helpful and very quickly met my needs. I felt confident that my things were kept safe here and was very happy with the service I received from the staff. I would highly recommend this business for your storage needs.

This facility and staff are seriously top notch. Easy access, units are individually alarmed (you…read moredon't find that often!). Facility is clean, well lit, easy to load in / load out. But honestly the staff is just solid. We're gonna miss this place!

José was amazing Great Customer Service. Super fast and…read moreefficient thank you for alll your help

Beware! Prices can jump overnight. I visited one day and called the next to book, only to find the…read morerate had already gone up. They never disclosed to me that pricing might change & refused to honor the original quote. It felt like a bait-and-switch. Very poor communication and disappointing customer service.

I had a great experience storing my items at this facility! It was always very safe and clean. The…read moreoffice staff were also really great. James and Jesse were very helpful on my move out day and made the process very seamless! Thanks again

Having been a customer for a decade now, I can say with certainty that this would be my choice…read moreagain and again. Hallways are clean, well lit, secure, and plenty of carts available at no charge to aid in your moving. As for customer service - exceptional, helpful, friendly, always follow up, deliver on promise, and more. I could not be happier for my storage needs!

The location, size of the unit and ease of getting in and out are all great. The app is handy…read more The carts are locked up outside of business hours but there's no business hours posted, and all attempts to find out what they are has been given a reply. After 10am they seem to be unlocked but I don't know the official hours and I've ever seen anyone in the office so...? The unit was not climate controlled even a little bit, it was very hot in there, but otherwise it was a good experience for my very short storage needs (about 3 months)

this place is old and has roaches. i asked for a transfer to a better unit where there aren't…read moreroaches. and i have to pay a $70 transfer fee smh. ridiculous.

Shanie is amazing!! She is the best!! If you need a space and great service with a smile!! Make…read moresure to check out this place!!

The DTLA Team is incredibly rude. The employee yelled and hung up the phone when I questioned why I…read morehave been doubly charged. The response was that I paid late in the past and now I have paid on time, and in advance, which is "a good thing". I never authorised and was not imformed I paid in advance. This was uncovered from receiving an email to pay again within five days of a previous payment. The manager then said his employee is well within their rights to hang up on me and there are no advance payments, I'm up to date. They refuse to refund me and will not answer my emails asking why there are 8 charges covering 6 months of the year. Management claims if I pay late and then on time in the same month, the charges will be allocated twice in that month, but not cover the said month? Absolutely unacceptable!

Making inquiries about storage and stumbled upon this Extra Space Storage location on San Fernando…read moreRd in Glendale. Very friendly. Inviting and secure. They have a 24 hr kiosk and office hours from 9:30 AM until 6:00 PM Monday through Friday, 9 AM to 6 PM Saturdays and closed office on Sundays. Rentals and Access available between the hours of 6:00 AM til 10:00 PM 7 days a week. Units feature various sizes, climate control (including wine storage), drive ups, enclosed drive ups, RV parking and more. There's a medium unit 10' x 10' that's pretty perfect and outdoor (no drive-up required) I'm eyeing - reasonable/better rates/discounts on their website versus in person. Parking in the area is pretty easy if just needing to check this place out and/or talk to someone in the office.

I'm not just a customer, I'm a fan! I've been renting from this Extra Space Storage location since…read more2023, and couldn't be happier. Their prices are beyond fair, location central, access hours way more than most, AND the management / staff are over-the-top helpful! I'm always impressed at how safe and clean the property is kept, and the layout is very well planned - with sloped access points that keep the units rain-free and as weather safe as is possible. I was out of town when the fires were happening, and worried my belongings would be damaged from all of the ash and crazy weather - but returned to my belongings being just as I'd left them. Thanks for making the stressful process of having to store my belongings long-term as welcoming and easy as possible!

Safe, Spotless, and Good service I've used a few different…read morestorage facilities over the years, but this experience has been far and away the best. Moving is stressful enough, but the team here made the storage part of my transition completely seamless. Here is why I'm giving them a full 5 stars: Incredibly Helpful Staff: From the moment I walked in, the front office team was professional and transparent. They took the time to show me a few different unit sizes to make sure I wasn't overpaying for space I didn't need, and they walked me through the entire security process. Immaculate Facility: This isn't your typical dusty, dark storage locker. The hallways are bright, the floors are clean, and the whole place feels very well-maintained. I feel completely comfortable leaving my furniture and electronics here. Top-Notch Security: I love the peace of mind that comes with their setup. Between the gated electronic access, individual unit alarms, and plenty of well-placed security cameras, I know my belongings are safe 24/7. Ease of Access: The loading bay is spacious, and they have plenty of heavy-duty flatbed carts available for free. It made moving my heavy appliances a breeze--I didn't have to break my back carrying things from the parking lot. Climate Control Done Right: I was worried about the humidity/temperature affecting my wooden furniture, but the climate control here is consistent and effective. The air feels fresh and the temperature is perfect every time I visit.

I love this place... It's so clean and regardless of whether or not as air-conditioned, there's…read moreadequate temperature control. I've been here before, and I am coming back again... thanks JR for helping out with my move. Highly recommended.!