Manuela really made us feel like home, besides the cleanliness and the location. The number of great reviews on Yelp and over the Internet really tells it... PS. The promotion is hard to resist... read more

amazing customer service Manuela is the best !! guided me to right storage size even I didn't have an idea about all my furniture read more

Very good and friendly stuff, I got a 50% discount on first two months which is save me a lot of money.

Updated: Just wanted to say that we finished our "move in" to the new storage space here, and I found three small things that make me appreciate it even more. 1. The carts! They are newer and *better* than the ones we have used at other spaces. This seems like a little thing, but having a smooth running cart just makes moving stuff around much easier. 2. The music! There's some kind of music piped into the storage hallways. I've been in the space cataloging stuff and it just made it that much more pleasant. 3. The smell! Okay, like, I am pretty sure they have some kind of automatic scent in the hallways too. It doesn't smell like cleaning supplies, it's just a kind of light floral, maybe? Anyway, I like it a lot. All the reviews about the wonderful customer service are right on target! We have had an easy time setting up a rental. The place is clean, well maintained and easy to use! Nothing but positive experiences so far. read more

Very nice and helpful stuff! The storage units are nice for the price as well! thank you read more

Manuela was friendly quick, thorough, & efficient. The storage is super clean & easy access.

I've been a tenant since 2015, changing units as necessary. It's clean, well lit, has music. So much nicer than other places!

Manuela was great. She explained everything and showed us the unit and it's perfect for what we need. Location is close elevator!!

My experience at this location was horrible. From the moment I arrived, the person in charge was very rude. When I greeted her, her name is Manuela. She was cleaning something outside the office, listening to loud Spanish music. When I greeted her in Spanish, she responded in English. I continued speaking to her in English and told her I had called earlier and was there to see some units. She had a very bad attitude; it seemed like she wasn't in a good mood. She made me feel very uncomfortable when I told her I was there to see a unit that had a $45 promotion. She said, "Don't tell me about the promotion, tell me the dimensions." When she took me to see it, she walked several feet ahead of me. I've worked in customer service, and this is definitely not the way to do things. When I asked if I should go to the office, she didn't let me finish my question and said, "Yes, you should come." My question was whether I should go to the office in advance to let them know how long I would be using the unit. She replied that I should give 30 days' notice... I definitely don't think this person should be doing this kind of work. attitude. read more

very good service. Very nice building. The guy at the front desk was very informative and helpful!

Easy check-in experience and wonderful lady in the front office. She's very helpful and kind. Thank you A1 Storage!

Great check in! Went really well. Super easy to work with and reliable. Explained where my unit was read more

A-1 Self Storage - Self Storage Near Me - Belmont, California

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I had such a smooth move in, into my unit. Special thank you to Manuela for taking care of me! I really like the facility and the kind and great customer service I have experienced while being a tenant here. Thank you again! read more

This is my 1st time renting a storage unit. Customer service is A-1. The storage space is extremely clean and well kept. They even have temperature controlled units which is what I got. There are no trash cans to throw anything away. But I kinda understand why. read more

A-1 Self Storage - Storage area - Self Storage Near Me - Belmont, California

I had a great experience with this storage facility! From start to finish, the customer service was exceptional. Tim and Manuela were incredibly helpful, friendly, and patient throughout the entire process. They took the time to answer all of my questions and made sure I found the right unit for my needs. Their professionalism and positive attitude really stood out and made everything so much easier during a busy move. The facility itself is clean, well-maintained, and feels very secure. Overall, such a smooth and stress-free experience. Highly recommend this location--especially if you get to work with Tim and Manuela! read more

Manuela is so helpful and detailed! Especially because it was my first time renting a storage unit. The process was smooth and we found the right unit for my needs. read more

I was there 3 months and they raised the rent 40%, so I moved!! Nice facility. Questionable security. Terrible management. All storage facility's raise the rent like clockwork, usually around 10-15%. It's the business model, and IS NOT tied to inflation. They are depending on people not being willing to move, especially when the next facility is going to do the same thing. HOWEVER....40% IS SIMPLY GREED! I talked to Tim the "manager" about it, and he said he would see what he could do. He never got back to me. When I told him I was moving he offered to reduce it. However, I was fed up with the poor management at that point, so I moved. Manuela the other "manager" had no idea how the alarm system worked when I moved in (it apparently doesn't!). She had to walk halfway down the aisle and wave her arm to get the light to turn on (a condition that still existed when I left). One day, a guy had leaned 5 sheets of plywood against the stairwell fire exit door while he loaded or unloaded his truck. I called the office and reported it. Manuela came up to my unit and told me that; "he had to have somewhere to put his stuff while he moved". I explained to her that the stairwell was emergency egress (escape), and can't be blocked by law (it should be marked and isn't). The fact that she is "managing" this facility and doesn't know that is ridiculous! In fact, common sense should tell her that NO doors should be blocked. The alarm supposedly only reports to the office (nothing audible at the unit). The unit is supposed to be disarmed when you enter your code to get the elevator, and rearm a few minuets after you shut your units door and leave. One time during business hours, I mindlessly followed someone into the elevator without entering my code. It didn't occur to me that I hadn't entered my code until I left, 2 hours later. No one ever responded to what should have been an alarm. As a test, I made a point of doing the same thing any time someone happened to be going into the elevator. No one ever responded! I I told Manuela about it and she said that they would have known about it because there would be a record of the alarm. Obviously, a "record" that someone was in my unit does me no good after the fact, and they never raised the issue anyway!! Parking can be tight. The day I left, they allowed "Pod" to drop a shipping container that would have fit in one parking space, smack in the middle of two parking spaces! I could go on, but hopefully you can see why a 40% increase was far too much to pay for all this fine management. read more

A-1 Self Storage - A "Pod" shipping container taking up two parking spaces, when it could have fit in one. I'm sure they'll come up with some lame excuse! - Self Storage Near Me - Belmont, California

horrible the person who show me the storage was so rude right from the beginning this person is not good to work in customer service when she showed me the storage she was walking in front of me leaving me behind bad customer service read more

Manuela is is the sweetest!! She was so helpful during the whole process. Couldn't recommend this storage unit (and Manuela) enough! :)

nice and clean facility, nice location. Great customer Service from Manuela. A+++++++++

We would like to thank Manuela for helping us with our transfer one one unit into a unit that was a better fit for us. Her patience and understanding was more than helpful , and we truly appreciated her help! And, by the way, Manuela also helped with our original unit that we rented over 2 years ago! Again, Thank You Manuela! read more

Manuela was amazing with breaking down all the information to rent a unit. They have you covered, so come here if you need a unit.

Excellent service from Manuela. she made it easy to view and chose the unit that was perfect for my needs. Clean, well-maintained facility with ample parking. read more

We had an amazing experience with A-1 Storage! They called the day before and again the day of to confirm everything and make sure we didn't need any additional assistance. Manuela was fantastic at the front desk -- friendly, professional, and incredibly helpful throughout the process. We're very grateful we chose A-1 to assist our family during our move. Highly recommend! read more

Easy to secure a unit and quick setup process. Happy to get the first month rental deal too.

Very good rate and friendly staff. I'd highly recommend you try them out if you ever need a storage for home renovation

This facility is super clean staff very personable and friendly. I went to a couple different places and A1 self storage was the most cost effective. Manuela was amazing and the main reason why I chose this facility read more

Very professional and very helpful. Great promotions! I was pleased with my experience picking out the right storage unit for my needs.

Great storage facility with clean units and lots of availability. Nice promo for 50% off the first two months!

Clean and great so far! Friendly staff and easy access to storage units. Secure with codes

Ive used them now for a second time and still great service and great prices! Would definitely recommend!

Signing up for a storage unit was quick and efficient. Helpful and friendly staff throughout the process. I found they had the best introductory discount rates amongst the storage units in the area. read more

Associate explained all details of rental unit well. Clean indoor and safe units. Thank you.

Very competitive prices and Manuela was very helpful! She helped me figure out the price difference between the email I received and what she saw in her system (and thanks for that too, Tim! The place itself is very clean and well kept. No rodents, no bugs! read more

Great service from Manuela! She made it easy to get a bigger space when we mistakenly got a smaller one. Excellent service.

God bless Manuela!! When I reserved my unit online, I received a discounted monthly web rate which included the first month free. Unfortunately, when the movers arrived, we all agreed my unit wasn't going to be big enough. So, I asked if there was another larger unit available. Manuela worked some serious magic. She called her boss twice and petitioned on my behalf. She was not only able to secure me a larger unit, but she also made it so I still received the discounted monthly web rate!! I try so hard to not be one of those customers who makes waves at any business I work with. Manuela went above and beyond to alleviate my unexpected, in-the-moment stress and anxiety about my move disappear. I can't thank her or A-1 Self-Storage enough!! Great business and fantastic customer service!! read more

I really like A-1 Self Storage in Belmont. It's a super clean facility, great staff that work at the place, good value overall. Ive had to use their service twice in my life at different points. First it was J.P. at the front desk, now it's Tim & Manuela who attend to customers. From JP to Tim/Manuela, they're all attentive, friendly and more than capable in their position. Great customer service overall. The place is generally kept in very good condition, is clean, etc. The front is accessible in general to get everything from a cup of coffee/water to the key for a cart. What then you might ask is the reason for two stars: I went to clear out my unit today and they informed me that their policy is one to not pro-rate your unit rent on the way out. That's a shame...cost me about ~$200 but it cost you three stars and a potential of not being a customer for a third time. I'd personally say they might want to reconsider that policy. read more

Very friendly staff that was able to answer all my questions. They also were more transparent about their pricing over the course of the expected rental compared to other places I considered. read more

Update: I called and talked to the manager, as advised and he was very pleasant and offered to lower the monthly rent by $40, saying it was an unusually big hike, and that the "system" does it automatically. The next month, I try to pay my rent and THE RENT HAD NOT CHANGED! He didn't lower the rent as he promised. I called and he was out for the next few days and the woman who works there said she didn't know what I was talking about and she couldn't answer any questions. I'm dreading having to call and deal with this. Who knows what they will pull next. read more

No, I do not recommend A-1 self storage.. the manager Tim was very disrespectful to me from the very beginning.. he talked down to me like I was some sort of low life. The unit he assigned me was very dirty on the floor with no light and unfortunately, since I originally had moved in there, I did not notice how dirty the floor was in my bed. Just got so much dirt and dust on it or my mattress it was really upsetting... They should definitely clean their units a lot better. you have to end up buying their lock you cannot bring your own lock. I do not recommend this place. read more