I brought my cousin into this place to get a storage space and when we arrived he was helped by joe he showed us two storage and my cousin got one when we went back to the office my cousin was doing the paperwork and my cousin had questions and asked joe before joe could answer the guy with the glasses would jump from where he was sitting and ask to go to the account and let him read the notes my cousin did not have an account yet so what notes? so then he starts going over the paperwork with my cousin and telling him the rules of the space and when my cousin asked a question the guy would glasses would interrupt them and try to answer for him I did not want to say anything but this is the six time that I have came in to pay my bill and ask what is the amount I owe and when I am about to be told by the person helping this guy runs to the computer and answer for them to me it shows the lack of respect he has for his co workers I love this storage place but it is so unprofessional to have some interrupt or try to put there input in when they are not asked my cousin came back the next day to get a sticker on his lock and asked a question about his bill and he said they guy with the glasses did it again the person who was at the computer was pulling his account up and the guy with the glasses stopped him to read an email before helping the customer and when the person that was pulling his account told him to hold off on that he got the first number out before the guy with the glasses basically yelled it out to my cousin after that my cousin left and told me all this I never had an issue until now I do not know if that guy is new but that is no way to treat customers that way I would of giving less stars but it wasn't all the other peoples fault they where helpful read more

first time moving out of my apt (since moving out of parents' lol) and needing storage space and this establishment made the experience extremely easy. the staff were excellent, professional but quite friendly and patient with all the dummy questions. Shawn and Grace especially, knows how to take care of people. i only came in to check out the place and ended up getting most of my moving needs from their shop. i remember it was st. pats weekend and the place was literally green (shawn's handiwork, i believe). decors left and right made the space attractive, upbeat and very festive which lightened my mood each time i went in because as one can imagine- moving can be somewhat stressful. i was truly impressed how management runs this business as employees clearly loved to come to work from the enthusiasm so obviously noted on their decorating efforts. aside from all these, prices were superb and very competitive and location is awesome. it was 2 mins away from my place near westfield plaza and a block or so away (soo close) from homedepot in case you needed extra stuff. read more

I dont know if anyone will read this but I had to send this email in regards to two members of staff at the El cajon branch on N Magnolia refrence Monique and Levon . My company have many storage units With your company . I ha e used many of them iver the last 10 years amd the service has been ok. How ever my company provided me with.my.own storage unit at N Magnolia AVenue El Cajon From the first day to current the two staff.members at this location are always pleasent profesional helpful. One of the main things i feel that sets them.apart from other locations is they are always smilimg and happy to help. There customer service is outstanding Always a pleasure saying hellow to them even when im ha ing a bad day they make me smile . Monique and Levon You Both Rock !!!!!!! Walter Jansz Office Ssytem specialist KMBS read more

Shawn and Grace are just awesome! It is rare today to find folks that take the time to find out what you are looking for, and then be sure that the unit you rent is going to meet your requirements. My questions were answered straight up, with honesty that I did not find elsewhere. I was given a complete tour of facility, shown my options, and advised of all policies before we even set down to discuss what unit would best meet my needs. I was never rushed, and I could truly feel their sincere desire to provide me with the best service they could provide. I left A-1 totally satisfied in the rental choice I had made, but more importantly, having made two new friends. Give Shawn and a Grace a chance at your business. I know you will be satisfied with the service, and confident in your rental. read more

After a few days of internet searching the different prices, locations and overall ratings, I reserved a storage unit with A-1 Storage. They had great reviews and I can see why, that is ultimately why I chose this location. Shortly after reserving a unit I received a call from Grace as a follow up call. She was so nice and helpful on the phone, as I was not sure what size unit I would be needing. Less than a week later I came in to pay for my unit and was greeted by Shawn. She was very funny and nice to talk to, she made the experience very pleasant and I walked out there satisfied with my unit and location. I found their prices very reasonable and the units are very clean and well maintained. read more

My name is Chamron and my fiancé and I just opened up a storage unit and Shawn and Grace were so helpful and super polite to us. They made us feel right at home and made us feel comfortable with the whole process. We are no longer moving and no longer need the storage sad to say but I do recommend anyone who needs a storage to go see these two lovely woman and they can help you with the right size storage you need. When I do need to move again this will be the first place I go to for storage. Thanks again Shawn and Grace for all your help. read more

I stored my car at this A-1 Storage location for a couple of months, and the experience was excellent. Megan and Melissa at the front desk were incredibly helpful and friendly, making sure I understood every step of the process when acquiring the storage unit. I vacated the unit today, but I would absolutely recommend this place. The storage units were clean and secure, and even with a lowered performance vehicle, I had no issues entering or exiting the facility without scraping my front bumper. I would definitely use them again. read more

I want to compliment A-1 Self Storage for hiring two really great employees. Shawn was very helpful in getting our storage unit that fit our needs best and her thorough explanation of how to access it when needed. When Shawn wasn't available Grace was always helpful and friendly like Shawn. We have been so pleased with how well the facility is maintained along with the good service by Shawn and Grace that we have referred other family members who have had the same good experience. read more

Moved from Texas with my husband and kids unexpectedly and needed to store my things while our apartment was unavailable. We went to several storage places before choosing A-1 on Magnolia. Grace and Shawn were very kind and sensitive to my needs by making a bad situation bearable. The office and the grounds are always clean and customer friendly. Those girls really know what they are doing. If you need storage I would recommend A-1on Magnolia Ave in El Cajon. Thank you. Marie read more

Friendly, courteous, knowledgable and professional customer service!! These are all good, down-to-earth people willing to help with your storage needs. I am a repeat customer, and without question would recommend A-1 Self Storage at Magnolia as the best I've experienced. Shawn is simply fantastic - she's friendly and fun to talk to, and I look forward to seeing her when I drop by my storage unit. The grounds are always clean, nothing is in disrepair - the place is a class act! read more

I am currently in the midst of PCS season due to my relocation and have found this self-storage option to be among the best available. The staff is exceptionally helpful and knowledgeable. The storage units are clean and spacious, providing a secure location for our household goods and significantly reducing my wife's stress. I would like to specifically commend Monique, the staff member who assisted us. She was extremely helpful and courteous. read more

Wanted to say this storage company is great . They high security , like limit hours when people can come access units makes you feel people are breaking into other units Let me tell you the customer service that you get from Shawn and Grace is great always with a smile , quick to help out , informative, very friendly staff thank you This us the first time I have ever had to use a storage company and I'm glad I found this one read more

Best storage complex ever!!!!!!!!!!! Alarms on all the doors of the units , cameras everywhere, the entire complex was extremely clean for being over 20+years old (I thought it was prob built recently). The staff was extremely helpful. I felt my happiness and accessibility of the complex was there #1 motive. Only needed to use the unit for less than 1 month, but will most definitely be returning if I ever need a storage again! read more

I rented here about 2 years ago, and recently needed a storage unit again, and the quality hasn't changed. Great customer service, convenient and clean lot, and 100% feeling of security when it comes to my possessions being stored here. As long as I live in the area I will always come here for my storage needs. Special thanks to Shawn for making everything so easy. Also my son loved the St Patty's decorations in the office. read more

This place is awesome i went to the storage right up the street first and got a bad feeling about that one then i came here and everything about it was good its clean secure and i got a good deal on my storage i came in today thinking it was going to rain by the time i was done but it was fast and easy the guy that is there today helped me out answered everything for me i will be telling my family and friends to come here read more

The other day me and my husband were picking up a storage that we won online i want to give these guys an A++ they gave me great service that same day they had an employee jump into the trash and get out these big round tanks out and after he was done still walked around to make sure we didnt have any questions or if me or my husband needed anything else and when we went in to collect deposit they were very kind to us read more

After a long day of packing and moving we finally made it down and pulled up on a Sunday 30minutes before closing in hopes to sign up for a unit. I know how it feels when people show up right before closing .. But we had such a friendly experience. Shawn made it awesome and even stayed to help do paperwork for us so we could get a unit before they closed. Couldn't ask for better customer service ! Thanks!! read more

A-i Self storage provides excellent customer service and everyone is extremely helpful ! Very clean facility and treats you like you are a valued customer - which is refreshing ! Would recommend this facility to anyone who is searching for storage. Competitors should make a note that this is how a great facility should be ran.. Shawn and Grace are fantastic people, Hats off to the both of you ! :) read more

It doesn't surprise me that A1 Storage has a 4.9 rating. I have had my Storage Unit for 2 years here and the service given by Grace and Shawn has been Impeccable! Serious Awesome customer service! If the service I get at A1 Storage was the same every where It would be money well spent! Keep up the good work guys! Thank you and wishing you the best in the New Year! Mary L. read more